Having problems with Priceline.com?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

800 7742 3546 (International)
1800 123 3316 (Mexico)
+1 877 477 5807 (USA & Canada)
+44 207 136 8462 (United Kingdom)
+61 282 239 711 (Australia)
+64 99 200 062 (New Zealand)
+31 202 008 497 (Netherlands)
+82 234 837 211 (South Korea)
+1 800 774 2354 (Caribbean)
+1 888 751 9159 (Dominican Republic)
800 Connecticut Ave.
Norwalk, Connecticut
United States - 06854

Complaints & Reviews

Priceline.comcancellation 10 refund wait

I booked a hotel and due to change of plans cancelled less then 8 hrs later on same day. Had to wait 10 days for refund on credit card. Will never use priceline again. They were quick to take my money.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Ki
      kimputers Jan 22, 2008

      Arrived at hotel with priceline confirmation print out. After driving 2 hours from another state. Just to be told from hotel clerk that I could not stay, cause here computer was not accepting my credit card. I explained and showed the young lady that I my print from priceline that this has been paid via internet. Clerk replied with a nasty attitude as if I have done something to her personally stated that there was nothing she could do for me stay. I drove away heated and embarrassed by this ordeal. Call my credit card company which was a prepaid WalMart debit card. The Customer service rep stated on which is on record that priceline.com has been confirmed and also there has been 5 attempts from Homestead of charging me an additional $32.96. I have already paid $46 and some change. which I paid more through priceline than i would coming straight to the hotel. Go Fiugre? Well roughly about an hour and half later the clerk called and stated that I could stayand she did not know i have paid through priceline. Well that's a bunch of BS. I originally stated and the print out i my hand when I originally showed up. I complained to the Hotel manage the next day and priceline.com. No satisfaction served. I was ripped off and rudely embarrassed. Screw priceline.com!

      0 Votes
    • Valerie Feb 11, 2008

      I made a bid for a car rental in which i won, when i filled out the information i made arrangements to receive the rental car down town not at a airport, when i won the bid they sent me info for pick up at the airport, i called them within 2 minutes, and told them of their error, they told me I must be wrong and there is nothing they will do. I complained to 2 different people and then sent and email, they sent back in an email I know you believe you checked downtown but you did not. There is no question what i checked their program automatically changed it.

      The workers are rude and crude and are not willing to make any changes without charging you money. Anyone having problems with this rip off firm should make a dispute with your credit card company to get your money back!

      0 Votes
    • Ma
      Margaret Apr 27, 2008
      This comment was posted by
      a verified customer
      Verified customer

      I bid on hotel accomodations with Priceline using their "name your price" format. My bid was accepted and the hotel is in the area it was supposed to be in, however, the one I was assigned advertised a lower rate on their own website than my bid. I think this is fraud. I think anyone would assume they would get a hotel that charged AT LEAST THE AMOUNT I BID as their NORMAL rate. I am trying to get them to rectify the situation but doubt I will get anywhere. A credit card dispute will probably be my only hope...

      0 Votes
    • Ma
      Margaret Apr 27, 2008
      This comment was posted by
      a verified customer
      Verified customer

      Update. The telephone customer service number did meet Orbitz lower price plus 10% extra making this slightly more palatable. Please note, however, that the email customer service denied my claim twice under the premise that my claim had to be made PRIOR TO MY DATE OF ARRIVAL. Since the reservation is not until AUGUST I found this ludicrous and suspect it was their intention to keep stalling in hope I would give up. BEWARE. They do not even list the hotel they assigned me to anywhere on their website as an option in any star category. I find this dishonest and unethical as the hotels they advertised were at least $50 more than the one I actually got - not to mention their rates are often considerably higher than going through the specific hotels directly to begin with. If I had known this particular hotel was a possibility, my bid would have been MUCH lower. I will NOT use Priceline again for this reason. They are quite simply going to cheat you as a matter of course.

      0 Votes
    • Ju
      Julia Presas Apr 29, 2008
      This comment was posted by
      a verified customer
      Verified customer

      The same thing happened to me. I booked a vacation package with a specific hotel (The Marriot) and when I got my itinerary, the hotel listed was the Holiday Inn. I had never even looked at or considered the Holiday Inn. I called Priceline to have the problem rectified and they said I must have accidentally chosen the Holiday Inn, and there was nothing they could do because I initialed the contract. The hotel when I initialed was the Marriot. I called several times and was told different stories about what happened. Two reps said I allowed Priceline to choose the hotel, two reps said I mistakenly choose Holiday Inn. I even offered to pay the diffeence to get the hotel I know I chose, but priceline refuses to budge. SCAM! The customer service people were extremely rude and unhelpful. One even refused to transfer me to the customer relations department for five minutes because "the issue was settled." I had to beg to be transferred! What a terrible terrible company.

      0 Votes
    • Valerie Jun 20, 2008

      Priceline, is a bunch of crap, they say name your own price saves you up to 40%, its Bulls--t, I saved only 40 bucks on 300 published fare, on cheapoair, or travelocity, and for 40 bucks, you cant not talk to a human for customer service, can change or cancel, they treat you like trash, and you cant pick your times, NO CHANGES AT ALL, and they suck, and here is a phone # you can get in touch with the top DOGS-[protected], they wont give it out cause they know they are sticking poor old working folks while they fat cat and make money off, of flights that would be empty, a great idea, someone should do it and be nice at the same time, it would work… trust me never do biz with PRICELINE, it wont be long they will be in trouble, and it makes me hate capt kirk, he knows they suck, good luck...

      0 Votes
    • Ga
      Gabriel Jul 11, 2008
      This comment was posted by
      a verified customer
      Verified customer

      I have had exactly the same experience - but in reverse. I bid on a car rental out of the airport - SFO - and when I looked at my itinerary it was rented out of downtown SF. Same experience with customer service - they said that they could cancel but I would have to pay $43 - one day of the rental. Complete scam!

      0 Votes
    • Valerie Jul 17, 2008

      Price Line added fees taxes, etc. totalling 45% of my initial accepted low-bid offer for a rental car. This was done without any prior disclosure by Price Line to me.

      A direct purchase from any of the major automobile rental companies at their conventional prices would have been less expensive.

      Price Line also states that cancellations are not accepted for any reason. God help you if you get sick and cancel your trip. You will still pay through the nose!

      You bid, you pay and you pay Price lines' exorbitant fees.

      To deal with Price-Line is to buy a "Pig in a Poke." Guess who the "Pig' is!

      0 Votes
    • Do
      Dorothy Young Dec 02, 2008
      This comment was posted by
      a verified customer
      Verified customer

      I made reversation at the Days Inn in Denver, Co. throught Priceline.com on the 18th of August. On the 22nd I call Priceline and told that I could not drive to Denver and could I get my money back, I was told that they didn't give refunds.

      I rode with some else, getting to Denver a day before I was to check in. The next day, I pay for the the day I had been there. We were moved to another room. On Monday.
      we checked out and I paid Days Inn. $345.00 and some change. I had prior to my check in payed $87.00 and some change because I was a day early. When I got home I made a call to priceline.com and explain that I had to pay my buill my self, and I would like my money back. I wrote them email after email and I got fed up and went to my bank, they replace the money. Priceline told that them they had paid DaysInn. Now I and trying to get my money from them no one who manages the place is ever around I have left messages, never gotten a call back. They returned 345.00, but not 441.00 I give uo the still owe me $167.00 and some change. I will never use them again, if the rooms are 10 cent a day.

      0 Votes
    • 20
      20kats Dec 05, 2008

      You are not a pig, but now a fully aware buyer. Any middle man or woman will get their fees and usually AFTER the price is agreed upon. Phone companies are the worst but any online company offering cheaper prices is just preying on the ignorant buyer. We all want a good price but cheaper is not always cheaper. Spread the word and tell everyone you know, you will feel better. As goes the saying, "Fool me once, shame on you; fool me twice, shame on me." You will not be fooled again.

      0 Votes
    • Ca
      carolyn Dec 16, 2008

      At 1155 am on December 16, 2017 I went on line and attempted to negotiate price for a hotel I proceeded with placing credit card in and no negotiation came up I couldn’t understand why priceline.com took my 352.00 dollars then when I called at 1158 am for assistant to cancel they told me I couldn’t and I could only be refunded 176.00 dollars no you know and I know if they could refund 176 dollars they have the power to refund the whole amount and let me start over. I could not understand their direction I was waiting for the page that stats negotiate. They took my Christmas money and for that, I will never use this company’s web page again. I think that for a 3 min mistake that is a large price to pay. The cooperation men Jeffery H Boyd President, chief executive officer, and Robert j Mylod chief financial office should be ashamed that now for Christmas they can feed there family a meal and they took one away from this consumer. Shame on you all.

      0 Votes
    • Ra
      randya2 Feb 16, 2009

      I was searching for a rental car for my son "who is in the US Navy" to come home on his last leave before going to Iraq. I wanted a car from Slidel, LA. Pick up on Monday and return the following Monday. I entered that I wanted the car within 2 miles of Slidel, LA. The next thing I see is my offer was accepted for $35.00 per day...Where though? Not even close to Slidel, LA.

      They had me a car in downtown New Orleans 100 miles away. I emailed them and said that won't work and that I needed the car closer or I want to cancel. They emailed me back and said they would not cancel and apologized if I didn't like what they found, but they would not give me a refund. So I tryed to call their customer support, and of course this was a recording that didn't work. Also their prices are insane! Below is the charges, and they don't bother telling how much these charges are. You are just expected to pay them.

      Summary of Charges


      Billing Name: Randy Andrews
      Credit Card: Visa xxxx-xxxx-xxxx-3413
      Your Offer Price: $35.00 (per day)
      Total Rental Days: 6 days
      Subtotal: $210.00
      Taxes and Fees: $114.33
      Total Charges: $324.33

      The emails from their support just got worse and worse.
      I finally just called my bank who agreed with my complaint, and simply reversed charges on my credit card.

      I would not suggest this company to my worst enemy!

      Randy Andrews

      0 Votes
    • Ci
      Cindy Mar 03, 2009

      Beware of 'pushing the button' as William Shatter so eloquently states in the TV commercial for PRICELINE.COM. If you change any detail in the hotel agreement PRICELINE will charge you a one night's stay and $25.00 fee for this change.

      I recently booked at PRICELINE.COM and then went through a whole circle of emotions and a one hour on the phone with PRICELINE.COM. I was trying to book a hotel in downtown Providence. I wanted to surprise a relative with a birthday present, you see he is slightly handicapped and cannot walk great distances, so being in the downtown area was my greatest concern. Within seconds of the acceptance of my $85.00/night stay at the Providence Marriot, I called the Marriot to see just how far a walk it was to the 'downtown Providence Place Mall. The Marriot claimed it to be a 22 minute walk, which is far greater than I bargined.

      Upon calling back PRICELINE.COM I discoveraged new ways to tote the 'company line' without any concern for the consumer. After on hold for 10 minutes a customer service agent spoke. She kept repeating the same line, 'you booked within our 'downtown zone' and the Marriot is within that zone. How far a walk to the mall is not our concern, it is in the 'downtown zone'. We can cancel your reservation, but will have to charge your credit card. After various ways of explaining that my guest cannot walk that far to enjoy the Providence downtown, I would get the same response. She could care less about anything I had to say, only spouting the company motto of you pushed the button and should have read the guidelines. She is certainly correct, but who reads the legal fine print; especially if you are not a lawyer. My call was literally 3 minutes after I booked the room on PRICELINE.COM.

      Finally she agreed (with great urging) to pass me through to the 'Customer Relations Department'. After this conversation and wait, I have concluded that there is no relations department to speak of. They stated the same things, unwilling to refund a portion of the money or to cancel the reservation or to help me find a hotel room closer to the downtown area. The priceline maps and zones need to be paid close attention (as does the fine print) if you book through PRICELINE.COM Once you 'press the button' on PRICELINE.COM you are committed without change... you are done!! Changes or questions: will not be discussed without a charge. Curious enough, I even informed PRICELINE.COM that the hotels website (Marriot) boosted of a spa and in fact the spa knew nothing about any arrangement with the Marriot and they were a 30 minute walk from the hotel. The Marriot has no spa. This did not matter to PRICELINE.COM because I had already 'press-the-button'.

