PuppySpot Group
Reviews and Complaints

Puppyspot is a fraudulent t company that sell low quality substandard dogs from fraudu!ent BREEDERS!I

I am going Forward with a Lawsuit Against the company and Also these-SO-called BREEDERS TOO!

Never buy a dog from these people. I believe they illegal!y breed puppymil! Dogs !
Go to a REPUTABLE BREEDER IN PERSON TO BUY DOGS ! Puppyspot WILL be served very soon for Fraud, as well as the BREEDERS!
THIS IS A FRAUD BASED COMPANY, AND I AM GOING TO EXPOSE THEM FOR WHAT THEY ARE ! They WILL BE SHUT DOWN FOR ANIMAL ABUSE, FRAUD, AND BREEDER FRAUD

The reason I really wanted to use PuppySpot to place my English Bulldog puppies was they are sold "Pet Only." This way I feel they are going to families that really want them as family members not large breeders.

PuppySpot works hard to make a customer happy. You are paying thousands more than what myself as a breeder sell these puppies for outside. I offer a one year guarantee. PuppySpot holds the breeder accountable for the health of the puppy. I fully understand this but if there are any issues PuppySpot comes right back to the breeder. They aren't offering you something special on top of what I'm willing to do. I do stand behind my puppies.

What they don't realize is they also work for the breeder. They have a mindset that we're here because our puppies can't sell otherwise. In order for me to furnish you with healthy, playful and excellent bloodlines I put a lot of work and spend a lot of money. To have quality dogs they really need to work with a breeder. Not all puppies have the same excellent bloodlines. Please research the heritage of the puppy you're considering. There are some English Bulldog puppies on their site I wouldn't ever consider buying. A purebred dog doesn't always mean your getting the best bloodline available.

It appears everyone works in a different office. There is no organization and no one knows what the other person has done or said. My last puppy was supposed to be at the airport at 10 am. A late night email changed this to 6 am. I wouldn't even have known this but I happen to look at my email around 4. I call to double check this because it's a 45 minute drive to the airport. I was there at 6 am just to find out it was 10. Now I'm looking at a 4 hour wait. They are not honest. The flight chaperone called me to say she missed her flight and she couldn't make it there in time for the 10 am flight. They told me she did not miss her flight. The chaperone called me directly to tell me so.

At the health check if there are any health issues or cosmetic issues they cancel the sale. Ok I can understand that but sometimes it's a simple issue that can be remedied. They cancelled the sale then called me to say the buyer backed out. That was just a flat out lie. Why not work with the breeder and discuss what the real issue. They just simply cannot be trusted.

If you want a quality dog for thousands less start looking online for breeders. Go to AKC Marketplace, look at FB Clubs especially for Bulldogs. Ask for references on breeder. Make sure you get a health guarantee. In my opinion try to find small in home breeders not large kennels. I'm not going to breed bulldogs if they aren't inside laying around my feet. If you do look to buy from a kennel find out about their facilities. There a definitely good ones where the owners truly care and became breeders for the love of the breed.

0 Votes
Puppyspot is great if you are looking for a frustrating experience exasperated by people who really don't want to sell dogs and the worse customer service imaginable. Here's my tail...
After losing our dog of 14 years, I found a dog on Puppyspot. We closed the deal on a Saturday and I was told the dog would likely be sent on Thursday. They asked about my preferred airport and if Thursday would work and assured me I would get 48 - 24 hours notice before she arrived. All sounded great. Well Wednesday night around 9pm I got a call that she would be in at 11am the next morning at Laguadia airport (worse airport in America and the one asked them not to use). None of this really bothered me much since I was so excited to get this dog. So I dropped everything for the next day and trekked out to Laguadia with my tracking # and paperwork. While I was in the process if driving airport employees crazy looking for this dog, I get a call from the breeder that the dog never got on the plane. Why didn't Puppyspot call me 4 hours earlier when the dog didn't get on the plane? Well there were some excuses, no apologies and mostly talk of their hardship in all of this mess and I was left with a long drive home where I had to explain to my six year old why there was no dog and why I missed his camp show earlier that day. If Macy's can send me tracking info on a $20 shirt, why couldn't puppyspot give me an update before I got the airport?
Do yourself a favor and don't buy a dog from them. If you are 100% sold on one of their dogs, please please put the dog on a credit card or paypal so there's some protection to you purchase and don't trust that you will actually get the dog until it arrives safely to you.

