Dear pdwilliamson,
I want to apologize for the difficulties you experienced with your tractor repair. I am very sorry you received two different price quotes and that you were unable to receive customer service when you called us about the discrepancy. My name is Laura with the Sears Cares team and we are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. As you have posted your contact information in this post, I will forward your issue to our Sears Cares team and a Case Manager will be contacting you to speak with you about your experience. If you wish to contact us please email us at smsupport@searshc.com. In your email, please provide the screen name (pdwilliamson) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
Dear donotbother,
I want to apologize for the poor service you have received while trying to have your freezer repaired. From your post I can see that this has been a source of great frustration for you and we would like to assist. Sears prides itself on making sure our valued customers are satisfied with our services and it appears we have not met that goal here.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. Please contact my office via email at smsupport@searshc.com so that we may address your freezer repair in a timely manner. In the email, please provide a contact phone number and the phone number the freezer was serviced under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (donotbother) you used to post on this site, for reference to your issue. We do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To hwhaw30,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for what happened with your refrigerator. What you’ve posted here is not acceptable by any Sears standards and we would like to investigate this as well as resolve the issues. I am truly sorry that we have put you in such a frustrating situation and we would like the opportunity to make things right. We value you as a Sears customer and appreciate your business. My name is Misty with Sears Cares and we would like to help.
At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (hwhaw30) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
To Eva Reyes,
I want to apologize for the poor customer service you have received after purchasing a new tractor from Sears. Sears prides itself on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. This concerns us greatly and we do wish to discuss these experiences with you so that we may check into what happened and see if we can make this right for you somehow.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the tractor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Eva Reyes) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To BLKWIDOW,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that you encountered with our Portrait Studio. From your post I can see that this has been a source of great frustration for you. Our business partners in the Portrait Studios are independently owned and staff their own employees. This is not an excuse for the poor service you received, just an explanation. Sears would still like to reach out to you and do what we can to assist you in this matter.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the tractor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (BLKWIDOW) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To neveragain!,
I want to apologize for the frustration you have experienced in ordering items on Sears.com. Sears.com does allow other vendors to sell their products on our website and we do make sure that the company name is listed on the main page for those items. Our market place vendors do have their own procedures for returning their products that may differ from Sears’ return policy. This is not an excuse for the service you have received, just an explanation. Sears does want to make sure that all our valued customers who purchase online are satisfied with their purchase and their customer service experience and we do have resources to assist you.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the tractor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (neveragain!) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To Anwer2011,
My name is Laura with the Sears Cares Escalations team; I saw your post here and wanted to apologize for all the trouble you have had with your mattress. Warranties on mattresses are set by the manufacturer and not by Sears. We would still like to reach out to you and do what we can to assist you in this matter. In your post you did state that you have contacted us via email and I want to make sure you are contacted by one of our Senior Case Managers. If you need further assistance please contact my office via email at smsupport@searshc.com. In the email, please provide your contact phone number and the phone number the mattress was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Anwer2011) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
Dear T bezzzy,
I want to apologize for the poor service you have received while trying to have your refrigerator repaired. From your post I can see that this has been a source of great frustration for you and we would very much like to assist. Sears prides itself on making sure our valued customers are satisfied with our services and it appears we have not met that goal here.
At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (T bezzzy) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
I’m so very sorry that you’ve had these problems with your dryer. You should not have encountered such long delays in getting service out to you. Delays in service can certainly be frustrating and we would like to assist in resolving your concerns.
