The complaint has been investigated and resolved to the customer’s satisfaction.
August 13 I ordered cigarettes online to Big Daddy Smokes and they charged my card and never shipped cigarette. I have tried to contact via their email because they have no phone number listed and they just ignored my inquiries. I had dealt with them for years and now they are not according to my order history say it is approved but does not show shipped. I have not received. Who do I complain to get my money back or cigarettes?
The complaint has been investigated and resolved to the customer’s satisfaction.
Smith+Noble
www.smithandnoble.com
While selection and delivery were generally good we have been EXTREMELY disappointed in the quality of the products we received. We ordered three of the honeycomb style blinds; two with the top down feature and one of the standard type. On the initial order we had to return one of the blinds 3 times because the mechanism...
The complaint has been investigated and resolved to the customer’s satisfaction.
Air Duct and Dryer Vent Cleaning
I set up an appointment with Mister Duct (1-800-691-8044) on Weds. 8/22/07 to come to my condo and clean my dryer vent on Sat. 8/25/07 between 9am and 2 PM.
I told them that they would have to bring a ladder because my outside vent is on the third floor.
I called Mister Duct on Sat. 8/25/07 at 9:15 am to verify that...
The complaint has been investigated and resolved to the customer’s satisfaction.
Monterey Financial Services, Inc.
www.montereyfinancial.com
I live in Australia, and had never heard of Monterey Financial Services.
What follows is a copy of a letter I have sent to the principal of a company with whom I have a financial agreement:
"I am concerned by the unethical actions of your collection agency, Monterey Financial Services. When we...
The complaint has been investigated and resolved to the customer’s satisfaction.
The representatives were quite helpful when I brought a friend of mine to shop for a new phone and service with this wireless carrier. As I have had wonderful service for many years, I gave her the highest referral to become a customer. I however, was not prepared for having my car booted and having to pay for a $50.00 fine for visiting the store. We had 2...
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello,
I was at a McDonalds in Naperville, Illinois on 75th street, and I have been increasingly perplexed as to why the entrance/exit door to the establishment is literally right next to the drive thru??
I have noticed this with some other McDonalds as well. This is very very dangerous. Why would the entrance be so close to cars, who are trying to...
The complaint has been investigated and resolved to the customer’s satisfaction.
My brother and I had a bit of a weird experience on 13 June 2007 at JFK International - it's fairly minor compared to the other complaints. Anyway, i'm a real stickler when it comes to customer service so i reported the incident to Emirates Customer Affairs almost immediately when i arrived at my destination. All i wanted was a reasonable explanation for...
The complaint has been investigated and resolved to the customer’s satisfaction.
Europcar
www.europcar.com
Europcar (Guerin Lda) - Lisbon Airport charged me $1900.00 for damage to hire vehicle, see following detailed letter to them:
I write with regard to the above contract and the monies that your company have seen fit to charge me for damage to the air conditioning of the vehicle.
At 17:25 on Saturday 20th May I collected a Nissan...
The complaint has been investigated and resolved to the customer’s satisfaction.
Tejas Thump Cycles
www.tejasthumpcycles.com
Complaint Description: Ordered Motorcycle pegs that were advertised on company website. Paid for product on 6/25/07 with credit card. Product received was different than described on website. Advised Owner Rick, he acknowledge that it was false advertising. I sent the product back and asked for a corrected...
The complaint has been investigated and resolved to the customer’s satisfaction.
Vonage
2147 Rte. 27
Edison, NJ US 08817
I signed up for the $24.99 plan - Unlimited local and long distance calls anywhere in the US, Canada, Puerto Rico and select European countries.
They recently changed my account over my objections to a $99.99 plan because they are trying to tell me that I am a call center.
It is our home number and I am faxing...
The complaint has been investigated and resolved to the customer’s satisfaction.
Bluegreen Vacation Club
www.bluegreenonline.com
We received an e-mail from BLUEGREEN a few yrs ago promising a free night stay at BRONSON. My wife and l went to Boson. We were told that after joining the vacation club we could use the proceeds from the rental to pay part of the payments .l was paying $425.00 per month from my checking accounts plu...
The complaint has been investigated and resolved to the customer’s satisfaction.
Gold's Gym
www.goldsgym.com
4125 Old Denton Rd
Carrollton, TX 75010
(972) 492-8300
My complaint is about the Gold's Gym located in Carrollton, Texas. If anyone is considering a membership with them - DON'T DO IT!! First of all, I pay a higher monthly premium than I have paid with other gyms in the past, and that is with a one year commitment. I figured the...