      NO MATTER!

      Once you press that button you are done...As far as waging any customer service complaint you can only do that through email. They will not give you a manager to speak on the telephone. There is no thought process here, just HOLD THE COMPANY LINE AND SAY NO...

      LET THE BUYER BEWARE...

      0 Votes
    • Ti
      Timoty May 04, 2009

      I recently wanted to book a flight to Boston from Detroit. I tried several times and all failed. Then I don't know how or why but I checked my credit card and there was a debit from Priceline. But every time I checked say said no. I ended up with a trip from Detroit to Boston... how that happened I have no idea, considering I live in Detroit and wanted to go to Boston. I am super angry and can't wait to talk to someone first thing monday morning!

      0 Votes
    • Jo
      joey221 Jun 09, 2009

      Next time do your research! You did agree/sign to the charge once you hit that button! Priceline makes it clear that you are paying for what you requested if you hit that button- it is a contract! Everyone knows how priceline works! Eveeyone knows if you need non-smoking or first floor or any special things, you don't use priceline! How ignorant, and now you complain.

      0 Votes
    • Vo
      Vonore666 Jul 01, 2009

      I booked a 4 star hotel that was accepted and ended up with maybe 2 star - the Westin Las Vegas. I pleaded with Priceline weeks before and no answer except person that could barely speak english telling me that it is was a four star hotel. I sent 2 FexEx letter to the VP of Hotels and President, pleading to change since I booked three rooms for myself and 2 friends. The hotel was a dump with dog pee all over the place, noisy, and smelly. Avoid "name your own price" at all costs. Horrible customer service and they could care less if they lose a customer for life.

      0 Votes
    • Dl
      dlakers Jul 10, 2009

      It is 4 star. Your problem is with the cleaning of the hotel not the number of stars.

      0 Votes
    • Ch
      Chris Jul 30, 2009

      I booked a hotel thru priceline.com. In the description it states there is a private beach.That is one of the features I wanted. After my bid was accepted, I contacted the hotel directly
      requesting a room close to the beach. That is when I was told that Priceline.com customers are placed on the opposite side of the resort and MAY NOT use the private beach.We need to drive o another beach.I asked for a refund. After unsuccsfully complaining, it was suggested I contact priceline.com directly. I called them and even though the beach is listed on the resrt, which I could not use, they informed me I was not entitled to a refund or upgrade.If an anmenity is listed for the hotel, I woulthink that ALL guests ave access for it, otherwise, why would it be listed?I will NEVER use prceline.com again. I will continue to complai about this until I get results.

      0 Votes
    • Ti
      Tim Lloyd Aug 14, 2009

      I used Priceline.com to help acquire a hotel room for a 3 day stay in Niagara Falls for our family vacation. We obtained a 3 star room at what we were led to believe was a greatly reduced rate.

      Upon arriving home and checking our credit card activity, we saw that for the 3 day stay, we actually paid $67 more than what we would have paid without using Priceline.com. On top of that, we could have used our AAA card and realized an even greater savings.

      When we called Priceline to inquire about getting a refund for the difference, we were basically told we should have read the small print; too bad, so sad.

      Needless to say, we will never use Priceline.com again and want to alert others to what we believe to be a fraudalent business.

      0 Votes
    • Ne
      NeverOrbitzAgain Aug 14, 2009

      We experienced the same with Travelocity in San Francisco. We booked through them and when we checked out we didn't realize that the hotel also charged us, just about $60 less for three days, so Travelocity charged an extra 20%. When I called them for a refund they agreed to refund the charge by the hotel, not their own higher charge.

      Somebody on a blog mentioned that contacting the credit card company might work to get the difference, might be worth trying.

      0 Votes
    • Ni
      nicelegal Nov 23, 2009

      Today I booked round-trip seats on priceline.com. 1st time I tried them. What a nightmare! Customer service is located in asia!! No supervisors, no address for complaints, responsibility with no authority! It was a nightmare. I booked a flight and their computer kicked me out!! The ticket went through without allowing me to click the box for insurance. I immediately telephone and was told nothing could be done except to cancel my flight!! This, after working on the reservation the entire day. I could I am now stuck with a car reservation with no flight!! Nothing can be done!! I travel the world and will never, ever use them again!! I will warn anyone I know attempting to use their service. I am also writing the sec, ftc attorney general and the bbb!! This should not happen to anyone - especially at holiday time! Don't dare try to phone!! You'll only get a recording! I can't believe they are allowed to do business this way in the us!!

      Marcus (In asia) at priceline stated that the refund would be given within 24 hours, however, their recording states 10 business days!! I was told by american airlines that all I had to do was phone the directly and could have bought the insurance!! Why would priceline not tell me this??? Because they don't care!!! On top of that, all I need to do is find the flights on priceline, then go to the airline's website and buy the tix for the same price!!!

      0 Votes
    • Ba
      Baicio55 Jan 07, 2010

      I was recently part of 9-11 Memorial Motorcycle ride and had booked one of my rooms on Priceline because the hotel where the rest of my group was staying was booked. However when I arrived in NYC - I was told a few guys had doubles with no roomate so I promptly called the hotel (Homestead Suites) and cancelled my reservation. They said "No problem Mr. "Name withheld" we'll talke care of that for you" And that was that.

      When I returned and found I had not been refunded, I called Priceline. They said I needed the name of he person spoke to and the department. I said I didn't have that because it was not given to me. They said -you need to call the hotel and get confirmation that you cancelled. I did that, the hotel said they would have no way of knowing whether or not I cancelled. All they know is that I did not check in.

      Priceline is keeping my money and the hotel is playing along with them so they get to keep theirs - even though I cancelled and did not stay there I am being charged $189.99.

      I plan to take it to small claims court. I am steaminng mad at both organizations.

      0 Votes
    • Ba
      Bavle Jan 08, 2010

      I put in a bid for a rental car with an incorrect date. The bid was accepted with the error. I contacted PRICELINE.COM within minutes of getting the confirmation. I was told that to make the correction there would be a charge of more than $60. So much for trying to save a few $$$. So much for customer service.

      PRICELINE.COM is a RIP-OFF - BUYER BEWARE!!!

      0 Votes
    • Ju
      Juste Jan 18, 2010

      I had requested a specific itinerary on priceline.com using the required "name your own price" 3-step method. Only after the message, "Congratulations! Your price was accepted!" appeared did I find out that I'd be flying into NYC-JFK at 11:30PM on a Friday night and leaving on Sunday at 6:00AM (no time for business or leisure). Contacted Priceline Customer Service (out of somewhere, Bangladesh) to be told "no cancellations nor changes allowed." Airline (United) told me they had no authorization to change or cancel the tickets I had purchased through Priceline. Googled corporate executives, Priceline & intend to send a letter to V.P. Customer Service (if one exists). Beware - Priceline is a publicly traded company with an arsenal of corporate attorneys who have carefully worded Priceline's "Terms &Conditions". The company is safeguarded from any responsibility or liability; the customer loses should there be any error or dissatisfaction with a reservation made through them.

      0 Votes
    • Sh
      Shiffty Jan 25, 2010

      I booked a flight online through priceline.com I accidently pushed a wrong date on the computer. Within a couple minutes I sent an email informing priceline of my error. Priceline basically said they would not refund or change the ticket date. Since I was to fly American Airines I called them and they said since the email show I let priceline know what happened right away, American Airlines policy was to issue a refund. Priceline again tole me they were not going to refund my money, would not change the date and let me fly at a later date. I'm on disability income and it took me awhile to be able to afford this ticket but now I'm told they will keep my money and will allow me to transfer the date on a later trip. In my opinion Priceline.com is a rogue company and I will be making plans to sue them. No person disabled or not should be treated in this manner.

      0 Votes
    • Gl
      Gloew Jan 26, 2010

      After placing an offer on the Hotel in Cancun, I was charged for a hotel that does not accept kids; When contacting customer service I was told they can not do anything as the purchase is not changeable. This despite my stay being 4 weeks away. Customer service did not even offer to help in solving the situation. Terrible. Ripoff. Stay away!

      0 Votes
    • El
      elegantartwork Feb 25, 2010

      I made flight arrangements and checked the box for bid. Once the bid was accepted, it charged my debit card and switched the times for my departure. The new flight had me arriving at 7:34 pm on 3/8 and departing at 6:25am 3/9! What kind of foolishness is this! I called them immediately and they agreed to cancel if I rebooked with them...foolishly I did. They (without my permission) charged my card an ADDT $100 and then an ADDTL $30. They refunded $100 and claim that my bank is "holding" the rest of the money. I called my bank (who have no knowledge of "holding" money. I have complained to FBI (Fraudulent Charges), Clarke Howard (No HELP AT ALL)...Will try the BBB and write a searing letter to Frontier Airlines for ALLOWING a disreputable company to represent them!

      0 Votes
    • Tu
      tubepipe Feb 28, 2010

      Below is a copy of an e-mail message I tried to send to Priceline regarding their customer service...which of course that was not an easy task. I tried over 10 times just to get this e-mail thru their standard customer service portal...wow! Note: I travel for a living so you can take my complaint as a pretty reliable source. I don't expect too much but I do prefer decent customer service and support to terrible cold and inflexible "service"??

      Hello,
      I have been a faithful user of your services for the past year or more, however, our biz relationship has now ended. I will be using Expedia or another online service from now on. Your online and telephone support service was absolutely terrible, non-flexible, extremely time consuming and frustrating. I actually had to control the flow of of tasks leading up to a 2 hour ordeal which gave me the flight, hotel and rental car package I was trying to purchase. I was never given an appology and had to repeateldy ask for the next higher-up to get closer to a resolution. By the way this was a problem which started with your online software...not thru my error or lack of knowledge on how to purchase an online product/service. I will definitely not utilize your service in the future. Poor job guys and you will no doubt have a drop in sales from other frequent travellers thru your lack of support and inflexible format. Good luck Priceline.

      0 Votes
    • Br
      Brante Mar 01, 2010

      I was a recent first-time customer of Priceline. My recent atrocious experience in booking a hotel room in San Francisco and the subsequent interactions with Priceline’s inept, ineffective and “sorry-excuse” for a customer service team has ensure that I will never use Priceline’s service again. I have chosen to write this message to highlight my issues with Priceline and to warn potential travelers to stay away from Priceline.

      My nightmare began when I decided to give Priceline a try based on a recommendation from a friend. I went to the Priceline website on Thursday night (5/21/09) and made a $100-per day bid for a room in 3-star hotel in San Francisco over Memorial Day weekend. Within a minute of submitting my bid, I received a message that my bid was accepted by the Holiday Inn Golden Gateway hotel in downtown San Francisco (by the Civic Center).

      On the Saturday morning (5/23/2017) on my way into San Francisco, I decided to give Holiday Inn Golden Gateway a call to check on the hotel room configuration (twin sharing or king/queen size bed). I spoke to the hotel representative who informed that my Priceline confirmation number was invalid and that there were no more rooms available. Confused and worried but still confident that Priceline would be able to straighten this confusion, I called the Priceline customer support number. Spoke to customer reservation specialist named Crystal and she called Holiday Inn Golden Gateway to find out the problem. She got back to me, explaining that she did not know why my confirmed reservation was not valid. She also mentioned that the hotel was overbooked and that Priceline can only give me a refund. I told that this was NOT ACCEPTABLE. I had a CONFIRMED reservation (not a “tentative”, not a “maybe” but a “CONFIRMED” reservation). I told Crystal that I expected a call ba
      ck in an hour for a status update because I was on my way into San Francisco and I needed someone from Priceline to be on top of this.

