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1.4 11 Reviews

Ocean Canyon Properties Complaints Summary

1 Resolved
10 Unresolved
Our verdict: If considering services from Ocean Canyon Properties with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ocean Canyon Properties reviews & complaints 11

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Newest Ocean Canyon Properties reviews & complaints

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7:52 pm EST

Ocean Canyon Properties Premier reservation 120 days in advance. Does Not Apply to owner/members

Different standards for owner membership. OCP 60 days in advance for my home park. Mtn. Lakes RV Resort, Langston Alabama

Member affiliate Coast to Coast 120 days in advance for premier park. which is my home park. Mtn. Lakes RV Resort, Langston Alabama

Able to make reservation thru both agencies but advanced booking rules are different. WHY ?

Yearly dues paid to OCP and C2C.

Apparently Membership does NOT have it's Advantages with OCP.'

Think about this if you are planning to buy in.

Peed off or Peed on ?

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12:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Ocean Canyon Properties Condition of property and services

We checked in on June 9, 2022 for a two week stay, the grounds are in poor shape (high grass... etc.), the pool is green and dirty and we were told the maintenance guy takes care of that and is not suppose to come in till Tuesday but I'm gonna try to get him in Monday, so it was green all weekend! A perk for joining this resort is we are suppose to be able to use the amenities any day of the week, so we came down on memorial day to use the pool but it wasn't open because the chlorine was out of specs, we asked the guy and he said he didn't know when or if it would open that day! I asked did you not check it yesterday and he said no. This is totally unacceptable for a "Resort" to treat its members in this way, we paid for a service but are not able to utilize it because it is either broken or not in safe working order or clean, like the pool... the club house smells moldy and needs torn down and a new one built, we were told when we bought that they were expanding the campground to a whole other area adjacent to this property and they haven't even started anything on that. And we were told by other members that they were told the same thing when they joined 10 years ago... terrible... we feel stupid for buying into this place...

Desired outcome: Alot of updates

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Sellerofthings
, US
May 10, 2023 7:51 pm EDT
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If anyone has been able to get out of a contract with this time share company, please advise how you did it. Thank you.

ComplaintsBoard
C
6:35 am EST

Ocean Canyon Properties Management at Hideaway Ponds

The manager at Hideaway Ponds in Gibson LA is awful. She makes up rules on a whim for only specific people. She does not make everyone obey these rules. But then she threatens to evict you if you don't comply with them. These rules are not posted for all to see and follow and are not listed in the contract that we signed when we moved in. Therefore they are in direct violation of Louisianas renters laws and because we are monthly renters they are required to abide by those laws. I have been threatened by her twice in the last 6 months but she doesn't ask me what happened on my end. She claims there are complaints that come in about me however I know where they came from. There is one person here that is constantly telling her every step I take with only bits and pieces of the story. I have never turned anyone else in for the things I've seen them do out here like partying outside until 11:30 or later at night when quiet time is at 10. But somehow my kids can't even go take a shower without it being reported by the person who is doing the same thing but doesn't have to follow the same rules. I would love it if corporate could reach out to me before this goes any further. I've made it to where my children are no longer allowed to even play here because I'm afraid if they take one wrong step I'll have yet another encounter with Sheila I'd rather just avoid the entire situation as a whole at this point. It's sad that we pay our rent here every month on time and are treated so badly that I feel like we can't even leave our camper anymore.

Desired outcome: Post the rules for all to see and enforce them for everyone or don’t have them at all.

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10:18 pm EDT

Ocean Canyon Properties Hideaway ponds (ocean canyon)

Hideaway ponds In Gibson Louisiana is in terrible shape there is standing water when it rains to the point where you can't see the roads from the ditches, the lady that checks campers in is rude and has terrible hygiene, (Tynoa) this park needs lots of work and new workers, they won't sell any memberships at that location for sure. The rules are only enforced with certain people not everyone follows the same rules, it's terrible and getting worse, the only good thing about the park is the pools.

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7:57 pm EDT

Ocean Canyon Properties Membership

This company has the absolute moral ethics of any business we have ever had to deal with. We do not recommend this company to anyone.

