Spilsbury
Reviews and Complaints

I done ordered from Spilsbury a few weeks back and I still ain't got my stuff yet. I called 'em up and they said I might get it by early-mid December. Ain't no sorry or nothin' for the trouble they done caused me. I was tryin' to get a present for my mom's birthday and that done come and gone. At this rate, I might not even get it by Christmas.

I got a catalog from Spilsbury and I was like, what the heck? They got this "dancing solar Jesus" on page 5 and some Jesus soap on page 7 that's supposed to "wash your sins away." I mean, seriously? Would they ever sell a dancing Mohammad or Allah soap? I don't think so. It's like they think it's okay to make fun of Christians or something. It's not cool, man. We gotta do something about it. Let's tell everyone we know not to buy from these guys. Maybe if we spread the word, we can put them out of business.

I bought some puzzles from Spilsbury on Feb. 8. I was pretty excited to get them, but it took a while for them to arrive. I called them twice to ask what was going on, and they said that they had moved to a new warehouse and were having some issues. They told me that they were "reprocessing" my order, whatever that means.

Anyway, I finally got my puzzles on March 4, which was a relief. But I have to say, I was pretty disappointed with the whole experience. I don't think I'll be buying from Spilsbury again. They didn't seem to care about their customers at all. All they did was make excuses.

I mean, I get that things can go wrong sometimes. But it's not that hard to be polite and helpful when you're dealing with customers. I don't think I'm asking for too much here. I just want to be treated like a human being.

So yeah, I wouldn't recommend Spilsbury to anyone. If you're looking for a good online vendor, there are plenty of other options out there. Don't waste your time with these guys.

Spilsbury is a company that I recently had an experience with. I must say, it was not a good one. I placed an order and they cancelled it without any explanation. To make matters worse, they still charged my credit card for it! I was not happy about this at all. When I contacted their customer service, they seemed friendly and helpful at first. They told me that they would honor store credit and not charge me the "extra $2.76" as a courtesy for all the trouble. However, this turned out to be false. They sent me a bill for it with the due date just a couple of days away and even threatened to charge me late fees if I didn't pay it on time. This was not a good experience at all and I would not recommend this company to anyone. If you're thinking about ordering from Spilsbury, I would advise you to be very careful. They seem to be a sketchy company that doesn't care about their customers. They don't refund shipping costs and they will charge you for cancelled orders. Buyer beware!

I gotta say, I'm not too happy with Spilsbury. I ordered a puzzle from them a while back, like 2 and a half months ago, and I never heard anything from them. No email, no nothing. Then, just a few days ago, I finally got an email saying that my order was cancelled. What the heck, man? That's not cool at all. I'm pretty disappointed with this whole situation.

Honestly, I don't know how this company stays in business. They seem super unprofessional to me. I mean, if they can't even bother to keep their customers informed about their orders, what kind of company are they? It's just not a good look, you know?

So yeah, I wouldn't recommend Spilsbury to anyone. Unless you like getting mad, that is. If you're looking for a puzzle or something, I'd suggest you look somewhere else. There are plenty of other places out there that are way more reliable and professional than these guys.

All in all, I hope nobody makes the same mistake I did and orders from Spilsbury. It's just not worth the hassle, you know? Save yourself the trouble and find a better company to do business with. Trust me, you'll be glad you did.

I ordered some stuff from Spilsbury on November 24th. I was trying to get some Christmas stocking stuffers for my family. I was pretty excited about it, but when I got my package, it only had two items in it. I was pretty bummed out about it, so I called them up on December 10th. They said they would send me the missing items, but I didn't get them until tonight, December 21st. That's a pretty long time to wait, especially since Christmas is only a few days away.

I'm pretty disappointed with how Spilsbury handled this situation. It's not very professional to send an incomplete order, and then take so long to fix it. I was hoping to have everything in time for Christmas, but now I won't get the rest of my order until January 3rd. That's way too late! I spent $25 on these items, and it feels like a total waste now.

Overall, I don't think I'll be ordering from Spilsbury again. It's just not worth the hassle. I'd rather shop somewhere else where I know I'll get my full order on time.

So, I gotta say, I had a pretty bad experience with Spilsbury. I mean, I already wrote a review about it, but I gotta update y'all on what happened next. I was going back and forth with them for like, at least five times, between emails and live chat, trying to figure out where my order was. They kept telling me it was either on its way or on backorder, but I never got any real answers. And then, just when I thought things couldn't get any worse, I got a postcard in the mail saying that my order, which I placed like a month and a half ago, had been canceled. Can you believe that? How INCOMPETENT can a company be? I mean, seriously, how do they even stay in business? It's like they don't even care about their customers. So, yeah, I would definitely not recommend buying anything from this crap hole of a company. Save yourself the hassle and go somewhere else.

