Trusted House Sitters

I have been emailing and speaking with, outlined my issue in that I wish to rejoin but I have a new email account, the old one has been shut down. There seems to be problems with Trusted House Sitter as I have sent several emails and received the odd response which says nothing and is not helpful at all. I am totally frustrated and dissapointed with Trusted Housesitters. They were so wonderful over the past many years that I was a member and located several great pet sitters. But today, not so impressed. Totally frustrated, I would rate their service a 0 at this point. Can anyone please help me?

Thank You

Constance Lynn Hall

I payed the premium membership to be covered by the travel insurance and when a scheduled pet parent cxld 2 days before my arrival the membership was supposed to cover my hotel stays. I submitted all receipts immediately and have gotten little to no response from customer service that is only available via email. I also want to cancel my membership and have no way to do it online without a response.

I been a member of Trusted House Sitters for almost 4 years now. I gotta say, the past 2 years have not been a great experience. In 2020, my house sitter left my front door open while she was loading her bags into her car. This resulted in one of my dogs getting loose. I then spent 6 weeks trying to track down my dog and trap her. Luckily I was able to trap her that time and get her home safe. I decided to chalk it up to the house sitter not being experienced enough and to give THS another chance. But after that every house sitter I worked with, was told multiple times how important it is to keep the front door closed and secure. I wouldn't think this would be an unknown factor to anyone house sitting with or without animals.

A year after I got my dog back, another house sitter left the front door open resulting in my dog getting out once again. I chased her for 5 weeks, but unfortunately this time I was not so lucky, and she passed away before I could trap her. On top of that, I had spent over $500 in costs to change my flights to get home sooner, hiring a drone to search for my dog, and in the end cremation costs. I also got hit with almost $700 in citations from my city for my dog getting out. THS refused to pay for any of these charges even though they are all a result of negligence of a house sitter from their site.

Not only do I have to deal with the heartache of losing my dog, but I also have to deal with the financial strain of almost $1300 because the house sitters on this site cannot be trusted to keep your pets or home safe. I do not recommend using Trusted House Sitters. The sitters on their site cannot be trusted, and you might end up losing your beloved pets and racking up a hefty bill because of it. The photo attached is of my Roo girl. It's going to be hard to get over this one.

I've been using Trusted House Sitters for a couple of years now and I have to say, it's got its ups and downs. But overall, it's a pretty good site to find reliable house sitters.

One of the biggest pros of this site is that you don't have to pay for the sitters themselves. All you have to do is pay a yearly fee, which is pretty reasonable. And let me tell you, you can find some amazing, dedicated, responsible people on this site. It's a great way to avoid bothering your family or neighbors when you need someone to watch your house and pets.

But, as with anything, there are some cons to this site as well. One issue I've had is that some sitters seem to be fishing for money, even though they're not supposed to. It's frustrating when you're trying to find someone trustworthy and you have to deal with that kind of behavior.

Another issue I've had is with sitters canceling after committing. I always plan my trips well in advance, and it's really stressful when a sitter cancels at the last minute. Unfortunately, customer support hasn't been very helpful in these situations. I wish there was some kind of rating or score on a sitter's profile that would show if they've canceled on people before. That would definitely go into my decision-making process when choosing a sitter.

Trusted House Sitters used to have the option to select sitters that had background checks, but they removed that option. Now they only verify documents and emails. Personally, I would like to have the option for background checks.

Overall, it's up to you to diligently review the applicants, talk to them, and look at their references and reviews. I've had a couple of bad sitters in the past, but mostly good ones. And when I have had issues, customer support has been pretty attentive and willing to help. All in all, I think it's worth it to continue with my membership.

We decided to give Trusted House Sitters a try because of their high rating system and the fact that they verify their sitters. We were excited to find someone to take care of our three healthy dogs while we were away for two weeks in our beautiful modern country home located in a crime-free golf course community in the suburbs of Virginia, USA. However, even though we were three months out from our sitting dates, we were having trouble finding someone to sit for us.

