The complaint has been investigated and resolved to the customer’s satisfaction.
I've been buying only Big O tires for years, but a new policy cost me $120 to replace a tire that should have been free under what I thought was their warranty.
What happened: Major blowout on the freeway, shattering 1/3 of the sidewall and splitting 1/2 the tire from the tread. Changed to spare, brought it in to Big O the next day and asked, "What can you...
The complaint has been investigated and resolved to the customer’s satisfaction.
DSLExtreme's service was intermittent at best but I canceled my service because I moved. When I called to inquire how to return the company's modem, I was told I should wait for a box to be sent to me. I waited a month but the only thing that came was a demand letter for payment for the modem. I called again and was told a box had been sent, but that...
The complaint has been investigated and resolved to the customer’s satisfaction.
My trouble with Sprint PCS started the very first day I received my 3 phones in the mail and contacted Sprint to begin service. My account was horribly messed up. One phone was set up on account all its own while the other two were on the same account. More recently, I called to make a payment over the phone using my checking account. The amount of thi...
The complaint has been investigated and resolved to the customer’s satisfaction.
The story: our ejector pump broke (ejector pump is similar to a sump pump, but pumps out wastewater to the city sewer instead of storm water to the yard) in our new house. I called hwa. I was told i'd get a call from a plumber at 9am the next day. I didn't. I called again at 11am. I was told the plumber would call that afternoon. I called him. He didn't...
The complaint has been investigated and resolved to the customer’s satisfaction.
I've placed three separate orders with Walmart.com online within the past 30 days. Two orders have arrived late, and I'm currently still waiting on the 3rd and FINAL order I'll ever place. It's been 16 days since I placed the order and my credit card was charged, and I've still not received this order. Walmart advertises on their site "place order site to...
The complaint has been investigated and resolved to the customer’s satisfaction.
I had Imperial Movers moved our stuff from apartment into our townhouse. We wrapped everything ourselves to save money. Anthony Smith (co-owner of Imperial Movers) charged for $600 for the service. I had $100 deposit and I was supposed to receive the credit back. He used the credit card swipe to credit back my money. However, he ended up charging me another...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am a very UNHAPPY CUSTOMER of Papaya. I have to say their customer service just seems to be plain BAD! I went shopping at Papaya in Concord California and the sales clerks there never helped me. One time I asked them to hold the clothes I was planning to purchase while I went to the bathroom and get a bite to eat. When I returned about half hour later...
The complaint has been investigated and resolved to the customer’s satisfaction.
On friday, the 30th of november I received a phone call, telling me that I won a trip to florida for 4 peoples to go to disney land with a cruise (I don't remember all the details of the cruise). They told me that the total cost is normally $5000 but I will only have to pay $998 If I which to accept this wonderful trip. They told me they will send me the...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchase a computer from Blue Hippo, I paid $99.00 activation fee, plus six weeks debit amount of 39.99 totaling $239.94. I also pay and extra six week debit amount of 39.99 before Blue Hippo sent my computer. The only thing that was shipped was a 17' color Monitor (monster size monitor) I was told it would be a flat monitor, Harddrive, speakers, keyboard...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am writing to complain and reveal about unfair marketing of 'npower'. One day, one of 'npower's staff visited to my house on April. At that time, I said I didn't want to change my supplier too many times., However, your staff kept explaining their service is cheaper than my exist supplier. Therefore, I asked him 'Just give me a quotation if you want'...
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello, I am new to Sears and for my first major purchase the experience was horrible. I need a new stove and had been watching the prices for weeks. I finally decided to go with sears because out of all the retailers they seemed to have the best price.
On Black Friday Morning I had my mother call sears to see if her sears card was still activated. They...
The complaint has been investigated and resolved to the customer’s satisfaction.
Magazine services is a big rip off!!! Don fall for it! First they call u and tell u how u are in 'good standards' with the company. the nice person who is supposedly new goes over info. with u and after that she says do u mind telling my boss how i was it is my first day. So of course ur gonna do that and u do and the boss goes over the info with u... but...
The complaint has been investigated and resolved to the customer’s satisfaction.