I done ordered a whole bunch of puzzles from Spilsbury on 11/3/16, spent almost $150 on them. But guess what? Ain't got them yet! They cashed my check on 11/10/16, but still no puzzles. I tried to track them down with the tracking number Spilsbury gave me, but FedEx don't know nothing about it. I done sent two emails to Spilsbury complaining about this mess, asking for my money back or for them to send me my dang puzzles. But they ain't done nothing yet. I reckon y'all should stay away from this company, it's just a big ol' headache.

I bought three puzzles from Spilsbury and they charged me $9.99 for shipping right away. But, when I got a message that only one puzzle was available, they should have only charged me $7.99 for shipping. But, when I called to ask for a refund, the lady on the phone yelled at me and said that the charge was correct. I'm gonna have to go through my credit card company to get my money back. Plus, the free puzzle they gave me was messed up with a huge hole in the middle. Is that how they get rid of their broken stuff?

I recently bought a Spilsbury puzzle for my wife as a gift. It was the "Caught Napping" puzzle, which had 1000 pieces and featured a beautiful painting by Persis Clayton Weirs. I spent a total of $51 on this puzzle, which I thought was a fair price for a high-quality product.

However, my wife quickly became frustrated with the puzzle. She found that some of the edge pieces didn't lock together properly, and had to be taped together with Scotch tape. This was a major annoyance for her, as it made the puzzle much more difficult to complete.

In addition, she also complained about the amount of "puzzle dust" that came with the product. Apparently, there was a lot of dust and debris that came off the puzzle pieces as she was working on it. She ended up putting all the pieces in a colander and shaking it to get rid of the excess dust.

Overall, I was disappointed with the quality of this puzzle. I wish I had read some reviews before making the purchase, as it seems that other customers have had similar issues. However, I don't plan on contacting the company to complain or ask for a refund. I'll just have to "eat" the $51 and move on.

As another reviewer mentioned, I would give this product less than one star if I could. It's a shame, because the painting itself is beautiful and would have made for a great puzzle if it had been better made.

I placed two orders and paid with your representative. 1st 11-30-22 & 12-3-22. Today 12-16-22 and NOTHING. Received message from FedEx of delivery date which came and went. Called FedEx shipment in Ohio due to Spilsbury (guaranteed) delivery is the lowest on their priority list I will receive sometime before Xmas. Again I was told by your Rep. No later than 12-12-22. Social media will be notified of your terrible company.

I Placed an order in July with Spilsbury and I sent a check with the order. My check was cashed and I have never received ANYTHING from my order! I haven't never heard one word from them! I Want my products or my money back immediately. I am disabled and need puzzles for my only entertainment and I have a very low income. BAD BUSINESS. Jerry Dalton.

How long will I have to wait? I have been waiting for 5 weeks for my order to arrive and there was never any sign of it.
Needless to say, I have a tracking number and I didn't use it till I understood that there was something wrong with my order. It turned out that it was false.
Ok, maybe it was a usual thing, so I called customer support. They confirmed that my tracking number was not working, but didn't help me out anyway.
Not even their representatives were aware of where my order was.
It's terrible. It was probably lost.
I will wait for one more week and then will ask for a refund...

I bought something from this site and made my order over a month ago and still haven't received anything! When I contacted Spilsbury their support assured me my order was on its way. I waited patiently but time passed and nothing. When I contacted them and asked for a refund they said that I need to wait a bit longer. I asked them to cancel my order but they said that it was impossible. They are terrible! I'm still waiting for my order and I regret I ordered from this site!

We bought 3 puzzles from the website www.spilsbury.com. It was big mistake, and now we would like to ask for the help. We placed the order a month ago, but still no news from the seller. He didn’t confirm the order and hasn’t sent the order at all. He started to ignore us and impossible to reach him, so we wanted to ask for any advice or assistance. We want our money back. And be careful if you buy from them.

I also ordered from Spilsbury on 12/18. The order screen said order by mid day 12/19 and receive for the holidays. Received my confirmation email.

Today is the 28th and no order. I called customer service and they said it had been canceled due to credit card denial. No way. So she asked if wanted to retry. I said I was going to call the credit card company first. She then said it could be something as simple as wrong expiration date on card and sure enough she gave me the wrong date. After following through with the order, I find it convenient that before I tried to straighten out with cc company, she offers that the date could be wrong. I'm suspicious by nature and have to believe that they couldn't fulfill their orders and are using this as an excuse. Even if this is not the case, I received a confirmation email but no cancellation email. She said that was not their policy. I am very disappointed.