Imperial Movers reviews and complaints
Poor Service/Dishonesty
Upon contacting Imperial Movers/All In One Moving for a price quote, I was informed by manager, Anthony Smith that the co. beats competitor rates. Smith stated all that I would need to supply is an address for the co. so, he could verify that I was not getting "2 guys off the st.". I provided my debit card # in order to reserve the service. He informed the...
Read full complaint
Scam company
I had Imperial Movers moved our stuff from apartment into our townhouse. We wrapped everything ourselves to save money. Anthony Smith (co-owner of Imperial Movers) charged for $600 for the service. I had $100 deposit and I was supposed to receive the credit back. He used the credit card swipe to credit back my money. However, he ended up charging me another $100 (this is a scam). He said that he does not know how to use the new machine, which is BS. He told me to call Monday morning so his secretary (his wife Rhonda Smith) could recredit my money. I called that morning and he said everything was taken care of. I checked my account and still did not receive my $200. I called again and talked to Anthony. Again, promises... as of 11/27/07. They don't return my calls or answer the phone anymore. I still have not receive my money yet.
Company Business Name: Imperial Movers
Country of complaint: United States
Address: 5810 Kingstowne Center Dr. Suite 120, Alexandria, Virginia
Phone: (703) 795-4385
Website: imperialmovers.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I hired this scan company for moving a list of furniture from Naples Fl to VA
thé quality insurance service never honored their appointment and because I have added some more package their increased their initial quote xxx4
With no possibility to discuss or to come back to the initial list and quote
They never refund me the deposit
STAY AWAY FRIM THIS COMPANY
I had no problems with their charging, but same customer service problem. They broke my TV, eventually admitted it, and just won't do anything about it. Every time I call I get put on hold and not returned to, or told that I will get a call back and get nothing. They like to tell you that you are calling the wrong person, but the other person is never available. Sometimes they are out for weeks at a time.
It's been months since the move and I've received nothing. When I do talk to someone, I get told that the paperwork will be here "any day now" but never have a response. The latest, when they promised to fax me the information by the end of the day, was that their computer system is down and they can't print the paperwork today. Do these things happen? Sure. It's just too much of a coincidence right after they promised me a response today.
wish I saw this. They broke my TV too!
WARNING: DO NOT USE IMPERIAL MOVERS! DO NOT USE IMPERIAL MOVERS! DO NOT USE IMPERIAL MOVERS! They charged my debit for services that had not been rendered without my approval. They also broke my BRAND new LCD TV. Please do not use their service. The Better Business Bureau has them listed at a grade of F.
They are also listed under the name "All in One Relocations Services" with multiple addresses all out of Virginia. Their telephone number is [protected].
PLEASE DO NOT USE THEIR SERVICE!