In December of 2010 I purchased 2 Ford Vehicles from their web site for my son in law for Christmas, as he is a Ford salesman and enjoys the older models. Upon completing the order many, many, many pop-ups came up trying to get me to join clubs, add items, and just general additional nusiance sales tactics. I declined all, but at checkout upon checking my invoice they still had gotten one in on me. I immedeately emailed them with the order number and demanded they remove the additional charge, which they did. I received my order, and thought all was well until this week, 6 months later.
I found a $32.00 charge on my card from the same company and I had not ordered or requested any additional products. Upon emailing their customer service department, they offered me a "immediate partial refund" and I could keep the cars they were already sending me for only $17.00 "as a special offer for my inconvenience". I promptly emailed them back and demanded a complete refund and told them the order would be refused at my door.
I too have now placed this charge in dispute and blocked this vendor from making any charges on my card in the future. Further, I am reporting them to the Ohio Attorney Generals Office, Consumer Frauds Division as this is outright theft on their part, not simply a mistake in ordering or shipping. ANYONE who has similar unauthorized charges show up on their accounts should do the same to their respective state agencies. THIS IS A CRIME.
I first received a phone call from a salesman after 2 years of inactivity. He asked if I'd like to preview a collection of cars, no obligation, and one was mine to keep even if I decided I did not want it. I was skeptical, so I again asked about the no obligation. He said, yes no obligation, in fact, they would even include return shipping.
So with that said, I agreed to "preview" the 3 cars. Two days later, my bank account had been charged for this collection I haven't even received yet. I called my bank and asked them to stop the payment, it was unauthorized, i didn't even give him my card number. Unfortunately, the bank said it was already being processed, so they couldn't stop payment. But they could block my card from being used again. So that's what I did.
I sent the collection of cars back and wrote on my invoice to cancel my subscription. I had to pay for the shipping myself. There was no return shipping included as promised. It's been two weeks since, and I still have not been refunded my money. I just got off the phone with Paul from the mint. The first time I called today I was on hold for 16 minutes before they hung up on me!! So I called directly back, and now there "system" is down, and they won't be able to process any information for two more hours. I told him I'd just call back tomorrow.
I tried to file a complaint with the BBB. Not sure how that went...I was sent to a blank page. This company needs to be shut-down...immediately!!!
Ordered stuff in September and that went well but in November and December started getting stuff I didn't order with charges on my credit card. Returned them unopened. Still don't have credit. They only want to credit me the actual cost, not shipping or credit card interest incurred. Tried to discuss with supervisor and was hung up on twice. Last rep was beyond rude and condescending. He said, " If you don't get the credit on your next bill, you need to call your credit card bank. You do know what a bank is, don't you?" Watch out if you order from these guys.
National Motor Museum Mint - after making HUGE mistake of placing an order based on TV offer, I cannot get rid of these people - they keep sending me more stuff without being ordered and billing my credit card initially supplied.
I have now had my card BLOCK these people, , and I intend to contact the better business bureau - those of us who are being harrassed and robbed by these people need to fight back and spread this word.
I expect they will change to a different name that has a good sound to those like me, who have not had this happen to them yet.
What has happened to simple, old HONEST businesses? These people need to be PUNISHED by whatever means available.
First of all I never even heard of this company, I found this unauthorized transaction on my Master/Bank Card on 05/05/2009.
I did my serch about this Company and found this is a common practice. I talked to a representive this AM, the told there was a TV promotion for these Minted Cars. Like I said, " I never heard of this company"!! The repersentive was so sorry about this, and told me to return any packages from them and they would creited my account. Well I will see. I will keep you up dated.
I ordered 3 sets of the1948 @1956 ford pickup for the total of 30.00 When my order came in the mail I was charged 30.00 PLUS 72.65 FOR SHIPPING CHARGES .How do they get away with this??? I would think that this would be against the law.BUT they don, t tell you the shipping charges so I guess they can get away with it. It is so SAD to know there are so many dishonest and GREEDY PEOPLE in the world!!! I have really learnt a lesson in ordering off of the T.V. SO PISSED!
I was contacted at around 5pm on 10-8-07 and the young lady that I was speaking to told me that they would be sending me out a free 1964 1/2 Mustang for being a great customer. Also that I would be able to view the following vehicles. And that there would be no charge unless I choose to keep it after the viewing time. Well What i found out was that they have kept my credit card information without my permission and were going to bill it as soon as the order was shipped. Even though the sales rep said there was no cost upfront. So if you have ordered from National Motor Mint in the past they have your card info and you need to call them and get it removed so this doesn't happen to you.
The national motor museum mint has charged my credit card 3 times now without my permission. I've called...
Items were refused because of the persons death and returned to NMMM. They were also informed 2 days after death and told not to reship (this is first week in April). We put in a change of address In mid May they reshipped and sent bills. Was in contact 4 times and was told they would send a return label. They didn't, now they tell me its in COLLECTIONS.
I'm returning items again. They are shipped in light boxes inside plastic bags, and they want them shipped in sturdy boxes. Lot of hassle for made in China plastic.
On the 09/07/2008, I ordered 3 remote vehicles for total of $94.07 shipping incl. on 14th I received a free matchbox sized car in the mail but never received the 3 remote cars I paid for. They confirmed receipt of my order, issued a Number 842847, I’m still waiting for my purchase. The cars were ordered by email out of a BCA magazine ad.1. 1966 Dodge Viper, 1988 Chevrolet Corvette, 2000 Shelby Coupe. I have a tracking number but that was only for the free 1:43 scale free 1956 Ford Thunderbird. I assumed the tracking number was for the whole order, but was not.