Qwest Communications allowed our business telephone account to be switched to another carrier without my knowledge. This occurred in May 2001.
When I found out what they had done, they switched my account back and promised any charges on the old account would be credited due to the inconvenience. May 2006, five years later I get a bill from Qwest. Can you believe that! When I told them the statuate of limitations had expired, they threatened to disconnect my service. I spoke with Mary at the executive office. She was rude and obnoxious. She refused to return my calls, refused to send documentation about the bill and lied to other co-workers and the corporation commission. Let me remind you, this is the Executive Office at Qwest! They hide behind voice mail so they dont have to deal with there customers.
So 5 years later, Qwest gets away with extorting money from me. There way of solving a problem is not returning telephone calls, threats, intimidation, and being rude. I hope the $196.00 is worth it to Qwest as I have a very long memory!
So BEWARE...DO NOT ALLOW QWEST TO SCREW YOU. TAKE YOUR BUSINESS ELSEWHERE.
We just signed up for new home phone service with qwest. The setup was quick and simple. I had already researched what I wanted on their website as we were expecting to port our number.
(Unfortunately it is not possible in our area to port a wireless number to a landline) So I gave our personal information and what we wanted for service (call waiting, long distance, etc.) And we were told that our service would be setup by 5pm the next day. The next day I waited and waited and by 4pm I didn't have a dial tone so I called what was to be our home number. It rang and went to voice mail. Hmmm, it was working , so what was up? We live in an apartment complex, so I went over to the office and talked to the manager. He set up a work order for the next day and let me borrow a phone so I could try and see if it was just a "dead" phone. Nope, it was a dead line. So I also called qwests repair line. I entered our phone number and was immediately connected to a representative who set up our service for the next day (8-1230). The repair person came at 110am, and called to let me know he was on the way. I wasn't able to stay but he called me to let me know he had repaired a couple items and he tested the line and it seemed to work. However, without me there to test it inside, he could be 100% it was okay. When I got home at 1pm it still wasn't working. That's when the maintenance worker from our building came to test the internal phone jacks. He replaced both of the jacks , but they still weren't working. So I called qwest back and they sent out another tech (3-7 estimated time). He came at 5pm, tested the line, went back outside, flipped a switch, and then it was working.
I was so impressed with the quick service, friendly customer service . . . Basically a great service. And this was all while the manager and maintenance worker of our apartment complex was bashing on qwest and how they had so many problems, and how they wanted to charge all the other people to fix the internal phone jacks when the problem was their problem on the outside of the building. I had a wonderful experience and I foresee it continuing. Thanks guys! A+
The complaint has been investigated and resolved to the customer’s satisfaction.