The complaint has been investigated and resolved to the customer’s satisfaction.
Where do we begin? For starters we had our mortgage through Citifinancial several years ago and didn't like the way they did business (mostly customer service problems) so we moved it to another company. But Citifinancial bought out the company we had moved to so we ended up being forced to do business with them again even though it was against our...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a book from Wm Burgett Books & Collectibles through Barnesandnoble.com that was listed as NEW. When I received the book, the cover was torn, pages were missing and the spine was broken. I called the owner Bill Burgett to complain and he refused to refund my money and told me that he was not obliged to under the terms of the barnesandnoble.com...
The complaint has been investigated and resolved to the customer’s satisfaction.
On Sunday December 23, 2007 my family and I had lunch at Ruby Tuesday Restaurant. When the waitress brought the food out, she carelessly spilled gravy on the $3, 000 coat that I was wearing, and thus completely damaged it. The waitress did not apologize or show any concern. We promptly called the manager (Mike) who simply provided a business card and...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am still receiving calls from Dell Finance group asking for someone named "Marleen". I have now received 14 calls and spoken to six different people. I have told each of them that they have the wrong number, yet they continue to call. They have apologized and said they will remove my number from the list, this hasn't happened. If I tell them once they...
The complaint has been investigated and resolved to the customer’s satisfaction.
I wanted to comment on the Corinth Sears since Danny and Linda Woodruff have taken over this store it has gone to hell in a handbasket. This store used to be a great place to shop in Corinth. In fact Many times my wife and I were looking at something at either the Memphis Sears or the Tupelo Sears before purchasing it we would check to see if we could get...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a pair of boots from Aerosoles on their web site. Three days later I received an email:
We regret to inform you that OVERRIDE BROWN LEATHER 9.5M in your recent order, confirmation number 060144920, is currently unavailable to be shipped to you, and it has been placed on backorder. If you prefer not to wait until we can fulfill your order, you can...
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband and I chose to use Men's Wearhouse for our tuxedo rentals for our 11/17/07 wedding. My husband had experienced a problem with Men's Wearhouse in the past (a tuxedo for a wedding he was in in 10/06 came in in the wrong size and the children working at the store didn't know how to fix it - he was back and forth to the store 5 times during hi...
The complaint has been investigated and resolved to the customer’s satisfaction.
Champion battery obtained from KMart on 1-5-05. 84 month warranty with
free replacement within 36 months. Died a few weeks ago. Took to Wind Gap, PA KMart on 1-2-08 with my receipt. Workers wanted to give me $32.00. Said their warranty is different from the manufacturers. Contact Champion, maybe they can help.
I need a free battery according to the...
The complaint has been investigated and resolved to the customer’s satisfaction.
I made a reservation in Seattle at the Red Lion Hotel on the 13th with HOTELS.COM on Dec. for the 31st. A few minutes later I discovered I had the wrong date as it should have been the 30th. I re-entered the information and made the change. Upon my chagrin I was billed for two nights. There policy states that if a change is made you are billed for two...
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello everyone. I have been scammed like many of you by DT Distributors AKA Police Supply Online!! I placed an order over a month ago to the tune of $300+ and never got anything! After trying to email and phone them for a couple weeks I started doing research online and found out that im not alone, in fact there are MANY MANY reports on them. Why is their...
The complaint has been investigated and resolved to the customer’s satisfaction.
I belonged to the Lady of America in Deerfield Beach, Fl. My contract with them was for three years with very little room for backing out. I married in June of 2007 and moved to Franklin, Tn while our new home in Athens, Al was being built.
We closed and moved into our new home the 21st of August and I stopped the automatic payment from my checking acct at...
The complaint has been investigated and resolved to the customer’s satisfaction.
As a pilot, I spend a lot of nights in hotels. Indeed, since 1995 I've spent literally thousands of nights in hotel rooms. This stay rates in the top two in terms of negative experiences.
The hotel was hosting a party in its ballroom. Of course, the modern architecture of the hotel means that the ballroom is open to the fourth floor, and the music wa...
The complaint has been investigated and resolved to the customer’s satisfaction.
When checking online for charges made to my credit card, as I do every evening, I found 2 charges made by DRI element5.com for 29.95 each, still in pending. I do not even know who the company is or what they sell. I called my credit card company. At first they told me I had to wait until the charges were actually on the card and off pending. I told them no...
