Dear Gabrielito99,
My name is Misty with Sears Cares and I am very concerned about what I have read here. We would like to help. I am truly sorry that your online services did not go as expected. We would like to see how we can help with this unfortunate situation and get your issue resolved. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the item was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (gabrielito99) listed on your site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear MATTRESS99,
I saw your comment here and I wanted to reach out and apologize. My name is Misty with Sears Cares and I wanted to ask you to contact my team, even if this has been resolved, to allow us to check into what happened and see if we can make this right for you somehow. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the mattress was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (MATTRESS99) listed on your site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear MD Tech,
I saw your comment here and I wanted to reach out and apologize for any inconvenience that we may have caused you. If there is a specific situation that has got you upset we would really like the opportunity to assist you.
My name is Misty with Sears Cares and we would like to get you in touch with a personal case manager to resolve any concerns that you have. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the item (s) were originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (MD Tech) listed on your site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear achoo,
First allow me to apologize for the delay in responding to your post. What you’ve posted here is not acceptable by any Sears standards and we would like to investigate this as well as resolve the issues. I am sorry that we have put you in such a frustrating situation and we would like the opportunity to make things right.
My name is Misty with Sears Cares and we would like to help. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the tractor was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (achoo) listed on your site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for what happened with your TV. I do apologize for the delay in finding your comment also and I wanted to ask you to contact my team to allow us to check into what happened and see if we can make this right for you somehow. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.
My name is Misty with Sears Cares and we would like to help. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the TV was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (wheretoturn) listed on your site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear spike78,
My name is Misty with Sears Cares. I saw this comment and I wanted to reach out to you to see if we could be of assistance. My team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue. We would really like to investigate to make sure that everything that can be done is being done on your behalf. I do apologize for the delay in finding your comment also and I wanted to ask you to contact my team.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the cook top was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (spike78) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear Jen Green,
My name is Misty with Sears Cares and I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we’ll call you directly. Also, in your email, please provide the screen name (Jen Green) listed on your site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Miss GrandmaG,
First allow me to apologize for the delay in responding to your post. I am truly sorry about the experience that you have had with our repair service. We would really like the opportunity to reach out and look into any concerns that you have. If the issue has not been resolved we would like the chance to make things right by you. We value all of our Sears Customers and strive to provide excellent service.
My name is Misty with Sears cares and we would like to get you in touch with a personal case manager to further look into this issue. At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (grandmaG) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear Victor C. Duncan,
I want to apologize for the delayed response to the situation with your television as I just came across your post. I am very sorry you have had such problems in getting your television repaired. The Sears Cares team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. As you have posted your contact information in the post I have forwarded your issue to our Sears Cares team and a Case Manager will be contacting you within 48 business hours. If you wish to contact us please do email us at smsupport@searshc.com. In your email, please provide the screen name (Victor C. Duncan) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
Dear bonnief,
I came across your post and I want to apologize for the disappointment you have experienced with Sears Online and the trouble you had in trying to order your patio set. My name is Laura with the Sears Cares team and we would like to help you to get in touch with our correct business partners in Canada. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and a representative from Sears Canada will contact you within 72 hours. Also, in your email, please provide the screen name (bonnief) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To ValuedCustomerToo,
My name is James H. and I am part of the Social Media Support Escalations team at Sears and I am very sorry to hear about the issues you are having with a refrigerator that you purchased from Sears. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (ValuedCustomerToo) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Bradley P,
My name is James and I am part of the Social Media Support Escalations team at Sears and I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Bradley P ) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Suppor
To emilybean,
My name is James and I am part of the Social Media Support Escalations team at Sears and I am very concerned about what I have read here. The missed appointments and the lack of customer service you recieved, when calling to get help or complain, is unacceptable! We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. Please send us an email providing a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (emilybean) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Dear 0255nan,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for what happened with the service on your appliance. I do apologize for the delay in finding your comment also and I wanted to ask you to contact my team, even if this has been resolved, to allow us to check into what happened and see if we can make this right for you somehow, but especially if it has not been resolved so we can ensure this happens.