We purchased in 2015 at tres rios resorts. We were under the assumption this was a membership, they acted like it was. Like a koa membership. Everything on our paperwork says membership. When we tried to cancel it in 2019 due to health reasons, they told us too bad, we were bound by a contract. We had to pay for it or sell it. Ruthless.

We filed a grievance on the bbb, they responded to calling them. We did the same thing they told us 2 years ago, our last response to them :

Again, we did! We spoke to them on the 9th. As stated, they told us they sent us a packet in feb. This is the same packet your people sent to us two years ago. The same complaint about that applies again today for our conversation on the 9th as it did two years ago. We can not travel so that would not work and your people acted as you could sell it. But the paperwork says differently. You are refusing to listen and only say what people want to hear even though you have no intention of actually following through. If you had, you would have sold this for us two years ago. We will look into what options we have with the disabilities we are dealing with. If we need to speak to our representatives or write to members of congress or whomever to help, we will!

We feel our story should be heard so others do not get suckered into this horrible relationship

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The Hopkins
Fort Mitchell, US
Jan 16, 2024 3:36 pm EST
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My husband and I are in the same situation. We bought back in 2014. I really didn't want to as the salesman just had crook written all over him but my husband was persuaded without me present and we got reeled in! We were told it wasn't a timeshare but a family resort and we could cancel out of the annual dues at any time but we would be out of the 8,500 we forked out for the package. We've only stayed a few times at their resorts because it's impossible to get a reservation. They are always full! The few times we did stay, our home site Styxx, it was a dump, literally. The laundry and facilities were something thrown together like shacks, roads were full of potholes, pool was not in operation and the management was extrmely rude. We decided we would cut our losses but we get a threatening letter stating we were bound to annual fees (to line their pockets). How can this be legal. These people are ripping hardworking citizens off through loopholes they have created and have hired crooked attorneys to back them up. The government (not sure how they can help because they are crooked as well) should shut them down. I heard there was a class action against them...does anyone know how to join this or where to find the information?

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wildmtnhope
cleveland, US
Jun 03, 2022 1:04 pm EDT
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We are stuck in exact situation. I heard there was a class action lawsuit against them but i cant' find out how to join it. Did you have any success cancelling contract? they told us we can't cancel. Any advice is greatly appreciated.

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TheParker's
Perkinston, US
Dec 03, 2022 11:20 pm EST

Same here. Have tried getting reservations, told they are full. Call back as non-member - they have plenty of spots for guests coming that they can try and sell to. Rude customer service, so sick of this; but if don't pay, goes against credit - Debating strongly as to letting it do just that anyway. Resorts are run-down, from talking to other members, they get the worst cabins and cottages -they only save a couple for tours.

They are such a rip-off. Someone needs to do some serious investigating to maybe make them let several of us out of our contracts. Have yet to speak to anyone who is favorable toward Ocean Canyon resorts. Get-Aways and such are jokes! Signed up at Styx River -about an hour away from home. Found out on a trip to Mountain Lakes only to find out they made that our "home" location - 6 hours away and never said anything to us, not that it would matter, I guess.

Parker

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unhappy in Missouri
, US
Oct 18, 2023 2:01 pm EDT
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we were told the same...they are always full when you try to make a reservation, but new people can get in, it's obvious it's all about making money with new members and they fail to take care of their current members. WE have been a member since 2014...always current on dues, but have never gotten to use it. Biggest mistake ever.

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Barbara Lowery
, US
Apr 02, 2022 10:46 am EDT

So disappointed with Ocean Canyon Properties. The sales people at Tres Rio flat out lied to us. We were told that we would be able to stay at any Good Sam park listed in their book for "free". After trying to book Good Sam's places for a trip to Florida, and Georgia, I found out that was a complete lie. The only discount we get is 10% off which is what we had before we joined Ocean Canyon. We have tried out two of Ocean Canyon Properties; the one in Branson Mo. Which is pretty run down. Stayed in a cottage which was ok just a little tight. Also stayed at texoma Shores also run down. Would like to know where that $500.00 maintenance fee is going. Also the people will not call back,but just be late with a payment (which we haven't been but they call anyway). They call with a hateful attitude about our payment then after checking to see that yes it has been paid they act a little contrite. Now that I've discovered they lied about Good Sam we can't get an answer from them. We have paid these people a little over half of $ 13,000 .oo, we feel stupid and taken advantage of. We are debating on cutting our losses at this point and not paying them another dime. If I can get just one person to ignore them, don't even take advantage of their free nights then I didn't waste my time writing this.

