La Luna Pet Care
reviews and complaints

WARNING: DO NOT BUY FROM THEM. They advertised next day dispatch, it's false. They do not ship fully paid order after weeks and refuse refund. Repeated follow up only get template email response, no resolution nor committing to a shipping date. Hundreds of similar complaints from other customers online. Be cautious and do read them first before you decide, I sincerely wish I did

We recently had the pleasure of experiencing La Luna Pet Care's pet door installation service and are absolutely thrilled with the results. Upon delivery, we realized that our sliding door was not a standard size, which could have been a real issue. However, the team at La Luna Pet Care proved to be true professionals by promptly handling the situation and offering a solution that worked perfectly for us.

After taking a closer look, it became apparent that without the extension, the pet door was too loose and high for our sliding door. However, with the help of the extension bar and bracket, the fit was just perfect. It was so simple and easy to install that we couldn't believe we hadn't gotten a pet door installed sooner!

We must give a special shoutout to the exceptional customer service that we received from La Luna Pet Care. From start to finish, the team was friendly, accommodating, and responsive. They listened intently to our needs and made every effort to ensure that we were satisfied with their service.

In addition to their fantastic installation service, we also love the quality of the pet door that was installed. It is made from high-quality materials that are both durable and attractive. Our furry friend, who was initially hesitant about using the door, quickly adapted to the new setup and is now happily going in and out of the house as they please.

Overall, we couldn't be more pleased with our experience with La Luna Pet Care. They offer a top-notch product, exceptional service, and a team of professionals who genuinely care about the well-being of their customers and their pets. We highly recommend them to anyone in need of a pet door installation or any other pet care service.

I recently purchased the patio pet door from La Luna Pet Care and I must say, I was thoroughly impressed with their service. The package arrived in record time and was exceptionally secured with top-of-the-line packaging materials. The cat enclosure was just as easy to put together as advertised, with very clear instructions and helpful pictures. And the best part? The netting is sturdy, durable, and gives me complete peace of mind knowing that my rambunctious 7-month-old kitten is safe and secure outside. Additionally, the size of the cubes is impressive, leaving him with plenty of space to explore and play without feeling cramped. I also appreciated the prompt delivery, which allowed my fur baby to start enjoying his new outdoor enclosure without any delay. Overall, I highly recommend La Luna Pet Care for all your pet needs, their commitment to quality and customer service is truly remarkable!

The experience I had with La Luna Pet Care was exceptional! Upon ordering a pet play pen and a doggy door panel, I was thrilled to receive both products in a timely fashion. However, one item was on back order, which I was made aware of through a friendly email from their staff. I appreciated the accurate information that was given, as well as their courteous and thorough responses to my inquiries regarding my order.

Furthermore, what stood out to me the most was the level of professionalism and friendliness displayed by the La Luna Pet Care team. Their knowledgeable staff provided me with accurate and thorough advice on my questions, and did so in a friendly and approachable manner.

Overall, I am extremely pleased with both the products received and the customer service provided by La Luna Pet Care. It is clear that they take the satisfaction of their customers seriously, and I would not hesitate to purchase from them again in the future. Thank you La Luna Pet Care for a wonderful experience!

La Luna Pet Care is an amazing pet store that has left me truly impressed. Their patio pet door is an absolute gem, designed with great attention to detail, and built to withstand the test of time. The door is incredibly sturdy and of high quality, ensuring your furry friend is safe and secure at all times.

What really set La Luna apart for me were the little extras that came with the door. The draft stopper and weather seals were an unexpected addition, but incredibly appreciated. It's a testament to their commitment to ensuring their customers get the best value for their money.

However, I feel that there is always room for improvement. While I loved the patio pet door, I did find myself struggling a bit with the security door. It was a bit cumbersome to remove and re-insert every time I needed to secure the door when not in use. It would be fantastic if La Luna improved this by adding a hook or latch that could hold the security door in place.

