SUBMIT A COMPLAINT

Qatar Airwaysnot sufficient help at check in

1
Y Sep 26, 2019 Review updated:

I traveled from SA to Thailand on 23rd September 2019. Upon check in I was not informed about toiletries that had to be put in ziploc bags. As a result I had lost Isabella Garcia face products, from shampoo to toner to day and night creams. Exfoliating and skin masks and skin treatments. My Isabella Garcia face wash. My Nivea sun screens and mosquito repellents. My inuka hair oil and coconut oil. If you were to calculate what I lost as a result of this it would easily amount to 4000 if not more...

I landed in Thailand with no toiletries as a result of this.

My heart breaks as I lodge thus complaint.

Yonela Mangesi.

Responses

  •   Sep 27, 2019

    There is no fault of the air carrier seen from such complaint.

    +1 Votes
  • C
      Dec 03, 2019

    I'm a regular flyers and it is a known rule by most airport authorities to have your toiletries put in Ziploc bag. There's even more notices at Doha Airport and they even provide you with one before the security check line.

    0 Votes

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