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I was told I would receive a refund for a hotel that I did not stay at in Miami because they canceled my reservation not me and I had a book in a different hotel I never received my refund I will attach pictures of the email telling me how to receive my refund.

I booked a room through Priceline at Holiday Inn Express, Milford, CT 7/8-7/12/21 for the funeral of a family member. When we checked in and went to our room and tried to take a shower, there was no hot water. Fortunately, we were able to take a shower in a family member's room. The hotel management was aware that there was a hot water issue, some of their equipment had failed and affected some rooms. When we checked out on 7/12 along with other members of our party, a 30% discount was issued to those without hot water who had booked directly with the hotel. The hotel was not able to give us the discount since we had booked with Priceline and told us to contact Priceline for a refund. That has been a nightmare... I have contacted them 7 times, each time waiting on hold, being "escalated" to the "CR" department and then being told the hotel manager denied the discount... I have been in contact with the hotel manager, Steven, and he assured me that he would approve the 30% discount/refund but has heard nothing from Priceline

Due to the COVID, I have canceled my trip which number is [protected], and contacted Air Canada which has been processed back fund to the Priceline and issued as a credit memo number 014-[protected], I have already contacted many times again and again to Priceline to retrieve my fund, but their staff always didn't solve the problem, I still don't receive my money. Please check the attachment as proof from Air Canada, thanks!

I had purchased tickets for two for flight and hotel to Savannah, Ga in July. This was done on June 4. I had to cancel the trip due to a COVID exposure and when I talked to Priceline about this they called each airline and I was told by both American and United they would not charge me any penalty and my cancellation was valid. I was told by a representative from Priceline that I would be able to schedule my new trip whenever I wanted and a credit would be issued on my behalf. Today I tried to do just that but since I wanted to know what my liability over and above the $589.57 I had paid prior, I went online to schedule the trip on the dates I needed with hotel and air for two and it ended up being $697.57 . Well I thought I would have a minimum liability on this so I gave them a call to proceed with the reservations. After calling and being told I would have to wait 45 minutes for a call back I received the call back but did not get to the phone quick enough so I had to call again and THIS TIME I had to wait another hour and 45 min for the call back. When I spoke to this first person they told me I needed to speak with someone else so the phone transferred me again and I spoke to a person who had me on HOLD TWO AND A HALF HOURS while she 'worked with the first airline and then told me I owed an additional $240. I asked if she used the credit from the prior trip and she said she used the $115 credit for this leg of the trip but she needed to call the second airline for the second leg...that equated to the total two and a half hours on hold. At that point she told me I owed yet ANOTHE $240 for the second leg and I only received $115 credit on that leg for a total of $480 since each airline was charging me a ONE WAY FAIR which we all know is MUCH HIGHER than round trip and THAT DID NOT INCLUDE THE HOTEL! I was FURIOUS! I had already allowed this lady to take an additional $240 on my credit card for one leg of the trip when she told me it would be ANOTHER $240. I told her I bought a round trip ticket WITH hotel for two last time and I was attempting to do the same this time. She then said the air was being charged as one way and not round trip because they were different airlines! I told her I could buy this trip online without any credit for $600+ dollars that DID INCLUDE THE HOTEL while she is charging me an additional $480 for the air and another $320 for the hotel for a total of an ADDITIONAL $800 added to what I had ALREADY PAID for a total of 800+589 less the 215 credit for a total of 1174 for this trip that I could buy online for nearly 700 WITHOUT the credit but I would lose my entire 589 supposed credit! Here is the page from the website showing the amount I would have paid if I did this online without my credit:
Mon, Aug 30 - Tue, Aug 31
River Street Inn
Savannah Historic District - Riverfront
1 Room - Queen Room with Two Queen Beds - Ci...1 night
Change hotel
Change room
Mon, Aug 30 - Tue, Aug 31
Phoenix, AZ - Savannah, GA
Monday, August 30
American Airlines Economy Class
American Airlines-image
5:00a
PHX
CLT
42m
2:02p
SAV
1 stop
6h 2m
Tuesday, August 31
American Airlines Economy Class
American Airlines-image
6:23p
SAV
CLT
52m
9:53p
PHX
1 stop
6h 30m
Free Cancellation within 24 hours
Change flight
Flight details &
Here are the charges for this trip: Package Savings
You're getting our best possible prices because you are a VIP.
Cost per person
1 room for 1 night
$105
Flight ticket
$514
Number of travelers
X2
Subtotal
$1236
Package savings
-$561
You pay today
$674.03
Or as low as $61/month
Learn more
Hotel fees
$23.54
Total cost
$697.57