My name is Misty with the Sears Cares Escalations team and we are a single point of contact for escalated customer concerns. At your convenience, please contact my office via email at smsupport@searshc.com so that we can make sure all your appliances are working as soon as possible. In the email, please provide a contact phone number and the phone number the items were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
To Patti,
My name is James and I am part of the Social Media Support Escalations team at Sears and I'm so sorry that we've made you wait so long for a repair on your refrigerator. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (patti Worthington) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
bama0521,
I'm very sorry to hear that your purchase and delivery has not gone as you expected. Putting myself in your shoes I would not blame you for being upset. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have with Sears resolved. At your convenience please contact our office via email at smsupport@searshc.com. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (bama0521) in the email so we can reference to your case. Again, I'm sorry for any trouble we have caused but we do appreciate any opportunity to help.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
Tom2000,
I apologize this has happened and I'm glad nobody was hurt. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have resolved. At your convenience please contact our office via email at smsupport@searshc.com. Please provide us a contact number and the phone number the stove top was purchased under and we will call you at your convenience. In addition, include your screen name ( Tom2000) in the email so we can reference to your case. Again, I'm sorry this has happened but we do appreciate any opportunity to help.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
To altoona,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your online purchase. I can certainly see how frustrating it has been trying to clear up this price discrepancy. My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns; we would very much like to speak with you regarding what happened. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the purchase was made under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (altoona) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To Lil Bee,
I agree that the service you received from our sales associate was unprofessional and on behalf of Sears I sincerely apologize. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the earrings were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Lil Bee) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Mary,
It is obvious that the repair for your lawn mower has gotten way out of hand and we want to help you! My name is James and I’m part of the Sears Cares Escalations team. My team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue or at the very least monitoring the progress of the current resolution. At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the lawn mower repair was set up with (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Mary Jo Hildebrandt) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To slewis0546,
I want to apologize for the delayed response to the situation with your Sears Optical experience as I just came across your post. I am very sorry to hear about the difficulties you’ve had in getting assistance with this issue and we would like to assist. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the photos were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (slewis0546) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To journeyman,
I do understand the frustration of buying a product and it failing so soon. The fact that you posted here makes me think that we could have at least offered you better customer service and for that I apologize. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the hammer drill was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (journeyman) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Kellywy,
I read your post on here and wanted to reach out and offer some assistance. I'm sorry that your Kenmore Elite Trio is having this issue. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Kellywy) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To SandiV,
I'm sorry you are having issues with one of our Sears Optical stores. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the purchase was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name ( SandiV) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To ljwm,
I'm sorry you've had so many issues with Kenmore Appliances! I did want to reach out and offer help concerning the refrigerator that isn't working properly. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (ljwm) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To customer57,
I'm happy that this was eventually resolved for you but I apologize that it happened in the first place. I wanted to reach to show that the issue has not gone unnoticed and to offer additional assistance if needed. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the push mower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (customer57) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Dear Connie Foley,
We came across your posting and wanted to reach out and offer assistance. We are sorry to hear about the service you have received from our team and we apologize for frustration this has caused you. We would appreciate the opportunity to assist you resolve this matter. My name is James and I work for the A&E Solutions team and we want you to know we are here for assistance. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the appliance is listed under and we will contact you directly. In addition please include your screen name (Connie Foley) in your email so we can reference to your posting.
Thank you,
James H.
A&E Cares
To Mr. Ronald Hawkinson,
I found your post here and I am so sorry that you’ve had this experience with your grill. Unfortunately, once our customer’s take possession of their purchases anything that happens to the product in transit is the responsibility of our customer. That being said, we would very much like to speak with you regarding this situation to see if there is anything we might do to assist. My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. As you’ve posted your information publicly I will be forwarding it to our Sears Cares team and the next available Senior Case Manager will be contacting you. If you should need to get in touch with us please email my office at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the grill was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Ronald Hawkinson) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To JPSMITH,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your washer. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. We would very much like to speak with you regarding your washer and make sure everything that can be done is being done on your behalf.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (JPSMITH) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To Our Valued Sears Customer,
I found this post and I wanted to reach out and apologize for this situation with your television. Our return policy at Sears does allow 30 days for the return of electronic items and if there is a problem thereafter, we honor the manufacturers’ warranty on all the products we sell. This means that if your TV is covered by a manufacturer’s warranty then under the terms of that warranty we will repair the unit. This is not an excuse for the service you received, merely an explanation and we would like to assist in resolving this matter.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the TV was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (NEVER SHOPPING @ SEARS AGAIN) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
