Randall's

I have to first give you the back story to fully understand the situation:
My doctor has been prescribing me Suboxone film for several months now. It is a controlled drug. My most recent insurance has limits for the drug that are below what I was previously being prescribed. My doctor eventually ended up writing me 2 prescriptions, one that insurance would cover, and a second one for the additional films that I could just pay cash for, to keep me on my then current dosage. I have been filling one or both, at Randalls. Its a rx for 2 boxes of 12mg films and another rx for one box of 8mg films. (The reason we did 2 different mg films was strictly to keep cost down, fewer strips of 12mg= lower coinsurance). Randalls does not keep 12mg films in stock, so I sometimes fill that rx elsewhere that does always have it in.
We began these prescriptions this way several months ago. The first time I dropped it off like that, the doctor sent along a short note concerning the additional box of 8mg she was prescribing. I gave it along with prescriptions to the pharmacy, even suggesting they should make a copy.
Yesterday, I went to Randall's to inquire about my current refill, and Bernice looked at my prescriptions and said that she "wouldn't touch it with a ten foot pole" because I had a separate 12mg rx showing. Remember, they've been filling these for months already! She went on about needing to talk to the doctor first, and I told her that when the doctor wrote my last prescriptions in August, it was on her last day at that clinic were I'd been seeing her. I told Bernice she obviously wouldn't be able to reach the Dr at the clinic the last rx was written from, but that she was at a place called Menninger Clinic, and that I was sure if I asked her, she would call them and straighten it out. Bernice said that wouldn't work because she'd have no way of knowing if she was really speaking to the doctor! That comment offended me! The whole time, I had forgotten that months before, I had brought in that little note concerning the additional box of Suboxone. I say little because it was written on a Post-It note. It was until I got home that I remembered the note, but by then, they were closed. I searched through my wallet knowing I would have kept it, and sure enough, I found it! I'm going back to Randall's when they open soon, but I'm foreseeing her say offending me again, by suggesting how does she know the Dr actually wrote the note.
ALSO, last month, when she filled my rx for 2 boxes of 12mg films, I got home and discovered she had only given me one box! I immediately called and had to make her see she was wrong and had made a mistake. When I returned for the rest of that prescription, she made comments shifting blame for the mistake away from herself!
As you can see, I've been filling my Suboxone rx's there for some time. So for her to suddenly out of the blue, question it, is absurd. And the one she is questioning is a refill ! They've already filled the current rx once, not to mention the past 6 months! I really think she's showing signs of memory issues, and as a 61 yr old woman myself, I feel that I see that in her. I have trouble myself at times, but when I do remember, I remember in detail! Sorry my complaint is so long, but I felt it was important to give you the whole picture. Thank you,
Deborah R.

PS- I have to continue using this pharmacy. So I'd rather she not know I'm sharing with you as I feel it will affect my ability to get prescriptions from her, at all. Of course I'm not getting them now I suppose, but who knows!