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On 16 June 2024 while I was at Abu Dhabi airport I decided to roam a little and came the Pure Gold shop. While looking for jewelry when I asked the salesman about the rate of 22carat gold he told it is Near to 6200 in INR. He conveyed to me this value in INR as I am an Indian. Thinking of it as a good deal I bought some selected jewelry. After buying when I sat down and did the calculations I found out that they have charges me near to 200% of the current rate of the day which he had told me. When I went back to them and asked them about the scam, they told me they only charged what was written. Then I asked why didn’t they tell me the exact pricing properly, they said nothing. Then I asked them to return the item and give me a a refund, they told me they can’t do that as bill is made already. Then I showed them that they have misspelled my name in the bill, to which they replied it is not an issue and only invoice number matters and asked me to raise a complaint.
Claimed loss: 1250 USD which they charged me extra
Desired outcome: Pure Gold Company to provide me the refund of extra amount they charged or to arrange to return the item and refund in full.
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Thanks a lot for the suggestion. I've already mailed to the respective customer care. I'm waiting for a reply as of now. But if they don't reply after a certain time then will take it to social media too.
Note that this complaint hasn’t been resolved yet. Kindly mark it as unresolved. The Company’s customer care guys are in touch with me but they haven’t provided with a proper solution yet. The matter is about them over charging me and they haven’t compensated me till date. Though they have offered to refund 15% of total amount but I haven’t agreed to it as such small amount is not enough to compensate for the loss I have incurred.
This complaint has been resolved automatically due to user's inactivity.
I get it, being misled and overcharged is infuriating, especially when you're in a hurry. Here's the deal: always double-check prices and calculations before committing to a purchase, especially in high-pressure environments like airports. If you feel scammed, don't let it slide — push hard for a resolution. Speak to higher management, use social media to highlight the issue, and if necessary, involve consumer protection authorities. Your money and trust are valuable, and businesses need to respect that. Don't let them get away with it.
All you said makes sense but it is asking a girl to take all necessary precautions from getting sexually assaulted. I don't think that should be the case. There should be laws against such kind of scams.