The complaint has been investigated and
resolved to the customer's satisfactionResolved PuppyFind — debbie mason
resolved to the customer's satisfaction
Please read before adopting a puppy through puppyfind.com/debbie mason!
I have recently adopted a puppy through debbie mason on puppyfind.com and within the first 48 hours of having him I have come to discover that he is in very poor health and will need intensive care to be nursed back to health. The vet I took him to told me that he had parvo disease which is a very serious viral infection that attacks the dogs white blood cells, intestinal tract and the heart muscles. It is highly contageous and can be fatal to young puppies esp. Dachshunds!
Debbie was very quick at responding and answering any and all questions before the transaction was finished, answering emails and phone calls and sending several each day before we wired her the payment. Once she received the payment she became completely negligent about taking responsibility for the sick puppy (Which she is responsible for within the first 48 hours according to her puppy health agreement) she has provided no legal documentation for the puppy's health exam other then a piece of paper stating that he has had shots up to 8 weeks which is how old he is, however there was no stamp of approval or agreement from a vetinary nor a phone number to call to be sure that it even exists.
Debbie has been responding very rarely via email, and has not taken or returned any of my phone calls since being notified about the puppy's illness. She has continually given excuses as to why she hasnt responded to my calls.
I advise any pet lover to use caution before adopting, especially due to a case like this! Anyone who adopts from her at this point may be at risk of adopting a very sick puppy!!!