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PuppyFind review: account illegally terminated-class action lawsuit

B
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6:00 pm EDT
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My account was illegaly terminated for no legitimate reason. If you have had this same problem please contact us ASAP as I know many others who have also had this same issue. I have been a loyal monthly customer for over 6 years and have not violated their terms of service in any way. They are not allowed to place their personal opinions into business and terminate accounts based on their personal discriminations! This is an ifringement to our civil rights as consumers. If interested in forming a class action lawsuit against Puppyfind.com LLC please contact us immediately.

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2 comments
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K
Sep 15, 2013 11:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes I agree with Matt. As there was scams on there saying they from Africa as a pastor they got blocked also.

C
Oct 28, 2011 10:19 pm EDT

Greetings,

My name is Matt and I am the Relationship Manager with Puppyfind.com. This complaint was recently brought to my attention and I would like to leave a comment concerning the statements made by the complainant.

The complainant states in the beginning of their complaint that their account was “illegaly (sic) terminated for no legitimate reason.”

May it be known to all readers that point 13 of the Puppyfind.com Terms of Service states:

“13. TERMINATION 

You agree that PuppyFind.com, in its sole discretion, may terminate your password, account (or any part thereof) or use of the Service, and remove and discard any Content within the Service, for any reason, including, without limitation, for lack of use or if PuppyFind.com believes that you have violated or acted inconsistently with the letter or spirit of the TOS. PuppyFind.com may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this TOS may be effected without prior notice, and acknowledge and agree that PuppyFind.com may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that PuppyFind.com shall not be liable to you or any third-party for any termination of your access to the Service. “

This member was not removed from Puppyfind.com due to personal opinions or discrimination. Their account was not valid to advertise on our website, as we only allow dog breeders to advertise. Members that are found to be pet store owners, brokers, or importers are not allowed to advertise on Puppyfind.com. We discovered that the complainant fell into the category as a non-breeder. When the complainant was informed of this rule, they fought against it and when it was found that they were not going to have any of their own dogs to advertise, they were removed from Puppyfind.com.

While people may or may not disagree with the actions taken by our website, it must be understood that the complainant was not removed without a reason. Any member that is removed from Puppyfind.com is always removed due to a violation of our TOS. They may be a scam, a puppy mill, or they may be posting advertisements that do not align with what can be advertised on our website.

It must be understood that when someone signs up to use the services provided by our website, they agree to accept our TOS and are therefore held accountable to our Terms. While some rules may occasionally be forgotten by our members, if they are not able to reorganize their account after reminders from Puppyfind.com, then it cannot come as a surprise that their account would be removed.

It is not the intent of Puppyfind.com to appear as cold and heartless, as we do hope that everyone that comes to our site can make good use of our services. However, if members cannot abide by the company TOS, then inevitable consequences will occur.

Thank you very much for your time,

Matt
Puppyfind.com Relationship Manager
http://www.Puppyfind.com

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