      At 12.15 pm, there was still no word from Crystal or any Priceline representative. I decided to call Priceline again. Spoke to another representative, Layla or Leila. I told her that I needed to talk to Crystal as she was helping me. Layla explained that there no way to transfer the call to Crystal and that she would help me instead. I had go through my issue with Layla again and had to wait while she contacted Holiday Inn Golden Gateway (which had already been done by Crystal). After 20-30 minutes on hold, Layla got back to me – giving me the same explanation as Crystal: Priceline does not know what happened to the confirmed reservation, the hotel was overbooked and Priceline can only provide a refund. Again – I explained my position: I am IN SAN FRANCISCO, I do not want a refund, I needed a hotel room. I told her that I do not really care where the fault lies but I am holding Priceline responsible because I received a confirmation number from Priceline. Layla said she w
      ould call me back.

      Later in the afternoon, Layla called me back that she had tried contacting the Holiday Inn Golden Gateway’s “sister” hotels and can get me a room for $180. I was fine with that as long as Priceline pays the difference ($80). She told me that I needed to pay $180 for the room and that it was not Priceline’s policy to pay for difference in the hotel room charges (even if it was Priceline’s mistake in the first place). I drove the point home that my accepted bid was confirmed for $100 which was what I have been charged and was willing to pay. I also mentioned that this mistake was ultimately Priceline’s fault and since it was Priceline’s responsibility in providing the confirmation, Priceline would need to ensure that I get a 3-star hotel room for $100 (the bid that was accepted by Holiday Inn and confirmed by Priceline). Layla was adamant that there was nothing Priceline can and will do except provide a refund. I told her that I wanted to speak to her supervisor.

      She refused – explaining that I would need to go to the Priceline website and escalate my complaints there. After a few choice words (in the heat of the moment), I accepted the refund under protest. There I was – stuck at the Fisherman’s Wharf in San Francisco at 6.30pm on Memorial Day weekend without a hotel room (despite having a Priceline confirmed reservation at the Holiday Inn Golden Gateway).

      I was very lucky to have some good friends in San Jose and drove 40 miles to bunk with them. I wonder what kind of MICKEY MOUSE operation is Priceline running? One that strands their customer in the middle of a foreign city, with a confirmed hotel reservation that is not even fit to be used as toilet paper and utilizing customer support resources from the Philippines who can’t even speak English well or slow enough for Priceline customers to understand (though they seemed very good at saying “Sorry”). Priceline and Holiday Inn were given a chance to go above and beyond to help a customer in need, a customer through no fault of his own was left in a lurch by Priceline and without a room by Holiday Inn BUT BOTH PRICELINE AND HOLIDAY INN FAILED MISERABLY.

      I have been wondering if there has been some form of racial profiling from Priceline and Holiday Inn, especially with my Asian last name. How convenient that my confirmed reservation would mysteriously disappear or given away to another guest. I also found it convenient that a more expensive room ($180) would be made available to me while Priceline and Holiday Inn refuse to honor the $100 confirmed reservation. Perhaps the racial profile had Asians at a higher income bracket who could afford more expensive rooms. I sincerely hope not but I shall be looking more into this.

      I have emailed the entire Priceline and IHG (parent company that owns Holiday Inn) management team. What I got as a response was another pathentic apology call from Paula (some executive communication resource). Stay clear of Priceline. Rubbish, useless, horrible are key words to decribe this pathetic company.

      0 Votes
    • Us
      Usman Mar 27, 2010

      Priceline.com knowingly misrepresents hotel locations. Two times I made reservations through "Name Your Own Price", the 1st in Minneapolis was categorized as airport and actually was not; they DID cancel this reservation. The 2nd was Savannah, GA categorized as Historic District and is actually a golf resort ACROSS the river on an island. I checked the hotel website as well as contacted the hotel and BOTH the website and staff confirms the hotel is not in the historic district. I contacted Priceline by phone and the rep could do nothing but suggest I e-mail the executive offices. My e-mail was handled by Customer Exec. Bryan Barrick. Though I presented him with my substantiation he refused to offer an alternative property. He even refused to present my findings to any associate for a second opinion.

      0 Votes
    • Fr
      Frakovec Apr 06, 2010

      Priceline is highly deceptive and very unfriendly. I carefully studied their tutorial -- selected a flight and car rental -- kept looking for the opportunity to submit a bid -- as I approached the end of the process I noted that I had 24 hours to cancel and receive a full refund. So I proceeded thinking that if I did not get the chance to submit a bid and ended up with a purchase I could cancel the order. I was not given the opportunity to submit a bid and ended up with a purchase.

      I phoned Priceline to reverse the charges. They did so for the flight but refused on the car rental. I spoke with a supervisor who stone-walled me -- "we cannot reverse the car rental charge, but you got a discounted rate;" A LIE -- $48.17/day for a mid-size car versus $27 from Hotline.

      I phoned American Express to dispute the charge. I was advised that Priceline played "hardball." The implication -- they receive many complaints, few of which are resolved in favor of the complainers. It would take 60 days to resolve the dispute -- I travel in 10 days. Pricelline is slow to post the charge and the dispute process cannot begin until it is posted. So I have been hosed -- but NEVER AGAIN PRICELINE!!

      0 Votes
    • Fe
      fed up with Priceline.com Apr 13, 2010

      I booked a flight on priceline.com on 3 March 2017. On Easter Sunday my brother-in-law informed me that his flight had been changed so I looked and mine was also. Priceline knew about this and didnt inform me at all.The new flights would not work for me so I called the airlines and was told to contact priceline to make changes to my flights. The first person I talked to got rude with and wanted to charge me a fee to change when it wasnt me fault. So I asked for a supervisor and thats when he even got ruder and made me so mad I had to holler at him and he hungup on me. I called back and told the person who answered what had happened and I wanted a supervisor and she got someone on the line who was suppose to be one and wasnt. Someone called on my cell phone and said he was a supervisor and I asked the person on the other phone if they were a supervisor and they said no after they already told me they were. The person on the other phone did change my flight leaving with no problem but wouldnt change my return flight and kept telling to either take the flight that was already scheduled or change to a flight that left at 6:00 am. I told him neither one worked for me because the earlier flight I would still be out at sea and not at port yet and the later flight put me in at midnight and I needed to be home ealier to get my sons off to college. He kept telling me I had to take the earlier flight and I asked him how am I suppose to swim or are they going to pay for a helicopter from the ship. He immediatly wanted to refund my money instead of taking care of the problem. He told me that it would be 7 days to refund it. Today is the 13 of april and I still dont have it. They started this on 5 April and I heard on their phone that it would be 10 to 14 buisness days then was told by another priceline person that it could take up to 21 business days. This company is very unprofessional and it is all about them you dont even count hey have your money and dont care at all. Dont use priceline.com ever or you are looking for big problems!!!

      0 Votes
    • Pi
      Pianist66 Apr 13, 2010
      This comment was posted by
      a verified customer
      Verified customer

      I have booked a trip from Honolulu to New York using Priceline.com. My departure was for the 4th of September, flight #102 with a flight change in Dallas flight # 1874 and returning to Honolulu on the 21st of September, flight #1485 and the flight #5. On September 2nd I was hospitalized at the Queen Hospital in Honolulu for a kidney stone and had to have surgery to remove the stone. I had to stay in observation until the 4th with interdiction from my surgeon to travel.

      My wife has contacted Priceline to inform them of my situation and ask if we could get reimbursed or at the least get a credit for a future trip, as we have a letter from my surgeon stating that I couldn't travel.. Priceline, of course refused to show any compassion for my situation and their answer was well too bad, but we have rules.

      I am a veteran with Marriott, as Director of Operations, so I do know what is customer service, we too at Marriott have rules regarding cancellation but for some with circumstances we do bend the rules. I just wanted to bring to your attention what kind of service to expect from Priceline.com, hope that your readers be warned, that even dying Priceline will not reimburse them.

      0 Votes
    • Ve
      Vellirne Apr 19, 2010
      This comment was posted by
      a verified customer
      Verified customer

      I bought travel insurance for tix purchased on Priceline.com . My travel companion had a death in the family and we had to cut our trip short. Priceline refused to change my ticket home (though it is a covered event) and referred me to AIG Insurance to file a claim, who will then examine my claim and render a decision and appropriate refund within 4 to 6 weeks. Priceline then quoted me a fare of $6, 700+ for the flight home from DUB to LAX. I have the voicemail of this ridiculous extortion demand saved in my voicemail. I then simply had to empty my bank account by buying a new ticket home. My girlfriend who picked me up at LAX last night told me she's heard other tales of this regarding Priceline and their traveled insurance offered. AVOID! AVOID!

      0 Votes
    • Ve
      Vekren Apr 21, 2010
      This comment was posted by
      a verified customer
      Verified customer

      I bid on a Hotel stay in Park City, UT, Priceline accepted my bid and sent me a e-mail confirming which hotel I would be at and for what price but when checking into that Hotel I was told that I booked at a different Hotel. I showed the hotel the name of the Hotel that Priceline gave me and the confirmation number. The Hotel that Priceline sent the info to was a down graded Hotel then the one that I received a confirmation for. I called Priceline and the whole conversations was a lie in the making, the girl that spoke with me made it up as she went. Priceline never even tried to make it right.

      I was lucky because the Resort that I went to was the Canyons they were more concerend about their customers then Priceline so they made it right.

      I guess it goes to show you who is really interested in making good long lasting customers vs. a quick sale. I am only one person but soon Priceline will rip of a lot of "one persons" and people will stop using them.

      0 Votes
    • Es
      Esthman Apr 28, 2010
      This comment was posted by
      a verified customer
      Verified customer

      I specified a particular area of Boston that i needed 4 hotel rooms for a family party. I stated my bid and immediately got a confirmation back with my bid price HOWEVER the Hotel is NOT in the AREA that I specified which will now result in Cab rides from where we are going to be to the hotel. Priceline broke their end of the deal yet I have to recourse to get them to correct this? I WILL NEVER EVER USE PRICELINE AGAIN! This is BS. Now I am stuck with 4 hotel rooms miles away from the rest of the Party and no where to turn.

      0 Votes
    • Hu
      Huan May 31, 2010
      This comment was posted by
      a verified customer
      Verified customer

      I will never use Priceline again! I feel totally ripped off!I was researching hotel prices online for my brother. While trying to figure out how the whole process worked, I accidentally reserved a room. I called Priceline within seconds to explain to the error. They refused to help me. They were very rude. After talking a person who claimed to be the "highest person I could speak to" (David, Employee 825147) all he could offer me was a $10 coupon on their next service. Seriously? They charge me $200 for a hotel room I do not want (booked in error) and instead of assisting me in canceling the room they give me a stupid $10 coupon. What kind of company is this?

      0 Votes
    • So
      Sonofdre Jun 03, 2010
      This comment was posted by
      a verified customer
      Verified customer

      I booked a 5 star hotel room in Vegas using "Name your own price" for a trip with my sister. I ONLY selected 5 star hotels. I had never used Priceline before, but read the fine print that states that each room will be able to accomodate 2 people. I assumed that meant that the hotels Priceline would pick from would have rooms in the hotel with 2 beds. I was willing to take my chances based on that info. I thought there might be a chance that for some reason all the 2 bed rooms would be unavailable, but that didn't seem likely anyway. Turns out I've been booked in a hotel that DOESN'T EVEN HAVE ROOMS WITH 2 BEDS!!! I will be getting a room with a bed and a pull out sofa. I didn't expect to be sleeping on a pull out sofa in a 5 star hotel!!! Priceline refused to do anything. I am very unhappy and will NEVER USE PRICELINE AGAIN!! Also it turns out that the price I was able to negotiate was only $10 night cheaper than if I booked the hotel directly.

      0 Votes
    • Li
      Livon Jun 09, 2010
      This comment was posted by
      a verified customer
      Verified customer

      Today, I went onto priceline.com to 'name your own price' in order to book 2 hotel rooms for 1 night at a 3 star hotel in west lafayette, in.

      When I booked and my price was accepted, I received my confirmation only to find that the hotel was not in west lafayette, but instead it was outside of east lafayette - miles from where I needed to be.