Our only limitation was that the sitters did not have children because our dogs had never lived with kids and could get nervous around them. Before contacting any sitters, we made sure they were available on the dates we needed, were not traveling with children, and had a history of sitting on the East Coast of the USA. We also made sure they were verified by the website, which we thought was worth the cost.

Unfortunately, it has been a full week since we paid the $119 fee, and we have been turned down by 15 sitters, with three ignoring our offers. The two sitters that proactively contacted us had children, ignoring our ad's "no children" restriction. We were disappointed with the lack of offers, as the site said to sit back, relax, and wait for the offers to start coming in.

We were hoping for more than two offers in a week, especially since both sitters ignored our one restriction. We were also surprised that 18 verified sitters with a history of sitting near our home turned us down or simply ignored our offer. We felt like the $119 was a waste of money.

We decided to put up an ad on a competitor's website that does not charge the homeowner, and we had an offer to sit in less than 12 hours. Unless you live in the UK or a major tourist destination in the US, Canada, or Europe, you may find it difficult to find a sitter with this website.

We did contact their customer service five days in and were told that they "would keep an eye on our listing." We were not sure what that meant, and we did not receive any further communication from them.

Overall, we were disappointed with our experience with Trusted House Sitters. We were hoping for more offers and better communication from the website. We would not recommend this website to others, especially if you have specific restrictions or live in a less popular area.

I gotta say, I used TrustedHousesitters.com back in July of 2019 and I had a pretty good experience with them. My sitter was top-notch and I was happy with the service overall. But let me tell you, things took a turn when COVID-19 hit. I had no plans to travel in 2020, so I didn't think twice about renewing my subscription. But lo and behold, my credit card was charged on July 14th of this year. I didn't even notice until my statement closed on August 2nd. I was pretty ticked off, let me tell you.

So I reached out to TrustedHousesitters right away, but there was no way to get in touch with them by phone. I had to settle for an email response, which took a couple of days to arrive. When I finally heard back from them, I was told that their refund policy only covers 14 days. So basically, I was out of luck and out of $119. I tried to plead my case with James, who apparently is some kind of Member Experience Executive, but he wasn't having it. He just kept telling me that their policy was their policy and that was that. What a load of baloney.

Now, I don't know about you, but $119 is a lot of dough to me right now. I've been out of work since March because of this stupid pandemic, so every penny counts. I even filed a complaint with the Better Business Bureau, but that didn't seem to get me anywhere. It's just not right, you know? Especially since their communication channels are so poor. I mean, if they had a phone number I could call, maybe I could have caught this charge before it went through. But no, they make it impossible to get in touch with them.

And get this - their refund policy is only 14 days. Can you believe that? Most other subscription-based businesses give you at least 30 days to change your mind. It's just not fair. I used to recommend TrustedHousesitters to all my friends, but now I'm telling them to steer clear. I mean, who knows how many other people they've ripped off with this shady policy? It's a shame, really. They could have had a loyal customer in me, but now they've lost my trust for good.

Me and my hubby had to leave our house for three months because of our work. We thought that using Trustedhousesitters.com would be the best option for our pets and limit their stress while we are away. But, let me tell you, it was the most stressful experience for us!

The couple who stayed at our house lacked communication and left our house messy and dirty. I came back from a 20+ hour flight to find my house upside down, sink full of dishes, stoves, couch, and counter cover with dust and crumbles of food. They threw away my bedsheets and allowed my dog to chew on furniture, the floor was covered with cat litter, and the list goes on...

It is even more frustrating to ensure that the house was professionally clean before they arrived to offer them the best stay we could. But, it seems like they didn't care about our house or our pets.

Additionally, they refused to pay the 700 $ bills of water, electricity, and internet they used during their housesitting and even claimed that we should keep in mind that they took care of our house and pet for free. Can you believe it?

It's been a month since we are still trying to solve the situation with the website, but no action has been taken. We submit to their customer service all the proof, including screenshots, videos, and pictures from our house. But, it seems like they don't care about their customers.

