Pawrade’s earns a 1.0-star rating from 1 reviews and 11 complaints, showing that the majority of pet adopters are dissatisfied with adoption process.
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Poor service, bad communication, No puppy - needs to improve CX as business!
It is interesting that they only show 5 stars review on their site not 164 1 star review like this one." I had high hope when I first engage them as I am encouraged by what they stood for in terms of animal rights. They collected the money, but could not deliver the puppy in time frame as discussed or promised. No customer service, no one answer the phone at customer line. Travel department is non-responsive. Typical company run by Gen Z (Poor and arrogant communications especially the "sales manager") - if they ignore, they assume may be you and your complaints will go away (this seems to be a pattern see other review from (9/3/2023, don't just take my word for it.) No respect for customer privacy and they record all conversations. No one to escalate my issues. Make promise and never fulfill them, lots of "sand bagging". Lack of accountability to be a trusted service provider. Pushing for their transport which is additional $800 at first on top, when puppy is only 90 miles away? Often provide status or excuses without actual fact. Poor communication and does not know how to manage communication in a trustful fashion.
Update: Finally received a text from Travel 30 mins before they close for the week, with no concrete commitment that puppy will be delivered. The sales manager was arrogant and refuse to resolute customer concerns head-on by hiding behind "puppy first" as the reasons for his behavior. I have no issue with health check, but they need to provide truthful communication not repeatedly give out "false hope".
Overall a company that had right ideas but poor executions.
** Suggestion to management - You may want to consult with your counsel regarding keeping text, written communication and record conversation under CCPA/CPRA / CA Delete Act (SB 362). As data subject and CA resident we maintain the right to request our data to be maintain and kept in accordance to consumer privacy rights law and regulations.
Recommendation: If you care about privacy, you may want to look elsewhere.
Pawrade Complaints 11
Service and untrustworthy
So I saw pawrade on facebook and a female shih tzu named alexis. I wanted a brindle colored female. I ordered and paid for her in total even though only down-payment was only required this was on 6 17 2024. I the bought supplies and royal canin nutri cal as was insisted by pawrade to prepare for Alexis homecoming. Then told that alexis was to be picked up...
Read full review of Pawrade and 1 commentPurchasing a puppy
This occurred Nov- Dec 2023 and Jan 2024. We have had an unbelievably terrible experience with this company. Prior to purchasing the puppy, staff was amazingly helpful and promised us we would be able to zoom and connect with the breeders. After we purchased, communication significantly decreased. It took 2 weeks to have our first zoom with the puppy and it...
Read full review of PawradeOnline sale fraud
The reality is, Pet Pay company engages in racketeering and fraudulent pet sales hiding behind a payment service. Admittedly I did initiate a purchase for a dog online. I gave my credit card information. However, as soon as Pet Pay charged the card, The bank sent me a Fraud Alert text. On this Alert I decided to further review Pet Pays record online...
Read full review of PawradeIs Pawrade Legit?
Pawrade earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Pawrade.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Pawrade.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Pawrade as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Pawrade have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Pawrade and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While Pawrade has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
The entire service and process
When in the process of waiting for my puppy, my delivery date was changed from receiving the puppy at 8 weeks old to a month out from the original date, due to transportation issues within the company and not due to the health of the puppy. I was told I was purchasing an F1BB standard goldendoodle and even discussed it with the customer service...
Read full review of PawradePawrade.com Review: Friendly Staff but Lack of Genetic Screening Raises Concerns
Hey everyone, so I checked out pawrade.com and wanted to share my thoughts. Overall, the staff was super friendly and quick to respond to my inquiries. However, one thing that does concern me is that they don't require genetic screening from their breeders. Like, what's up with that?! That's a pretty important step in ensuring the health of the puppies, ya know?
Additionally, despite their claims of not supporting puppy mills, I'm a bit skeptical. I mean, if they're not requiring genetic screening, then what other corners are they cutting? It's important to make sure that the puppies we bring into our homes are coming from responsible breeders who prioritize the well-being of the animals.
