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RaceTrac Gas And Store (Convenience Variety)overcharging

S Review updated:

Racetrac is usually one of my favorite gas and convenience store combos but one employee can ruin that.
I've learned to put up with rudeness, usually can't get away from it in these kinds of industries.
Saturday nite/Feb 6, I stopped in to pick up a few things.
My purchase came to 12.39, I gave the cashier 20.50, my change should have been 8.11, when I counted money I had on the way home I was 3.00 short. I am absolutely sure b/c we are having a bad week financially so I knew exactly what I had.
I guess you could say its my own but the store was crowded and I was paying too much attention to things going on around me. Don't ever assume you are getting the correct change and not pay attention what you are being given.
Unfortunately some employees regularly shortchange customers as a way of getting extra money. After going over the incident in my memory I believe cashier knew exactly what she was doing.
I tried calling the store afterwards but of course they never answer the phone.
Of course these places don't give receipts unless you ask for them but I was scammed nontheless.

  • Updated by Philip Pogue · Jan 07, 2019

    Need some Natural American Cigrettes in Tan Pack.

  • Updated by Steve Segerson · Feb 02, 2019

    Total indolence

  • Updated by BEAGLE222 · Apr 07, 2019

    Please call asap ty

  • Updated by Tonijj · Aug 25, 2019

    Need to quit closing down the store in the middle of the night that is not what it says on the door it says 24 hours and playing games overnight while you're supposed to be at work is shouldn't be permitted this must be looked into it is becoming quite a nuisance

  • Updated by Tonijj · Aug 25, 2019

    Quick closing the store down overnight it supposed to be 24 hours a day

  • Updated by Tonijj · Aug 25, 2019

    store closing every night or most for nonsense

Responses

  • Ju
    junior1977 Apr 07, 2012
    This comment was posted by
    a verified customer
    Verified customer

    They don't answer the phones because the clerks and/or cashiers ARE ALWAYS ON THEM with a personal call about nothing at all!!! I used to always go to the O'neal location but during the day, and more so at night the clerks are talking on the phone, or texting on cell phones and act as if you are a problem for needing to make a purchase and won't hang up. They actually have the phone glued to their head (stores phone) while ringing up your sale which is another way your change back gets screwed up! They do this while making coffee too and no mater which flavor you choose you are sure to get a cup full of grounds because of that "life-or-death" call or text. Tonight i went into the Essen at Starring location at about 2am and was the only customer in the store. What i was trying to buy was on the way to the register so i grabbed it and walked up to pay and the cashier was sitting in a chair way away from the registers and views of cameras, TEXTING ON A FXXKING CELL PHONE and made me wait while she finished even though she knew i was waiting to be rung up. What happened to the days when cell phone use was prohibited while on the clock at any job because the ### using it don't need an excuses to be any more ignorant or inconsiderate??? RACETRACK-be a little more selective in who you hire!

    0 Votes
  • Sc
    Scott merryweather II Jul 31, 2014
    This comment was posted by
    a verified customer
    Verified customer

    50 percent of the time I go to the race track store in Hammond Louisiana on South Morrison430 in the morning the coffee is old. It is an extreme inconvenience at your convenience store. I have talked to the manager several times and nothing is being done. Please do something.

    1 Votes
  • Cb
    Cbr28407 Nov 18, 2014

    Tuesday november 18th 2014 around 10:30 pm co-manager Melissa checked us out. My boyfriend and I arrived at the counter. He had a six pack of beer and I had a mango-Rita. Before being greeted or even simply saying hello she quickly said "I am not trying to be difficult but I need to see both of your license. I need to hers too because she carried the drink to the counter (she said to my boyfriend). I did not have my license I me and have never had this issue as I have never had to have my license just because I carried it to the counter before. Either way the issues came in when we was greeted by, "I'm not trying to be difficult, but...". Why couldn't we have a greeting or something that is wasn't so confrontstional. The experience was super awkward for my boyfriend and I. It was also really awkward when she asked my boyfriend, "Okay baby, swipe your card right there for me". This lady just didn't seem to have manners or have the customer service part down part. We love race trac! This lady just made our experience super weird and uncomfortable. It makes us not want to come back there when she's working (that's probably 5 out of 7 days of the week).

    0 Votes
  • Cw
    cwhis Nov 24, 2014

    I shop at the store on greenwell springs road. Customer service there sucks. I stop there 2xa day 5x a week. It seems it hurts the crs to open their mouth its impolite and rude. Yall need to train them better. Iknow my little charges will not break the company if i stop going there but something needs to be done. Thank you

    1 Votes
  • Ya
    y'all stink Dec 24, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I stopped at the racetrac store in Waxahachie tx located on hwy 77 with my two grandsons to get them each a cold drink. It was Christmas eve at about 8:30pm. There was a Hispanic woman who was behind the counter that checked us out. When she put the drinks and chips and cookies in the bag my 4 year old grandson asked her if he could have his drink. She took one of the drinks out of the bag and slid it across the counter at him. He informed her that the other drink was his so she grabbed the drink and threw it back in the bag and took the other one out and slung it across the counter towards him. She never told me what the total was. Instead I had to look st the total before sliding my debit card. Once the transaction was processed she handed me the receipt by saying "here". My response to her was "your welcome". I will never shop in that store again. What that employee needs to realize is if it weren't for customers like me, she wouldn't have a job!!! I prefer to shop and do business only with stores whom appreciates my business. Horrible customer service!!! And too make matters worse its Christmas eve!!! Very sad!!!

