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ProFlowers Customer Care Service

FTD Companies Inc.

4840 Eastgate Mall
San Diego
United States - 92121

Customer Support Phone Numbers

+1 858 638 4725 0 0

ProFlowers Complaints & Reviews

Proflowers / Incorrect Payment Type used.

jallison1 on Feb 17, 2017
I ordered flowers for my love on Feb. 13 fully intending to use my paypal credit account to pay for services. The transaction took the money out of my bank account which was low on funds. I am now overdrawn at my bank. I need your billing department to let me know how to resubmit my...

Proflowers / Gave proflowers a second chance...

Kasperkass on Feb 10, 2017
I ordered flowers for my grandma at Christmas time and the flowers looked nothing like the beautiful picture. So, they gave me a $25 voucher. Awesome, right? Except you can't use the voucher in conjunction with any of the great deals they have going on! Ug! Okay, so, I used it to order my...

Proflowers / ProFlowers does not pay attention to special requests

L. Lindsey on Dec 25, 2016
I ordered 3 different flowers to be delivered at 3 different times in 2 different states. (ProFlowers Order: 110022272187) The first order was delivered fine, without any problems. Order number 2 was to be delivered before noon (for which I paid extra). It was not delivered until after 2:00pm. To...

Proflowers / Terrible service

PioNatt338 on Jul 19, 2016
I was helping my sister with her wedding and I was responsible for all the flowers. So I went online and found ProFlowers. I contacted the company and after discussing all the details with customer support I decided to order from here. I placed a big order and required a delivery on a...

Proflowers / Late delivery

Ted on Feb 22, 2016
Ordered some flowers from ProFlowers online store. I asked them to deliver the flowers on Saturday. Flowers cost was about $30, but there were some additional charges, so in total I paid over $50. I contacted customer service and was told that the extra cost was associated with shipping...

ProFlowers.com / Floral delivery

Reviewer32286 on Feb 14, 2016
I ordered flowers for my wife for delivery on Valentines Day to be delivered to the hospital where she works when I never received an email about shipment or delivery I called and they said they might be there Monday I'm sorry Monday is not Valentines and I was guaranteed a Valentine...

ProFlowers.com / Flowers

Reviewer78714 on Feb 13, 2016
I called to order flower for my wife I was on the phone nearly an hour with the lady she didn't understand what I was saying half the time I was trying to be as nice and as patient a possible, she got my whole order wrong how do you go from Long Stem ROSES to Lily's & Irises??? I stated to...

ProFlowers.com / Ugliest flowers I have ever seen!

Jimmy on Feb 12, 2016
I ordered some flowers from ProFlowers website for my wife. I paid a large amount of money for the delivery. When I received the flowers I was shocked and disgusted! The flowers arrived in a horrible dirty box and they were half dead! Ugliest flowers I have ever seen! My wife pretended she...

ProFlowers.com / Worst company every!

Sam Olsen on Feb 11, 2016
Do not buy anything from ProFlowers. I ordered 12 roses, some strawberries and cherries from them. They charged me $20 for the shipping plus $15 for so called morning delivery! They also split my order in half and the result was, my girlfriend received the berries without the flowers!...

ProFlowers.com / Horrible

Mike on Feb 9, 2016
I bought flowers from ProFlowers website few days ago and confirmed my order of $35. When I received a payment confirmation email it showed $70! To make matters worse the flowers never arrived! I sent them a message, but received no reply. So, yesterday I decided to call and they put me on...

ProFlowers.com / Flowers delivered were dead

Terry J on Jan 26, 2016
I purchased flowers from ProFlowers for my wife's birthday. That was a surprise, so I wanted them to deliver those to her office. When I received a message stating that flowers had been delivered, I called my wife. She said that she just received the box. When she opened the box flower...

Proflowers / Debit card misuse

Jayalakshmi K on May 31, 2015
Hi, I do not know if I will get my money back or not. I am from India and I ordered for a Birthday Cake from ProFlowers on May 2nd and paid online through my card. I got an email 21st stating that the transaction was rejected and I need to call them. I called Proflowers and spoke someone by...

Proflowers / They keep charging me every month for flowers i didn't order

lorraine bariteau on May 26, 2015
I ordered flowers a long time ago and they keep charging me every month for the same thing and i don't know how to cancel them. I am almost 80 years old and i don't know what to do. Please help me if you can Thank you very much

ProFlowers.com / Horrible Service

Val3266 on May 24, 2015
I sent my two daughters a Mother's Day boquet on Saturday, May 9th. The website said they "guaranteed" delivery on Mother's day but I decided to play it safe and send them on Saturday. One was to go to Texas and the other to Georgia. Well, Sunday came and I heard nothing from...

Proflowers / No Delivery

ThessiaN7 on May 14, 2015
My husband and I placed an order to be delivered on Saturday, May 9th, for his mom on Mother's Day. The night before, we received an email saying that "our team immediately recognized there was a quality issue with your order and took proactive measures to ensure that your gift i...

Proflowers / Disappointment after Disappointment

Tracy TT B on May 11, 2015
I ordered long stemmed red roses for my mother to be delivered Saturday 5/9 for Mother's Day. On the day they were supposed to delivery them, the head of Proflowers' customer care sent me an email at 15:56 informing that since they ran out of the long stemmed red roses, they...

Proflowers / Errrors upon errors Rions V-Day

ajvas1 on Feb 14, 2015
Order was first promised day BEFORE V-Day at wife's work...30m b4 it was to arrive, they said it could not be filled. So I change it to Saturday, Valentines day and change the address to my Billing Address some 30m North of where she worked. Its 3PM on V-Day; I called and they FUBARED...

Pro Flowers Flowers / charges

frank scisinger on Feb 12, 2015
ordered dozen roses when I got to order page the order went thru without me hitting order I emailed to cancel order and finally called them I was told they couldn't cancel order they can take orders but cant cancel them this all happened in the last 2 hours the delivery charge is more than the flowers their phone 18005802913


Johnny Ike on Feb 10, 2015
I ordered flowers online expecting to pay $49.99 for it to be delivered.Placed my order with a credit card and still thought the worst case scenario would be that I pay maybe an additional $10 for delivery. When I got the final bill, it was --- Amount Charged: $77.48. I was stunned. I...

Proflowers / Quote one price, bill another

jared4036 on Feb 8, 2015
I placed an order for some flowers based on a special that came in an email. I spent an hour on the phone placing my order because they couldn't find the special they sent me. Finally got the order placed and was told what the order would cost. It sounded fine. Five minutes later I...

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