The couple's profile is still on, and they are probably already housesitting someone else home (I hope they won't have the same experience as us!) We didn't receive any sort of commercial gesture or compensation, even though our membership is supposed to include some insurance. It's also been a month since we have been trying to reappropriate our own house, and it still doesn't feel like home again.

If you are thinking about using this website, think twice! In the end, you will never really know these persons or what's happening in your house while you are away, plus you will also not find any support from the website if something goes wrong! Trust me, it's not worth the risk.

(I couldn't add more pictures to my review as the files were too heavy)

I recently used Trusted House Sitters to find a sitter for my kittens and unfortunately, it was a complete disaster.

The sitter I hired promised to not leave my 4-month-old kittens alone for more than an hour or two at a time, especially since one of them had just been to the vet. However, on the first day, she left them alone for hours in the middle of a heatwave in Sydney without any food or water.

As the night went on, I became increasingly anxious as she had not returned and I had no updates on the kittens. Eventually, a friend went over to check on them and found that the sitter had left the keys in the letterbox all day and night. My friend fed and watered the kittens, but the sitter still had not returned.

Later that night, the sitter messaged me saying that she was home with the kittens and that they were well, but my friend was still in the apartment and knew that she was lying. I asked the sitter to leave, but she showed up at 1 am and tried to break in despite being asked to come home earlier to collect her belongings.

The situation was completely out of control, and the sitter even deleted her message where she had lied about being home with the kittens. Despite clear evidence of neglectful behavior, Trusted House Sitters terminated my account and refused to let me back on the site.

Their customer service was slow and unprofessional, and I would not recommend this site to anyone. It is clear that they favor the sitters over the owners, and I had very clear evidence of this sitter lying about the state of the kittens hours before she was actually home. Trusted House Sitters did not care at all.

This was my first time using the site, and it was a terrible experience. I would recommend using any other service to find a sitter for your animals.

I had a house sit through Trusted House Sitters and it was a mixed experience. My first sit went well and I received a great review, but the second sit was a disaster. The dog was poorly behaved and destroyed my expensive Italian leather bag, which was very upsetting. I contacted the owners right away, but they were not responsive to my request for compensation. When I reached out to Trusted House Sitters, they were not very helpful either. They basically said that dogs will be dogs and that they don't take sides.

I pointed out to them that if I had damaged the owners' belongings or house, I would have received a caution and reprimand, but as a sitter, I had no protection or support. I was warned by email and left to deal with the situation on my own. This inequality was very frustrating and made me realize that sitters need more protection and rights.

After several emails and complaints, Trusted House Sitters finally offered to let me make a formal complaint, but I knew it would be a waste of time. The owners were not interested in compensating me and were actually quite rude about the whole situation. They even ignored my checkout message and showed no appreciation for my two weeks of house sitting.

To make matters worse, I discovered that they were doing a bathroom renovation during my stay and the plumber had his own key and came and went as he pleased. This lack of privacy was very uncomfortable.

In the end, I decided to drop the case and move on, but I feel that sitters deserve more protection and support from Trusted House Sitters. We are responsible for people's animals and homes, and that is a big responsibility. Some insurance and rights would be appropriate to ensure that sitters are treated fairly and respectfully.

Overall, my experience with Trusted House Sitters was mixed. While my first sit went well, the second sit was a disaster and left me feeling frustrated and unsupported. I hope that Trusted House Sitters will take steps to improve their policies and provide better protection and support for sitters in the future. Thank you for reading my review.

I decided to give Trusted House Sitters a try, despite the high price of membership. Unfortunately, I was sorely disappointed with the service. The customer service was terrible and I never found a house sit despite consistent searching for over a year.

I spent six months living in Sydney and traveled for another five months, but I never found an available house sit where I was going. Even when I did find house sits that matched my availability, there were always 15+ applicants or I did not meet the pet owners' discriminatory requirements because of my age and job.

I thought that after such a long time without success, I would be entitled to a refund. However, it took them a week to even respond to my complaint and their solutions were unsatisfactory. They told me to be more flexible in order to find a house sit, but I had already been searching for over a year and had been very flexible with my travel plans.