I found what I thought was the perfect puppy for us on Puppyspot. They would not let me talk to the breeder or even tell me anything about the breeder so I could do some research.

I should have listened to my inner voice but the puppy looked perfect. She got here with Giardia. The breeder was listed online as a puppy mill type place.

The puppy was never socialized at all and was kept in a barn with many dozens of other dogs and ignored until someone purchased her. To this day she cowers and runs and hides from anything. Golden Retrievers simply do not do that. They are people friendly dogs.

I have talked to people who got other pups from the same litter and they all report the same problems.

A reputable purebred breeder would socialize the puppy from very young and not leave them to fend for themselves among a barn full of other dogs.

This company is legitimately troubling, and I highly recommend no one try to adopt a puppy through their service.
Some things to keep in mind:
1) They operate in a way that hides the identity of the breeders they obtain their dogs from. This is deeply troubling, because any and all legitimate breeders in the use have to be registered and obtain a USDA license number (which means they have regular inspections that ensure the dogs are not being housed in appropriately/are not puppy mills). This is public information and anyone adopting a dog from a breeder has the right to have access to the breeder's records through this ID number. PuppySpot will NOT give this to you. This is not to protect the breeders, but to protect themselves. If it becomes apparent that they do not have this ID number because the breeders are not registered, or if do have it and have knowledge of bad practices by the breeder, then people will not adopt from them. This happened to my brother. They finally gave him the breeder's USDA ID number and it came out that the breeder had multiple infractions against them and may not have had an inspection in 5 years. Their "no puppy mill promise" is an outright lie.
2) They do not provide any written and signed contracts to ensure the protection of the buyer. They have next no accountability for whatever happens during your transaction with them and you have next to no legal backing to protect you if and when your dog arrives a different breed, is sick, or if just doesn't show up at all. You're out thousands of dollars. If you request a contract, they will simply redirect you to their terms of use on their website and ignore any further inquiries. Which bring-s me to my next point.
3) "Taylor M." (email address is [protected]@puppyspot.com, phone number is [protected], ext. 266) will outright ignore you if you ask questions that you have every legal right to ask. This is not only an atrocious and unprofessional business practice, it is also a huge red flag. If your request any information that will support your rights as a buyer of a puppy that is the breed promise, of proper health, and has documentary proof that it does not come from a puppy mill, Taylor will completely cut-off contact with you.
I end this reiterating that no person who loves dogs, believes in protecting themselves, and who does not want to support the puppy mills that this business is protecting, should contact this service to adopt. My brother is the type of person they take advantage of—the eager, non-legal savvy, impatient, and relatively shallow. He paid them without consulting an attorney and without signing a contract ensuring that their promises would be kept. His dog is due to arrive in July—and I have no hope that the dog will arrive in the state that he anticipates. (It will either be sick, a breed they're passing off as the one he requested, will arrive the breed he requested and healthy but will become sickly further down the road, or will not arrive at all.) When that happens, as I've told him, he will be optionless and this terrible service will continue their bad business practices and continue funding puppy mills.
Don't be my brother. Don't order from these people. If you choose to contact them, protect yourself and get paperwork, the breeder's USDA ID number, and a signed contract. If they choose not to provide you with this information that should be public, you'll know why.

