Protea Hotel — Prokard
On the end of june the consultant of Prokard phone me and say to that my new Prokard is been printed and she want my address where she must send it to. Then she was looking for my credit card num so i say to her that am not intrested to renew my card because i don't use it a lot. She turns around and say to me that it is been finish printed by head office so i must take it. I ask her the question that who was giving them permission to print a card on my name. I ask her to give head office num but she refuse to give it. All what she was hammering on is that i must take the card. So i was getting a little upset because she try to force me now to take the card if i don't want it and i put the phone down. I recivied my credit card statement and they was taking a amount of R1250.00 from my card on the 4 July 2011. I phone them them send emails till someone with the name of Lenette from the George branch phone me back. No she turns around and say to me that if i get the card i must send it back and then they will replace my money. But till today didn't recieved the card. I don't even know if they send it because if they can take somebodys money from her credit card without her permission they can say they send the card but never did. And i must just loose that money. I don't know what to do anymore hope you can help.