Bennett Property Management
Reviews and Complaints

They also do not reply to the owners! this is an issue that can only be solved when
my lease agreement and rental contract agreement ends. I will never use Bennett as property managers again.

The company response does not address any of the real concerns of the tenant. The foreclosure process was an after thought to the long list of other grievances. This company should not be in business. I am attempting to get their licenses revoked.

^ Thanks for the reply Jody...

Jodi manages a home for me and has been very responsive. I also understand that she has over a 100 other houses to manage as well so I don't expect 911 service unless its an emergency. Most renters that I have fix small things and when they let me know through Jodi, we compensate them. Anybody that has owned a home knows how often small things like toilets normal wear and tear happen. Thank god I did not have a renter like the one above that panics when the lettering comes off the stove!
I would recomend they visit the Bennett website and request a repair like you are supposed to for faster service.

I'm currently living in a home "managed" by Jodi Brace. She does not return calls and makes promises she does not intend to keep. We have called her office, her cell, emailed and even text messaged and gotten no response. This house is in a horrific state with things falling apart on a regular basis and she dodges phone calls to avoid facing it.
We told her on a few occasions via voicemail (she didn't answer the phone, not surprisingly) that one of the toilets was leaking from the bottom where it was no longer sealed properly. She did absolutely nothing until one day the toilet just dumped its contents onto the bathroom floor.
When we were obviously unsure of whether or not we should re-sign the lease she told us she would have a contractor come in and make a list of things to fix and then come back to do the work. He came out, we re-signed the lease and we haven't heard from either of them since. Today was the 3rd time my husband attempted to contact her about the repairs.
We have peeling linoleum due to water damage, a crumbling cinder block wall, broken outlets, an oven that doesn't have legible temperatures in the control knob, a shower that leaks, and a toilet that doesn't flush 90% of the time. I'm paying $14, 000 a year to live in a perfectly nice house that Bennett ran into the ground.

I work in an environment where I am counted on everyday. I occasionally get asked why I couldn't get on the phone. I am always sweet and kindly tell them it was a personal matter but that I'm here to help them now. Plus, i'm usually the one calling back, not the other way around.

This is actually how I did my apartment hunting, I'd send an e-mail, then follow up with a call three days later, if no call back I decided not to rent from that place. I mean, who can't mash out a " we got your message, lets chat" e-mail in this day in age? People are not so hard up on housing that they have to settle when renting, I sure as heck didn't.

If they can't call, send and e-mail or be polite on the phone to a potential leaser, I don't want to know how they treat one that have basically handcuffed because of a lease.

My family rented a house from one of the employees of Bennett, who is mentioned in the tree falling complaint. They teach them well there, because he is worse with his own property and renters. Not only was there lie after lie to get money, we did so much renovation on the property that we should of gotten a free year. Instead, no deposit back, forged papers and everything my family owned, stolen. Family heirlooms that can NEVER be replaced, gone, some things over 100 years old. He is a POS, and I am trying to make people aware as that place is vacant again.Dont rent from him, you'll regret it for the rest of your life. We know most of the others that have rented that place, now, and all said the same thing, he's a crook, and lier, watch your back. Guess we didn't watch close enough.

If you read this PLEASE submit a review on BBB's website. Also please submit an ETHICS VIOLATION to the National Association of Rental Property Managers. If you currently rent from BPM please seek legal help. They are often in violation of the ARIZONA RESIDENTIAL LANDLORD AND TENANT ACT Title 33 Chapter 10 and Title 9 Chapter 12. We need to get their licence revoked and put them out of business.

Boy I wish had had read all these complaints 3 years ago when I rented a property from Bennett Property Management. It absolutely amazing me that they continue to get properties to lease out. I too am having an issue getting my full security deposit back or even a response from them. They don't ever respond to repair complaints and if they do it is at least a week later. We did a lot of repair work ourselves even had the property manager comment that the property was in better condition when I turned it back over to him then when I took possession but still deducted over $250 from my security deposit for items that were normal wear and tear items. DO NOT I REPEAT DO NOT RENT FROM THEM and if you already are takes pictures and document EVERYTHING!