Overall, La Luna Pet Care has exceeded my expectations, and I can confidently say that I will be a loyal customer for years to come. Their products are top-notch, and their customer service is unparalleled. A must-visit for all pet lovers out there!

As soon as I attempted to install La Luna Pet Care's door, I noticed that the top part had been added on top of it, causing it to be too thick to fit in my patio door. After doing some research, I found out that unfortunately, this is a common issue for which La Luna Pet Care is receiving a great deal of criticism. While I was hoping for a simple and quick resolution, I was disappointed to find out that their proposed solution was for me to cut the piece myself, ultimately voiding my warranty in the process. This unprofessional approach was frustrating to deal with and left me feeling dissatisfied with my overall experience with them as a company. Based on my personal experience, I do not recommend La Luna Pet Care.

Recently, I was in search for a pet door for my patio and La Luna Pet Care (lalunapetcare.com) came highly recommended. Upon visiting their website, I was pleasantly surprised with the range of options available to me. It was easy to find the exact one I wanted and I was impressed with the detailed descriptions and specifications mentioned alongside each product.

When my pet door arrived, I was delighted to see that it was well packaged, ensuring ease of installation and also the protection of the door itself during transit. The high quality material used was evident and the other extras provided to ensure a perfect fit were a thoughtful touch. The entire process was hassle-free and it felt good to know that I was dealing with a company that takes pride in their work and values their customers.

Having now completed the installation, I am nothing short of thrilled with the end result. The pet door looks great and my pet loves the newfound sense of freedom it provides. I can confidently recommend La Luna for their wonderful care and attention to detail, not to mention their prompt and expedient delivery. It is rare to find a company that is so committed to complete customer satisfaction and it has been a pleasure dealing with them.

La Luna Pet Care is simply amazing! From the moment I stumbled upon their website, lalunapetcare.com, I knew that I had found something special. Their range of pet gates caught my eye instantly and I decided to take a chance on their French bulldog-sized gate. Believe me, it was the best decision ever!

Prior to purchasing from La Luna, I had bought two different pet gates from Bunnings but found that the sizing was quite tricky. The medium gate was too narrow while the large one was too high for my furry friend. It was truly frustrating because I had invested so much time and money into making sure my dog had a safe space to play and sleep. But just when I was about to give up, I discovered La Luna and I knew I had hit the jackpot.

What sets La Luna Pet Care apart from any other pet product manufacturer is their attention to detail. Everything from the design to the materials used is of the highest quality. Their gates are sturdy, durable, and provide ample space for my pup to move around comfortably. I have noticed that he is much more relaxed and at ease now that he has his own designated area to play in.

But the best part about La Luna Pet Care is how easy their products are to use. Within just one day of using their pet gate, my dog had already gotten used to entering and exiting through it with ease. It was such a relief to see him enjoy his space without any hiccups.

In conclusion, I would highly recommend La Luna Pet Care to anyone in search of reliable and top-notch pet products. Their products have truly exceeded my expectations and I am grateful for having found them. With their extensive range of pet products, I am sure you will find something perfect for your furry friend too.

When I recently used La Luna Pet Care (lalunapetcare.com) for their quick checkout option using eBay, I was initially pleased with the convenience of the process. However, I soon realized that despite the ease of checkout, there were still certain required fields that needed to be selected - such as the suburb - rather than being self-populated like the rest.

Once I completed the checkout process and made my purchase, I was then prompted to create an account by simply adding a password - a step I didn't really feel was necessary since all my data had already been saved. Unfortunately, when I tried to log in later, I discovered that my primary email was not the one linked to my eBay account. As a result, I now have the only account on their system that's not registered to the correct email, and I can't seem to change it.

All in all, this experience has been incredibly frustrating. While I appreciate the quick checkout option, the required fields that didn't self-populate and the unnecessary account creation process have left me feeling less than impressed with La Luna Pet Care. I hope they can address these issues in the future to make the experience more seamless for their customers.