      I contacted customer service and was told that I could not cancel. I then asked to speak with a supervisor and was put through to the escalations department. Brenda did cancel my booking but charged me one night's cancellation fee! In other words out of a total booking of $120-68, I have been charged $60-34 despite the fact that the incorrect location of the hotel is the fault of their system. I did not book anywhere other than west lafayette. Why was I given a hotel outside of (East) lafayette?

      I received a confirmation of the cancellation stating that I had inadvertently entered the incorrect information! I then called them again and was told that if I re-book, the cancellation fee would be refunded minus a $25 charge. I then re-booked for west lafayette again and, guess what, it re-booked me at the same hotel in east lafayette!!!

      I then contacted jimmy in the escalations department who, after 30 minutes of having me hold on the phone, refused to refund the $60.34 despite me re-booking as per their email. He said that because I had booked at the same hotel in the same area, (???) I was not entitled to a refund. What bs. I asked him what other hotels priceline had anyhwere in lafayette and he could not give me that information. Which means that priceline does not have any hotels anywhere in lafayette other that the one booked for me. If I put in west lafayette and their system puts a person in a hotel outside of east lafayette how is this my fault??? Priceline has consistently lied and booked me the only hotel it has and then refused to refund me after saying that it will refund me. That is intentional fraud as far as im concerned.

      Now, that means that twice I have tried to book in west lafayette and twice their system has put me in the same hotel in east lafayette. Twice I have had the misfortune to have to call pricelinecustomer service department and twice I have been lied to by them.

      I now have no option but to stay in the wrong hotel miles from where I have to be. Their system might as well have booked me in la or washington dc for all its worth.

      I am extremely disgusted by the fact that I have been charged for their errors again and again. If this is the only hotel they have that covers the entire city of lafayette, then this should be made clear at the outset. This is not what I expected from priceline. I have wasted almost 2 hours over a single booking for 1 night. Rest assured, I shall not be using priceline ever again.

      I shall now also take this up as a dispute with my credit card company. I have printed the screenshot of my original request and of my second booking and I shall produce this as evidence that I requested a hotel in west lafayette.

      I know that these days most companies pay only lip-service to customer service but priceline takes the biscuit for its lies and cheating attitude that gets people to book and re-book whilst it rakes in the cancellation fees - that's if you can get a partial cancealltaion refund in the first place.

      Bottom line - dont book with priceline as they're liars.

      Of course they have to make money somehow - they've got to pay 'the negotiator' his $600million

      You wont get a refund even if its their fault.

      And dont believe them when they say to re-book as it's a lie.

      0 Votes
    • Li
      Lilkitten Jun 09, 2010

      Stealth Pilot is exactly right. This sounds more like you didn't read the web site carefully and just assumed something and that's when 90% or more of all mistakes are made.

      0 Votes
    • Ch
      Chuppore Jun 16, 2010
      This comment was posted by
      a verified customer
      Verified customer

      My experience with Priceline was a disaster to say the least. I see their commercials and decided to try them out for once and of course they were the biggest mistake ever!! My flight was changed and instead of Priceline calling to notify me of this they said they sent an email which I never recieved. I ended up missing flight and having to stay an extra night waiting on a back up flight. Their customer service wanted to blame the airlines of course but we booked through Priceline and they should of called us with info since Midwest would of notified them not us directly of the change. Priceline is only out for themselves and once they get your money then dont expect any customer service thereafter.

      0 Votes
    • Jo
      Jose A. Tuero Jun 22, 2010

      Booked two night is Orlando FL for June 25 - June 27.
      My wife's uncle in Kentucky passed away from a brain hemorhage.
      Call priceline and in order to cancel and get a refund, they want the name and number of the funeral home in Kentucky.
      THAT'S JUST DISGUSTING. I'm going to see if any of my friends or family not involved with this funeral can take our place.

      0 Votes
    • No
      Nowmane Jun 22, 2010
      This comment was posted by
      a verified customer
      Verified customer

      Bidding a hotel on Priceline.com was the worse experience for me. I bid a hotel around las vegas area, and before I placed a bid, I did the research first.I searched for what 4 star hotels they have and what price range, since you will not want to make an offer which is higher than the original price. Otherwise, what's the point to bid? will you want to pay more than the original price?I made an offered for $140, which was about the half price of the 4 star hotel around the strip.But turned out it gave me a lower level hotel "green valeey ranch" which was not never shown in their hotel list and even not searchable in the entire website.

      I checked the price for "green valley ranch" in Orbitz. it only cost 90 dollars a night.Was it deceiving?If you try to bid 1 out of 10 apples which original cost 200~500, and you make an offer 150.Can you accept that they give you an 100 dollars orange instead? We called the customer survice many times, but they kept shifting off their responsibility.They kept saying that they don't have the "option" to cancel the reservation. they kept saying that they don't have the "option" to let us talk to the supervisor. One of them even hang up on us. What a company.

      0 Votes
    • Je
      Jeff12345 Aug 14, 2010

      I was a new user of priceline and will never again use them. The short story is that I purchased a prepaid hotel room for 7 nights at howard johnsons. When I arrived, my room had been sold out-from-under-me despite assurances from priceline that the room was guaranteed for late arrival. I slept in the car since everything else was sold out. I stayed at the hotel for the remaining 6 nights but howard johnsons refused to refund the first night’s room rate saying since I paid priceline, I had to get the refund from priceline. Likewise, priceline refused to refund the first nights room cost saying it was up to howard johnsons whether or not I would get a refund. I read all the contract fine print and priceline should have stood behind the refund, not passed the blame to howard johnsons. Priceline customer service was a joke. Got the run a round. Ignorant and ill-informed representatives.in the end, ignore priceline. It’s not worth the terrible hassle and worse customer treatment. Pass on howard johnsons too.

      0 Votes
    • Vo
      Vonore666 Sep 06, 2010

      Never use name your own price for hotels in Vegas. They lie about the location, and star rating. We ended up at the Westin. A true "dog" hotel that allows any type of pets. If you like dog urine in the halls, smoke filled rooms then use Priceline. Customer Service is a group of idiots in India with the only authority to give you a $5.00 voucher for a future purchase.

      0 Votes
    • Jc
      JCharron Sep 16, 2010
      This comment was posted by
      a verified customer
      Verified customer

      I booked 4 flights to Alaska from Minn. I had put in the wrong middle name for one of my passengers, I got the middle name from her 84 year old mother who was also flying with me. I tried to get the middle named changed but everyone I talked to said they could not do it. So of course they said I had to cancle her ticket and re-book!!! Of course that didn't work, for over & $900.00 I might be able to get her on a flight by herself and she had only flown once before and with other people. Needless to say She is not going to Alaska with the rest of her family for her Brothers wedding. I hope my credit card gets straightened out as I did cancle her ticket!!!

      0 Votes
    • Sh
      Shaun.A Nov 14, 2010

      I used it in Vegas and got the Stratosphere for $35 a night. I can't complaint with that!

      0 Votes
    • Sh
      Shaun.A Nov 14, 2010

      Check your flight before you leave for the airport, then this won't happen again!

      0 Votes
    • Gl
      Glacier Group Ltd Jan 01, 2011

      I too got the blown off by Priceline, I was a strong supporter of Priceline for the last 8 years until now. I spent over $400 for tickets for Disneyland Park in Anahiem and was sent a voucher to use. It states right on the voucher word for word" Voucher may be redeemed for the Disneyland Parks. Voucher will be required for redemption. The Guest Services told me they dont have any info on their system regarding my tickets for admission to the park. They check a total of six times and nothing, even the manager tryed and still nothing.

      So I have to turn to my 7 year old son and tell him we flew over 3000 miles to Disneyland and cant go in the gate because our "Priceline Voucher " is not valid . All priceline can say is we can get back to you in 7days with a answer to why the voucher is not valid. Luckly I am a parent who has the financil means to dish out another $460 dollars to enter the park, but what about the families who don't have this fianancial mean, could you imagine. Shame on you Priceline!!!

      So they get back to me 5 days later and blow me off saying I purchased tickets through them (Priceline) that are non-refundable and its my problem not theirs. Is it me or am I in the wrong, you got to be kidding me Priceline. Believe me the fight is not over, you have picked the wrong family to blow off and STEAL my 7 year old sons money, are you kidding me!!!

      0 Votes
    • Gl
      Glacier Group Ltd Jan 01, 2011

      I too got the blown off by Priceline, I was a strong supporter of Priceline for the last 8 years until now. I spent over $400 for tickets for Disneyland Park in Anahiem and was sent a voucher to use. It states right on the voucher word for word" Voucher may be redeemed for the Disneyland Parks. Voucher will be required for redemption. The Guest Services told me they dont have any info on their system regarding my tickets for admission to the park. They check a total of six times and nothing, even the manager tryed and still nothing.

      So I have to turn to my 7 year old son and tell him we flew over 3000 miles to Disneyland and cant go in the gate because our "Priceline Voucher " is not valid . All priceline can say is we can get back to you in 7days with a answer to why the voucher is not valid. Luckly I am a parent who has the financil means to dish out another $460 dollars to enter the park, but what about the families who don't have this fianancial mean, could you imagine. Shame on you Priceline!!!

      So they get back to me 5 days later and blow me off saying I purchased tickets through them (Priceline) that are non-refundable and its my problem not theirs. Is it me or am I in the wrong, you got to be kidding me Priceline. Believe me the fight is not over, you have picked the wrong family to blow off and STEAL my 7 year old sons money, are you kidding me!!!

      0 Votes
    • Gl
      Glacier Group Ltd Jan 01, 2011

      I too got the blown off by Priceline, I was a strong supporter of Priceline for the last 8 years until now. I spent over $400 for tickets for Disneyland Park in Anahiem and was sent a voucher to use. It states right on the voucher word for word" Voucher may be redeemed for the Disneyland Parks. Voucher will be required for redemption. The Guest Services told me they dont have any info on their system regarding my tickets for admission to the park. They check a total of six times and nothing, even the manager tryed and still nothing.

      So I have to turn to my 7 year old son and tell him we flew over 3000 miles to Disneyland and cant go in the gate because our "Priceline Voucher " is not valid . All priceline can say is we can get back to you in 7days with a answer to why the voucher is not valid. Luckly I am a parent who has the financil means to dish out another $460 dollars to enter the park, but what about the families who don't have this fianancial mean, could you imagine. Shame on you Priceline!!!

      So they get back to me 5 days later and blow me off saying I purchased tickets through them (Priceline) that are non-refundable and its my problem not theirs. Is it me or am I in the wrong, you got to be kidding me Priceline. Believe me the fight is not over, you have picked the wrong family to blow off and STEAL my 7 year old sons money, are you kidding me!!!

      0 Votes
    • Jf
      J. faciane Jan 22, 2011

      I am a first time priceline.com user, book a flight and hotel package deal.. On 1.20.2017... And imminently after booking and printing out itinerary notice the hotel was incorrect, they will not change the hotel.. I was trying to cancel the whole package, just the hotel which out of the way, from were the rest of my party will be.. They refused.. And I am very un happy with the service I paid 380.00 dollars for nothing and not happy w/ service w/ priceline will never ever book through them again.. And the flight they put me on requires me to pay 20 for a baggage carry on per flight

      0 Votes
    • Am
      AmberDux Jan 22, 2011

      This is exactly why I don't use third party travel sites. It is just like buying a super saver flight package. Yes, it is very cheap, but if anything changes or goes wrong, you are out your money. I hate to say it, but your complaints will go unanswered with Priceline.com. Yes, you get an awesome deal if everything works out. However, and this is in their terms and conditions, once you have confirmed everything, nothing can be changed or canceled.

      0 Votes
    • Mu
      Muerto Mar 15, 2011
      This comment was posted by
      a verified customer
      Verified customer

      I was trying to purchase 6 tickets to Hawaii for my sister and her family and I ended up being charged $4, 507.50.

      I did not even get a chance to see what I was getting her into before it was tooooo late.

