Upon contacting Imperial Movers/All In One Moving for a price quote, I was informed by manager, Anthony Smith that the co. beats competitor rates. Smith stated all that I would need to supply is an address for the co. so, he could verify that I was not getting "2 guys off the st.". I provided my debit card # in order to reserve the service. He informed the deposit would be $100 and would be nonrefundable. Later I asked Smith to beat a rate I was quoted by U-Haul who now offers movers, packer, and cleaners with their service. I was quoted $178 for a truck and 2 men. Smith stated he would not beat that rate because U-Haul is not registered with AMSA as he is. Upon contacting AMSA, I found that he is NOT registered with AMSA. He began speaking very rudely and attacking me via phone. My deposit was already deducted so, I reluctantly agreed to continue with my order Smith assured the movers would arrive at my start location between 9 and 10am however, they did not arrive and start loading until apx. 10:30 which caused me to miss contractors who were awaiting my arrival at my new home. I was trying to get resolve from Smith via phone on numerous occasions throughout the morning while his lazy movers were reluctantly and haphazardly moving my things all the while enduring his rude and crass dialog via phone. Before yelling and abruptly hanging up on me, Smith stated he would adjust the cost of the move due to the inconvenience but, he charged my card for $247 more dollars and said he would adjust the cost later. After having a heated argument with him and feeling threatened by his shady employees, he lowered the cost by $15. I want to make sure he is held responsible for his unprofessionalism, deceit, and lack of customer service and that no other consumer endures the service I was forced to endure.
I had Imperial Movers moved our stuff from apartment into our townhouse. We wrapped everything ourselves to save money. Anthony Smith (co-owner of Imperial Movers) charged for $600 for the service. I had $100 deposit and I was supposed to receive the credit back. He used the credit card swipe to credit back my money. However, he ended up charging me another $100 (this is a scam). He said that he does not know how to use the new machine, which is BS. He told me to call Monday morning so his secretary (his wife Rhonda Smith) could recredit my money. I called that morning and he said everything was taken care of. I checked my account and still did not receive my $200. I called again and talked to Anthony. Again, promises... as of 11/27/07. They don't return my calls or answer the phone anymore. I still have not receive my money yet.