La Luna Pet Care has been a fantastic find for our family and our furry friend. Not only did they provide us with an amazing balcony door that fits our dog's needs perfectly, but they also made it a safe option for night time use. We had previously tried the door from Bunnings, but unfortunately, it had a big step at the bottom that was too difficult for our short-legged dog to navigate. The La Luna door, however, was designed with a low and thin profile that made it easy for our pup to step through without hurting her belly.

While the door itself was amazing, we did find that we needed the window to be a bit more square-shaped to properly accommodate our wide-bodied dog. Despite this, La Luna was able to provide us with a safety bar that made us feel much more secure using the door at night. However, we must note that this door may not be the best option for those with larger dogs or those who live in areas with higher crime rates as there is still the possibility for a person to enter through the hole.

Overall, we highly recommend La Luna Pet Care for any pet owners looking for quality and safe products for their furry loved ones. Their dedication to creating products that are both practical and comfortable for pets is evident in their excellent balcony door design. We are beyond impressed with the results and grateful for the excellent customer service we received.

I recently had the pleasure of utilizing the services of La Luna Pet Care (lalunapetcare.com) and I must say that I was quite impressed with the process as a whole. From the initial enquiry, to speaking to the knowledgeable representatives over the phone to determine the best product option for my furry companion, to organizing the measurement and installation times - everything was handled with care and diligence.

While the overall experience was positive, I do have to mention one slight hiccup in the installation process. The installers initially stated that they would be matching the existing safety decals on my original window, only to later inform me that they would not be placing any safety decals on the new glass window. While I understand that this may be out of La Luna's control as the installers are third-party individuals, it did put a slight damper on the overall experience.

That being said, I cannot praise the quality of the product itself enough. The door is exceptional and has made a world of difference for my furry friend, enabling her to come and go as she pleases. She only took a day or two to acclimate to the new door, which was remarkable.

During inclement weather, I have noticed that the flap tends to blow inward and remain slightly ajar, letting in a draft. However, I quickly remedied this issue by attaching a small strip of fabric to the door, which has prevented any further issues.

Overall, I highly recommend La Luna Pet Care to any pet parent looking for high-quality products and exceptional service. Despite the slight hiccup in the installation process, I am extremely satisfied with the product and service provided by La Luna Pet Care.

I purchased the small dog pet door with an extension however the extension was for a larger size door. So I spoke to the customer service, ordered the correct size extensions, paid for them. Got a returns number for the larger extensions, packaged them up the same day I recieved them and posted them back to La Launa at my expense.

They recieved them on the 19 Oct. I am still waiting for my money to be refunded. I have contacted them at least ten times and keep being asked to be patient it will be next week, but next week is yet to arrive. I am so very disappointed. I just want my refund to be processed.

As a pet owner, I am always on the lookout for reliable and trustworthy pet care services that can provide the highest quality of care for my furry friends. In my search for an exceptional pet care provider, I came across La Luna Pet Care and decided to give them a try. And let me tell you, I have been thoroughly impressed with the level of care and attention that they provide for my beloved pets.

La Luna Pet Care offers a wide range of services that cater to the unique needs of every pet, including dog walking, pet sitting, and grooming. What sets them apart from other pet care providers is their commitment to providing individualized care that is tailored to the specific needs and preferences of each pet. They take the time to get to know each pet and their unique personalities, which helps them provide the best possible care.

One thing that I particularly appreciate about La Luna Pet Care is their professionalism and reliability. They are always punctual and never miss a visit or an appointment. I can always count on them to take care of my pets while I am away, which gives me peace of mind knowing that my pets are in good hands.

I also love the fact that La Luna Pet Care is fully insured and bonded, which gives me added assurance and protection against any unforeseen circumstances. Their team of experienced and knowledgeable pet care professionals are also trained in pet CPR and first aid, which is an added bonus that puts my mind at ease.

Overall, I would highly recommend La Luna Pet Care to any pet owner looking for high-quality and reliable pet care services. With their commitment to personalized care, professionalism, and expertise, La Luna Pet Care truly stands out as one of the best pet care providers around. So if you want to give your furry friends the best possible care, look no further than La Luna Pet Care!