      Now my sister and I are battling with each other as well as Priceline and MBNA. After I received a response from Priceline via e-mail informing me they would not reverse the charge to my MasterCard, I told them that I would tell my family and friends about their deceiving website.

      I have since filed a formal complaint with both the Attorney General's office and the BBB in the State of Connecticut.

      0 Votes
    • Pu
      Puzirre Mar 15, 2011
      This comment was posted by
      a verified customer
      Verified customer

      Priceline.com purports to have low airline prices. In the past they have produced lower fares when I used them, so this time I went straight to their site before cross-checking with airline companies.

      Five minutes after I bought my tickets I discovered that Priceline charged me more than DOUBLE the same-time, same-hour fee Alaska Air offered roundtrip (nonstop at noon at that, versus layover in LA and 6 am departure) from San Francisco to Palm Springs, CA.

      Priceline advertises low fares but charges double or more!

      I called Priceline on the phone and was told that "they check ALL major airlines before presenting customers an offer."

      Not true! Had they checked Alaska Air ($108 RT versus Priceline's $271 RT) it would've come up, right?

      I went ahead and bought the Alaska Air tickets and am fighting Priceline now for false advertising.

      Do not trust Priceline's prices!

      0 Votes
    • Na
      Navane Mar 30, 2011
      This comment was posted by
      a verified customer
      Verified customer

      I booked my hotel with priceline after comparing the prices of the hotels listed prices with other sites. After my stay, the amount on the bill at the hotel checkout was $86. Priceline had charged me $106 for the room. I contacted customer service, asking that they refund me twenty dollars. I provided the hotel bill and they told me they would do nothing for me. Never again will I use this site. What a waste of money and terrible customer service!!

      0 Votes
    • Ma
      Malshene Apr 18, 2011
      This comment was posted by
      a verified customer
      Verified customer

      Booked a "3 star" hotel in London through Priceline.com. After my bid was accepted I checked out the hotel which sounded very nice. We arrived in London, very tired and loaded with baggage. Our "3 star" hotel was virtually in a slum and was a filthy little place not close to shops, attractions or restaurants as advertised. Even the local police department suggested we not go out at night. Obviously we couldn't stay and found another hotel. Like idiots we thought when we got back to the States that Priceline would give us a partial refund. What a joke! They stick by their rating system and won't even discuss a refund. I'm totally disgusted with them and my economical little vacation cost me as much as it would have if I had stayed in a luxury hotel.

      0 Votes
    • Cr
      CR Anderson Apr 28, 2011
      This comment was posted by
      a verified customer
      Verified customer

      I needed to make a quick trip to Yuma, AZ, and went to the Priceline.com site to make a reservation for a room. In the reservation, I specified that I am handicapped and as such had to have a ground floor room. They took my reservation with this stitulation, but when I got to the motel, the first thing I was told was that there were no ground floor rooms available and no elevator to the second floor. The desk clerk was friendly, appologizing, and said he'd gladly cancel the reservation, but that I'd have to also cancel with Priceline.com. I went to another motel, but when I called Priceline, I was told that I'd still have to pay, as they do no guarantee any reservation will meet specified requests. In other words, you can order a two bedroom suite and have no way to get a refund if you get there and have a single bed, one room reservation. Once Priceline has your money, you have no right to a refund, as they have their disclaimer hidden, which says you take what they give you, with no recourse.

      Will I ever use Priceline again? NO WAY. Will I spread the word to as many people as possible in order to save them from being ripped off? YES, I WILL.

      Bottom line... use Priceline and you will get screwed.

      0 Votes
    • Cr
      CR Anderson Apr 28, 2011
      This comment was posted by
      a verified customer
      Verified customer

      I'm sure it is, but Priceline has the same answer to every inquiry I or my credit card holder makes... "Priceline makes no guarantees as to providing what the customer requests."

      0 Votes
    • Cr
      CR Anderson Apr 28, 2011
      This comment was posted by
      a verified customer
      Verified customer

      My point of view... If I go to a Chevrolet dealer and order a new red Corvette convertible, and when the car comes in it's a white Corvette roadster, my complaint is with the dealer, and the dealer is the one responsible for correcting the mistake from the factory. The same applies here. Priceline took my money knowing what I needed. Priceline did NOT supply what I told them I wanted. Therefore, as far as I'm concerned, Priceline is the one who needs to go back to the motel and resolove the issue. The motel in question did the right thing and canceled the reservation. It's Priceline that refuses to stand behind the original request made during the reservation process. They can hide behind whatever shroud of compliance they wish to create, but it comes down to one thing, I told them what I needed, they took my money and then didn't deliver.

      0 Votes
    • Cr
      CR Anderson Apr 28, 2011
      This comment was posted by
      a verified customer
      Verified customer

      It's obvious that you represent Priceline in some shape, form, or manner, and are doing whatever you can to justify their actions. It comes down to this one thing; the motel doesn't have my money, Priceline does, so how can the motel repay something that they never got. Priceline kept my money and since the reservation was canceled by the motel, they have nothing from Priceline that they can give me.

      Do me a favor and keep your company biased replies to yourself. I know you need to justify your paycheck, but there is no way you'll convince me that Priceline is doing the right thing. Go do your public relations mending somewhere else.

      -1 Votes
    • Ne
      ~newlywed May 19, 2011

      We booked our honeymoon thru priceline.com in Feb 2017, for May 2017. Everything went smoothly until it was time to catch our flight home. We arrive at the airport & proceeded to do the "quick checkin" at the airline, however we were "rejected" and had to go inside to speak to an airline associate. The airline found our names, but did not have us paired with any specific flight. We provided the airline a copy of the priceline itinerary, and the airline agent stated "we dont' have any such flight 102". We immediately called Priceline, and they still had us on this non-exsistant 102 flight. After the airline & priceline spoke to each other, on my cell phone, Priceline discovered they had the wrong flight, to the wrong city. The only thing priceline offered to do was to put us on the same city destination, thru the same airline, for a flight 12 hours later!! My husband became very upset & insisted they find us an earlier flight, even thru another airline, and they refused. After being transfered to several managers, Priceline only offered us $150 refund, when we had to spend $600 thru another airline to get home!!

      0 Votes
    • Ha
      has2beme May 19, 2011

      Priceline.com- Scams People I booked a flight and shuttle service to get to my hotel when the flight got there. Priceline screwed up the shuttle and it was taking me in the wrong direction it was taking me to Long Beach Harbor Hotels instead of the Disneyland Grand Californian that I picked. They said oh it was not our fault you choose the one you want and you chose wrong. I said no I made sure it said Disneyland Hotels before I clicked on submit. They proceeded to tell me that their system does not do that it is never wrong and does not change things for people. I was fine with the customer service even though I had gotten the run around for over an hour with them until this point. When she said that to me I flew off the handle. I told them my husband is in the US Navy and protects you and this is the thanks we get that they were a scam and that I would make sure that it was well knows. All I wanted them to do was to fix the problem and they would not fix it. So I got scammed from them and they get to keep my money. DO NOT USE PRICELINE.COM SCAM SCAM SCAM

      0 Votes
    • Bo
      bodhi83 Jun 26, 2011

      We booked a stay through Priceline for a one night stay in a standard king sized room at the New Orleans Sheraton the night of June 25th, 2017. We arrived to check in at the Sheraton and were told by the hotel that they could not accommodate us in the desired and paid for reservation. We declined a room asking for a refund. They told us to call priceline as they did not charge the credit card. We attempted to call Priceline and after three separate phone conversations were refused a refund, each time the Priceline rep insisted it was not their fault and they would not give a refund. Each time we talked to Priceline, we were lied to when their reps claimed that Sheraton had charged our credit card. We contacted our bank found out that Priceline was indeed the originator of the card and must file for the refund. We are currently disputing the charge. At the current time, we are out the money and had a tremendous amount of difficulty trying to get a refund.

      I highly discourage anyone from using Priceline's service.

      0 Votes
    • Ka
      KarimH Jun 28, 2011

      I recently booked a weekend hotel in New York City through Priceline.com

      When I started the process, I specifically selected 2 Adults (18+), 1 Child (2-17). Priceline gave me a bunch of options and after selecting one, I completed the process under the assumption that Priceline was accommodating my request of 2 Adults and 1 Child. When I called the hotel to confirm my booking, I was told that I now need to pay extra for the Child, as much as $75 more per night. Of course their contract states that the room can accommodate 2 Adults (18+) but makes no mention of the accommodation for the Child.

      I find this incredibly misleading as my original request was to have a room that accommodated 2 adults and a child. Priceline has a no refund policy, and was unwilling to help me in any way. I even called up to their 'Customer Relations' department who wouldn't help me.

      I learned my lesson to never deal with Priceline.com as they are a horribly company to do business with.

      I suggest nobody ever deals with priceline.com

      0 Votes
    • Jd
      jddogguy Jun 29, 2011

      i am more and more surprised to see all these complaints about Price Line. They have been around a LONG time. If they are such con artist and scammers. You would think they would have been shut down by now. I am not saying I don't believe all the post. Just surprised they are still in business with that sort of behavior.

      0 Votes
    • An
      Antonette Pascual Jul 05, 2011

      Hi Sir/ Maddamme I desperately need your help/suggestion.
      My daughter was browsing the website of Priceline.com for hotel accomodation. After browsing so many choices of hotel she decided to make a reservaion but there is a section " Name Your Own Price" means an individual can make a bid, including the hotel rating and the location of hotel. My daughter made a bid $100, place the location on Daytonal Beach and the chosen rating 3.5 star. Then my daughter placed my initial on the box indicated and clicked on " Buy my Hotel Room " In minutes my daughter received a confirmation from Priceline that her offer was approved with Hilton Daytonal Beach / Ocean Walk Village and her request was upgraded to 4 star without a choice of her special request.
      My daughter phoned the Hotel to find out what is included in her reservation. She was given a King size bed, no parking on the site; she has to either self park for $10daily or Valet Parking for $17 daily. She told the hotel that it is not a suitable room due to the fact that my self, my husband and her other sibling is travelling with us and willing to downgrade the hotel rating to at least 3.5 or 3 star to accommodate our needs; two double /queen beds, kitchen/kitchenette, parking on site, non smoking. Hilton said know changes or cancellation based on their Terms of Condition of Priceline. The other choices of hotel even cost less than $100.
      My daughter phoned Priceline to make changes and was told the same with no success.
      Sir/Madamme, is there any way of helping me to make changes or possibly cancel my reservation with Priceline/Hilton Daytona Beach/ Ocean Walk Village.

      0 Votes
    • Priceline has no customer service!!! I was denied any refund recently. I had wanted to book a hotel, and as the first time priceline user, I chatted with the so called "agent" of theirs online while trying to make a reservation. I specifically told the agent the hotel I wanted to stay, and was given a link. I trusted the agent, and paid for the hotel without looking closely the location of the hotel since it is the right name, I did not second guess it. By the time I was ready to print the hotel confirmation, I noticed it was the wrong hotel. The agent was still online, and I told her/him that the hotel I was given was wrong. I was told I have to call the 1800 number to ask for help. Needless to say, I was not successful. So within 1 minute, I lost 300 dollars. I am still writing to them to appeal, so far no luck. No refund, and they are not at fault. This is rediculous. Company like this should not exist, and all of us to unite together to let the consumers know how bad this company treats customers. This is the first time, and also the last time ever I will use Priceline. Their behavior is worse than robbery. How can this be allowed!!! In this market, they treat customers like dirt, and yet the stock goes up? There is no justice. I wish for their demise, sooner or later they will be punished for taking away our hard-earned money in a matter of minutes with no shame.