My name is Misty with Sears Cares and we’d like to step in and resolve this issue for you. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the stove was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (0255nan) listed on your site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear Langga,
My name is Misty with Sears Cares and I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Langga) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear currin20fan,
I am truly sorry to hear that the bottom freezer door is building up ice. We would like to look into this on your behalf to see how we can help. My name is Misty with Sears Cares and we would like the opportunity to assist you with any concerns that have not been resolved. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the item was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (currin20fan) listed on your site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear Sears Valued Customer,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for what happened with the service on your appliance. I’m so very sorry that you’ve had these problems with your dishwasher. What you’ve posted here is not acceptable by any Sears standards and we would like to investigate this as well as resolve the issues. We value you as a Sears customer and appreciate your business.
My name is Misty with Sears cares and I would like to get you in touch with a personal case manager that can assist you in resolving this issue that has accord. At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (diswashercustomer) we used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear Jaime Alford,
I saw your comment here and I wanted to reach out and apologize for any inconvenience that we may have caused you. I can see that proper research was not done in ordering the correct part to make sure that we resolve the issue correctly. We would appreciate the opportunity to make things right on your behalf and further investigate this as well as resolve the issues. My name is Misty with Sears Cares and we are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the snow blower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Jaime Alford) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear TxFatboy,
My name is Misty with Sears Cares and I am very concerned about what I have read here. Allow me to reach out and apologize on behalf of Sears for what happened with the service on your appliance. What you’ve posted here is not acceptable by any Sears standards and we would like to investigate this as well as resolve the issues. I am truly sorry that we have put you in such a frustrating situation and we would like the opportunity to make things right. When we set up a service call, we anticipate that we can get the service tech to your home and the service completed within the time frame we give you. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. Waiting so long for service is not acceptable.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the item (s) was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (TxFatboy) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear lobolexus,
I saw your comment here and I wanted to reach out and apologize for any inconvenience that we have caused with your delivery. I understand that we have put you in a very frustrating situation and I wanted to ask you to contact my team, even if this has been resolved, to allow us to check into what happened and see if we can make this right for you somehow. My team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (lobolexus) listed on your site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear JCW3,
We are sorry to hear about the problems that you are experiencing with your washer. We can only imagine the frustration this has caused you. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist you. My name is Misty with Sears Cares and we’d like to step in and resolve this issue for you. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washer was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (JCW3) listed on your site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
To cakes81,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for what happened with our optical services. I’m so very sorry that you’ve had these problems with your contacts and glasses. What you’ve posted here is not acceptable by any Sears standards and we would like to investigate this as well as resolve the issues. We value you as a Sears customer and appreciate your business.
My name is Misty with Sears Cares and we would like to get you in touch with a personal case manager that can assist you in resolving this issue that has accord. At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (cakes81) we used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
To YoDeville,
My name is Misty with Sears Cares and I saw this comment and I wanted to reach out to you to see if we could be of assistance. I’m so very sorry that you are having an issue with your washer I can imagine how frustrating that must be for you. We would really like the opportunity to help and see about getting the issue resolved. At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the reference name (YoDeville) we used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear Eddie Feld,
I saw this comment and wanted to reach out to you regarding the difficulties you have experienced with Sears. We are very sorry for the confusion regarding your service contract on your tractor At Sears we pride ourselves on excellent customer service and it seems we have not met that goal with you. We would very much like the opportunity to speak with you regarding your experiences so that we may check into what happened and see if we can make this right for you somehow.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. This means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact my office via email at smsupport@searshc.com so that we may address the concerns you related in a timely manner. In the email, please provide a contact phone number and the phone number your tractor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (eddie feld, ) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
If any other viewers of this thread need assistance with a Sears’ related issue we want to hear from you as well. Please do email us at smsupport@searshc.com with your contact information and a brief description of the situation and we will be glad to assist you.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
Dear statsmeyer,
I saw your post here and wanted to reach out and apologize for the trouble you have had with your refrigerator. I see from your post that you stated you would be calling Sears and if you still need assistance we would like to help.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. Please contact my office via email at smsupport@searshc.com so that we may address the refrigerator issue in a timely manner. In the email, please provide a contact phone number and the phone number the snow thrower was serviced under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (statsmeyer) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
If any other viewers of this thread need assistance with this or any other Sears’ related issue we want to hear from you as well. Please do email us at smsupport@searshc.com with your contact information and a brief description of the situation and we will be glad to assist you.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
