To mcheek27103,
My name is Laura with the Sears Cares Escalations team; I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred in getting you properly credited for your purchase. We would very much like to help and make sure that you receive any money you are due.
The Sears Cares team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (mcheek27103) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To niobee2004,
I’m very sorry to read about the ongoing situation with your parents’ refrigerator. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. We would very much like to speak with your parents regarding their refrigerator and make sure everything that can be done is being done on their behalf.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (niobee2004) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To shehartwell,
I found this post and I wanted to reach out and apologize for all the difficulties you have experienced with your washer repair. From your writing I can see that this has been a source of great frustration for you and we would like to assist.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so we can discuss the ongoing problems. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (shehartwell) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To Ac Kenny,
My name is Laura with the Sears Cares Escalations team and I am very concerned with what I read in your post. I’m so sorry it took as long as it did to get your refrigerator replaced. We pride ourselves on customer service here at Sears and it certainly sounds as if we did not meet that goal with your situation. I als apologize for the delay in finding your comments and I wanted to ask you to contact us, even if this has been resolved, to The Sears Cares team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact my office via email at smsupport@searshc.com so we can discuss your experience. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Ac Kenny) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To unhappyark,
I want to apologize for the delayed response to the situation with your Nordic Track treadmill as I just came across your post. I so sorry for all the trouble you are experiencing with the ongoing repair problems. From your writing I can see that this has been a source of great frustration for you and your family and we would like to assist.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so we can discuss your experience. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (unhappyark) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To Brenda,
I'm sorry that your Sears Home Services Carpet Cleaning turned into this. You should have received a better response and customer service after finding you were incorrectly. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the service was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Brenda Melvin) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To f. toney,
I apologize that this service appointment did not fix the issue that your refrigerator is having and for the frustration this has caused you and your family. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name ( f. toney) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To JenniferHo,
My name is James and I am part of the Social Media Support Escalations team at Sears and I am very concerned about what I have read here. I realize that the issue with your car has been resolved however, we would appreciate the opportunity to address your concerns and restore your faith in our company. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the auto service was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (JenniferHo) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Cary,
My name is James and I am part of the Social Media Support Escalations team at Sears and I am sorry that your grill is not working properly. I understand that you are unhappy with having to pay for service. We would like to help. At your convenience, please contact our office at smsupport@searshc.com and provide a contact phone number and the phone number the grill was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Cary) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To David Doyer,
I'm sorry that your refrigerator is still not repaired after multiple repair appointments. I also want to apologize for the lack of customer service you've received. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com and provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (David Doyer) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To jean johnson,
My name is James and I am part of the Social Media Support Escalations team at Sears and I want to apologize for the lack of customer service you received yesterday and for the fact that your mower failed so soon. I understand that you drove far to shop with us and we certainly would appreciate the opportunity to make this right. At your convenience, please contact our office at smsupport@searshc.com and provide a contact phone number and the phone number the mower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (jean johnson) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To J Nungester,
I'm sorry you've had to take your power washer back multiple times for repair. I completely understand your frustration as it's costing you money driving back and forth to Sears. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com and provide a contact phone number and the phone number the power washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (J Nungester) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H
Social Media Moderator
Sears Social Media Support
To Dallasmt,
I understand your frustration with your Kenmore appliances and apologize that they both failed. We want you to know that we value you as a Sears customer. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com and provide a contact phone number and the phone number the Refrigerator and/or Dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Dallasmt) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H
Social Media Moderator
Sears Social Media Support
To MizzyYLizzy,
I'm so sorry about the inconvenience caused when our cleaners showed up unprepared to complete the scheduled work in your home, especially after you had worked so hard to have everything moved for them. I completely understand your frustration with Sears. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com and provide a contact phone number and the phone number the service was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (MizzyYLizzy) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H
Social Media Moderator
Sears Social Media Support
Horrific Customer Service With Sears,
I'm very sorry to hear that we have missed your expectations with regards to our customer service. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have with Sears resolved. Also, we would obviously like to provide the appropriate feedback to upper management about your experience. At your convenience please contact our office via email at smsupport@searshc.com. In the email, please provide a contact phone number and we’ll call you directly. Also, in your email, please provide your screen name (Horrific Customer Service With Sears) so we can reference your case. Again, I apologize for any trouble we have caused but we do appreciate any opportunity to help.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
To JWDL,
My name is James and I am part of the Social Media Support Escalations team at Sears and I am very sorry that you have not yet recieved an acceptable solution to this issue. Unfortunately I could not find your information with Sears Cares to reference to this issue. We do value your business and would like to help. At your convenience, please contact our office at smsupport@searshc.com and provide a contact phone number and the phone number the stove was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (JWDL) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Mom4tim,
I'm sorry that you were unhappy with the selection of dresses in one of our stores. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to discuss your concerns and help in anyway possible. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and we will call you directly. Also, in your email please provide the screen name (Mom4tim) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To mothermoon,
My name is James and I am part of the Social Media Support Escalations team at Sears and I'm sorry that you are still dealing with this issue! I have updated your file with your latest post and we would be more than happy to look into this issue and try to assist. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the mattress was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (mothermoon) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To davidvc04,
I'm sorry you are having this issue with your stove or cooktop. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the appliance was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (davidvc04 ) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To davidvc04,
My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. I have reached out to you under a previous posting so if you've already replied please disregard this message. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (davidvc04) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Kay10,
I'm so sorry you continue to have issues with Sears regarding the replacement of your refrigerator. My name is James and I am part of the Social Media Support Escalations team at Sears and we want you to know that we're here to help! At your convenience, please contact our office at smsupport@searshc.com providing your screen name (Kay10) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Tennessean1,
My name is James and I am part of the Sears Cares Escalations team. I’m sorry to hear about these issues you’ve had with the local Automotive service center. You are a valued customer and we want to keep it that way. At your convenience, please contact my office via email at smsupport@searshc.com so we can address the issue once we have more information from you. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (Tennessean1) you used to post on this site, for reference to this issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Bravo Al-Hamadani,
My name is James and I am part of the Social Media Support Escalations team at Sears. I am so sorry that you found a dent on your hood after having your car serviced in one of our Automotive Centers. You are a valued customer and we want to keep it that way. At your convenience, please contact my office via email at smsupport@searshc.com so we can address the issue once we have more information from you. In the email, please provide a contact phone number and we will call you directly Also, in your email please provide the screen name (Bravo Al-Hamadani) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Dear gginco:
We found this post and I wanted to reach out and express our concern and our deepest apologies for this situation. When we set up a service call, we anticipate that we can get the service tech to your home and the part to your home within a relatively short time frame. The issue with your current service taking your dryer out of commission for 7 weeks is absolutely unacceptable. Also, having replaced so many parts in this unit and not replacing the unit has to be looked at more closely. Again, we are terribly sorry that you have encountered this unbearable situation. We would like to talk with you to see how we can make this right for you. My name is Susan and I’m part of the Sears Cares Escalations team. We step in and resolve a situation from start to finish with one Case Manager. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (gginco) you used to post on this site, for reference to your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
what a hassle,
I'm very sorry to hear that your installation did not go as you expected. Putting myself in your shoes, I wouldn’t blame you for being upset. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have with Sears resolved. At your convenience please contact our office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the garage door opener was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide your screen name (what a hassle) so we can reference your case. Again, I apologize for any trouble we have caused but we do appreciate any opportunity to help.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