Don't get me wrong, I'm all for getting a new furry friend from a reputable website, but I just want to make sure that the process is ethical and humane. So, if you're thinking about using pawrade.com, just do your due diligence and make sure you know exactly where your new pup is coming from.
Overall, I'm giving pawrade.com a "meh" rating. Could be better, could be worse. Just proceed with caution!
Unfortunate Experience with Pawrade: Sick Puppy and High Medical Bills
So, my daughter got a cute little golden retriever puppy from Pawrade and we were all excited until day 3 when we noticed something was wrong. We had to rush the little guy to the vet and turns out he has parvo! Can you believe that? And the bill is a whopping 13 thousand bucks! I mean, come on, we just got the poor thing and now we have to pay an arm and a leg for his medical expenses.
Now, we're wondering what steps we can take to get this covered. Should we hire a lawyer? Do we talk to Pawrade customer service and request some sort of reimbursements? We just want to make sure this doesn't happen to other people too, you know? It's not fair to sell sick puppies and not take responsibility for it.
Anyway, I gave them a 1-star review because you can't give zero stars. But honestly, if they can help us out in this situation and take responsibility for their actions, I would love to change my review. So, Pawrade, what's it going to be?
Terrible Experience with Pawrade: Unreliable, Unresponsive, and Unprofessional
So, let me just start off by saying that I had a pretty crappy experience with Pawrade. It all started when I had to change the dates for picking up my pupper. When the day finally came though, I couldn't get a hold of these guys for the life of me! I mean, come on, who just ghosts a customer like that? Not cool, man.
After hounding them with messages, I finally got a response from them at 11pm, saying that my puppy might be driven to me the next day. Uh, excuse me? That's not what I wanted at all! And get this: they had originally convinced me to have the dog driven to me when I had asked for a flight instead. Talk about a bait and switch!
At this point, I'm pretty steamed. If these guys don't get their act together, I'm gonna have to report their sorry behinds to the BBB. I mean, I just wanna get my hands on my furry friend, ya know? So yeah, that's my review. Don't waste your time with these jokers.
Pawrade.com Review: Avoid at All Costs - Unhealthy Pups & Attitude Problem
Hey guys, listen up! I gotta tell you something important about Pawrade ('pawrade.com'). I bought a pup from them once, right? But six months down the line, we found out that she has a genetically malformed femoral head. And let me tell you, it's been a nightmare trying to make Pawrade pay for her medical bills and surgery. Like, seriously, this company is the absolute worst. They plainly don't care about you or your pup's wellbeing and they have no qualms selling pups that are unhealthy. I swear, if it were up to me, I'd rate them zero stars. Stay away, ya'll!
Pawrade Review: Shady Business Practices and Negligence - Don't Trust Them with Your Puppy's Health
So, let me tell you about my experience with Pawrade, or should I say "Pawfake"? Yeah, I'm gonna be real with you here - this company is shady AF. First off, they claim to provide vetted breeders and puppies that are up to date on shots. But let me tell ya, my 14 week old pup came with only ONE parvo shot and ONE combo shot, and TWO rabies shots. What kind of nonsense is that? My vet was super ticked off, and honestly, so was I. The last thing I want is for my fur baby to get sick and possibly die because of someone else's negligence.
And it gets better (or worse, depending on how you look at it). When I tried to file a claim, they straight up told me they would only reimburse me for ONE shot. Are you kidding me?! It's bad enough that they didn't give my pup all the necessary shots in the first place, but now they won't even take responsibility for their mistake?
But wait, it gets even worse. When I took to their social media page to voice my concerns, they went and deleted my comments. Like, what kind of cowardly move is that? It just goes to show that they can't handle any criticism, which is a surefire sign that they're hiding something.
All in all, I would never recommend Pawfake to anyone. If you're looking for a furry addition to your family, please, for the love of dog, look elsewhere. Don't risk the health and well-being of your pup just because some sketchy company promised you a cute Instagram-worthy pooch. Trust me - it's not worth it.