Hi,

I bought a female German Rottweiler in March of 2018. I'm told she was 8 weeks by then. Since the day she has arrived, she has two UTIs, kennel cough, Gardias, hookworm, and whipworm. This is all before she even turns 4 months old. The breeder is not complying with my request to be given medical history records of her parents of anything that is genetic, hereditary, or any illnesses they had especially the female mother while she was pregnant. We also have been denied a certificate to be given by the breeder as well for Hip certificate since it runs in the Rottweilers genes. We need you to request those records for us please and we want to be refunded the full amount of what we paid for including the airport fees. This is unnecessary, unfair, stressful, and has impacted us deeply financially, emotionally, and mentally. Worst of all, the poor puppy is suffering. We have saved every document of every vet visit she has been to since March 19th, the day we got her. We can't find any record of her in the system being a registered legal breeder, nor can find the puppy ID in the database. It shows it is pending. I am concerned they are associated with a puppy mill which is well known for abuse, neglect, and infested health issues. We want to be reimbursed full amount of what we paid, and reimbursements of vet medical bills that we had to spend in two months alone which was over 1, 000 dollars. Jasmine (Hope) is in system as pending. What bothers me is that Gracie (mom) wasn't registered until 10/11/17 and jasmine ((her name was hope we changed it to jasmine Hope) was only born 2 months later so either the breeder only recently got Gracie or registered her for the sudden want to breed her. I am disappointed and appalled by the withheld information we have the legal rights to not being given to us. It is shady and unprofessional. (Please excuse my grammar since I am using an iPhone to submit a claim)

Desiree

March 22, 2018
pet number 541676
Puppy's tail was docked and I didn't request that nor was I informed of this mutation. I would have chosen another doodle. The photos on the web site did not show a docked tail, nor is that what all other doodles have.

What breeder docks a tail and doesn't tell the customer? The reps in Puppy Spot customer service explained that they had spoken with her and seemed to refer to notes of some type.

I want a refund on my credit card.

Company promised several times delivery of a puppy, just to turn around several times and to inform us that the process would not be completed and not get delivery of a puppy without explanation. A puppy was agreed upon, paid for, and booked for travel, just for PuppySpot to cahnge it all and fail on the delivery of the puupy. It was a long drawn out procees that took over a week. All the way from sales staff to customer care to management, all services and promises were awful.

I bought a Labradoodle from PuppySpot a week ago. She arrived with a cough. As required by PuppySpot, I took her to the Vet and had her examined for her Guarantee Cert. She had hookworm, Giardia, and Bronchitis. She was put on several medications. After a week she was coughing non stop and is now in the hospital

Interestingly when you make an inquiry about a puppy you get inundated with emails and calls. Make a complaint about health. Crickets...

Don't get a puppy from this internet puppy mill!

I am a dog breeder that had worked with Puppy Spot for a few years.
while I as a breeder work myself to the bone to produce healthy puppies, ethically, long 18 hour days, sleepless nights, no vaccations, catering to every client request and having no free time for anything, Puppy Spot comes along and makes anywhere from $1000-$2000 per puppy while doing none of the hard work. All they do is advertise and making sales.
They are nothing but a DOG BROKER- "The middle man" making money off of breeders' hard work. Same as a pet store would be- a middle man-only they are high end retail stores that actually have major over head.
Only the difference is that a pet store actually BUYS the puppies from a breeder and cares for the puppy until sold. Puppyspot a Puppy Broker adds their broker fee to the breeder's asking purchase price and sells the puppy for at least double that.. Heck- it makes pet stores sound great now - Huh? At least you get to "see" the puppy you're buying. Not that I would recommend you do so, as I know first hand that stores buy from puppy mills for like $300 a puppy and sells for like $2000-$3000.
As an ethical dog breeder I charge $1850 for my puppies when you find my business and come to me to buy a puppy. I offer a way better warranty than Puppy Spot will ever offer you. Only at Puppyspot you will be paying about $3800 for the same puppy. WOW! Really? YES! really! Now, I know brokers are out there to make money- but profiting $2000 ON TOP of what the breeder makes is a rip off to anyone buying through a broker. Puppyspot used to be "Buy puppies direct"! How would someone buy "direct" from a broker? what a joke! And absolutely misleading- making people believe they are buying "directly" from the breeder. How far from the truth!? Now hold on; I have talked to the clients that bought a puppy from Puppyspot and we kept in touch. Guess what else I learned. While I bought the crate out of my own money, Puppyspot "Charged" for the same crate on their end. They DIDN'T buy the crate. So turns out that buyer is also double paying for the airfare as well. In addition client is also paying for the pre shipping vet exam twice as well. Once to the breeder and once to Puppy spot. Did Puppyspot take the puppy to the vet? No. Then they will be paying for another exam when they get the puppy. Client's expenses do not end at the "purchase fee". Puppy spot is so greedy that they will make double and triple their money on Anything relating to the sale. I am appalled and so disgusted. Paying $3800 for a puppy will not get you a better puppy than the one costing $1850! In most cases clients come to me personally and get their puppies, seeing where I live and how the dogs are kept. So clients: do your research- Pay less, buy from a reputable breeder, get a better warranty and "see" the dog your buying when you pick it up in person. This is a corrupt company and they have many "sick puppies" complaints. So beware. They claim to not deal with puppy mills but I personally know some very shady breeders that work with Puppyspot and they fit the description of a puppy mill to a T.

