RaceTrac review: poor business ethic and cleanliness

I go to racetrac everyday for coffee, cigarettes, breakfast, and even gas from time to time. I know that working with the public can be difficult because everyone has a certain expectation of how customer service should be given.
My standards aren't that high I honestly just have one expectation... That a 24 hour store be open 24 hours. I have went to location on more than one occasion in the past few weeks and the store is closed. I know that maintenance is needed to make store operate correctly.
Maintenance is important I understand but isnt your store policy 24 7? I would assume the window would still be open. Am I wrong?
The other complaint I have is the stores cleanliness. I went to the store tuesday am for breakfast and when I reached inside donut cabinet there were ants inside. I mentioned it to the associate and she acted as if I was inconviencing her bc she was chatting with a coworker. I know that racetrac is better than this.