I demanded a refund, but they refused because I had used their website to search and apply to house sits. This is ridiculous - it's like charging someone for looking at a menu in a restaurant without ordering anything. It's no way to do business and I was extremely disappointed with the service.

I would not recommend Trusted House Sitters to anyone, regardless of their age or financial situation. The way they do business is unjust and they lack tact when handling customer complaints.

I gotta tell ya, I had a real bad experience with Trusted House Sitters. My buddy recommended it to me, so I thought I'd give it a try. I found a sitter, met with her and her pooch, and left for my trip. But boy, was that a mistake. The sitter straight up abandoned my two dogs in the desert for over two days without AC! It was hotter than a jalapeño out there, and my poor pups were suffering. When I tried to reach out to the sitter, she lied to me and said everything was fine. It wasn't until my friends rescued my dogs that I found out what was really going on.

But that's not even the worst part. When I got back home, my house was a disaster. The sitter's dog chewed up my baseboards, peed all over my wool rug, and caused other minor damages. And get this, she cranked the AC down so low that I had to call a repairman to come fix it! I was so mad, I had to start a case with THS. But let me tell you, it was a real pain in the butt. First, I had to try to resolve the issue with the sitter, who wouldn't even respond to me. And get this, she's still listed as a sitter on the site!

Then, I tried to use my homeowner's insurance policy, but they denied my claim. So, I thought, no big deal, I paid extra for the Standard Pet Parent membership, which promised home and contents protection. But when I tried to activate it, they denied me too! Can you believe that? They straight up told me that I wasn't eligible for coverage because the damages were caused by the sitter's pet. But nowhere in their policy does it say that! It's a total scam, if you ask me.

So, let me tell you, if you're thinking about using THS, think again. They won't have your back, even if you follow all the rules. It's buyer beware, my friends.

I recently had an experience with Trusted House Sitters that left me feeling extremely disappointed. I've been a member of this site since early 2012 and was even one of the top 10 sitters listed. However, the site has changed a lot in the last 2 years and not for the better.

As a housesitter, I was charged the same fees as homeowners but was given no opportunity to give my side of the story. This became a problem when I had to travel for 30 hours to an isolated housesit and my luggage was delayed. I arrived 4 days later, after many forms and various documents were forwarded so a search could be instigated. The airline kept calling me to do this, which was quite frustrating.

When I arrived, I was shocked to find out that the homeowner was leaving after showing me the lawnmower and taking the dogs out. He admitted that the dogs were extremely unsocialized and resented a stranger in their territory. This was a potential danger for me. I attempted to contact Trusted Housesitters about my situation, but no one answered my phone call or message.

To make matters worse, there was no printer or scanner at the house, and there were no shops or stalls for at least 10 kilometers. I had only the clothes I'd arrived in and my laptop. Everything was in my luggage, including medicines I'd need after 2 days. The homeowner was aware of my situation but offered no help, even though he would have had access to a printer in the closest city.

I had no way to get a baggage search started and no way to leave the property. I also had to deal with extremely difficult dogs. I called the homeowner, but he still didn't offer any help. I said I needed to leave the next morning to get the forms printed and scanned. The homeowner then told me he was returning and to be prepared to leave. He arrived, and I had to leave at 11 pm in the taxi he arrived in, which was the only way out of the area. I still hadn't slept.

The homeowners who'd been on the site less than a year complained, and my membership was suspended. My yearly subscription had been automatically deducted 5 days earlier, and I've been told this isn't being refunded. This was quite frustrating for me, as I had many reviews and references as I'd been a very successful international pet/housesitter. I relied on this site for survival on a limited income, so these reviews and references meant a lot to me. I've been told they're unattainable to me, even though I earned them.

This incident has shown the true side of this site. It seems to be only run as a business to extract money, however possible, and having no honor to long-standing members who helped establish their reputation. I hope that Trusted House Sitters will take a closer look at their policies and procedures and make some changes to ensure that their members are treated fairly and with respect.