Luckily, I did not buy a puppy from them. In particular, I was looking at Pembroke Welsh Corgis. I was appalled at the pictures...so many looked sickly.

They tout "responsible breeders." So many of the pups were very poor examples of the breed. Wrong coloring, wrong markings and wrong eye color. A blue-eyed corgi is a serious breeding flaw and is a major disqualification. Merle markings are acceptable in the Cardigan Welsh Corgi, but not for the Pembroke.

Buyer beware! The exorbitant prices bear out that these so-called breeders are in it for the money, not for the health and well-being of these precious animals.

Shame on them!

I read the sad post about the deceased dog. My story is similar. I bought a $3000 Yorkie from Purebred Breeders now called Puppy Spot. Changing their name because of the class action lawsuit brought against the owner. I got my little Yorkie in a crate shipped from Texas. He was supposed to be 12 weeks old but my vet said he was 4 weeks old, He was very ill when he arrived. Shivering and vomiting. He also had Parvo. He died of that deadly disease less than 6 months after arrival. Please learn from our sad stories not to buy a holiday Puppy from this place. If people stop purchasing these puppies they will shut down. Or the owner will just change the name and start over again. Horrible internet puppy mill.

I bought a Yorkie Puppy from Purebred Breeders which is now called Puppy Spot. I saw cute photos of the dog and read the breeders information on the site. He was 12 weeks old etc. When he arrived in a crate from Texas he was shaking, covered in urine and feces. My vet said he was 4 weeks old not 12 weeks old. He looked like the photos but not exactly. I knew he was close so I don't really think much about this at the time. I now see that the photos on the site and the puppy I received were different. I was far more concerned about his health. He had Giardia, a severe ear infection and Parvo. He died of Parvo within a year of arrival. I spent thousands of $$$ and loved this little dog. Please don't support this terrible Puppy Mill. They are only interested in how much money they can get.

This company which goes under the name Puppy Spot and Purebred Breeders. Here is my sad story. I purchased a Shih-Tzu puppy from this company. He cost over $3000. He was shipped by the breeder in Texas. He arrived covered in urine, vomit and feces. He was shaking, chilled and ill. He had Gardia, an ear infection and possible Parvo. I was told he was 12 weeks old, but my vet said he was 8-9 weeks old and should never have been removed from his mother. I loved little Toby and nursed him back to health. He seemed fine except for some separation anxiety which you can understand. I got him training and gave him lots of love. Over time Toby only got worse. After a year he would howl, scream and he ran away 5 times. He bit other dog. I still kept him but I contacted Puppy Spot many times. They said they had a re-homing program but that is not true. They blamed me for his behavior. Nice to blame the customer — real positive customer service. Anyway, finally I found an older couple to take him. I told them the issues but they were happy to have him. They sleep with him, shower with him and love him.in any case please learn from my story, I spent thousands of $ on Toby. No one who works at Puppy Spot or Purebred Breeders handles or sees the dogs. They are a third party that collects the money. Any breeder — good or bad — posts photos and descriptions of the puppies. So, please avoid this place. Avoid the heartbreak! Lets together put a stop to these terrible PUPPY MILLS!