Don't Trust Pawrade: My Disappointing Experience with Buying a Puppy Through Their Website
I had an experience with Pawrade that I would not want anyone to go through. It's been 9 whole days since I communicated with the breeder and the company, and I still have no information about my flight or any responses to my emails or texts. I regret ever trusting this company and I urge you not to make the same mistake I did.
I fell in love with a puppy on Pawrade.com, and I thought that was it. It turned out to be so much more. After waiting for almost two weeks, I had to go through the frustrating process of disputing my credit card payment. I also had to break it to my husband that we were not getting our dream puppy after all. It's a painful experience that I wouldn't wish on anyone.
I admit that it's my fault for not doing enough research about this company. I was so caught up in the excitement of getting a new puppy that I overlooked the crucial part of doing my homework. But I hope you don't make the same mistake I did.
Please, I beg of you, look for another company to buy your puppy from. Spare yourself the headache and stress that I went through. It's a lot of money to be dealing with an inconsistent company that doesn't even provide updates on the puppy's progress. And, as I've also read from other reviews, most of the puppies on this site are unhealthy.
When I tried to do my own research about Pawrade, I found nothing to indicate fraudulent activity on Better Business Bureau or any search for scams. But I care about your well-being, so I'm telling you now that this company is not worth it. It's not worth the potential heartbreak and disappointment that comes with it.
So, please, take my warning seriously. Look everywhere else, except for Pawrade.com.
Pawrade.com Review: Sick Pup, Misleading Information, and Disappointing Experience
So, I gotta be honest with ya folks - Pawrade.com left me and my furry pal Cora with a bit of a bad taste in our mouths. We got Cora from a breeder in Indiana, and the poor pup was infested with parasites when she arrived. It was a major bummer, especially since we had to delay her delivery to deal with the parasite problem. Luckily, we had insurance to help with the cost, but it's still been a struggle to get Cora healthy and happy.
It's frustrating, because these breeders seem to be taking advantage of us animal lovers who just want to give a good home to a cute pupper. And it's not like we can just return a sick dog like it's a pair of shoes that don't fit - once you're in love with that furry face, you're in deep.
I definitely should have checked out the organization's ratings before committing to buying from them, but I guess that's on me. However, it's shame on Pawrade for selling sick pups in the first place. Come on, people!
Cavalier Kings are supposed to be friendly dogs, but Cora definitely seems like she's been through some mental trauma - probably from her unfortunate start in life. I don't think anyone who cares about animals would want to support a company that puts profit above the well-being of their furry friends.
And now, on top of our vet payments, we're stuck dealing with a loan from the company we got Cora from - and to top it all off, we're not even 100% sure we got the dog we thought we were getting. The website listed her name as Donna, but the paperwork said Cora - what gives, Pawrade?
All in all, I wouldn't recommend using Pawrade.com to anyone looking to add a furry friend to their family. Stick to reputable breeders and organizations who actually care about the welfare of their animals, and don't make the same mistake we did. Woof.
Friday afternoon pawrade told me the dog had a genetic defect hole in its skul. I told them cancel the order. They said to late we set the transport date for Monday and you didn't cancel within 3 days. No dog no $2600 nothing. According to them they sold the puppy to someone else. Pawrade got paid twice.
Overview of Pawrade complaint handling
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Pawrade Contacts
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Pawrade phone numbers+1 (888) 729-8812+1 (888) 729-8812Click up if you have successfully reached Pawrade by calling +1 (888) 729-8812 phone number 0 0 users reported that they have successfully reached Pawrade by calling +1 (888) 729-8812 phone number Click down if you have unsuccessfully reached Pawrade by calling +1 (888) 729-8812 phone number 0 0 users reported that they have UNsuccessfully reached Pawrade by calling +1 (888) 729-8812 phone number
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Pawrade emailssupport@pawrade.com99%Confidence score: 99%Support
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Pawrade social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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