Blue Haven Pools & Spas / Blue Haven National Management
San Diego, California
United States - 92126
I was going to buy a pool for my daughter and she talked to Ed. She brung me a picture and a price that wa...
Had a great experience during the sales process, but one our payment was received we had several no call, no...
Blue Haven Pools uses illegal workers to build pools. They cheat the law in order to make more profit. They deny local worker's jobs so they can get cheaper labor from illegals. If you get a single worker that speaks English, you are lucky.
Don't support companies that break the law and will not support local community!
We contracted with Blue Haven Pools in 2006 to install our pool, spa, waterfall and retaining wall. The project was consistently delayed and the workmanship very poor. We paid extra to have spray deck applied to our concrete. Within a few months, the spray deck started to flake off the concrete and we now have large areas that are bare concrete and look awful. At first Blue Haven would return our calls, but then they stopped answering or returning our calls. Now we are told that the Blue Haven franchise and the Concrete Technology Inc. franchise (CTI was the spray deck sub contractor) have gone out of business.
I have been trying to get in contact with some Blue Haven pools for four months now to come out service my blue haven pool and get a quote for installing a heater. I have called their service tech named "Gary" atleast 20 times. He has even gone so far to make three appointments to come by. I have cancelled appointments to sit here waiting all day and he has never shown. DO NOT GIVE THESE PEOPLE YOUR MONEY. THEY ARE CROOKS AND WILL NOT SERVICE YOUR POOL ONCE THEY GET YOUR FAT CHECK!!! they will not give you the service after the sale. They are a big name with little service.
If you’re considering installing a swimming pool then I wouldn’t recommend Blue Haven Pools but...
We contracted with Blue Haven Pools of Pensacola / Panhandle (Gulf Breeze, FL) in 2006 to install our pool...
my husband and I decided to install an in the ground pool about ten years ago. we had Blue Haven do the job. It costs 25 grand. We were told the filtration system was so good that cleaning and maintaining it would be minimal. after several yaears and much hard work and more money, it turned out the filter was found to be extremely inadaquate for our 20 thousand gallon pool! Our new pool professional said it was meant for a spa! we had it replaced for 800.00, but the damage is done!!!
Blue Haven pools came here and gave me a price for a pool. Well after giving them a 6k deposit they never came here to install the pool. They are crooks don't do anything with Blue haven pools. And the salesman Glenn from Long island. Don't trust anything he says. One more thing my kids that were hoping to have the pool in this summer do not have one and now they will stay home all summer with no pool thanks to www.Bluehavenpools.com . They are crooks. They will steal your hard earned money. Do not trust Blue haven pools.
I was ripped off for 85 dollars and regret ever use blue haven pools products or services again. It is better for America that this company be sued where law sees acceptable and that it is bankrupt and removed so as not to be used by Americans ever again- all people's names (all levels of management and employees) will never be used for work in this field again and able to abuse the population for their greedy gains.
Only good business is the way in America. let that be known.
thank you very much for helping me tell you and for spreading the word.
Honesty is the best policy and so is best customer service.
In 2003 I had a pool built by Blue Haven Pools. For the last two years I've been calling to get them to honor the "life time warranty" against leaks. I started again this year on 4/19. I've talked to many people over the course of my effort and have two calls into the General Manager, Mark Dana (who hasn't returned my calls). I need my pool fixed and the money I've spent to get them to fix the pool.
Firstly, they have no class at all and no respect for you or your home, your time, privacy or property. They treated my house and property like it was a keg party in a $25 motel (after 6 months we are still finding McDonalds bags, KFC buckets, coke cans and other trash they left and refused to remove when they left our home in a mess) and it goes further than that - one group of their workers took the liberty of throwing our trip-trap teak patio furniture from our patio into the mud and cement so they could then use it to step on as they applied their plaster. It was ruined and now, expensively worthless. The builder thought nothing of this and shrugged his shoulders as if I should know better than to expect better.
All in all, I wish I didnt bother. Not only does the pool quality look like it was built by me and my buddies over a case of beer, but my 'infinity edge' doesnt work and when it does work - it sounds like a pumping station for a sewer so we dont switch it on. The spajets only work when you put the blowers on, which again, sounds like a pumping station, so again - we dont switch it on. The plaster and color/quality is a joke, stonework is hap-hazard and nothing like the finish they show in their brochures. They tell you that the owner will be present for the whole project. A lie. Just try finding out who owns and supports Blue Haven pools - the Corporation. If you ever find out - please let me know. As for your local 'operator'...try reporting a problem. They tell you that 'you mismanaged the ph levels' even when you paid them to maintain and serviced the pool weekly from day 1! And finally, they are rude and totally dishonest. In one, albeit one of many incidents - their barely literate 'Project Manager' at the office decided that when she wasnt yelling at us or ignoring our calls - she would pretend to be my wife, call to fraudulently announce that we have guests with the security guards in our gated community, only to send in their migrant workers to sneak off like thieves in the night, taking not only any remaining tools, but also stealing landscaping and construction materials we had purchased for our home (you will need to do landscaping when your pool is finished) that didnt belong to them but they wanted use for another job for another victim.
