The complaint has been investigated and
resolved to the customer's satisfactionResolved Qwest — take your business elsewhere
resolved to the customer's satisfaction
Qwest Communications allowed our business telephone account to be switched to another carrier without my knowledge. This occurred in May 2001.
When I found out what they had done, they switched my account back and promised any charges on the old account would be credited due to the inconvenience. May 2006, five years later I get a bill from Qwest. Can you believe that! When I told them the statuate of limitations had expired, they threatened to disconnect my service. I spoke with Mary at the executive office. She was rude and obnoxious. She refused to return my calls, refused to send documentation about the bill and lied to other co-workers and the corporation commission. Let me remind you, this is the Executive Office at Qwest!! They hide behind voice mail so they dont have to deal with there customers.
So 5 years later, Qwest gets away with extorting money from me. There way of solving a problem is not returning telephone calls, threats, intimidation, and being rude. I hope the $196.00 is worth it to Qwest as I have a very long memory!
So BEWARE....DO NOT ALLOW QWEST TO SCREW YOU. TAKE YOUR BUSINESS ELSEWHERE.