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DennisLCamper
Pensacola, US
Jan 18, 2023 12:47 pm EST

If it makes you feel any better, all of these horrible reviews of them is helping me to decide NOT to buy in. I'm sorry you had that experience but I appreciate you sharing to help others avoid making the mistake.

ComplaintsBoard
C
6:31 pm EDT

Ocean Canyon Properties scam

This is a warning to anybody buying a membership from Ocean Canyon at Styx River. The people that work for Ocean Canyon have been caught forging people's personal information on bank documents to get money out of banks to buy memberships. Be careful if you are letting Lonnie Bradford have your personal information, always check to make sure he is not forging your information.

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1:03 pm EDT
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Ocean Canyon Properties suppression of woman.

I contacted the park about taking a tour and buying a timeshare. Had the date and time set up and then they informed me that my husband must come with me, I could not do it by myself. Now granted I earn over $100, 000 a year by myself, I am well within my means to purchase a timeshare on my own. I informed them that my husband is deployed in the military and not in the country. They told me that it was policy that since I had told them that I was married that my husband MUST accompany me to make a decision. I was not aware that we still lived in the 1950's. I thought the Masters Degree that I hold would at least let my "Lady Brain" make a decision on if I wanted to purchase or not. Oh that is correct it did! I will not do business with any company that openly suppresses woman. If I could give zero stars I would

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Update by edycamp79
Jun 04, 2019 2:38 pm EDT

"Should a couple desire to purchase a membership, we require them to jointly sign the membership agreement" It is with this statement that I have a problem. This "couple" did not wish to purchase a membership. I, Edythe Campbell, did. Solely by myself. I can purchase a home on my own, purchase a vehicle, tour the world, ect... but your outdated policies state that I can not purchase a membership with out my husbands consent. Maybe you should look up the Civil Rights act of 1964. You will need it real soon. I have had several civil right attorneys contact since my Facebook post.

Update by edycamp79
Jun 04, 2019 2:26 pm EDT

**Response to OCP:

Correct me if I am wrong then, If I chose to buy a "membership" to take "my" children (whom's daddy passed away so yes they are mine solely ) "camping" I couldn't do that even if my husband chose to not to participate in any of the activities? So I can not spend my money or do with my children as I wish in your eyes? Let alone my husband is in the military and deployed to Iran right now. He couldn't come even if he wanted to. Maybe we should ask my daddy or my brothers since in your eyes women should not go out un-escorted. I do not care what it states in your advertisements your policies are outdated and sexist against women.

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9:30 am EDT
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Ocean Canyon Properties Cancellation of Membership and Note

“Since my posting of August 19th, I was referred to the appropriate Ocean Canyon Properties’ representatives who were willing and able to work with me. With their assistance, I was able to resolve my complaints with the Company to my satisfaction. The representatives I worked with were both professional and courteous. As I have been unable to remove my previous posting, I am posting this comment to inform the public that Ocean Canyon’s handling of my situation demonstrated to me that they are concerned with their customers’ satisfaction.”

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que sue
, US
Aug 20, 2018 1:38 pm EDT

We have been trying to get out of that Membership for over 4 yrs now.. We don't use it, were not able to, yet we have to keep paying the DUES for something we cant even use.. We have to try and pay all our bills on top of all the medications we both take.. We have offered to pay the closing cost and transfer fees to anyone that will take it, and still no one wants it, we cant even give it away... Were going to need to get a Lawyer I guess, just to get this burden off our backs... Has anyone gotten out from under this contract, without getting a Lawyer, and if you had a Lawyer, was it worth the money, did it help?

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wildmtnhope
cleveland, US
Jun 03, 2022 1:01 pm EDT
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Replying to comment of que sue

DId you ever get out of their horrible contract? I'm trying to as well.