IF YOU ARE A PROSPETIVE RENTER USING BENNETT PROPERTY MANAGEMENT, , , , BE WARNED AND RUN!
I should have turned and run away as fast as I could from the very first meeting. The leasing consultant (Laurie Frame) was obviously very annoyed from the moment she toured the property with me, , , it was obviously not convenient for her as she began to tell me all about her challenges of the day with her personal life and children of which was really none of my business or concern. In fact I was so put off by the attitude from her and Bennett Property I actually moved all of my personal possessions back into my previous residence while attempting to opt out of the lease that had only been signed less than a week prior. Bennett Property Management would have no part of the negotiation with regards to my hesitancy to move into that property. I did eventually take possession of the condo due to the inflexible attitude of Laurie Frame insisting there was nothing she was willing to do. From that moment on my existence in the condo community was a complete hell. Within two months of moving in the air conditioning system completely shut down and it took Bennett Property Management no less than one week to repair the system which happened to be in the month of July in Phoenix Arizona with temperatures above 110. The communication between me and Bennett was constantly strained and argumentative to the point I completely stopped all communication with them and went straight to the actual owner of the property. I lived in that unit for two years and created a lush and beautiful environment that all the community neighbors constantly complemented me on. I was informed one month in advance that the property was under a short sale contract and that I would be required to either purchase the property or move out, I opted to move out. My move out date was May 31, 2012. I actually move out over the Memorial day weekend May 2012 and was completely out May 28 @ 2:30 PM with the unit in better condition than when I moved in, even with the unit being sold on the Short Sale market. My request for information on the process of obtaining my security deposit was answered indicating there should be absolutely no issue what so ever due to the short sale and typically returned within 14 days unless there is substantial damage to the property. The property was left in better condition than when I took possession. I move out May 28 and to date June 22, 2012 I yet have to receive my security deposit. As of today June 22, 2012 I have left Melissa several messages only to eventually find out she is out on vacation so of course I was transferred to Sarah and left 3 messages of which not one was returned. You will never speak to a real person only a voice messaging service. My entire experience of living under the so called management of Bennett Property Management has been one of the worst renting experiences I have ever endured. How can a property be managed from a satellite office without ever stepping foot on the property or meeting the client that lives in the unit.?If you are searching for a place to live and Bennett Property Management is the leasing company, , my advice to you would be to turn and run as fast as you can and look for another unit to rent because you will only suffer for your entire lease period and be left standing in a big pile of crap!
Extremely unhappy and dissatisfied with Bennett Property Management
I am a Phoenix Resident-Born and Raised and will make sure every one I know is aware of the bad business BPM conducts!

The WORST people I have ever dealt with! Benett Property and the shady property manager Mike Noggle are truly horrible. DO NOT RENT or USE Them for your rentals. They are slow at repairs and most of the time they never bother to even respond. When you ask them for help they act like it's your fault. When we had problems they never fixed them. They say to put things wrong with the house/ property on a checklist which we did and they still say its not enough when they charged us on oursecurity deposit.
We were charged 200 dollars for damage to a 40 year old screen door that Mike Noggle said, " had been damaged by a dog." We never had dogs! The previous renter did have dogs and we wrote the damage on the checklist for Mike but he said we should have been more thorough. Ha what a joke. This guy is a liar. Do not do business with these people.

This company is by far the biggest rental nightmare I have ever experienced! Actually the Property Management Company I am with now even said the tenants that come to them from Bennett all have nightmare stories. I actually had no complaints until half way through my lease. I called to update my contact information and apparently they never entered it into the system. When October came my rent was $50 higher. I called to inquire about this and they fixed it right away. The same thing happened in November. This time I went round in circles until I finally found out that it was an HOA fine from violations. I paid it and fixed the problem. Only to report in December my rent was up $340! OMG! This was a nightmare. Not only did my property manager, Melissa, not know what the violations were for, she then told me I would have to pay the fine on top of rent in order to avoid late fees. I called for a week straight until I finally got the receptionist (rude) to keep me on hold until someone answered! I was told phone calls were made. Well, I only have a company phone so I had my HR pull my phone records and i emailed them. From October to December there were no incoming phone calls from Bennett! I wrote emails and told them I would pay the rent but not the HOA fine until I saw papers showing what the violations were for. She said this was fine however, I would still incur late fees for not paying the HOA fine which would add another $400+ dollars! I paid the fine. A week later I got the HOA violation letters. They dated back to September! I ended my lease and handed the keys in January 31st! Last week I received a letter in the mail from Bennett stating that I need to remove the weeds from the Property! The letter was dated March 14th! I also filed a complaint with the BBB!