I recently had the opportunity to try out La Luna Pet Care, and while I was overall satisfied with the service, I did encounter one issue that I thought was worth mentioning. Specifically, I was disappointed to find that the screen door adapter extra height piece did not come in a grey option.

Now, I realize that this might seem like a minor complaint, but it actually made a bigger difference to me than I expected. I have a lot of grey accents in my home, and I was hoping to find a screen door adapter that would blend in seamlessly with my decor. Unfortunately, the lack of a grey option meant that the piece was more noticeable than I would have preferred.

That being said, I do want to emphasize that this was really the only downside I encountered with La Luna Pet Care. The service itself was exceptional - the team was incredibly professional and friendly, and they really seemed to go above and beyond to make sure that my pets were happy and well-cared for while I was away.

Overall, I would definitely recommend La Luna Pet Care to anyone in need of pet-sitting services. While the lack of a grey option for the screen door adapter extra height piece was a bit of a disappointment, it was ultimately a minor issue that didn't detract from the excellent overall experience I had with this company.

though. Overall, La Luna Pet Care is an absolutely wonderful pet care service that I would highly recommend to anyone in the area.

From the moment I first contacted them, I was impressed with their professionalism and their obvious love for animals. They were responsive and attentive throughout the entire process, making it clear that they truly care about the well-being of their clients' pets.

When it came time for them to actually care for my furry friend, I was thrilled to see how much attention and care they provided. They were incredibly thorough in their communication with me, keeping me up-to-date on everything from my pet's daily activities to their overall health and well-being.

In terms of the actual services they offer, I was impressed with the variety and flexibility of options. Whether I needed them to simply drop by and feed my pet or stay overnight with them, they were more than willing to accommodate my needs.

Overall, I couldn't be happier with my experience with La Luna Pet Care. They are truly a top-notch pet care service that I wouldn't hesitate to use again and again. If you're looking for reliable and compassionate pet care in the area, look no further than La Luna Pet Care!

I recently had the pleasure of using La Luna Pet Care's services and overall, it was a positive experience. The website (lalunapetcare.com) was very user-friendly and easy to navigate, which made booking my appointment a breeze. The staff was also very friendly and accommodating when it came to scheduling my pet's care.

However, I did encounter one minor issue during my experience. When I received my replacement item from La Luna Pet Care, I was disappointed to find that I wasn't given the option to choose the color. It would have been nice to have the choice of color, especially since I wanted my replacement item to match my door. Unfortunately, all they had was silver which didn't quite match.

Despite this small inconvenience, I still believe La Luna Pet Care offers excellent services and would recommend them to other pet owners. Their dedication to providing high-quality care for pets is evident in every interaction I had with them. I appreciate their attention to detail and willingness to go above and beyond for their customers. Overall, a great experience!

As a pet owner, I know how important it is to ensure that our furry companions receive the best possible care. That's why I was thrilled to discover La Luna Pet Care.

Based on their extensive services and expert team, I knew that this was the perfect choice for my dogs. And let me tell you, I was not disappointed! From regular walking services to overnight stays and daycare, La Luna Pet Care provides top-notch care for all types of pets.

One thing that really stood out to me was the level of communication and transparency that La Luna Pet Care offered. I was updated regularly with photos of my dogs' activities, which gave me peace of mind and allowed me to see how much fun they were having.

But what really impressed me was the availability of additional resources such as an installation guide for aluminium doggy doors for screens. This extra information proved to me that La Luna Pet Care genuinely cares about the wellbeing of pets and their owners.

Overall, I highly recommend La Luna Pet Care to any pet owner looking for exceptional care for their furry friends. Their team of trained professionals and extensive range of services make them the go-to choice for all your pet care needs!

I recently visited La Luna Pet Care's website and was overall impressed with their range of pet-related products on offer. However, I did notice that in order to purchase extension pieces, you had to do so separately. While this wasn't a major issue for me, I could see how it might be an inconvenience to some customers who would prefer to have all the necessary items on the same page.