Continue to checkout

HERE Are the charges for THE TRIP I CANCELLED:
Priceline trip number
[protected]
Purchase date
Jun 7, 2021
Payment method
Affirm
Billing name
Affirminc Biegen
Cost per person
$306.82
1 Room for 1 Night
One-way Ticket
One-way Ticket
Taxes and fees
$57.58
Number of travelers
X2
Total charged
$770.70

Since I had started to set up this trip with the representative I no longer have access to the initial leg of the trip for 7/13...only the second leg now shows in their system and they replaced the first leg with the trip of 8/30. I'm not sure even if this charge is the 'new' fee for this trip or the old fee...what a MESS!

I went to the website and bought round trip airfare for a flight to California. The tickets were around 561 dollars per person roundtrip, 3 adults. Priceline billed me over 4000. dollars for airfare from honolulu to california and back and refusedb to fix there mistake. Basically they charged double the price of the round trip fare . I am disgusted with this company and will never use it again.

I booked a room 6 Aug 21 at a Travelodge in Laramie Wyoming, trip # [protected]. The room was Advertised as a 2 star but was the most filthy, nasty place I have ever stayed. I do have pictures! From inside and outside it looks like the building needs to be condemned. It is not even a one star. Priceline misrepresented this hotel and should refund me the price I paid for this room.

PS: IM a gold VIP member with Priceline!

Van Wallace
[protected]

Hello.

I have now called twice and was told that I would receive an answer and resolution withing 5 business days!

I have used Priceline multiple times and this is the first time to have a problem with a online booking.

I had booked for the Super 8 in Sidney Ohio,
Priceline trip number [protected] on 24th June for 2 rooms, 2 nights

Total cost $306.08

On arrival I was told that the Motel had no record of this booking, even though I also presented a paper copy of the booking.

I subsequently had to pay direct to the Motel.

I respectfully request a refund of the $306.08 charged by Priceline on my
Capital 1 Credit Card. Please make this refund as soon as possible.

If required I can supply paperwork to support my claim for a refund.

Yours sincerely,
Captain Alan R. Griffin

I ordered and paid additional money for a nonsmoking room for my son. Upon arrival he was given a smoking room and told non-smoking would be additional $21. I sent him back down to inform the desk we had already paid extra and they indicated we had paid extra for a late in the day reservation. I spoke with Elvie in customer service at Priceline who said their contract was for a smoking room. I informed her this was a bait and switch or there was a problem with their website. I had paid an additional $14 for a non-smoking room. She informed me that no one had complained of any website problems (ME) It is simple...common sense should tell you someone doesn't pay additional money because they want to! I admit I was more than frustrated with this agent whose only resolution was for me to pay the additional $ or cancel the reservation. I am a frequent traveler and have not had to contact their customer service before so their agents' unwillingness to correct an error is unacceptable

i canceled a hotel reservation at Econo Lodge in Norwalk OH 8 weeks before reservation date. I still was charged. Spent over 2 weeks talking to Priceline, BarclayUS Cards, EconoLodge Hotel Manager, Choice Hotels and found out another party Agoda, the website this hotel uses. None of them were willing to get this charge removed. I provided the cancellation number I received from the Hotel directly, but he claimed I was a 'NO SHOW" and cancellation was not in the system. BUT Choice Hotels seen it in their system. They all said to contact the others (mentioned here). None will back up the customer card holder. They put you on hold, never answer, disconnect. Then when you do get someone, you have to start all over with the issue. Priceline says because the hotel was a partner and the hotel was not willing to credit this back. They have allowed this to happen and says they could not do anything about it. With all the proof, you still get screwed over by Priceline.

I have been a long term Priceline user and up until this point I have been satisfied with my experience. This year is different. I had several problems during a recent trip to Europe, but nothing beats what just happened. I booked an express deal for 87 at the Juniper Hotel in Cupertino. I have booked previously on Priceline without issues. For the previous two days, when I tried to book this deal, I consistently got the message that the deal was no longer available. When I booked last night, the booking went through, but I was charged for the full price of the hotel not the express rate. Two long phonecalls later, your agent claims it was my mistake and the booking cannot be cancelled or modified.

