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Pure Gold Jewellers review: Pure Gold Shop at Abu Dhabi airport charged me 1300 USD extra ( 2 comments)

Ashwani Kumar Pandey of Kolkata, IN

Jun 16, 2024 7:31 am EDT

Verified customer

Review updated: Dec 02, 2024

Resolved

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On 16 June 2024 while I was at Abu Dhabi airport I decided to roam a little and came the Pure Gold shop. While looking for jewelry when I asked the salesman about the rate of 22carat gold he told it is Near to 6200 in INR. He conveyed to me this value in INR as I am an Indian. Thinking of it as a good deal I bought some selected jewelry. After buying when I sat down and did the calculations I found out that they have charges me near to 200% of the current rate of the day which he had told me. When I went back to them and asked them about the scam, they told me they only charged what was written. Then I asked why didn’t they tell me the exact pricing properly, they said nothing. Then I asked them to return the item and give me a a refund, they told me they can’t do that as bill is made already. Then I showed them that they have misspelled my name in the bill, to which they replied it is not an issue and only invoice number matters and asked me to raise a complaint.

Claimed loss: 1250 USD which they charged me extra

Desired outcome: Pure Gold Company to provide me the refund of extra amount they charged or to arrange to return the item and refund in full.

Confidential Information Hidden: This section contains confidential information visible to verified Pure Gold Jewellers representatives only. If you are affiliated with Pure Gold Jewellers, please claim your business to access these details.

Pure Gold Jewellers - Pure Gold Shop at Abu Dhabi airport charged me 1300 USD extra - Photo 1

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Thanks a lot for the suggestion. I've already mailed to the respective customer care. I'm waiting for a reply as of now. But if they don't reply after a certain time then will take it to social media too.

Pure Gold Jewellers response

Jun 19, 2024 12:57 am EDT

Pure Gold Jewellers customer support contacts

Phone numbers

+971 527 956 414

+971 527 952 730

Address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, AE

Website

pugold.com

File a complaint Write a review

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Dear Sir/Madam,

Greetings from Pure Gold Jewellers!

We apologize for the inconvenience caused

Please email us at customercare@pugold.com and we will try to resolve this matter as soon as possible.

Note that this complaint hasn’t been resolved yet. Kindly mark it as unresolved. The Company’s customer care guys are in touch with me but they haven’t provided with a proper solution yet. The matter is about them over charging me and they haven’t compensated me till date. Though they have offered to refund 15% of total amount but I haven’t agreed to it as such small amount is not enough to compensate for the loss I have incurred.

Resolved

This complaint has been resolved automatically due to user's inactivity.

2 comments

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M. Shields

1 complaint

5 comments

M. Shields

Jun 18, 2024 5:38 am EDT

Verified customer

I get it, being misled and overcharged is infuriating, especially when you're in a hurry. Here's the deal: always double-check prices and calculations before committing to a purchase, especially in high-pressure environments like airports. If you feel scammed, don't let it slide — push hard for a resolution. Speak to higher management, use social media to highlight the issue, and if necessary, involve consumer protection authorities. Your money and trust are valuable, and businesses need to respect that. Don't let them get away with it.

Nikhil5887

Kankakee, US

1 comments

Nikhil5887 of Kankakee, US

Dec 02, 2024 6:24 pm EST

Verified customer

Replying to comment of M. Shields

All you said makes sense but it is asking a girl to take all necessary precautions from getting sexually assaulted. I don't think that should be the case. There should be laws against such kind of scams.

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More phone numbers

Pure Gold Jewellers emails

customercare@pugold.com

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support

pugold@pugold.com

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Pure Gold Jewellers address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates

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