Public Storage review: auction unit without proper response

Hello I am writing this in regards of a unit that I have account number [protected] my name is Doris Littlejohn I had a storage unit since August 13, 2019 I have felled behind payment for September and payment for October I contacted Public Storage and inform them I will be making a payment I was told no problem we will make a note in your account. On October 23 I contacted Public Storage to informed them that I was receiving help from Human Resources and they will be paying what I owed and November rent as well. When I called someone name Carmen told me to call someone name Andy I then called Andy and told him the situation he told me in a very nasty way if I don't have payment of 535 by 1 p.m. October 24 your unit will be sold. On October 24 I called Andy to let him know that Human Resources was working on the case and payment will be submitted by check Andy told me oh guess what I am going into your unit and it's being Auction today.I explain to Andy what are you talking about I never received any certified letter stating date of Auction or anything where this is unfair I read my agreement and I see on none of the papers that they are allowed without proper notice to sell a unit. I hope someone can please help me with this situation
Sincerely,
Doris Littlejohn