This is a classic bait and switch advertising scam and I will continue to file complaints with the BBB and all appropriate government agencies unless it is remedied. I am attaching a screen shot of the price that is still showing on your site.

I travel frequently and have always relied on Priceline for the best deals. I will no longer do so, and I will encourage everyone I know to avoid all dealings with the company in the future.

Cupertino, CA - Monday, August 23, 2021 (Itinerary# 428-958-323-45)
Inbox
Juniper Hotel Cupertino, Curio Collection by Hilton
Aug 23-26
Check in
Aug 23, 3:00 PM
Check out
Aug 26
Duration of stay
3 nights
Address
10050 South De Anza Boulevard, Cupertino, CA 95014, USA
Phone number
+[protected]
Confirmation number
[protected]

I stayed at Super 8 by Wyndham Madison East on 8/10/21 for $64.36 it was rated 3 stars but was a dump. Garbage all over the grounds, in the plants, in the lobby and right outside my door. Weeds growing up.all over the lot and a tree down and no safety comes by it. Room had throw pillows for pillows, no hand towel and blanket with burns in it. Carpet not clean and place looked sketchy all over. Customer service was extremely poor. No talking or pleasant manner at all. Keys didn't work at 11:30 p.m. and I was yelled at for asking for new ones.

Other hotels in area with packed lots and hardly anyone here and I feared for my safety due to how it all looked. Paint peeling everywhere and it looked as if a person could break in. I put a table in front of the door and bare my slept due to the clerk's rudeness and the conditions. How could this be a 3 star and cosy me $64.36? I'm using my social media accounts to tell people about the hotel.as well as Price line having gone downhill for service.

On 07.19.21 I booked two nights at The Portofino Universal in Orlando FL for my daughter and her two small children (5 yrs & 6 mos) The rate was $500/night plus $100/pp for 3 FAST Passes to Universal Park for one day tax, $12/pd valet, resort tax all of which was acceptable.

Make note …All this time I thought I was making this reservation through the actual hotel. When I was about to give them my credit card info they quoted a total cost of $2030.85! I was stunned and asked what comprised the difference? She said it was a mandatory COVID FEE and every room had this charge.

I reluctantly made the reservation but was sick about the ‘extra fee'!
We had a wonderful time. As I checked out I asked the clerk for a copy of my folio. She said it just reflects your room and poolside charges; everything else was already paid through PRICELINE!

Once again, I was shocked that Priceline was involved.

The more I've been thinking about this, the more I felt the necessity to put in writing.

It makes me very sad and annoyed to be ripped off like this.

I'd be happy to provide any supporting documents I have and the actual hotel room charge.

Your response will be greatly appreciated….

Thank you,

Pamela L Patterson

Booked a flight to UK and upgraded to Premium
Itinerary when printed off showed Economy seat
Been contacting them for last 3 weeks said it had been fixed but its not
spent hours on the phone and texts
told me to contact Delta they said contact Priceline
no one seems to be able to fix the problem
stressful and awful experience
BOOKING #J0NC5Y

June 28 2021 I made a reservation for Super 8, 315 Airport Rd SE, Albany OR under my name Michael D. Wray. We arrived our room had broken air conditioning. It was 92 degrees outside. No way were we going to stay there. Manager stated she would not process charge as it was not our fault as she had no more rooms available. Charge was processed by 3rd party (Priceline) on 6/29/2021 for $155.96. I called Windham [protected]. They gave me a case #4605252. I was told that we had to wait until 13 Jul 2021. We still do not have a refund. Called again I was told I had to go through 3rd party for our refund. Given number to call [protected]. They had no record of confirmation # or any of our phone numbers. Told me to hang up and get the correct info and call back. All of that was automated. I can't get to a human being. I do not know where to go next. Please contact me via email at: [protected]@yahoo.com or by phone [protected] ASAP.

Priceline booked a different date that I had requested to Hilton in Charlotte on executive park.They stated that it was nonrefundable and it was nothing they could do.I went back to my history of my search engine and the dates that I had search was there as I expected and I tried this to tell Priceline that the mistake was made on there end, but they didn't even care, and they kept my money because there wasn't anyway I could go on that different date.

