Qatar Airwaystotal discrimination and unethical behaviour

Z
This review was posted by
a verified customer
Verified customer

Hi There

i was travelling on 2nd May 2018 from Islamabad to Doha and Doha on wards to Muscat. Flight from Doha to Muscat was QR 1126 and seat number allocated was 21C and the departure time was 1330 hours. It is about the lady who was acting as in-charge/team lead for the staff counter.

The hand carry i had weighted around 5Kg Max. I was asked at Doha Check in Counter to handover the hand carry to staff as flight is full and airline cant allow the hand-carry and would rather checked in. I was amazed and despite of repeated requests no one listens. Forcefully they got my luggage tagged. Even i am ok sort of with that.

But When i entered in to Bus, people with two pieces of luggage and believe me much much bigger hard carry luggage people were carrying with them selves. I went back from bus and complaint to lady but she seemed so naive and realized this immediately and asked the staff why you are allowing, i was standing there at the gate but she denied to see me post my complaint and asked the person at the gate that i should leave and i feel ridiculed and discriminated.

I don't expect such manhandled behavior and Ericsson Being a corporate client provides thousands of Dollar business every year doesn't seem to be treated like this.

I need a proper justification for the stated incident and in person apology from the lady

If my Voice is not heard, i will talk to Ericsson Global and other customers alliance Etc to run the social campaign as part of corporate social responsibility and this will drag away your business eventuality and most importantly the air line repute.

Regards
//
Zeeshan

total discrimination and unethical behaviour
total discrimination and unethical behaviour

Responses

  • Complainant20091 May 08, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Dear Zeeshan,
    Firstly, you are over emotional regarding the term "discrimination".
    If think that all pakistanies are desriminated by Qataries staff, it is wrong:
    you could see alot of pure Pakistani staff servicing at Doha airport by your own eyes.
    These are amotions above only.

    Neveretheless,
    there are signs of the discrimination, but
    if you want to process such claim to the air carrier for the moral compesation,
    you need to delete uselss words and to explain
    what was the essence of the discrimination by the air carrier staff in the exact place.
    Trust me, it is not very easy to do so for a each lawyer, based on your evidences,
    either in Pakistan or in Qatar.
    If you cant forgive the behavior of Qatari/Pakistani staff, you have top find the lawyer,
    and you need to be ready to pay not leass than equivalent of USD 200-USD 300
    for the first level court proceeding on the first stage for the professional, if in Qatar.
    Before the chosing the laweyer, you need to have the valid prove of the cutomer

    As I faced the multiple legal cases on the discrimination in Europe often for 15+ years,
    I wish you to be in happy mood both in Pakistan and in Qatar and
    to have the reliable friends in Qatar and Pakistan.

    Regards,
    aryan (at) vivaldi.net

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