Activity by Valerie
Registration date: Apr 04, 2009
701 helpful votes
Complaints
5420
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3951
Valerie’s complaints
Jul 24, 2008
5:51 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
In Feb 2005, I made an arrangement to pay an amount to resolve an issue with them, which I did timely. Impressively it has taken until April 2008 to resolve the issue with them. Because the information was not properly reported to the credit bureaus I have an impressive house mortgage rate over 9.8% and other loans with incredibly higher than average...
Jul 24, 2008
5:48 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a Westinghouse 32' TV/LCD 2 years ago which is just starting to cut off after 30 min of being turn off for no apparent reason. I have to turn it off wait a few minutes then turn it back on, , it will work for a while then shut off agian, & agian I have to turn it off, do this several times till it stay on for a while. After I turn it off myself the...
Jul 24, 2008
5:41 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
When I order from Newport News, I get no order confirmation email with the information of the items I have just ordered from Newport News. Again, I know I can and do visit my Newport News Cust #, but the information is sparse at best and Newport News provides this information and according to one of the Newport News Customer Service Reps at least i...
Jul 24, 2008
5:34 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
If you think the insurance that you have on your Cricket phone is worth the monthly fee, you are wrong.
My Kyocera Slider Remix is malfunctioning; I can only hear the person calling me if I use the external speaker (speaker phone). So, naturally I go through the process of having it replaced because I have insurance on it which costs $4.95 a month. Thi...
Jul 24, 2008
5:07 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Great cruise but regrettable experience with the travel agent:
AMERICAN EXPRESS MARINER CLUB handled the arrangements poorly (I wound up correcting several things myself), failed to make a payment until I called them, and other matters.
The last insult was a discount of $1000+ which was to have been credited BACK to my credit card after I had made FULL...
Jul 24, 2008
5:02 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently stayed at the Best Western for 2 nights. I checked out and signed my credit card statement, which was for the 2 nights I stayed. A few days later I check my bank account on line only to find out they came back and charged me for a 3'rd night. So they charged me an extra 88.14. I called and spoke to the manager who told me she would not be...
Jul 24, 2008
5:00 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Dirt Devil vacuum at a local Target store on 02.28.08.
This vacuum, although it works well, breaks belts about once a week. I have had other vacuums over the past 30 years that I or my wife have used in exactly the same way and with the same frequency, and we have never had this problem.
When it broke its most recent belt the other day, I...
Jul 24, 2008
4:56 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
A few days earlier my partner noticed the tire on the right passanger side was going flat.. So I reinflated it.. Yesterday she again noticed it was going flat.. Last year I bought four new tires and paid extra for the lifetime warranty.. So I called walmart asked the woman to look up my info and asked her if my warranty covered replacing my tire she said...
Jul 24, 2008
4:41 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
We moved to the Pacific NW about 30 days ago from Oklahoma. Having used Cox Communications I thought we should go with a cable internet connection here in Oregon. We subscribed to Charter Communications. Every night between 8PM and 9PM our internet connection dies. At first I thought it was our wireless router. Figured it got bumped in the move and was just...
Jul 24, 2008
4:19 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Beware of potential problems booking and paying for a vacation with Vantage Deluxe World Travel. They will cancel your trip that was already paid in full, not notify you in a timely manner, and not reply to your concerns. Vantage cancelled my vacation (that was paid in full) in May 06 and didn't notify me until Sept 06. Over the past year and a half I have...
Jul 24, 2008
4:15 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I would like to express my extreme dissatisfaction with the Maytag
service group. I scheduled service on my Maytag wash machine last week.
Service was expected today between 8AM-12PM. Now is 3:30PM... up to this time, no one show up!
Because I cannot took the day off from work, I left an adult person to be at my house waiting for this service. But thi...
Jul 24, 2008
4:14 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
We recently purchased two items from Sears. The first one is a Ping Pong Table. I asked the Sales, do they deliver and assemble for us. Of course, he replied. We paid the additional charge for delivery. Afterward, SEARS called us (very rude) and confirmed the delivery date. Once they delivered to my house, they simply put it on the floor. I asked them "are...