All in all, avoid Blue Haven Pools. There are plenty of options with companies operated by owners, not a Bernie Madoff shell like BH. Look at BH's website. Try to find their address. A name. Try getting hold of someone that isnt your local franchisee. They dont exist because they are a shell company with no mailing address, no CEO, no management and no customer service. They have no quality control, no operational control and no ethics control. Being a Blue Haven pool provider is seemingly as easy as paying their franchise fee. Their address is a postal box in San Diego. They have no board, no auditors, no representatives but for a call centre that routes you right back to the same people who cheated you in the first place. As for their 'operator' in Pineville - take your chances at your peril.Their resolution consists of telling you 'how far are you going to get' when advise them that you are unfortunately being forced to make a legal complaint against them because they won't fix it. And again, see if you can get the 22 yr old from 'an undisclosed call center location' to reach someone at BlueHaven. Mine didnt even know anyone who actually worked for Blue Haven, other than the franchise I dealt with of course. YOU HAVE NO RECOURSE AND NO ONE TO CALL. Again, they are a shell outfit similar to a ponzi scheme where you run in circles trying to find someone to help you, only to realise the people you are calling are the same people who nailed you for 80k. This 'operator' was so arrogant to this fact that they said 'do what you like, I ain't coming back or recommending anyone' and then proceeded to call every pool service firm they know and subcontract to in an effort to make sure I could not get anyone licensed and qualified to offer their professional opinion when I knew they were lying to us and trying to scapegoat the issue to our 'mismanagement'.
Also - when you buy a pool - do yourself a favor - get the same firm that 'opens' the pool for the builder - to be the one to service your pool. They will even perform the delivery or 'startup checklist' for the builder in some cases. Make sure you use that same person for the 1st yr or two if you can. That way when you end up in court with Blue Haven pools they cannot use the frequent excuse that 'you mismanaged the PH levels and did this yourself' or 'your pool technician was inexperienced or unqualified' to do the work. They will.
They will try to use every angle to get out of delivering your agreed pool at your agreed price, and then blame you and disappear when they cut corners and ruin your investment in the process. They have terrible craftsmen, rude Project Managers and a familiarity with you and your home one could only describe as disgusting. I could not regret more my decision to do business with Blue Haven. And at 80k, a decision I will never make again.
I have problems with Blue Haven from the beginning. They started building my pool on June 07 and finish at the end of November 07. They have to redo the stamped concrete around the pool because the first time was not made right. Then, we noticed that we were loosing water and finally we found a crack on the shell, emptied the pool and fixed it but we always had problems with the pump making terrible noises that even the neighbors complaint about it. It looses pressure all the time. The changed the Hayward motor and replaced (I found today that they replaced it with something else so Hayward do not cover their warranty). They also installed the ozonator on the wrong place making the filter filling with air. We still have a lot of problems... so many that it is hard to write all of them. Now the office is close in TN and Blue Haven does not want to be responsible for the problem. I call the 1-800 customer service and Ms. Ellen which number is [protected] provided me with the worst customer service I have to deal in my life, treated me like crap. Yes..I spent $70, 000 on my pool to be treated poorly and they washed their hands. Well, I built with Blue Haven base on their number 1 ranking, for their name and their reputation (that's what I thought them). I also thought that I will be back up with a national company in a case like this. What a mistake!!. PLEASE DO NOT BUILD A POOL WITH THIS PEOPLE. Take my word for it!! BLUE HAVEN IS THE BIGGEST FRAUD EVER.
I met the sales people in my office on 3/13, 2008 and agreed to buy from them I provided a $5000 deposit. The...
We have been trying to get our pool finished for 3 months now. When we call the offices that sold us our pool to complain we are given the run around and treated like we do not matter.
We were told when we signed our contract that from start to finish, it would take 3 weeks. We are going on our 4th month now and still do not have water in the pool. We have called and called and we believe that since we have been complaining they are stalling completion.
My husband has called everyone with the Shreveport, LA office. They do not care about their customers; they pressure you to sign a contract then we are left to their mercy for completion.
They, we believe, are in breach of contract. We are taking our complaints to a higher level.
These people are very unprofessional.
In 2004, I got estimates from several pool companies for an in-ground pool. Decided to use Blue Haven. Signed a contract and they arrived in May to start the job. Signed an additional excavation contract and gave them a check for several thousand dollars. The starting digging and 8 hours later, and after a 20x16x4-6' hole in my yard, they said they needed more money to remove the dirt from the yard. I pointed out the excavation contract I signed and that it didn't say anything about the dirt. They made a phone call, my sales rep then called me and said to read the contract. I told him I had and maybe he should to and that I would not be giving them more money. They packed up and left. The next morning they arrived, loaded up their equipment, dumped the dirt back in the yard and left for good. When I called Blue Haven and demanded a refund of my money, plus my deposit paid, minus the fee stated in the contract for excavation, they said they'd get back to me. Haven't heard from them in 4 years. Today, the case is now in litigation. My original salesman has since moved to another pool company and had the audacity to write me a letter asking me to refer him to other people. Yeah right! Don't use Blue Haven pools for anything.