Dear VRR:
I am very sorry to hear about your unsatisfactory experience with Sears’ service. My name is Brian and I work for Sears. At your convenience, I would like to talk with you more in detail about this experience. Please contact me at searscares@searshc.com so that we can look for a solution that would more suitably meet this and any future needs.
Thank you,
Brian J.
Senior Case Manager
Dear Tony Soans:
I am very sorry to hear about your unsatisfactory experience with Sears’ service. My name is Brian and I work for Sears. At your convenience, I would like to talk with you more in detail about this experience. Please contact me at searscares@searshc.com so that we can look for a solution that would more suitably meet this and any future needs.
Thank you,
Brian J.
Senior Case Manager
Dear Edmund Alvarez,
It is disappointing to hear about the trouble you have experienced with the Sears service. My name is David and I work for the Sears Cares Team. I would like to assist you in resolving this issue. Please contact me at searscares@searshc.com so we can further discuss your needs.
Thank you,
David V.
Senior Case Manager
Dear JimG
My name is David and I work for the Sears Cares Team. I would like to apologize for the unsatisfactory service that you have received. We would like to speak to you regarding you experience with our service. You can contact us at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (JimG) in your email so we can reference your case.
Thank you,
David V.
Senior Case Manager
Dear ChrissyP,
It is disappointing to read about your experience with Sears repair service. My name is David and I work with the Sears Cares Team. We would like to speak to you regarding your washer situation. Please contact us at searscares@searshc.com so we can further discuss your needs.
Thank you,
David V.
Senior Case Manager
Dear Phb,
I apologize for the frustration that has been caused by Sears repair service. My name is David and I work for the Sears Cares Team. We would like to speak to regarding this experience. If you can contact us at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (Phb) in your email so we can reference to your issue.
Thank you,
David V.
Senior Case Manager
Dear Rontheguysearsmessedover,
I apologize for the frustration you have experienced with Sears repair. My name is David and I work for the Sears Cares Team. We would like to assist you in resolving this issue. If you can contact us at searscares@searshc.com so we can further discuss your concerns. Please included your screen name (Rontheguysearsmessedover) in your email so we can reference to your case.
Thank you,
David V.
Senior Case Manager
Dear JFK2,
I am sorry to hear about the trouble you are experiencing with the delivery of your washer and dryer. My name is David and I work for the Sears Cares Team. We would like to assist you in resolving this issue. If you can contact us at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (JFK2) in your email so we can reference to your case.
Thank you,
David V.
Senior Case Manager
Paulmalex:
My name is Brian and I work for the Sears Cares escalations team. I am sorry that you experienced these issues with the delivery and quality of the refrigerator and we would like to know more about this. We are a single point of contact for escalated concerns and we need to make sure there are no further problems with your unit and that you are happy with your purchase. At your convenience, please contact my office at searscares@searshc.com so that we can look into this. Please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (Paulmalex) for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
Dear Outragedwitch,
I am sorry to hear the unsatisfactory service you have experience with Sears repair service. My name is David and I work for the Sears Cares Team. We would like to speak to you regarding your posting. If you can contact us at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (Outragedwitch) in your email so we can reference to your case.
Thank you,
David V.
Senior Case Manager
Dear Fladnag,
It is disappointing to read about the trouble you go through when your refrigerator needs service. My name is David and I work for the Sears Cares Team. We would like to assist you in resolving the current problem with your refrigerator in a time manner. If you can contact us at searscares@searshc.com and we can work together finding a solution that bests meets your needs. Please include your screen name (Fladnag) in your email so we can reference to your issue.
Thank you,
David V.
Senior Case Manager
Dear Grass Valley Folks,
I am sorry to hear that you are having difficulty with your local repair center. My name is David and I work for the Sears Cares Team. We would appreciate the opportunity to assist you in resolving this issue, if you can contact us at searscares@searshc.com. Please provide a contact phone number and the phone number the pressure washer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (Grass Valley Folks) used to post here for reference to this issue.
Thank you,
David V.
Senior Case Manager
Sugartime,
It is unfortunate that you have gone through this experience with your air conditioner. My name is David and I work for the Sears Cares Team. We would appreciate the opportunity to assist you in resolving this issue, if you can contact us at searscares@searshc.com. Please provide a contact phone number and the phone number the a/c was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include the screen name (Sugartime) in your email so we can reference to your case.
Thank you,
David V.
Senior Case Manager
Dear Mrs. Russell
I am sorry to hear about the problems that have been experiencing with your ice maker. I can assure you that we are concerned with the service that you have received and to hear that you have yet to be contacted by a member of management. My name is David and I work for the Sears Cares executive team. We would appreciate the opportunity to assist you with resolving this issue. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact number) and we will contact you at your convenience.
Thank you,
David V.