Jul 24, 2008
4:09 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Ok I wont go into a long dragged out story here's the gist..we needed a laptop so we stopped at Aarons just outside of Apopka..I had done business with them in the past and was until that day a preferred customer (they would actually call ME and ask me to rent to own from them..offering me deals if I would come in and talk with them) well, I moved and wa...
Jul 23, 2008
1:08 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Placed an order on 6/23 for 2 rugs. Both rugs received on 7/2 incorrectly - one was the wrong size and both were the wrong color. Sent two emails to customer service -no reply. Spoke by phone with a rep was told I had to send an email to returns department with digital photos of the rugs and it would take 5 days for a reply. No response after 7 days. Spoke...
Jul 23, 2008
12:21 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a self propelled Sears Craftsman lawn mower one years ago. That means, this is the second season I have used it. I paid $300 for this mower.
It is a model # 917.377842, 6.5HP Honda engine, and "features" easy height adjustment with one lever each for the front and back wheels (2 levers).
The steel levers slip into slots on the aluminum deck...
Jul 23, 2008
12:10 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased living a sections living room set from BOBS from bobs and they delivered the incorrect pieces, not once but 3 times, then the pieces didn't match at the end, I was told I would have to call customer service and have a repair man come out and adjust the furniture so the sectional would connect - match up (this would take a 4th visit.
Oh yes, I...
Jul 23, 2008
11:41 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
After the initial rude treatment for not ordering all the extras they try to force on you I finally received my glasses. They were the wrong prescription.
I called and they said to bring them back for a refund the next day. When I got there I was told, very rudely, that I would have to come back another day.
I explained to the "lady" that I lived an hour...
Jul 23, 2008
11:36 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I left a voicemail and never received a return call. I went to the office and the lady at the desk was rude and impatient. I was inquiring about special directions my doctor attached to my test and she told me that was Labcorp's business. I remained polite and left. I'm guessing the standard's aren't very high to work there if you can't even get subpart...
Jul 23, 2008
11:31 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Rca/Thompson is ripping people off that bought the Model #DRC8335. We bought it and it didn't work and they sent another one (Which we paid shipping for) and it didn't work. Now they say their system is down and they can't send another one for a while. They can't even say when they will send one. And my warranty will go out soon. We are out the money...
Jul 23, 2008
10:59 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a Aspire laptop in April, 2007, it gave me the "blue screen of death" twice in 11 months - Acer did not honor their warranty ( I guess they are good at this). I contacted the Texas Better Business Bureau, filed a complaint... Acer has agreed to a mediation session over my complaint. (I had to pay a small fee to the BBB). Good news, Acer is trying...
Jul 23, 2008
10:54 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
We purchased an Oakwood mobile home for our retirement home. Big mistake. It's a piece of junk. I have contacted the president of the company to no avail. At first they promised to make things right and even to sell it for us. Never happened. They use inferior everything in this house. No upgrades are available. Every counter in this house is scratched and...
Jul 23, 2008
10:40 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Wedding set bought in Nov 07, started wearing in Dec 07. In May the diamond tier fell off, had it repaired myself. In June the band broke in two. I called to try and exchange it, they tell me there is only a 30 day return policy. I told her since I didn't want a credit, I only wanted to exchange it, they should extend the policy due to the item being...
Jul 23, 2008
10:33 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I was talked into buying this great sounding warranty (I’m a sucker) &later realized that I would never be able to afford it. As soon as I received the paperwork in the mail I called & cancelled my warranty. The guy told me they needed a written cancellation, so I emailed them on 06/09. I just received my refunded down payment today 07/23, 43 days from...
Jul 23, 2008
9:51 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
33% cancellation fee in my case. My in-laws who are in there mid 80"s had a medical emergency and couldn’t fly up from Florida. There are no conditional reasons for cancellation acceptable to JetBlue.
Be very sure you are staying healthy prior to your trip.
If you purchase a $100 ticket you lose 100% of the purchase regardless of the circumstances. What'...
Jul 23, 2008
9:13 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I am completely fed up with Walgreens. We have been going to Walgreens since we moved to Carlsbad 16 years ago. Our small town has had the store move to a new location. When the store was at the end of a small strip mall it was great. You could go in, drop off and get your prescription when they told you it would be ready. 10 15 minutes meant exactly that...