CB Residential Rentals Public Storage Complaints #142-161

Public Storage review: Customer service

dolores peterson of Lakewood, US

Jan 23, 2021 11:23 pm UTC

1/23/2021
I currently have a storage in Denver, with Extra Storage Space. I'm moving to Lakewood. I tried to make a reservation on line with Public Storage for a 10x20 space, but my credit card got declined. So I filled my car with totes and went over to Public Storage 10201 W Hampden Ave Lakewood, CO 80227. From the moment I walked in, nothing but negativity. "Can I pay?" I ask, they said "nope, it'll take too long," despite the fact I already filled all my information. All I need is to pay, I got the cash, they said nope come back tomorrow or Monday. "But I drove long to get here," "Nope and you got to make an appointment." "They said they told me in a text." I showed them the text said nothing about an appointment. They were unfriendly and bitter, maybe because I am non-white. I done business with Public Storage for 20 + years., I will go back tomorrow, only because I saw an Extra Storage Space building just around the corner from them.
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Desired outcome: What can you do? I already lost my time and my gas going there, i don't want to face those unfrienly people again?

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+1 (800) 567-0759

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Existing Customers

+1 (800) 688-8057

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+1 (866) 444-4747

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Pay by Phone

+1 (888) 797-6980

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support@publicstorage.com

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lkind@publicstorage.com

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Confidence score: 89%

Public Storage address

701 Western Avenue, Glendale, California, 91201, United States

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