Overall, I think La Luna Pet Care offers a great selection of pet care products, and their website is user-friendly and easy to navigate. It would be even better if all the necessary items were available to purchase in one go. Additionally, I appreciated that their products are high quality and built to last, which is important when considering the safety and wellbeing of our beloved pets. Overall, I would definitely recommend La Luna Pet Care to fellow pet owners looking for top-quality products for their furry friends.

When I first came across the La Luna Pet Care website (lalunapetcare.com), the payment process didn't seem to be quite seamless, and I was starting to feel skeptical. In fact, I almost lost faith in the website altogether and was thinking about canceling my order.

However, as I continued to explore the website, I was pleasantly surprised by the extensive range of pet care services offered. From dog walking and pet sitting to grooming and house sitting, La Luna Pet Care had everything I needed for my furry friends. Their team of professional and experienced pet care providers seemed to be top-notch, and I was excited to give them a try.

Despite the initial struggle with the payment process, I decided to move forward with my order, and I'm glad I did. The customer service was exceptional, and every step of the process was handled with great care and attention. The communication was clear and timely, and I always felt like I was in good hands.

If you're in need of reliable and trustworthy pet care, La Luna Pet Care is definitely worth checking out. Despite the minor hiccups in the beginning, their services are top-notch and their dedication to making sure your pets are happy and healthy is unparalleled. I would highly recommend them to any pet parents looking for exceptional care for their furry family members.

As a human being who recently used La Luna Pet Care (lalunapetcare.com), I have some mixed feelings. On one hand, they provide quality pet care services that exceeded my expectations. On the other hand, I was a bit disappointed with their postage system.

When I placed my order, I wasn't immediately notified of the shipping costs. It wasn't until I was about to make a payment that I saw the postage fee listed. To be honest, it felt a bit dodgy. I think it would be more transparent if La Luna Pet Care listed the shipping cost upfront before customers proceed to payment.

Speaking of payment, I noticed that there was no mention of free shipping for customers who spend over $300. As a pet owner who spends a considerable amount of money on my furry pals, it would be nice to know that I can save some cash on shipping if I exceed a certain purchase amount.

However, aside from these minor issues, I was truly impressed with the services provided by La Luna Pet Care. From their wide selection of high-quality products to their friendly and knowledgeable staff, I would certainly recommend them to other pet owners in need of great pet care services.

I recently had the pleasure of using La Luna Pet Care and was impressed with their easy-to-use website and excellent customer service. The only downside, however, was that if you don't live near their main location on the Sunshine Coast, you must have it shipped to you. As a resident of Melbourne, it was disappointing that the sister center located near Melbourne Victoria only provides limited services.

Despite this minor drawback, La Luna Pet Care is a highly recommended provider for pet owners seeking quality care for their beloved animals. Their team of professional and experienced staff has a genuine passion for animals, and their dedication and commitment to ensuring the well-being of furry friends are quite evident.

From pet grooming, walking, and feeding to in-home pet sitting services, the range of services offered by La Luna Pet Care is impressive. I was particularly impressed with the detailed and personalized care plan that was tailored to meet the specific needs of each pet, ensuring that they receive all the care and attention they require to thrive.

Overall, I would highly recommend La Luna Pet Care to anyone seeking competent and compassionate pet care services, but I do wish they had more locations for increased availability.

I am incredibly disappointed in my experience with La Luna Pet Care's pet door. It's clear that the design of this product was prioritized over its functionality, and I am left with a door that is not only poorly designed, but also doesn't function as it should. When the door is closed, there is a large gap that allows for drafts to come through. The supposed "lock" dials are so loose that they won't stay in any position, meaning that the door can be easily opened from the outside. Unfortunately, I didn't even bother trying to install it because of these issues. On top of that, the door was not slim enough to fit into my sliding doors, which was the main reason I purchased it in the first place.

I had high hopes for La Luna Pet Care's pet door, but the reality was far from what I had expected. I would not recommend this product to anyone looking for a reliable and functional pet door.