    1 Votes
  • Co
    corry holder Aug 25, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I am submitting a complaint about an employee being on the store phone talking personal business trying to do customer service at the same time. On top of that the store phone I don't need to hear his personal conversation when I'm trying to buy something I will never set foot in a race track store ever again. Customer service in my business would not be done that way and will not be done that way. Congratulations you're rude employee this cost you thousands of dollars a month.

    0 Votes
  • Ri
    Ricardo Carmichael Aug 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I don't know her name but the recipie says Roberson she was very rude is crazy words made me feel belittled and really hurt my feelings I shop at this store at least 6 times a week we argued for like 10 minutes and then she say she can refuse my sale then told me it's not a race thing

    Comments

    0 Votes
  • Th
    This Site is Stupid Aug 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    The Racetracs in Terrwtown, on Belle Chasse Highway, Laplaco, and Lafayette Street have way too many of the employees/clerks cannot/do not speak anything close to English. They cannot and do not communicate effectively in the English language.

    They stopped offering the survey benefit of BOGO so I don't shop or buy gas there any more.

    0 Votes
  • Mi
    Mike202 Aug 15, 2018

    Not a complaint but a compliment, I go to the Racetrac in green cove often and Katie the cashier always remember what I get, my lotto my cigs and even what car I'm driving to get gas!

    0 Votes
  • Da
    Darlene Madison Aug 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I went to purchase a soda and a hot dog. And the manger Carlos was very rude. After I paid I wanna 2 hot dog. And hot dog buns was moldy

    Comments
    Comments

    0 Votes
  • Jo
    Jonathan Astie Aug 16, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @RaceTrac is converting to a one cup coffee brew system, which is great. As a result they have stopped shipping there selections of coffee. So until the individual store are converted we will left with two flavors, Regular and decaffeinated. Thanks but no thanks!!!

    0 Votes
  • Un
    Unicornvixen Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I was charged double for 2-24 oz tubs of ice cream that were supposed to be 2 for $7. They charged me $14. My purchases are never completed to my satisfaction at this store. I did not enjoy being overcharged for something that I thought would be more inexpensive.

    0 Votes
  • An
    antwon lanier Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Antwon Lanier is stealing all the lotto tickets .. I suggest u guys watch your cameras . And do background checks regularly .

    0 Votes
  • Wi
    Wildbill1952 Aug 20, 2018

    I have stopped at the Racetrac on 45th St in West Palm Beach FL about a dozen times in the last few months. Whether I use my American Express, Visa or even a RaceTrac gas card I got, invariably the card reader does not work. i dont have time in my busy morning to wait in line and order my estimated amount of gas. Fix it or lose a regular customer

    0 Votes
  • Ju
    Judy Tuma Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Everything is terrible in this. [protected]. I have two phones nenumber and email account. I want then.combu e .I want my free the roll er iten .why can't they key in a number n redeeming. It's sucks. The manager was rye and pass over me to another guest.

    0 Votes
  • He
    Helokity Aug 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    He waste of good food at our racetrack is ridiculous. It could be giving away to churches or to the homeless where we live. The food would not be a reliability due to we have food banks and soup kitchen down the road along with legion. The subway I work at donates the left over bread to the fire station nightly and there is no issue there.

    0 Votes
  • Mo
    Mone’t Aug 29, 2018
    This comment was posted by
    a verified customer
    Verified customer

    They are very unprofessional they are rude . I was not happy with the store experience at all An the manager always look pass the wrong doings of the employees . I will Not Continue To Buy gas Here !!!The store on W. Hillsborough Tampa, Fl

    0 Votes
  • Ja
    Jasmine Berumen Aug 29, 2018

    I was in the bathroom taking a [censored] and the Manager started asking me why I was using all the toilet paper. She was extremely unprofessional 😡😡

    0 Votes
  • Sa
    Sandralee40 Sep 01, 2018

    I filled up my vechile on saturday
    Jan 13, 2017 in chalmette la my vechile started acting up when i would start it.i never had this problem i took it to a shop to get told i got bad gas in the tank..now im pissed and i find out they gas always bad

    0 Votes
  • Sa
    SabrinaH Sep 04, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I'm not sure how this store is cooking their breakfast sandwiches. But I've had to throw away the bottom half of my biscuit SEVERAL times before today. Today i got my biscuit and the wrapping paper was literally cooked onto the biscuit!! I will make the extra drive to quicktrip from now on.

    Comments

    0 Votes
  • Ya
    Yame Sep 10, 2018

    This truck driver was weaving and bobbing through Lanes with no Direction light on I-75 south in Florida between Palmetto and Lakewood Ranch. He cut me off twice his license plate number was 222 7cc. We have enough accidents on that interstate without having a gas truck drive recklessly.

