Activity by Valerie
Registration date: Apr 04, 2009
701 helpful votes
Complaints
5420
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0
Comments
3951
Valerie’s complaints
Aug 07, 2008
2:25 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a pair of boots from Aerosoles on their web site. Three days later I received an email:
We regret to inform you that OVERRIDE BROWN LEATHER 9.5M in your recent order, confirmation number 060144920, is currently unavailable to be shipped to you, and it has been placed on backorder. If you prefer not to wait until we can fulfill your order, you can...
Aug 07, 2008
2:22 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband and I chose to use Men's Wearhouse for our tuxedo rentals for our 11/17/07 wedding. My husband had experienced a problem with Men's Wearhouse in the past (a tuxedo for a wedding he was in in 10/06 came in in the wrong size and the children working at the store didn't know how to fix it - he was back and forth to the store 5 times during hi...
Aug 07, 2008
1:55 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
Champion battery obtained from KMart on 1-5-05. 84 month warranty with
free replacement within 36 months. Died a few weeks ago. Took to Wind Gap, PA KMart on 1-2-08 with my receipt. Workers wanted to give me $32.00. Said their warranty is different from the manufacturers. Contact Champion, maybe they can help.
I need a free battery according to the...
Aug 07, 2008
1:53 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I made a reservation in Seattle at the Red Lion Hotel on the 13th with HOTELS.COM on Dec. for the 31st. A few minutes later I discovered I had the wrong date as it should have been the 30th. I re-entered the information and made the change. Upon my chagrin I was billed for two nights. There policy states that if a change is made you are billed for two...
Aug 07, 2008
1:49 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I belonged to the Lady of America in Deerfield Beach, Fl. My contract with them was for three years with very little room for backing out. I married in June of 2007 and moved to Franklin, Tn while our new home in Athens, Al was being built.
We closed and moved into our new home the 21st of August and I stopped the automatic payment from my checking acct at...
Aug 07, 2008
1:42 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
As a pilot, I spend a lot of nights in hotels. Indeed, since 1995 I've spent literally thousands of nights in hotel rooms. This stay rates in the top two in terms of negative experiences.
The hotel was hosting a party in its ballroom. Of course, the modern architecture of the hotel means that the ballroom is open to the fourth floor, and the music wa...
Aug 07, 2008
7:49 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
When checking online for charges made to my credit card, as I do every evening, I found 2 charges made by DRI element5.com for 29.95 each, still in pending. I do not even know who the company is or what they sell. I called my credit card company. At first they told me I had to wait until the charges were actually on the card and off pending. I told them no...
Aug 07, 2008
4:45 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
DHL IS THEFT!!! I shipped my Gibson Guitar via DHL on 12-04-2007. Their driver came to pick it up but the weird thing was he took my guitar and left nothing for me to track and left. I called their costumer service to find out where is the guitar. GUESS WHAT, THE DRIVER REPORTED that he DID NOT PICK UP ANYTHING!! could you believe that!?
Then I called...
Aug 07, 2008
4:21 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I USED THIS COMPANY SINCE I WANTED TO SEND MONEY TO MY FAMILY IN THE PHILIPPINES FOR THEIR NEW YEAR CELEBRATION. THIS COMPANY PROMISED A FAST, RELIABLE, AND SMART WAY TO SEND MONEY SO I TRIED THEM OUT, NOW, I REALIZE I SHOULD HAVE JUST USED WESTERN UNION. HERE'S THE PROBLEM: DEC. 29 WE USED THEIR WEBSITE TO SEND $250 TO THE PHILIPPINES (= TO PHP 10, 043...
Aug 07, 2008
4:15 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
A charge of $179.50 appeared on my credit card for a company I never heard of. I called the company in question from the number displayed on the charge my credit card company supplied. A lady named Vanessa with a foreign accent offered to cancel the charge and gave me a confirmation number, she then started asking personal financial information. I refused...
Aug 07, 2008
2:45 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I am a current employee at Quicken Loans. Just to give you a quick background, I was born and raised in Arizona and have spent most of my life in sales, mostly automotive. I have been at Quicken Loans for just over a year and can honestly say its the worst job I have ever had. I can honestly say that this is a company that is owned, ran, and managed by...
Aug 07, 2008
2:42 am UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
The mission of Southwest Airlines is 'dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride and company spirit'. The airlines also advertises that it provides curveside checking for all passengers at all its contact airports. These two factors were totally lacking when I used Southwest to fly...