Three weeks before my hotel reservation, i contacted Priceline to cancel and get a refund. After being on hold for over 15 minutes, I was told no cancellation and refund. I tried to escalate but no one called me back. I contacted the BBB online.
A week later, I received an email cancelling and refund. What? No one from Priceline ever responded to me so I made arrangements to use my original Priceline hotel reservation. I immediately called Priceline and after waiting for a call back, Priceline refused to reinstate my hotel reservation. They had never contacted me they just cancelled it and now I'm left with no hotel and higher rates because it's about a week away.
Priceline is a complete fraud. They take your money and once they've got it forget about any customer service.
I'm never using Priceline again and telling all my friends and associates not to use them either. Horrible company. They could have fixed this easily on two occasions but instead screwed me.
George Basore

7/24/2021 Getting in touch with their reps as been a struggle. I started my inquiry first thing on Saturday morning. The first rep that answered was Mary. I was calling because we have heard directly from people who have stayed at the hotel we are going to in Puerto Rico and have been seeing some negative reviews over the past four months, and we wanted to see what options we had with our trip coming up on 8/5/2021.

First rep I finally got to speak to asked if I wanted to cancel my trip. I said no. I stated everything I typed above. At 9:39A, after being on the line with her for 15 mins., Mary told me she would transfer me to Customer Support to get further assistance because she was in the Sales Department. She put me on hold and immediately the recording said that because they were experiencing high call volumes and my expected wait time was three (3) mins., they would place me on a callback list or I could call at a later time when not so busy. I chose to get a callback.

At 1:01P I missed a call from Priceline because as you all may also experience, a lot of our phone carriers are blocking many 800/888 type of calls because of issues with spamming. I called back at 1:09P after I saw the missed call and was immediately given the option to call later or be placed on the callback list. I opted for the latter. I kept my earpiece in just in case.

At 1:14P I received a callback from rep Amber, which is where the main part of this report starts. While I am truly not pleased about the time and loop we as consumers have to do to get a hold of a rep, this one floored me.

Initially rep Amber asked me if I wanted to cancel my hotel stay for 8/5/2021 and I said no. I re-shared what I was trying to do and she again asked if I want to cancel. I said no again. She then told me that all she is able to do is refine my money. I restated that I did not want to cancel because our trip is a little over a week away and we need a place to stay and I truly wanted to see what options were available. She sounded irritated with me and told me that she can only offer me a refund. So I asked what we as consumers are supposed to do, especially when we call in that there have been horrible reports from travelers. Again, she told me she that there are only certain things she can do and that is give me a 100% refund, which will take 7-10 business days. I again stated that I do not want to cancel at this time and asked her to confirm that I have up to four (4) business days prior to my trip to cancel. She confirmed yes. Again, I could hear her irritation in her voice at the fact that I was asking questions. She told me again she can only give me the refund and I told her the previous rep said that I would need to go to someone in her area for options. So I then asked her if Priceline only cared about getting my money since I could not get her to talk about the issues with the hotel and she responded "yes." I then said so you're saying yes that you/Priceline only cares about getting money from customers and not at the fact that the place you book us has bad reviews. Then she tried to backtrack and say she didn't say yes. I said you did and it's recorded. She then told me she was trying to find some way to help me. No more words are used and the call went on hold at approximately 1:19P and at 1:20P it was disconnected.

Here's the kicker. At 1:18P, while I was still on the phone, I received an auto-generated email from Priceline- Amber had cancelled my hotel for 8/5/2021 even though I clearly stated I did not want to cancel when the call began.

I booked and paid for my hotel room for our August trip on 3/14/2021. The price of rooms now have doubled. Are you kidding me that a Customer Support department does not have agents that you can talk to. I am less than 1.5 weeks away from my trip and I simply wanted to see what options were available for us.

At 1:36P I called back and got through to Davis at 1:39P. He apologized for the poor treatment by Amber and confirmed that my reservation was indeed cancelled. He stated that because Priceline has now issued the refund that he could not do anything from his area and would have to transfer me back to Amber's department. He also shared that Amber did not put any notes during her session in the system, which was odd. He again apologized for this happening to me. This was at 1:45P.

I was on hold for approximately 32 mins. Remember, I started this process around 9:00A.

At 2:23P I was connected with Natalie, who may have been a supervisor from Amber's department. i was on for approximately 47:51 mins at that time in total.

