The complaint has been investigated and resolved to the customer’s satisfaction.
I went for an eye exam on June 19, 2008 at the EyeGlass World location at 44 E. Grand avenue in Chicago, and ordered a pair of glasses. The total price was about $275, and they said that it would take about 10 days to deliver the glasses.
I decided to charge the glasses, but since I needed glasses the same day, I took the new prescription to another store...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am still waiting to have some of the items in my home fixed. These are the same items I have spoken to you about several times (incl. e-mail). A company dropped off base board pieces and said someone would be by in a few days. I'm not sure what they are for & are still laying in my yard where they were dropped off. My 1st contact about my home problem...
The complaint has been investigated and resolved to the customer’s satisfaction.
Over a year ago, my Costco charge card quit working. I mean, the magnetic part is corrupt. I cannot purchase gas and when I use it inside the store, the Manager has to be called each time! I have asked for a new card, but the person from India on the phone keeps telling me that my card is fine. It is not fine, it will not work!!! I have tried to order a...
The complaint has been investigated and resolved to the customer’s satisfaction.
I started to use Cricket on June 3, 2008.My plan is $35, 00 and I add international text mssg plan $5, 00.As soon I got home I've tried to send intl text, but the thing is I couldn't receive any intl text, I’ve tried to contact couple friends in another country to send me intl text again for couple of times. Unfortunately, I still couldn't receive any intl...
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a new LG front load washer and dryer and paid for delivery and setup. They came out and installed the two units, but told me that he couldn't get the old hot water hose to unscrew from the wall.
He said that he could just leave it on and connect it to new washer. Well, he did and had me sign the invoice. I told him that I had a stroke 3 years ago...
The complaint has been investigated and resolved to the customer’s satisfaction.
No where in their ad did Dermitage say you would be charges for their FREE trial size of Wrinkle treatment.
When I received my credit card bill, I was charged $89.98 for this "FREE" trial. If I don't get credit for this trial size which I sent back. I will contact the Better Business Bureau to get after these fraudulent thieves.
This is a scam. Beside...
The complaint has been investigated and resolved to the customer’s satisfaction.
This customer service department is INSANE! The store and sales staff were great. Then I had to deal with "customer service" in the corporate office within 1 week of delivery. They botched the pre-treatment and refused to take responsibility! I PAID for this service and their response to me was "If you clean the couch we will treat it" are you kidding if...
The complaint has been investigated and resolved to the customer’s satisfaction.
AHS was going to have to replace a blown A/C compressor at my house. The tech inspected it, agreed it had just failed under normal operation, and left.
An hour later, we get a call from a rude AHS rep telling us that the repair was denied due to a couple of dented fins on the compressor. This is a large unit with close to 40 square feet of heat exchanger...
The complaint has been investigated and resolved to the customer’s satisfaction.
I would not recommend H.H.Gregg for any appliance purchase. Their models all seem to be one and two years old. Many of them have major problems within the first two years. The extended warranties are not factory or manufacturer backed. They are held by some GE concern that has no consideration for the customers concerns and frustration at the lack of proper...
The complaint has been investigated and resolved to the customer’s satisfaction.
My mother and I purchased a Dodge Intrepid from Carmax last year in May. I have so much to say about this vehicle and their poor customer service. They are crooks and something needs to be done. I have for daughters one being an 18 month old and I can't afford to be turning my vehicle off every time I come to a complete stop because the transmission i...
The complaint has been investigated and resolved to the customer’s satisfaction.
I was told the exact same things as others down to the t! Even got the lil nice full colour package and contracts. I thought wow, they really must be a professional company! Or just have tons of money to spend on marketing/advertising!! Boy, they really had me interested. I knew this sounded too good to be true. The ratio of folk getting their product in...
The complaint has been investigated and resolved to the customer’s satisfaction.
I was an employee for AMC for over 6 years. I've seen so much during that time, I'm wondering where to start. But here goes... I'll start with health code violations. During the beginning of my employment there, I worked as a concessioner. While there, I witnessed the procedure for making hot dogs was, well, substandard.
Although the first hot dogs of the...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am in the Army and I got screwed by my ex-wife and so did my credit history. I have been making payments to this company for 19 months now and I still owe MORE than what I paid for the car. I have been trying to trade it in but because of the amount that I owe and the miles that has racked up nobody else will finance me. I think this company does thi...