      0 Votes
    • No
      nothard2please Aug 22, 2011
      This comment was posted by
      a verified customer
      Verified customer

      http://productdiary.blogspot.com/2017/08/pricelinecom-is-scam.html

      0 Votes
    • No
      nothard2please Aug 22, 2011
      This comment was posted by
      a verified customer
      Verified customer

      http://productdiary.blogspot.com/2017/08/pricelinecom-is-scam.html

      0 Votes
    • No
      nothard2please Aug 22, 2011
      This comment was posted by
      a verified customer
      Verified customer

      False advertising is what priceline.com is best at. http://productdiary.blogspot.com/2017/08/pricelinecom-is-scam.html

      0 Votes
    • No
      nothard2please Aug 22, 2011
      This comment was posted by
      a verified customer
      Verified customer

      http://productdiary.blogspot.com/2017/08/pricelinecom-is-scam.html

      0 Votes
    • No
      nothard2please Aug 22, 2011
      This comment was posted by
      a verified customer
      Verified customer

      My husband and I recently booked a hotel through priceline.com online. After we checked the proper hotel we clicked "OK" and it suddenly populated a totally different hotel. Chalking it up to a glitch in the system, my husband called priceline.com to get this corrected. To our utter amazement, they refused. We spoke with four different individuals who told us that this could not be reversed!! They refused to give us a refund or to even switch us to the proper hotel! I have read many other complaints online about them, too. The small discount you might get by going through priceline.com is definitely NOT worth it!! My husband had to take some time off of work to go to the bank and put a stop-payment on the charges before they came out which cost us $25 to do. He also got his debit card cancelled and ordered a new one since we don't trust them with our banking info.

      We had been saving up for our 10th anniversary hotel stay for about a year and this was a big slap in the face. Thankfully, we took care of it through our bank in enough time to stop the fraudulent charges. It was priceline's fault, yet, they blamed us. My husband even took a screen-shot and emailed it to them to prove that he selected the proper hotel. They STILL wouldn't make it right!! Never again will we do business with them.

      0 Votes
    • Sa
      sara742ds Sep 02, 2011
      This comment was posted by
      a verified customer
      Verified customer

      I booked a 5 star hotel room in Vegas using "Name your own price" for a trip with my sister. I ONLY selected 5 star hotels. I had never used Priceline before, but read the fine print that states that each room will be able to accomodate 2 people. I assumed that meant that the hotels Priceline would pick from would have rooms in the hotel with 2 beds. I was willing to take my chances based on that info. I thought there might be a chance that for some reason all the 2 bed rooms would be unavailable, but that didn't seem likely anyway. Turns out I've been booked in a hotel that DOESN'T EVEN HAVE ROOMS WITH 2 BEDS!!! I will be getting a room with a bed and a pull out sofa. I didn't expect to be sleeping on a pull out sofa in a 5 star hotel!!! Priceline refused to do anything. I am very unhappy and will NEVER USE PRICELINE AGAIN!! Also it turns out that the price I was able to negotiate was only $10 night cheaper than if I booked the hotel directly.

      0 Votes
    • Gl
      Glione Oct 08, 2011
      This comment was posted by
      a verified customer
      Verified customer

      This site is fraudulent is so many ways. The listed prices are considerably higher than the hotels' websites list, but this is how they get you to use their "priceline negotiator"/name your own price tool. With this tool, you may be so fortunate to pay what the hotel is ACTUALLY charging! Wowee - what a bargain! And better yet - by using this service instead of reserving through the hotel directly, you pay up front and there are no refunds!!! yay!!! I don't know about you, but I LOVE getting TRICKED and the SCREWED by companies... especially if I give them even more money, under the GUISE OF INSURANCE, and then STILL am denied a cancellation and refund even though the reservation is 10 WEEKS AWAY! So glad I bought that "insurance"...

      0 Votes
    • An
      andye72 Nov 23, 2011
      This comment was posted by
      a verified customer
      Verified customer

      I booked a villa in Kissimmee, FL through Priceline.com and the advertised price was $119 a night. The company that owns this villa is GBL services in Orlando, FL. They charged me a $90 cleaning fee that is not shown on the website. I contacted both companies. GBL told me to contact Priceline. I contacted priceline and they essentially told me he could charge whatever he wanted to my credit card. I certainly would not have rented the villa had I known there was a cleaning fee almost as much as the one night price for the villa. In addition, we even cleaned up before we left. Beware of these companies.

      0 Votes
    • Vo
      Voigel Dec 06, 2011
      This comment was posted by
      a verified customer
      Verified customer

      I was palnning to visit few places in state, so I have booked my airtickets from airline, and parts of trip to RI were book through Priceline.com for two nights stay and a car they cost me total of about 400USD. In the next day after I done my booking, I received a request from my client and have to change my schedule and flight into OKC in those few days. So I change my flight and managed to call up Priceline for changing my hotel and car booking. They told me that is not possible, the booking were set for non changeable; non refundable. I did not realize this condition when I were enjoyed the low price from Online booking at their website. Now I have to loose 400USD for nothing, I trongly protest this company stop doing this kind of trick and refund all the money I have apaid for those bookings.

      0 Votes
    • Lo
      Looder Dec 08, 2011
      This comment was posted by
      a verified customer
      Verified customer

      My plans have changed to a week later 20September for a week and because I named my car rental price they will not allow refunds since it was a prepaid agreement. They now say I can not make changes because the agreement was no changes or refunds. It doesn't bother me to pay more I just don't want to be charged for something I can't use. I don't even want a refund I just want to be able to apply the cost to a new reservation for a week later and they wont allow that. No exceptions, even if I died or became ill- no exceptions. Life does not come with no exceptions and companies such as price line need to understand life changes and need to be flexible- I will never use Price line again and neither will anyone I know. So basically they have ripped me off and say I can do nothing about it. I have already been charged on my credit card $175.00 and because they can not make exceptions or be flexible I have to just except it. It's wrong and they know its wrong, they should not be allowed to rip people off.

      0 Votes
    • Ma
      Maura M Dec 27, 2011

      I'm sorry to read about your experience. I had a very similar experience. There is no Priceline customer service to help resolve it either. They just said too bad. I tried to have my credit card (Visa) cancel it and they said they couldn't do anything. I feel so scammed. I'm so frustrated and will NEVER use Priceline or recommend it. Their business practices should be illegal.

      0 Votes
    • De
      Demberge Feb 28, 2012
      This comment was posted by
      a verified customer
      Verified customer

      I made my original booking to find out that the request failed. I was told by priceline that it was because I added a rental car to my package and sometimes that messes their system up. So I booked again, without the rental car and it still didn't go through. This time priceline blamed the hotel I chose, saying that the hotel still had rooms listed, but there weren't any rooms available. So, try number 3, I changed hotels and submitted the package to have it fail again. Priceline's reason this time - the airline had seats listed when there really weren't any seats available!!! Unbelievable!! And guess what, each attempted booking put a hold on my bank account for the price of the package! - Even more unbelievable!!! And to try to get it resolved quickly through priceline - what a joke. I'm not even sure how this company stays in business. I've written priceline an email detailing my situation 2 days ago and haven't heard anything in response. DON'T USE PRICELINE, UNLESS YOU HAVE LOTS OF MONEY IN YOUR ACCOUNT TO BE PUT ON HOLD!!

      0 Votes
    • Al
      Albaide Mar 19, 2012
      This comment was posted by
      a verified customer
      Verified customer

      My daughter was a victim of crime. She needed to feel safe so I booked her a flight with insurance so that we would be able to switch it around if she needed to stay longer. She was having a very difficult time so we were going to extend her stay. Priceline would NOT work with me to extend her stay. They showed no compassion & refused to change her flight at all. My daughter was in terrible shape & I felt like Priceline added to her stress & despair. I will never forget how Priceline took our money with the promise that we could switch flights if needed but then... Victimized my daughter again. I urge each & every traveller to avoid using Priceline. Terrible things can happen & if they happen when you are traveling... You need a company that will Help you in your time of need. I want to warn others so that they do not feel further victimized like we did. There is far too much competition to deal with a company that lacks customer service & compassion.

      0 Votes
    • Kr
      kristenaw22 May 03, 2012

      Did you ever get your money refunded? I am currently going through this same (annoying) process.. :/ it would be nice to hear if everything (holds on your account for the price of the trip package) cleared...

      0 Votes
    • Tk
      tkdoff Jun 01, 2012

      good thing you stopped payment and had a new card issued because they do keep your card on file and they will charge it without authorization, it happened to me and they will not refund it either so now I have my credit card company investigating it. I hope they go down. This should be illegal to do. My card was charge after only looking at hotels I never went through check out.

      0 Votes
    • Wa
      Warrior 452 Jun 20, 2012

      I purchased airline tickets from priceline.com. They charged my credit card, but did not send me an e-mail with the ticket info. They sent me no ticket, nor any information. I attempted to contact them several times, but could not work my way through their automated system. The first time I got to talk to someone was after the flight, when I disputed the charge on my credit card. They said no refund because the flight had already taken place. I fought and fough and fought. The Better Business Bureau was absolutely no help. I will never again use some discount travel site, nor United Airlines since they were the airline that my supposed ticket was with. They said they can't do anything because it was a priceline ticket. If I ever meet a priceline employee, I'll get my money back the hard way.

      0 Votes
    • Fc
      FC III Jun 25, 2012

      I had to cancel a trip at the last minute, was charged a penalty for canceling flights and understood that as part of the deal going into this. When I went to cancel the car rental Priceline penalized me 100% or 500.00 for canceling. No future credit - nothing. Ripped off and I will never use this site again in the future.Canceling a car rental reservation in not more complicated than a flight reservation cancellation. Had I gone direct to Alamo rental they would have allowed the cancellation with a $5.00.00 penalty. They don't see a dime from Priceline unless I pick the car up. So Priceline pockets 100% of my money. Why would anyone want to do business with this den of thieves and crooks. Very strong fake American accents when you call and speak with them. Good luck understanding them!! Their savings amounted to 9%, not enough to brag about but a 100% penalty on a car rental cancellation is certainly something to complain about. My advise to all of you for the future - Deal direct with airlines, hotels and car rental agencies. At least you will have recourse and probably the same price and you will be able to understand them when they speak.

      0 Votes
    • Co
      Comerse Jun 29, 2012
      This comment was posted by
      a verified customer
      Verified customer

      When I book hotels, airfare, etc, I always look at numerous sites at the exact same time to get the same price. Sop when booking a trip for my group of girlfriends and I to have a reunion trip in Ocean City, MD, Priceline was the cheapest by about $20 or more dollars. So I figured, well I will book on them. I normally ONLY book on Orbitz and Expedia because I always have a good experience. Well I should have gone with what I know. When the 4 of us showed up at the hotel, they charged us another $70 because there were more than 2 of us in the room. I guess this is a policy of Pricelines they advertise NO WHERE! Just that they are the "best" prices around. BS. I called to complain and all the customer service rep did was read me the policy over and over again. Real helpful. I will never book with them again. Ever.

      0 Votes
    • Re
      Reblack Jul 23, 2012
      This comment was posted by
      a verified customer
      Verified customer

      Priceline charged my account twice on one purchase. When I called to rectify it they were not willing to use my bank's required 'verbage' on a fax. I spent hours calling back and forth to my bank and Priceline. It was a waist of time. In the meantime, I don't have access to my money. When I asked Priceline to cancel the transaction altogether, I was told that I could not cancel or change it. Those ladies have heavy accents so it is obvious that they outsource their business. I am now starting to question, Why I let any bank take my money hostage? and, Why am I supporting a business that outsources jobs that could be helping Americans?

      0 Votes
    • Pl
      Pliema Jul 30, 2012
      This comment was posted by
      a verified customer
      Verified customer

      Book a "3 1/2 star" hotel through name your own price in Anaheim and was ripped off! paid $73 bucks a night for a 3 night stay and $50 bucks in taxes a total of $250 for a hotel that has no accommodations expect for a bed and four walls! and I find out I have to pay for parking during my stay.My husband and I are taking our kids to Disneyland on a budget and found 2 1/2 star hotels on my own near Disneyland that's for less with free breakfast, wifi and parking and shuttle. Priceline is a scam BIDDERS BEWARE! These clowns take advantage of people and are heartless! I don't know how they sleep at night! I'm still fighting for my refund. I'LL be damed if they're gonna keep my $250 bucks!