    0 Votes
  • Du
    duuuuuuck Sep 19, 2018
    This comment was posted by
    a verified customer
    Verified customer

    have the rewards app. have 665 points picked out items went to check out and scanned bar code on phone and it did not work. workers at store said they didnt have a clue on what was wrong. the phone number is [protected]. i buy gas for 4 vehicles . please help. i feel like this is a scam..

    0 Votes
  • Tr
    Trey27 Sep 19, 2018

    Antwon Lanier is stealing from the store. He's stealing money out the registers, and taking strach offs ...

    0 Votes
  • Cs
    Csmith811 Oct 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Took ticket stubs to racetrac in LaGrange Ga from Braves game today. Supposed to get $5 off purchase because braves homered in selected inning. Person there knew nothing about the promotion and refused to honor it. Don't do a promotion if you won't honor it.

    0 Votes
  • Ro
    RonnieR1 Oct 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Walked into a race track gas station against my better judgment I was hungry so I grabbed a premade Italian sandwich get home open it up take a bite of it I literally choked the bread was so hard and so dry and so thick I could even choke down it was absolutely disgusting

    0 Votes
  • Cr
    Craig Heffelfinger Oct 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    No Mat. Rude behavior from staff when I almost fell.. Management looking on oblivious...

    0 Votes
  • La
    Latasha Coleman Oct 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    On yesterday Sunday May 21 2017 arrive at racetrac on Essen lane and two works closed the store down they claim they didn't have anybody to work and they was closing the store didn't see any manager on duty is this the policy on your store to close if you have no works if so this is poor management on this company

    0 Votes
  • Yu
    Yurr Oct 28, 2018

    Every time I go into Racetrac for a money order, all the employees act like they don't want to ring up the money order for me, then eventually will tell me "the machine is down". Which I'm almost positive they are just being lazy.

    0 Votes
  • Ar
    ARcres Jan 22, 2019

    Manager for 3rd shift Richard refured to honor advertise price of 17.99 for Mic Ultra

    Comments

    0 Votes
  • Dm
    Dms82668 Jan 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Ethenol 85 gas should not be $2.99 per gallon. I almost died after pumping gas and see how much I was charged. The station across the street $1.85, guess I will be going there now.

    0 Votes
  • Ph
    Philip Pogue Jan 23, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Wish you would get this in the TAN Pack. Not a complaint a request. And also get Winston select king size cigarettes.

    0 Votes
  • Pa
    Pat Mcgee Feb 11, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Clerk closed the store because they only had one person working, when there were clearly 2 people in inside who looked under the age of 18 .This is a very active RACETRAC and over 50 people were turned away. Bad management. West Palm Beach deserves better. We had to take our service to 7 eleven, 2100 45 th street who had great customer service.

    0 Votes
  • St
    Steve Segerson Feb 12, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Literally 23 people in line one clerk working cash register. One clerk sitting behind counter loading gum and mints in display counter. Total indolence !!!

    0 Votes
  • Ca
    carleen manning Feb 25, 2019

    I was at Racetrac this week. The clerk who checked me out was on the phone the entire time I was checking out. This is not the first time it has happened.
    This is rude.

    If I did this on MY job, I would be fired.

    I can tell from the conversation that it was NOT a business call.

    Good Customer Service is almost non- existant in this world today :(

    0 Votes
  • Be
    BEAGLE222 Apr 15, 2019

    And when I suggested it the 1 employee clapped a hugh empty garbage bag 3 ft from me in the aisle I felt it was not courteous and professional.im requesting a $20 gift card to go somewhere else and for the inconvenience Thanks( I'm at 4351 CREEKSIDE Blvd KISSIMMEE Florida 34746.) My phone [protected]

    0 Votes
  • Dw
    Dwayne N Gina Morgan Apr 16, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Every time I get fuel at your stores in the Orange Park area, my truck runs bad and fuel light comes on. It will take 2 fill ups from the Wawa for truck to run right again. You have lost my business

    0 Votes
  • Da
    davetennis Apr 16, 2019
    This comment was posted by
    a verified customer
    Verified customer

    The machine never works. it comes out like runny water. Every day i complain for months and months and months. I'm there every morning at 6:45 a.m The manager Dave is the greatest friendliest guy. but whoever makes the frozen yogurt is clueless. I complain every day for months and months and months...I just end up buying an ice cream bar

    0 Votes
  • Ch
    Chris havens Apr 21, 2019

    I go everyday for coffee and cigs and pastry. This morning stopped different location and points taking twice for pastries and then told couldn't get it free and very nasty costumer service rude tells me can't do it then wants to charge me I left store very upset will not step foot in that store again

    0 Votes
  • Sh
    Shallow0626 Apr 22, 2019

    There is a new general manager at this store who spends all day outside smoking while guests are standing in long lines waiting to be checked out!
    His name is Lewis and every time I go there he is outside smoking!

    0 Votes
  • Ly
    lyncan May 05, 2019

    The restroom was FILTHY! Urine all over the floor, overflowing garbage cans and no toilet paper! I told the relief manager and she was not concerned at all. I don't see why this needs to be any longer! I was precise and to the point! Filthy!!!

    0 Votes

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