In 2002 we refinanced our home through CitiFinancial. In May 2003 we were hit by a tornado and had $39,000 damages. Our basement was flooded. We filed claims with our homeowner's insurance. They began to pay us and we started to have repairs done. One check was for $11,000 made payable to me and my husband (since we paid our insurance premiums direct and...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a few items on 11/2/07 in hopes to have them before Thanksgiving when I was visiting my family in New York. I kept checking the order status - no updates. I e-mailed 'Dan' to find out the status and even left a few voice mails - no response. Finally, I sent an e-mail on 11/17/07 to cancel my order because I could not get a response from the...
The complaint has been investigated and resolved to the customer’s satisfaction.
Sprint fraudulently stole money from my checking account! After they received a payment check, they copied my banking information and accessed checking account, and withdrew more money without my knowledge. I only authorized a one time payment through a check. That's all. I mailed Sprint a $400 check . The following month I saw the charge was duplicated on...
The complaint has been investigated and resolved to the customer’s satisfaction.
The House of Blues in Cleveland Ohio ripped me off. I bought tickets to a concert there and when I went to see the show, it was so oversold that I could not even find a place to stand to see the concert. I complained to management and asked for a refund. I could not believe they sold so many tickets to this concert that it was so overcrowded, it was unsafe...
The complaint has been investigated and resolved to the customer’s satisfaction.
Let me start off by saying thank you for taking the time to read this. Please bare with me. I hope that someone is sincerely reading this and will respond promptly and correctly. I have numerous problems with your company. I would like to have these problems addressed quickly and appropriately. If not then I will have no choice but to disconnect your...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a tv online thanksgiving night, item showed in stock and that it would be delivered to the store. 3 days later I get an email that says the item is unavailable. False advertising, they show a great sale price because they never intend on sending you the item. Salesman tried to bait and switch when I went to local store to check same item, 'oh we can't get that one but look at this more expensive tv!
The complaint has been investigated and resolved to the customer’s satisfaction.
I engaged an agent from this company and found that my premium was less than half what progressive and many other insurance companies quoted me at. This raised a red flag. (I mean, wow, out of the blue a lone insurance company is half my quoted premium from scores of other agencies). I then started asking the agent very direct questions trying to catch him...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had geico for quite some time. Recently I received a cancellation notice. Said payment due on Nov 19. I called in and had my employer call stating I could not make a payment until the 29th at the latest. The representative said that would be fine the policy would not cancel they would extend it. The night before Thanksgiving we were traveling to...
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Mary Nicki Dancy. On or around 10-27-2007, I received a two-month statement from AT&T. I called a number and had a conversation with John Scales because I knew I had paid my phone bill. John told me it appears as if when I made the September payment it never went through because of an error I made with one number. At this time I told Mr. Scale...
The complaint has been investigated and resolved to the customer’s satisfaction.
After 18 months the door water and ice dispenser failed. We had a 3 year service warranty and after a week of listening to this unit clap and blink the service tech required another week to order parts. The refrigeration in the refrigerator section then failed and now we have a 1000 "ice box" to keep the food from spoiling. Now they say it will take 7 to 10...
The complaint has been investigated and resolved to the customer’s satisfaction.
It was one year ago today that I was terminated from Quicken Loans for being outspoken about the stupidity of buying Christmas gifts for directors that earn well into the six figures, and for being part of the overtime lawsuit. On a side note, JP converted to Judaism. He's actually half Italian and was raised Catholic, but since Dan Gilbert is Jewish, many...
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam alert! Do you get these bonus points to use towards magazines or 'gift' items with your credit card? I have used them in the past but never heard of this company. When you send these 'coupon' order forms in, you have to put your credit card number on them, thus, the company sending the item would already have your number. I did recognize the item they...
The complaint has been investigated and resolved to the customer’s satisfaction.
They bought my mortgage and I sent the first payment to the old mortgage company. Now they are fining me $4K. It seems from reading all of the other victims' stories, that they are a criminal operation. We should come together and hire a lawyer to put a restraining order on this company.
If they are committing so many illegal maneuvers, more than fines should be threatened, but actual criminal proceedings.