More to come, but these complaints are on the money.

Bennett Property Management is by far, the worst property Management company I have ever dealt with. Our Property Manager Travis Riech and Rosey Riech are lazy simple minded paople, who can never answer nor respond to a phone call or email, in fact they will turn their phones off if you continue to call about issues. Had an issue with an appliance, and was worried about a possible fire because of the sparks around the burner, posted three repair requests, called the main office, and never once did they respond, needless to say, the connector melted and started a small fire, had to replace the damaged parts myself, again because they would not respond to any requests. We will never rent or lease from this "NON" manament company again, and have filed a compliant with the BBB, but as I see on the BBB Bennett already has a very poor score and standing.

Bennett Property Management are basically slumlords. They are simply in the business of collecting rent checks and nothing else. If you need repairs, don't hold your breath. If they make repairs, well hopefully the problem is actually fixed. They do not clean their properties before renting them out--probably because they are hoping the previous tenant leaves the place spotless. Our apt was dirty inside and out when we moved in and we had to clean prior to moving in. The family across from us rented their unit from Bennett also and moved abruptly recently. I have not seen one person come by to clean, and yet it has been listed again for rent. They tried to lie and say we made late payments for two months in a row and would need to pay late fees and that they would no longer accept our checks. When we challenged the truthfulness and legality of this, they quickly retracted. The final straw was having our unit infested with active termites. We could see the termites and then they started building mud tubes and tunnels down the wall and ceiling! We contacted our property manager at Bennett back in late Sept/early Oct and it took weeks to hear from him. On Oct. 24th, we got a response from him that they would contact us in a couple days as they were waiting on the owner. To this date--January 2012 we STILL have not heard back from Bennett! Since our lease is up at the end of January, we believe that they are waiting our lease out so that they don't have to do anything. Of course, we have moved. I could go on and on--try getting anyone from Bennett by phone. They return calls weeks to months later. Rent from this company at your own risk! They are dishonest crooks and any renters will live to regret it!

We just recently moved out of an apartment that we had rented from Bennett and they are the worst people to rent from! When we moved out the apartment looked better than it did when we moved in, we had done the walk through with the property manager Lance and gave him our new address about two weeks later we got a certified letter from Bennett letting us know they were keeping our deposit but telling us we owed an addeitional 400.00 on top of it! We disputed this and sent the dispute back to them via certified letter and again a couple weeks later recieved another certified letter from them saying basically sorry you don't believe you owe us but we we feel you do so everything stands! These people are the WORST we have rented from! If you don't want to get jerked around and lied to then DO NOT RENT FROM BENNETT!

Bennet property management rents thousands of homes for at least 30 years. The complaints you will find numbers in a dozen or so. You do the math and you won't find that kind customer satisfaction too many other places.

As an owner with 3 units that Bennett manages what a joke. The property rental agent Sandy never return my calls. The managers never reply to phone calls or email's. I have renters that are late and on the verge of eviction. I have asked for walkthroughs but that never happens. I signed a contracts with Bennett with two year leases with them and my renters. I cannot get out of the contracts until the lease expires. I have no idea as to what the renters are doing to my properties. Two of the units were rented to two couple (2 people), the other to a family. I have found out from the neighbors that there are more people living in the homes which are rented to only two people.. Bennett will not go out and confirm this. Their team of contractors that you pay, do not do everything that you pay for prior to your properties being rented and they also use unskilled labor. When my contracts with Bennett finally expire I will NEVER use Bennett again nor will I recommend them. This is the worst property management company that I have ever worked with. I also have other properties in other states with property managers and they are wonderful. Bennett on the other hand get an "F" for lack of contact with the owners and lack of managements for my 3 properties. Bennett is a dirty word in my dictionary!
My rentals were built in 2006 and 2007 and were like new... now I have do idea.

A tenent is not required to to clean a home before they move in. On top of that the maintinance and service is horrific.

You will find almost all of the complaints are renters who fail to clean their homes properly upon the end of the lease vs any from the renters who actually employ Jodi and the people from bennet property management. Thats what property managers do, protect the owner from careless renters. She is my PM and has done an outstanding job in the last 2 years.