The complaint has been investigated and resolved to the customer’s satisfaction.
United Air Care
90 Broughton Ave
Bloomfield, NJ 07003
(973) 743-9099
www.unitedaircare.com
We hired this company to perform duct cleaning, based on a coupon offer they had made available. When they arrived, they not only gave my wife a hard time about the coupon, they then quoted an outrageous amount for doing additional work. When my wife declined the...
The complaint has been investigated and resolved to the customer’s satisfaction.
I took my van in to Meineke, on June 8, 2007, to have an ongoing oil leak repaired. This wasn't the first time I took my van in to Meineke for a leak. Meineke had already replaced every hose you can imagine, water pump, radiator, manifold gasket set, and now they recommended I have my oil gasket and transmission gasket replaced. I took it in to have thi...
The complaint has been investigated and resolved to the customer’s satisfaction.
Budget Car Rental
www.budget.com
*This letter was /originally sent/ via USPS on April 20, 2007. It was resent on July 5, 2007. It was also sent via email to Budget on June 6, 2007. To this date (8/29/07), I have not received any reply.*
Budget Car Rental
PO Box 690840
Tulsa, OK 74149
RE: Rental Confirmation #44467890US5; Rental #798715282
To Whom It...
The complaint has been investigated and resolved to the customer’s satisfaction.
Easy Car Rental - Paris
www.easycar.com
Sixt Car Rental
www.e-sixt.com
Easy Car rental in Paris - subcontracted through Sixt in France becomes a two day nightmare and 5 month battle I have just been charged 300 euros for a puncture to a spare tyre which occurred 5 months ago in France after hiring a car though Easycar - Sixt. It is quite a long story...
The complaint has been investigated and resolved to the customer’s satisfaction.
On 2/28/06 I purchased a eMachines package deal from Best Buy. I had the unit for about nine months when the problems began. The computer required several attempts to boot up. I called Gateway tech. service for help with the problem, but everything we tried did not help. Called a second time, same results. I informed the tech. that I was going to bring the...
The complaint has been investigated and resolved to the customer’s satisfaction.
Micro Medics, Inc.
www.micromedics1.com
Electronics Warranty Company WACA
www.waca.com
Electronics Warranty Company WACA located in Norcross Georgia and Micromedics1 a computer repair facility located in Illinois.
I purchased a refurbished Toshiba and a 2- year extended warranty in May 2006. The system has sat on my desk or outside on the patio table...
The complaint has been investigated and resolved to the customer’s satisfaction.
Lenovo United States
www.lenovo.com
Lenovo Business Services
Lenovo Internet sales
Lenovo Thinkpad support Atlanta GA.
Lenovo Customer Service Durham North Carolina
Have been using Thinkpads since the 700T. I have always had excellent business support and excellent relations with customer service. When it came time upgrade my T22 and T43 models I...
The complaint has been investigated and resolved to the customer’s satisfaction.
Verizon Business
www.verizonbusiness.com
Our company used to get a Paper Invoice from MCI every month, the amount was paid in a timely manner and the whole process used to take about 2-5 minutes. Then, MCI and Verizon merged and became Verizon Business. Our account got messed up and it showed late fee charges for amounts that were supposedly paid late when...
The complaint has been investigated and resolved to the customer’s satisfaction.
ADT Business Security
www.adt.com
My company has an ADT burglar and fire security system installed back in 2001. We have an ADT service ticket open, our number is 460 271 96.
This ticket was opened on Monday, August 13. Below is the timeline of my experiences with ADT in attempting to resolve this ticket:
8/13: Contact made to ADT central service number...
The complaint has been investigated and resolved to the customer’s satisfaction.
DHL (Domestic Delivery) - Rochester, NY
www.dhl-usa.com
I never use DHL unless it is the only option, as with Dell - I really wish they would change providers. Besides the fact that DHL's customer service is lacking, such as an obvious absence of care, and a rude demeanor, their actual delivery people are ridiculously lazy. We have the same delivery driver...
The complaint has been investigated and resolved to the customer’s satisfaction.
People PC
www.peoplepc.com
To whom it may concern:
I have been trying for a 1 year to cancel People PC. I have called several times to cancel and you can never get to the proper department. I have sent e-mails to cancel and the say I have to call. I understand it only $15 a month but when comes out of your checking account each month it is frustrating...
The complaint has been investigated and resolved to the customer’s satisfaction.
I find the recent commercial depicting a woman doing backflips in her underwear while supposedly waiting for her deodorant to dry to be demeaning to women. There are strippers who do acrobatics like this at bachelor parties. I would not buy Secret product for this reason.