Aug 05, 2008
3:14 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I am writing about the terrible service that Sears has for their "large appliances"and to forward anyone out there thinking of buying from them. You had better do your research on the product and get the extended warranty on the product because you will use it ALOT!!! I have bought a Kenmore front load washer and dryer along with a Kenmore Elite Refridge...
Aug 05, 2008
3:07 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I contacted godaddy about the prospect of having them host my business webpage. They didn't respond to several of my emails and gave generic, unrelated responses to my questions. When I escalated the matter to the administration, they justified the situation and refused to accept responsibility for not being responsive or helpful. I was surprised at the...
Aug 05, 2008
2:45 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
My wife and I purchased a refrigerator in a home depot store, it was delivered on Thursday (May 1, 2008). On Wednesday (April 30, 2008) we ordered online a washer and dryer.
Well when the refrigerator was delivered the guys didn't level the refrigerator, therefore, when they tried to push it into the opening (a tight fit, but a fit none the less) it...
Aug 05, 2008
1:56 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
A couple of weeks ago, on April 29, 2008 we returned to Canada from a wonderful three week holiday in Israel and Jordan. Our holiday was only marred by Budget s surreal response when our rental car broke down 25 minutes outside Jerusalem. What follows is a story of inconceivably bad customer service which left us stranded on the road for 6 hours, ruined our...
Aug 05, 2008
1:52 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm another "victim" of the Northern Leasing fraud. I recognize that I signed a 4-year lease and I fulfilled that obligation. It wasn't my smartest decision, but I accept that part as my responsibility. Since that obligation, however, it has taken over 2 years to reach a company representative and actually cancel my contract.
After being assured by a...
Aug 05, 2008
12:21 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a 2 year old (2006) Honda Civic which is still under full warranty. I dropped the car 9 days ago for various reoccurring problems. The dealership called me yesterday and told me that the car was ready. When I went to the dealer to pick up the car this morning, I was treated very badly and unfairly. The following is a few details of what took...
Aug 05, 2008
12:02 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I would begin narrating my experience from the time when I checked in for the Bangkok to Mumbai on 29th Apr 2008 at 18:45 (TG 317).
I arrived at the airport 2 1/2 hour before departure I was informed that the flight was delayed till 00:15 (5 1/2 Hours Delay). I requested the ground staff to put me on the Indian airlines flight departing an hour later as I...
Progressive Casualty Insurance - consumers, we should band together and file a class-action lawsuit.
Aug 05, 2008
12:00 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed on with Progressive only to find that the bill I received was a lot more than the quote they gave me. I went ahead because I really needed to be covered asap, with the intention of changing insurance companies as soon as possible in mind.
At renewal time I chose not to renew and went to another company.
Next thing I know a bill for the next...
Aug 04, 2008
2:40 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed an order for my bed on July 6th. It arrived damaged and I had to place a replacement order. It finally arrived on Friday, August1st. My husband opened the boxes to assemble the bed. It is missing the foot board rail. I have called and left an email message on Saturday. It is now Monday at 12:00 pm and I have not received a call from the company. I...
Aug 04, 2008
2:36 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a 5:30 pm reservation for a New York-to-Boston bus trip on Friday (August 1, 2008). I arrived at the Megabus' stop at 4:30 pm. There was a bus waiting and there were seats still available. Therefore, I asked the supervisor if I could take the 4:30 bus and he did not allow. A couple of minutes later, a girl arrived at the bus stop with a 6:30 pm...
Aug 04, 2008
2:09 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
In September of 2006 I set up a contract with Jeff Roach of Elink Media for a CPA email campaign. I sent them over $7, 000 for a "deposit" that any remaining balance after the email campaign finished. when the campaign finished at the end of October, over $4, 000 balance was left over. Mr. Roach convinced me to use some of that money for a CPM campaign in...
Aug 04, 2008
1:57 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
My Friends and I dine at the Dean Fearing Restaurant located at the Ritz Carlton Dallas. We started with drinks and that is where it all begun. The Waitress ID my receipt to my Table as 3 B Ladies and added Gratuity without permission, I'm a Black Lady and my guest were too. The Dean Fearing reservationist sent me a email of my receipt and 5 others that wa...
Aug 04, 2008
1:56 pm UTC
The complaint has been investigated and resolved to the customer’s satisfaction.
All, you are not going to believe this. I am launching a new web site and I can't login to my Network Solutions account. I called network Solutions and I am told by Lee (a supervisor) that the account has a lock and the Executive Team will be calling me Sometime Next Week. I am beside myself in disbelief, I have 15 developers and 10 testers here and no...