The complaint has been investigated and resolved to the customer’s satisfaction.
Called 5 different times today for 12 different vacation destinations. ALL were "booked". At the tour we were told "As an owner you can always get in where you want to go! Booking at the last minute is no problem!" That was one of the biggest lies we were told. We were also told that RCI had many more resorts we could choose from. Called RCI and they were...
The complaint has been investigated and resolved to the customer’s satisfaction.
I visited the Patrick Henry resort in Williamsburg Va, on 6/29/08 and was informed by an employee there that if my income listed did not match may tax returns from last year I would be made to pay for the free gifts. This staff basically lied because no one other than the federal gov't can access my taxes. When I was contacted about why I did not take the...
The complaint has been investigated and resolved to the customer’s satisfaction.
This shipping company (EGL - which is now a part of CEVA) lost my plasma television (ordered through Amazon.com), and then lost a second replacement television sent by Amazon. In both cases, they never bothered to call me and tell me they lost the TV, causing me to have to make arrangements for someone to be at my home during the 6-hour delivery window --...
The complaint has been investigated and resolved to the customer’s satisfaction.
I live in a beautiful gated golf course community in Williamsburg Virginia. I purchased my home from lennar and financed it through their finance company.
From the beginning I was overcharged for my home but I had no where to go. Since 2006 I have had floods, I replaced all appliances that never worked.
I have replaced toilets, my master bath have been...
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to see a specialist. After checking Aetna's website to make sure the doc was in network, I called Aetna to make sure as well. The doc even called and transcribed the call because of problems with Aetna in the past. The claim came. They charged the doc as out of network. After I called, the customer service rep just did not care. It was not her...
The complaint has been investigated and resolved to the customer’s satisfaction.
When booking a flight with www.easyjet.com, the website asks you if you want to save £10.00 on your booking. If you click "yes", it re-directs you to the Shopper Discounts and Rewards website. They ask you for your email address, and while you think it is some type of newsletter you are signing for, what you are really doing is signing on for a direct debit...
The complaint has been investigated and resolved to the customer’s satisfaction.
My 12 yo daughter ordered a magazine from this company and about three weeks later I ordered a magazine from them. $109.00 later and waiting the 120 days for delivery we never received a thing. It is now over 6 months and have not gotten any response. I have called, I have e-mailed, I have written letters, I have even called the Los Vegas Better Busine...
The complaint has been investigated and resolved to the customer’s satisfaction.
In June 2008 I cancelled the insurance on my mobile home with Greentree Servicing. I purchased my own insurance.
They show on their paper work the name of my new insurance company. They told me over the phone what my house payment would be minus the insurance.
I made the payment they told me to make. Today 6/30/2008 I got on their online service to make...
The complaint has been investigated and resolved to the customer’s satisfaction.
Never in my life have I been so confused, mistreated and financially raped by a company. Even AOL's routine double and triple billing wasn't as bad as dealing with IUG. At first glance, this company was EXACTLY what I was looking for and like all things that appear too good to be true, it was.
I'm a native American small business owner located in Maine. I...
The complaint has been investigated and resolved to the customer’s satisfaction.
When my husband, daughter and I joined, we asked about her membership because she was returning to college in Sept. No problem, they said, we have several affiliates in Phoenix and she can go to any of those as a member free of charge. What a lie. LA Fitness, where they sent her, denied this arrangement and were going to charge her $15 per visit! What a...
The complaint has been investigated and resolved to the customer’s satisfaction.
Yeah, they sure didn't "come running" to help. I had what felt like a tire going flat on my Mustang today, and went in to have the pressure checked in the tires.
The counter lady told me to drive around back and when a bay became available, to pull in and they would take care of it. So, I watched her come to the shop as I was waiting, (assuming she told...
The complaint has been investigated and resolved to the customer’s satisfaction.
National Dealer Services continues to call my house daily on both my land and fax lines. When I press to be taken off the list, they call the next day. When I press 1 to speak to a representative, the phone hangs up. I have, however, recently spoken with a rep on 2 occasions. They both hung up on me without an apology for the inconvenience or even listening...