      0 Votes
    • Id
      Idocare Jul 30, 2012

      You know, I would never book a hotel that I can't see. I always shop around on expedia to see who has rooms and then check the hotels website to see if the rates are the same. I usually do pretty good and get 3 and 4 star hotels.

      0 Votes
    • Bi
      Bicazze Sep 03, 2012
      This comment was posted by
      a verified customer
      Verified customer

      I wasn't a customer. I dropped out before purchasing because they have NO customer service at all. If you make a non-refundable purchase they have customer service for your order (they say).

      The whole thing didn't feel right so I booked through Hotline. All the travel websites had the same price, and the only difference was in the total price based on the package you buy (some have cheaper car rentals, for example, but the airline tickets were the same price everywhere.

      0 Votes
    • As
      Assixe Sep 03, 2012
      This comment was posted by
      a verified customer
      Verified customer

      Looked up hotels - bid $80 for a 3 star - made sure under amenities for all 3.5 stars that parking was included. They said if I bid $14 more I could have a 3.5 star - said ok - got one - called the hotel to ask for 2 beds and found out there is a $16 a day parking fee!! I will never use them again -- they don't care - when I called I was basically told too bad - the contract says that I have to give a credit card when I check in for other charges. And they won't do anything about it.

      WATCH OUT -- I have used these guys before - once we got to the hotel and were told there were no rooms - they moved us to another hotel!! SO disappointed - asked them at least to add "parking for a fee" to this hotel description and was told no - sometimes it is included!!!

      0 Votes
    • Je
      Jeravan Isara Apr 03, 2014
      This comment was posted by
      a verified customer
      Verified customer

      I got almost the same problem, their price is way higher than other company.
      They charged my credit card right away a month before my trip.
      Try to call and cancelled the reservation, but they just don't want to do it, they said they need to investigate and will let me know after my trip end. Unbelievable !

      0 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Priceline.comscam charges

    I was checking hotel prices on priceline and they charged my credit card without my consent or permission, using credit card information that they had stored from a transaction 6 months ago. I never logged into priceline, checked the 'initial' boxes, or hit any 'buy' button.

    I only found out that I had been charged for a hotel room (on my wifes credit card which I didn't have) when I checked my email. Then two days later my wife was searching for a hotel on priceline (not knowing that we had already been charged for one) when the same thing happened again to her. Now we are being charged for two rooms on the same date at the same hotel that we never wanted to reserve! Neither time did we log into priceline, Neither time did we check any initial boxes, neither time did we hit any 'buy' button. .

    My previous experiences with priceline have been good, so I am very disturbed at this fraud. My wife is crying and her 50th birthday is ruined!

    We have reported our credit card as stolen, and we have reported this fraud to the police. Any suggestions for the Next step? I think that the FTC needs to shut down this fraud of a company. Anyone considering a class action suit please contact us.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Pricelinescam and cheating

      I was on Priceline.com to purchase tickets from PDX to BUR. I requested peak hours for travel and 1 connection. What I received was not anywhere near what I ordered. I received confirmation that I had tickets from PDX to SFO and from SFO to BUR leaving PDX at 5:50 pm and arriving at BUR at 9:47 pm. With a layover in SFO of approx. 1 1/2 hours. Return times were also supposed to be 1 connection from BUR to PDX leaving BUR at 6:55pm and arriving in SFO at 8:02 pm, leaving SFO and arriving in PDX at10:57 pm. Not hardly peak travel times or 1 connection flights. I immediately called Priceline and was told that what I got is what I am stuck with and I would have to pay for the tickets whether I used them or not. I called my credit card company and was told that I could dispute the charge but it might take up to 90 days to settle. In the meantime if I don't use the tickets and get a flight that is compatible with my needs I will be stuck for the price they have charged me. The credit card company also informed me that if the website says no refunds or changes that I will probably lose the dispute and lose the money. So begrudgingly I will use the tickets and recommend everyone that I send e-mail to or talk to not to ever use priceline.com.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • Valerie Oct 31, 2008

          I mistakenly entered a transaction on the Priceline.com web site, I noticed my mistake called immediately to demand cancellation. I was told that there are no cancellations even though my transaction for flight request was still not fulfilled. I stayed online with a customer service supervisor for 25 minutes and during that time a flight I didn't want was automatically chosen and charged to my AMEX. I called AMEX who sympathized, but said they couldn't do anything until the next billing cycle (20 days from now). My flight is in 31 days... what can I do to fight for my rights. I've even asked if I can pay a cancellation fee, but was rejected.

          0 Votes
        • Valerie Oct 31, 2008

          I requested airline tickets from Priceline.com. I wanted round-trip tickets from Minneapolis to Las Vegas for three adults. I requested NO connecting flights. Priceline found tickets for me at my price, but they had a stop-over in Phoenix! I called them within minutes of receiving my E-mail from them, and I was cut off while waiting for a "manager". I called them again, and talked to "Justin", who claimed he was the highest manager of the company. He would not listen to my complaint - he just quoted the fact that ALL Priceline.com's flights may have a connecting flight. He stated that it was on their web page. I do not doubt that it may have been, but it was not obvious. Justin would not listen to my argument, and then he hung up on me! I am working with my VISA company to see what I can do to cancel this charge. They have had other complaints against Priceline.

          0 Votes
        • Wt
          wterr20 Feb 19, 2009

          I agree completely. Priceline is a scam!!!. Tell all of your friends not to use this service or they will lose their money. We can all hope that they will go out of business soon because they are stealing money from their patrons. Please do your research first and look at all of the complaints. They all can't just be jaded people? They are real complaints from people who have lost their hard earned money from these people by simply trying to plan a nice getaway or a business trip. AGAIN STAY AWAY FROM PRICLINE> DO NOT USE THEM!!! Dan From San Diego

          0 Votes
        • Ia
          iamcadence Jun 18, 2010
          This comment was posted by
          a verified customer
          Verified customer

          Did not receive the times I requested. The way the flights were set up allowed me to be with my dying grandfather for 24 hrs. instead of the 36 hrs. I needed. Ended up with a departure flight very late at night instead of the morning, and on my return received a very early flight instead of late evening. Got the same runaround from priceline, bank, and credit card co. I suppose there are those who get good deals from priceline, but I'm certainly not one of them and this is not the first time; however, it will certainly be the last. I learned my lesson this time.

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Pricelinemoney stealing company

        I purchased tickets through Priceline.com. I did realize that to some degree there were no refunds but I didn't realize that you could not have changes made. I was checking on the status of my ticket through the airline carrier Delta to make sure all of my plans were as stated in my itinerary that Priceline.com sent me. Let me tell you, I was speechless when they told me that the reservations that I had made were canceled on Delta's computers. I spent several DAYS calling trying to get things taken care of. In the mean time, I needed the flight changed leaving from my destination a day sooner. The Customer Service Personnel told me that since I have had all of this trouble that when she figured out what had happened to my tickets being canceled that she would change my departure date to help make up for all of the trouble I went through. After I received no calls about anything dealing with the problems I was having, I called Priceline myself and found out that the tickets had been reinstated but the departure dates had not been changed as was agreed. I then called Delta airlines to make sure that it was reinstated and it wasn't. They had no record of a reinstatement. I tried getting a refund because I was tired of all of the hassle and even let them know I was turning them in to the Better Business Bureau and contacting my lawyer. Regardless of what I said, they did not care. They basically stole $250 from me and did not care. I believe that Priceline is the scam of century. I just can't believe they are legally stealing from people and nothing is being done about it.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          • Ma
            Marti beaudion Jul 26, 2013

            Priceline along with all the other companies who say they'll get you the lowest price possible so I booked my hotel reservations through Priceline.com. Let me tell you how pissed I was to find out that Priceline charged me $131.00 just to book me a hotel reservation with the Kona Bali Kai in Kailua Kona on the big island of Hawaii. When I got to the hotel I had to sing for the room and the paper work had the total price that the room costed for two days which was $191.00. I asked the hotel customer service agent if that was the total price of the room for the two days she said yes I then asked her why did it cost me $258.00 then. She said she didn't know that I would have to ask who ever I booked I through. I then got on my iPad and got the phone number to Priceline.com and called them. I asked the agent why did they charge me $258.00 when the room costs $191.00 for the two days the agent asked me how did I find out that the room really costed $191.00 for two nights she also asked if the hotel agent gave me a receipt or something showing me that total of $191.00 I told her that the total was on the agreement aperture I signed when I checked into the room. She then told me that she was going to tell me something that I wasn't sap post to know, that the hotel agent wasn't sap post to let me know their actual total that Priceline.com was the one who negotiated the deal and the $258.00 that I agreed to was between me and Priceline.com. It just pissed me off that Priceline.com didn't find me the lowest price possible because they added on $131.00 more than the actual price. I could probably see a $20.00 finder fee charge but not no $131.00 to find me the dammed cheaper hotel. Then the price line .com agent offered to comp me a $20.00 gift certificate toward me next Priceline.com booking. I just trip these
            crooks think after this ### that ill ever book ### through them again. I should've just call all the dammed hotels n the area p my self to find out which one was cheaper. Buyer beware Priceline.com doesn't get you the lowest prices they jack all the prices up along with their ridiculously high finder fee. And then tell you that that's the cheapest your going to get it. Everybody's a fricken crook now days the Internet it infested with thieves. Oh yah on top of all this the room they booked me only had one bed in it so three of us was crowded on the queen size mattress and one out of the four of us had to sleep on the floor. Priceline.com thieves ! Sincerely one angry terminally ill cancer patient!

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Pricelineovercharged

          After many years of using priceline.com and bidding on hotels I have never been so upset. I have never had a problem till a couple days ago. They charged me twice for a reservation...after contacting them they told me I have to contact bank because they only have 1 charge in there system, I contacted my bank and they told me there is 2 charges and that priceline needs to fix it. I called them again and this time they told me that I have an authorization charge on my card that will be dropped within 48hours. Mind you I have never encountered this issue. It has been more than 3 days and the charge is still there! They are extremely unhelpful and all they could tell me is that they only have 1 charge in there system... I don't recommend this to anyone, its better that you spend the extra 40 for a hotel room that go through this headache. Now I am forced to contact an attorney...

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            We are here to help

            • 16 years' experience in successful complaint resolution
            • Each complaint is handled individually by highly qualified experts
            • Honest and unbiased reviews
            • Last but not least, all our services are absolutely free

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Pricelineonline fraud

            I purchased a tkt with the travel cancellation insurance to go see my grandmother who was ill in Europe. I had to anticipate the departure date as her condition was getting worse but priceline's difference in price for the new date was like purchasing a new ticket. So I bought a new ticket through another agent thinking I would get reimbursed for the first since I had travel insurance. My grandmother passed, and even though "death" was a valid enough reason for cancellation and they had the death certificate and everything, Priceline refused to reimburse because my grandmother was not an American citizen They told me I would have credit to use on a future flight by October 24th, but when the time came to rebook (October 13th) they told me my credit had expired in June. So, you're looking for a reliable agent, use somebody else unless you want to throw $850 away.

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              • Jo
                Jon Oct 23, 2008
                This comment was posted by
                a verified customer
                Verified customer

                I was absolutely screwed by Priceline. I was only checking to see what hotels were available in a certain area & the next thing I know I was given a reservation in an absolute dump of hotel. I did not pick it & never authorized them to do so. NEVER use Priceline.

                0 Votes

              Priceline.comhotel cancellation

              Priceline refuses to refund money if you cancel your reservation and do ot collect the information they want about the cancellation call. You must have the name of the person you spoke to and the "department" they are in. They call and verifiy with the hotel. The fact that you did not stay there (which is all most hotels track - (check in or no check in) is not good enough. So in other words - the clerk you spoke to will have to remeber that she spoke top you - or you will need to remember their name. I even have a phone record that shows the time and date I called the hotel to cancel and several winesses!! But yet they both claim there was no cancellation call.