Senior Case Manager
To Sears poor service,
I just came across this thread and in reading it, I am very concerned about this. You absolutely should not have to wait any length of time to get a tech back out to get this fixed. The service unit should be doing all it can to get back out to your home as quickly as possible. My name is Brian and I am part of the Sears Cares escalations team. At your convenience, please contact my office via email at searscares@searshc.com. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Sears poor service) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
To Larry Hood,
I am sorry to hear about the problems with the extended warranty. If you paid for it, then we do need to make sure it is applied to the appliances. My name is Brian and I am part of the Sears Cares escalations team. At your convenience, please contact my office via email at searscares@searshc.com and we will look into this and get it resolved for you. In the email, please provide a contact phone number and the phone number the washer/dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Larry Hood) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
To Sonia Flores,
I am sorry to hear about the problems with your washer/dryer. There are no class action lawsuits on the Oasis models and anything that is manufactured has the possibility of failure. Of course we want to make sure that any problems that arise can be taken care of for you. Since your phone number and email address are posted here, we are going to contact you by phone or email. My name is Brian and I am part of the Sears Cares escalations team. You can also contact my office via email at searscares@searshc.com and we will look into this to see how we can get it resolved for you. In the email, please provide a contact phone number and the phone number the washer/dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Sonia Flores) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
To H Reid,
I am sorry to hear about the issues with the control board on your refrigerator. I know it seems as if we might be in collusion with manufacturers to get more money out of consumers, but that is absolutely inaccurate. We are merely the retailer and service provider for our products. We, just like every other retailer try to get the best manufactured items from top manufacturers and it is the same for the parts. We get the parts from the manufacturers or other reputable sources when manufacturer parts are not available. All appliances and parts come with a standard 1 year manufacturer’s warranty. That is the industry standard. Of course, we always hate to see things like this happen, but any manufactured product has the possibility of failure at any time. There is just no way to know when it will happen. We hope it is not until the natural end of the items life, of course. We do offer protection agreements for our customers, just as any company should. When the manufacturers warranty ends, we want our customer’s to have some warranty options. All this being said we would like to look into your situation. My name is Brian and I am part of the Sears Cares escalations team and we would like to help. At your convenience, please contact my office via email at searscares@searshc.com so that we can look into this. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (H Reid) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
To Miss Escobar,
My name is Brian and I am part of the Sears Cares escalations team. I’m very sorry to hear about this issue with the store cashier and all that followed. Obviously, what happened was incorrect. The associate at the store should have just stopped the transaction, so as to prevent the charge being put on your card. There can be a 7-10 day wait on return charges, but again you should not have been put into that situation. As you said, you never even had possession of the air mattress. We would like to talk with you so that we can get the situation resolved. We also need more information and we can provide the proper feedback to the Store Manager so they can coach the associate on how to properly void a transaction, etc. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (Diane Romano Escobar) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
To KKH,
My name is Brian and I am part of the Sears Cares escalations team. I’m sorry to hear about this issue with the Portrait Studio. I don’t know why you were given information in this way. We would like to look into this on your behalf to see how we can resolve this to your satisfaction. At your convenience, please contact my office via email at searscares@searshc.com. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (KKH) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
Dear C. Mason,
We are sorry to hear about the delay in service that you have received from Sears repair. I can assure you that we attempt to resolve all service issues in a timely manner and understand that you have been inconvenienced over the past couple of weeks. My name is David and I work for the Sears Cares escalations team and we would appreciate the opportunity to right this situation. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact and the phone number the refrigerator was purchased under (if different than the contact) and we will call you at your convenience.
Thank you,
David V.
Senior Case Manager
Sears Cares
Dear Mr. Munter
We are sorry to hear about your refrigerator catching on fire. It is unfortunate this occurred and we understand you concern with the products quality. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact and the phone number the refrigerator was purchased under (if different than the contact) and we will call you at your convenience. In additon please mention this posting in your email so we can reference to your case.
Thank you,
David V.
Senior Case Manager
Sears Cares
Dear EX-SEARS CUSTOMER,
We are sorry to hear about the problems you have been experiencing with our rebate center. I can only imagine the frustration this has caused you, we want you to know we are here for assistance. My name is David and I work for the Sears Cares executive team. At your convenience please contact my office via email at searscares@searshc.com so we can assist you with resolving this issue. Please provide a contact and the phone number the rebate was submitted under (if different than the contact) and we will call you at your convenience. In addition please include your screen name (EX-SEARS CUSTOMER) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
To Anthony Vasquez,
My name is Brian and I’m part of the Sears Cares Escalations team. First allow me to apologize for the inconveniences of this issue. This should have been handled very differently. You were given incorrect information as to Sears being able to handle part or service issues with the Nordic Trac. Nordic Trac does not allow any Retailer to work on their products, so a replacement should have been authorized and progressed immediately instead of taking your valuable time trying to get it serviced. Also, if Nordic Trac or the store doesn’t have current stock, we would set the replacement for the first day actual stock would be available from Nordic Trac. Of course with any replacement, if we don’t have that model in stock, you have the amount you actually paid available towards any model you wanted to re-select to and we would process the Exchange.
Once the delivery is actually completed, and when the customer keeps the product, there is technically no refund available for the delivery. Naturally, since you don’t have the Nordic Trac, you were never able to use it and you were within the original 90 days of purchase, you should not have been charged for the delivery and we would like to help get this resolved for you. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated. In the email, please provide a contact phone number and the phone number the Nordic Trac was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Anthony Vasquez) used to post here for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
Dear RocerSirhc
We are sorry to hear about the unsatisfactory service you have experienced with Sears repair. We attempt to complete all service calls on a daily basis, however there are times when an unforeseen circumstance prevents us from completing. In no way does this excuse Sears for not contacting you in a timely manner to inform you of this and we would appreciate the opportunity to speak to you regarding this experience. My name is David and I work for the Sears Cares executive team and we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact and the phone number the tractor was purchased under (if different than the contact) and we will call you at your convenience. In addition please include your screen name (RocerSirhc) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