The complaint has been investigated and resolved to the customer’s satisfaction.
DHL IS THEFT!!! I shipped my Gibson Guitar via DHL on 12-04-2007. Their driver came to pick it up but the weird thing was he took my guitar and left nothing for me to track and left. I called their costumer service to find out where is the guitar. GUESS WHAT, THE DRIVER REPORTED that he DID NOT PICK UP ANYTHING!! could you believe that!?
Then I called...
The complaint has been investigated and resolved to the customer’s satisfaction.
I USED THIS COMPANY SINCE I WANTED TO SEND MONEY TO MY FAMILY IN THE PHILIPPINES FOR THEIR NEW YEAR CELEBRATION. THIS COMPANY PROMISED A FAST, RELIABLE, AND SMART WAY TO SEND MONEY SO I TRIED THEM OUT, NOW, I REALIZE I SHOULD HAVE JUST USED WESTERN UNION. HERE'S THE PROBLEM: DEC. 29 WE USED THEIR WEBSITE TO SEND $250 TO THE PHILIPPINES (= TO PHP 10, 043...
The complaint has been investigated and resolved to the customer’s satisfaction.
A charge of $179.50 appeared on my credit card for a company I never heard of. I called the company in question from the number displayed on the charge my credit card company supplied. A lady named Vanessa with a foreign accent offered to cancel the charge and gave me a confirmation number, she then started asking personal financial information. I refused...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am a current employee at Quicken Loans. Just to give you a quick background, I was born and raised in Arizona and have spent most of my life in sales, mostly automotive. I have been at Quicken Loans for just over a year and can honestly say its the worst job I have ever had. I can honestly say that this is a company that is owned, ran, and managed by...
The complaint has been investigated and resolved to the customer’s satisfaction.
The mission of Southwest Airlines is 'dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride and company spirit'. The airlines also advertises that it provides curveside checking for all passengers at all its contact airports. These two factors were totally lacking when I used Southwest to fly...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am writing about the terrible service that Sears has for their "large appliances"and to forward anyone out there thinking of buying from them. You had better do your research on the product and get the extended warranty on the product because you will use it ALOT!!! I have bought a Kenmore front load washer and dryer along with a Kenmore Elite Refridge...
The complaint has been investigated and resolved to the customer’s satisfaction.
I contacted godaddy about the prospect of having them host my business webpage. They didn't respond to several of my emails and gave generic, unrelated responses to my questions. When I escalated the matter to the administration, they justified the situation and refused to accept responsibility for not being responsive or helpful. I was surprised at the...
The complaint has been investigated and resolved to the customer’s satisfaction.
I go to my email account with msn/hotmail... a yellow notice appears (your account has been closed) I have no idea why? The only thing that I can assume is that they think that I am spaming, which I am NOT. Here are all of my contacts/ emails and info. I can't even access my account. It is bad enough that I can't send out emails but I can't even get into my...
The complaint has been investigated and resolved to the customer’s satisfaction.
My wife and I purchased a refrigerator in a home depot store, it was delivered on Thursday (May 1, 2008). On Wednesday (April 30, 2008) we ordered online a washer and dryer.
Well when the refrigerator was delivered the guys didn't level the refrigerator, therefore, when they tried to push it into the opening (a tight fit, but a fit none the less) it...
The complaint has been investigated and resolved to the customer’s satisfaction.
As stated by" BILLY MAYS "on TV !! I ordered the awesome auger "Billy Mays "Said ON TV it comes with 2 augers 1 extension, and an electric drill All for 19.99 !!! So I called up and ordered it ...cause I know" Billy Mays" wouldn't say that on TV if it wasn't true, Well here it arrived today ..and guess what ?? The drill and extension are missing .So I...
The complaint has been investigated and resolved to the customer’s satisfaction.
A couple of weeks ago, on April 29, 2008 we returned to Canada from a wonderful three week holiday in Israel and Jordan. Our holiday was only marred by Budget s surreal response when our rental car broke down 25 minutes outside Jerusalem. What follows is a story of inconceivably bad customer service which left us stranded on the road for 6 hours, ruined our...
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm another "victim" of the Northern Leasing fraud. I recognize that I signed a 4-year lease and I fulfilled that obligation. It wasn't my smartest decision, but I accept that part as my responsibility. Since that obligation, however, it has taken over 2 years to reach a company representative and actually cancel my contract.
After being assured by a...