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wildmtnhope
cleveland, US
Jun 03, 2022 1:01 pm EDT
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Replying to comment of que sue

were you ever successful at canceling their contract? we are having no luck. any advice is appreciated.

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The Hopkins
Fort Mitchell, US
Jan 16, 2024 3:41 pm EST
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Have any of you gotten out of the contract with these crooks? I think if enough of us get together, we can get a class action against OCR/OCP. I have several pictures of their so called resorts and the broken down mess they have on display.

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5:07 pm EDT

Ocean Canyon Properties Account closed

I was told my dues where on them for the first year & My account was closed becase i met a frind out at tres rios that was going to do a tore and was not going to buy due to rv spaces being to close to each other.I told him only that they lied to me about the first years dues. me and my wife to date have spent over 7k and only camped 4 days on ocean canyon properties what a rip off stay away from this place they have over 11600 complants & thats just one site.

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10:57 am EST

Ocean Canyon Properties They sent me large bill for the services, which I haven't order or used

I recently got such bill from the company Ocean Canyon Properties. These ### wanted to get money for the services, which I haven’t received. Also they wanted to get payment for the membership, but I haven’t subscribed for them. The company is dishonest and they want only money from the users. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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Josh Palmdale
, US
Apr 09, 2012 2:59 pm EDT

Ocean Canyon Properties scammed us into buying their property. After realizing that there were lots of misrepresentations in their offer we decided to ask for a refund. They’ve promised to look into our situation but we never received our money back.

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9:36 am EDT

Ocean Canyon Properties I lost money and got horrible vacation package

I went to the presentation of the company Ocean Canyon Properties. After that 5 people started to offer different vacations, which I didn’t need. Also they started to offer discount and other stuff. After a couple of minutes, one guy persuaded me and I ordered vacation from them, but it was mistake. The vacation was horrible and this fake package didn’t provide all entertainment and services. Bad company, so stay away from them.

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Scammed to the max
Fort Worth, Texas, US
May 10, 2021 10:03 am EDT

This company is such a scam. We have been trying to resolve issues with them for years and no response.
Lies and more lies by the salesmen to get you to sign. Once they get their money for the membership that is it. Now we are locked into membership fees forever even though what they told us before signing was all lies and we never use this. Beware!

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AngieN
, US
Oct 26, 2019 5:02 pm EDT

Do not fall for their lies! Wish we would have read the reviews before signing. We have been members for 3 +years and have stayed less than 10 times counting 2 free stays. I have talked with the the sales manager at Ocean Canyon Properties about the misleading and high pressure sales pitch and lies we were told.

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AngieN
, US
Oct 19, 2019 10:05 am EDT

They admitted the fault of the last one but instead of telling you they can help you out, they offer is an upgrade, of course with an additional fee. That previous person conveniently no longer works there.
I have called Member Services and tried to get out of the contract to be told I can't resale until our contract is paid in full.

The RV sites are ok but do the cabins or "hotel" facilities they have are nasty and disgusting. Of course they will show you their nice newly built cabins but they happen to never be available when you would like reseve one.
We stayed at one of their cabins and bedding was not provided for the pull out sofa. We had arrived after hours so we had to make a run late at night to purchase bedding for our kids to sleep on. That night/morning I was also bit by a brown recluse spider which resulted in multiple doctor visits/hospital visit/prescriptions. I now have a forever scar to remind me of this horrible place.

I thought we might try them again and we stayed in their "hotel" facility which was extremely disgusting. The kitchen cooking tools were useless/broken. The couch was disgusting and nobody wanted to sit on it. The shower was nasty and if I could have chosen to not take a shower I would have. There was mildew and hair on the shower curtain along with many other things not cleaned in the entire room.

I have yet to hear back from the member services representative and assume I probably will not. I will be looking a legal advice to resolve this horrible company.

Please take the time to read all the reviews. It seems nice in the beginning until you have been hooked.

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Ocean Canyon Properties contacts

Phone numbers

1866 888 1655 +1 (214) 306-6868 More phone numbers

Website

oceancanyon.com

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