I told Natalie everything starting with this morning, the impact with Ambers negative call and stated that she was rude and cancelled my hotel without permission, and also shared that David mentioned Amber did not put any notes in. Natalie apologized for my mistreatment from Amber and told me this is now under investigation. She said I would receive a call or an email after they investigate. Because the cancellation email was auto-generated and you cannot reply to it, which Natalie confirmed, I specifically asked to get a callback, but also an email for record. That makes no sense that if I cannot reply to the email that one of my only correspondence would be email.

At 2:26P Natalie put me on a brief hold. And at a total of 53:57 minutes she restated that I will get a call and email following the investigation of the poor derive with Amber about my unauthorized cancelled hotel stay for 8/5/2021.

Today is 7/27/2021 at 8:08A (spent some times this morning drafting this message). I have NOT received any form of communication from Priceline. My trip is next week and hotel rooms have more than doubled in many cases now. But more importantly m, we have 13 traveling and we all booked the same hotel.

So what am I supposed to do…

And by the way, the cancellation email has a link for a survey that you get an error when you go to respond. Go figure!

And one of my other travelers I was just informed about also had Priceline cancel her hotel yesterday because she tried to call about the issues as well.

This is absolutely horrible! Many of us booked months ago. How are they able to do this.

Requesting a refund of $132.50 for this motel. We spent Fri July 23 there and left immediately the next morning.

The place was a total mess. Beer bottles, caps, cigarettes all around property. Broken chairs everywhere, weeds growing in all the cracks by the pool. Pool was dirty. I can keep on going on. We have stayed here in the past and never had any problems. New owner doesn't seem to care at all. Are trip was ruined and we tried to relocate but everything was booked. This place should be closed down.

Thank you for your time.
Confirmation #[protected]
Priceline trip #[protected]

Sincerely,
Linda and Joseph Deptula

On 7/25/21, I searched for room for 1 adult and 1 child at the royal at the atlantis, bahamas and saw a price for $225 and clicked on the room and entered my information and checked for payment on affirm. After entering my information on affirm, Priceline automatically booked the hotel without me pressing book now. I contacted Priceline and the agent said that it could not be refunded, I then checked and saw it also said for 1 adult and asked about it and was told that I would have to pay more depending on what the hotel said even though I had originally made the booking for 1 adult and 1 child. I asked for the number for the corporate office and was given a false number by the agent.

Even though I've called and emailed Priceline multiple times and waited for an extreme amount of time for a callback and for representatives to assist me, Priceline has proven to be incapable and unwilling to allow me to reschedule a hotel reservation and a plane ticket that I purchased in November 2019, as part of a $6, 000+ purchase that I made to travel on July 2020. Because the travel dates were during the pandemic, most (not all) of the hotels and flights were either refunded or rescheduled by the companies/hotels, but there are some that Priceline refuses to reschedule/change. This means that I have lost over $1, 000 for hotels and flights that I will not be able to use.

Also, on July 20, 2021 I spent over 5 hours on the phone and waiting for callbacks from Priceline, only to be told that I will not be able to use the "residual value" on my flight reservation. When I asked the representative, Ashley (A7), why I cannot use the residual value when the very meaning of the term "residual value" with airlines/travel is that it is a credit that is left and can be used towards another purchase. Instead of answering my question, Ashley sent me another email where she copied the text, erased where it said "residual value" and changed it to "lost value" -- thereby forging/falsifying the initial electronic email that I received from Priceline. -- I was not even purchasing a new ticket, I was making a second change to a ticket I purchased in 2019. The initial ticket was about $1, 278.95, then I made a change to the travel dates and it was $1141.45 ($137.50 residual value), and the second change would've cost me $1, 387--but instead of paying an additional $109 per ticket for the new itinerary, Ashley told me I had to pay $246 per person because I had lost the residual value. That is when I asked her to show me were in the policy it states that residual values are lost, and since she couldn't provide me with that she forged the email and resent it to me stating $1, 141.45 ($137.50 lost value). Is this what Priceline representatives do? Make up information ad steal from customers?

Ashley also process $497 on my credit card even though I told her not to because I had questions about the residual value. I'm now waiting to see if the $497 drops off of my credit card because I did not authorize it and she did not provide me with an updated itinerary. And I'm also waiting to see if someone from Priceline will contact me about this issue.