I purchased a Shih-Tzu puppy 2 years ago from the company which was at that time called Purebreed breeders. I kept this beautiful dog for 2 years. Paid for extensive training and loved him. He became aggressive and difficult and at this point had extreme separation anxiety. I could not take a shower without the dog screaming and crying. He was emotionally sick. My vet stated that the dog had been taken from his mother and liter mates way too early. So, to make a long sad story short. I told all this to Puppy spot and they said they have a re-homing department that would take back the dog. Of course this was never told to me and not in their extensive contract. I found a older man and woman to take little Toby--they love him and are retired and will spoil him. Long story short Puppyspot sells very young dogs to anyone who can pay them/ Avoid like the plaque.

They do not care about their employees. They have fired some of their very good people over customer complaints and misunderstandings. They have horrible people in leadership roles with no back bone and no comprehension of actual policies and procedures.

Their most loyal employees are practically all gone and they keep leaving. The ceo is never around as he is in ca and has another location there.

Big time lack of leadership and I do not foresee them in business for much longer.

They have dozens of reports that are not showing up well on google. The company must be paying for removal . These men pay wholesale prices to kennels and charge two to three times more then the breeder would.

Puppy Spot Greg Liberman Vinnie Schirghio, James Green, Greg Franchina puppyspot.com SUPPORTS HUNDREDS PUPPYMILLS over charging for poor quality dogs that are similar to rescue quality or even less! Peta PLEASE Shut them down!

Puppy Spot aka BUY PUPPIES DIRECT

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I am a California resident and purchased a puppy from Missouri. I saw a picture of a German Shepherd, claim to be 8 weeks old, house trained.

Upon receiving the puppy at Los Angeles International Airport, the experience caused my adrenaline to soar.

Now after 4 months I am ready to sell or take her to the Animal Shelter. I have fallen three times, both inside . because she does not move when I enter or exit a room and she blocks me inside, in my attempts to take her outside to relieve herself, and inside because she does not know how to move out of the way to allow me to enter or exit a room. She is neither house trained or lease trained. My vet thinks she was older than 8 weeks of age when taken for the first vet visit. She appears to have a mental health issue.

The best word for this dog is "Feral".

I feel so foolish for trusting a web site to provide accurate information about this "puppy". I am 70 years old and was looking for a dog to train as a service dog. For my well being, this dog will eventually have to go in order to prevent a serious injury. I have arthritis of the spine and I cannot continue to fall without having a severe injury..

Her nose is much longer than a cocker. have you sold me the wrong breed? She's growing very fast, long legs, big feet, weighs 11 1/2 pounds, and is very aggressive. She does not look like the pictures of her mother and father. Mother is blond, father is red, and my puppy is black with white feet, nose and chest. She was just 5.2 lbs when she arrived 7/14/17. Of course, after all this time, I've bonded with her and don't want her returned, but I think this what I believe is true, there should be a very big refund.

Three weeks ago I purchased a golden from puppy spot I paid $2, 950 for the dog $399 for shipping. They guaranteed the dog was from a breeder and guaranteed 100% from nose to tail period 2 days later I took it to my vet as for the per requirements found my vet said the dog head crystal that cost me $285 I put a claim in to puppy spot in which they said they review it and reimburse me I never heard back from them I had to return the dog back to my vet to see if the antibiotics had cleared up the crystals which it had that that was another hundred dollars to my vet to treat this dog that was supposedly healthy from nose to tail. Wrong I also called them back at puppy spot and filed another claim i've yet to be reimbursed from puppy spot. I called the breeder that puppy spot. The golden from and she claims that there has been no issues with any of her litter. Buyers beware! The dog, still has crystals in his urine. The sheath of his penis is draining green discharge! I recently prior to purchasing stetson from this organization, I lost a gilden 6 months old. Now I get another golden n it has crystals? I have not seen a nickel reimbursement for monies I paid out, because they sent me a sick dog! After a year of having a dog purchased thru puppyspot they start to prorate from the $ amount you paid originally for the dog.