              They owe me $189.99 for a room reservation I cancelled and did not use. They refuse to refund my money. In my opinion this is fraudulent. 1. They are charging for services they did not render while they (and the hotel) lie to keep your money. 2. Unless you can prove you called and cancelled they will asume you didn't call. Burden of proof is onyou. 3. They will conspire with the hotel to keep your money by making you call back and forth while one blames the other for the mistake, so that you can't even tell who you should be going after to get your money legally. 4. They registered and paid for my room under my name - using their address - without my permission.

              Bottomline don't deal with Priceline or keep very good records and record your phone calls. I plan to take this to court if I must. $190 is a lot of money to me - not to them

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                • Su
                  SUSIE Feb 07, 2009

                  I work for a hotel and get these complaints occasionally. The way this works: Third party companies, Priceline, Hotels.com, Expedia, etc list hotels on their websites. You go into the site and choose a hotel to book it. Usually the lowest price for one person is on the front page and as you enter further it will show the extra person(s) charges along with any fees and taxes and a total. It clearly states before you book the room that there are some major restrictions to cancellations and changes. Once you book the room, the reservation is sent to the hotel and the hotel is given the third parties information, not yours. Only your name and preferred room type (never gtd...you could get one bed for 4 people) is sent to the hotel. Your address and credit card info is kept by the third party company. The hotel in turn bills either a credit card given to them by the third party company (not yours) or direct bills them. The hotel only gets a portion of the amount you are chargesd. The third party companies keep a portion and all service fees they may charge. It never does any good to contact the htoel to cancel or dispute because they are not the one that has charged you. The third party company is. Hotels in general would prefer not to use these companies but because so many people booking rooms use them, they have no choice or they would loose a lot of business.

                  0 Votes

                Priceline — card not working (discover)

                First request via E-Mail. No response. Tried to make a resveration, thru "Priceline" for a hotel: Keystone...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Priceline.combad customer service

                I tried to approach Priceline.com regarding changing my itinerary - I used the contact information they provide, including email and phone numbers... their email response was untimely and their phone system consists of prerecorded messages that take the caller in a continous loop... it seems as though this is a deliberate attempt to make it difficult for a customer to talk to a live person, but that is for you to decide... I accepted the fact that I wasn't offered ideal requested seating, but I could not get over the fact that Priceline.com had the nerve to ask a paying customer what their meal preference was when there was no intention of providing a meal... they asked for a meal preference PRIOR to the customer actually paying, which serves as an incentive for the customer to make the purchase... I expressed that my meal preference was vegetarian/non-dairy... in turn, I received crackers with CHEESE - is this what to give someone who requests/requires non-dairy food (not mentioning that this was not a meal!)???

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  • Bu
                    BUD Jul 31, 2008
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I made the hotel reservation through priceline. The hotel could not find my reservation through priceline so hotel billed me and so did priceline. Although Priceline did not have anything to do with the reservation, Priceline called hotel. got my money back from hotel, but would not match rates. WARNING, it's cheaper booking on your own than through priceline. I'll never use them again!!!

                    0 Votes
                  • Tr
                    Treflo May 13, 2011
                    This comment was posted by
                    a verified customer
                    Verified customer

                    An error in the name section of a ticket for my daugther was made. I used her maiden name.As soon as I selected send, I tried to stop the transaction. Calling the company was a joke. They promise to call me back.They never did. Everytime I call them they played games. I ask to speak to someone in the United States.They put me on hold. Someone came on the phone and pretent he was in the US. What a very BAD experence. I pray we will be able to us the ticket when the time comes.

                    0 Votes

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Priceline.comboycott them

                  Priceline.com has a terrible policy of keeping your money for a lengthy amount of time when they have made an error! I attempted to rent a car for two weeks, using my debit card (About $350). Unfortunately, I paid for the car at priceline.com, but was unable to pick it up at the rental car agency. Priceline admitted to their mistake of connecting me with a company that does not allow rentals when using a debit card. You think to yourself, "simple enough. Please return my money to my debit card and I will work with the company next door, who will take my debit card.” wrong!! Priceline still has my $350 and refuses to give it back in a timely manner. I'm told I may have to wait 10 days to 2 weeks while priceline verifies that I did not pick up the car. Umm, won't a quick phone call take care of this? In this economy, if you're renting a car for that amount of money, then the other money you have is budgeted for your * gas! I did not have enough to do another 2-week rental and to put gas in the car while priceline holds the money hostage! Tomorrow makes 10 days and I still don't have the money back on my card! I understand that companies have policies, but companies should also consider the human factor in their business. People need their money! Having a policy that basically allows a company to keep a customer's money when the company has made an error is absurd. I did everything right by noting that I would be using a debit card as I bid on my car at priceline; yet, I have to pay for the company's error. I could understand if they kept the money a day or two while they made sure we did not actually rent the car, but two weeks!!! Join me in sending a message. Boycott priceline.com!

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    • Ma
                      Mark Jul 14, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      bouycot priceline ###, ill never use em again!!!1

                      0 Votes

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Priceline.comthe worst company

                    Priceline is the worst company I have ever dealt with. They tell you lies then when you catch them they blame you. I made reservations for a car and realized after they had been made that I needed to change the pick up time. That’s ALL I wanted to do. Priceline sent me an email saying and I quote "your dissatisfaction has been noted please do not expect any responses to anymore future emails because you wont get any" unquote. The rental company says a change would be fine but Priceline won’t allow changes. They say that the partners won’t allow them but it’s the partner that told me they would welcome any change within 3 business days. Priceline are liars and cheats, do not use them it’s not worth it.

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      • En
                        Enraged Customer Feb 26, 2011

                        This company is the biggest joke known to man! They make your life as hard as they possibly can to the point that it's literally cruel. They will test your patience so much you'll eventually feel you've lost your sanity. They took over seven hours of my life that I'll never get back.

                        First off representatives must be put on the floor the first day on the job and told "wing it" because there is ZERO consistency from one agent to the next. Also, the limited training they DO receive must be simply, "Make the customer's lives hell. Don't care about their needs. Never actually assist, always come up with a new problem, fee or changed policy instead" True story, I've talked to 17 representatives (6 managers) in 2.5 days and they are still giving me grief. (I'm not asking for anything I didn't purchase, not even a courtesy for all their wrongdoings and for wasting my time.)

                        I bought insurance and had to cancel my flight because my immediate family member died just before my scheduled departure. At the time they said I'd have credits for future use. Upon rebooking, it seems my credits were closed by Priceline on accident and no one's been willing to reinstate it. Even though I'm in no way at fault, they've been 100% uncooperative in fixing their mistake. They will lie to you, tell you wrong information without reviewing your record, act incompetent, put you on hold endlessly, hang up on you, transfer you to the wrong department or to an extension that rings forever, make you wait on "partner airline approval" for days and never keep said promises documented in "the notes." At this point I almost believe "the notes" are just running checklists of all the different problems they can create for you. -"I see here last call Oliver hit her with this excuse. Check! Upon transfer Maria uncovered this new issue. Check!" One representative, Norman actually yelled at me!

                        In 30 years I have never written a complaint on a company. This is my first and it's fueled by sheer outrage that I was treated so poorly. Please take my advice and NEVER do dealings with Priceline! No matter how hard you try, they will never make it right. I wanted to believe they had to... After all they were the faulty party, fixing things would be the right thing to do BUT unlike other companies, that's not the standard with these folks. It really is sad a company like this is still in business. Save yourself, spread the word and maybe one day they'll get what's coming to them. If you have any questions, I can be contacted at [protected]@gmail.com.

                        Thanks for reading and take care!

                        1 Votes
                      • Un
                        unfairly treated customers Apr 29, 2011

                        This company is one of the worst if not the worst I have ever seen!!! I booked a hotel and paid over 1 month ago and suddenly they emailed me sorry we have to cancelled your book. This is not only a breach of contract, it is also a bait and switch! After an hour or more flighting on the answering machine- they told me they cannot help. After several more hours after I left I voice mail to the VP Lisa Gillingham, her assistance called me back saying " sorry we have to transfer the company's operational risks to customers and we cannot help you further apart from refund or put you in a airport hotel over 40 mins away from the downtown area. What kind of response is this!!! I only need a hotel within the same area...

                        I never complain to a company, never voice my angry, but I am going to court with this company for the good of mankind!

                        0 Votes

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Priceline.com — fraud and scam

                      I booked a hotel room from the priceline.com web page, using the name your price feature. I requested 2...

                      Pricelinecancelled hotel reservations

                      I booked four nights at the Rodeway Inn in Virginia Beach through Priceline for $354. I also booked my flight out there though Priceline on United. Due to weather delays in Kansas City and Chicago, I missed my connecting flight to Norfolk. I was originally scheduled to get into Norfolk at 7:44 pm, but didn't touch down till 12:52 am on a later flight, which had been scheduled to get in at 10:57 pm. It too, was delayed due to weather and grid lock in Chicago.

                      I had a ride waiting at the airport and went straight to the hotel. When I got to the hotel, there was a sign on the door saying that anyone not checked in after 10 pm would have there reservation canceled. Being that no one was there, the office was dark, and my cell phone wouldn't work in Virginia Beach, I went around the block and got a room at the Days Inn. First thing the next morning, I went back to the office at the Rodeway Inn and they said they had canceled my entire reservations when I didn't show up and to call Priceline, because they didn't have access to my credit card info for a refund. They were very nice about it and not until I called Priceline did I know there was a problem.

                      I talked to two different ladies at Priceline. Each of them, not caring in the least about my troubles or my $354. They said it was standard "Industry Policy" to cancel reservations and Priceline would not be giving me a refund. They told me that I should of called the hotel when I was going to be late. I responded, who would of thought that a hotel on the Virginia Beach strip would close at 10 pm in May? No where, did it say anything in the reservations about having to be checked in by 10 pm or the entire reservation would be canceled. It never even crossed my mind to call the hotel. I figured thats why I had a paid reservation. I asked to talk to someone above them, and they told me to email my complaint through the website, which I did. It has been over a week now with no reply.

                      I don't recommend Priceline. They definitely care more about their bottom line then right and wrong.

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Priceline.com — scam and rip off!

                        On 3/28/08 I purchased a vacation package over the phone from Priceline.com for my honeymoon. I believed all...

                        Priceline.comcharged $82.15 in fees on $100 car rental

                        I rented a car through Priceline.com and was ripped off with extremely excessive fees. $82.15 on a $100 total auto rental. Their website asked if I wanted to rent a subcompact at $18 / day or a midsized at $20 / day, or full sized at $23 / day, etc.
                        I picked the midsized at $20 / day for 5 days and the bill was for $182.15 - What it can't be??? I called priceline.com and they said that I had agreed to their terms and the $82.15 was for taxes and fees. No, it did NOT include damage waiver, insurance, age additions (I am 52) or any legitimate charge.

                        $82.15 fees on a $100 car rental ! ! !

                        Typically taxes and fees should not have been more than $15 to $25.

                        Priceline.com ripped me off and I will NEVER use them again.

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          • Ge
                            Georgeann Casey Jul 25, 2014
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I bid on a full-sized car through Priceline for $65/day, which seemed steep but there was a Mormon event in Salt Lake City at that time so I agreed to that price for 4 days. Imagine my surprise when the bid came back at a cost of $384.70 for 4 days ("taxes and fees" undisclosed ahead of the bid) rather than $260; it was $124.70 over the supposed "Best Price Guarantee". If Priceline had revealed the true price, $96.175/day, before the bid there is no way I would have rented from them. I phoned them and was told by 2 people that the $124.70 could not be refunded. I call it deception and fraud.

                            0 Votes
                          • Qu
                            Quien Lo Sabe Feb 07, 2015
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Are you surprised? Priceline.com is a Mormon company. MORMONS lie, Steal, cheat, etc. They LOVE money and will do whatever it takes to get it - even illegally. They are cult of white collar crimesters. Looks like they ripped off one of their own.

                            0 Votes

                          www.priceline.com And Hilton Hotelscam and cheating!

                          In 2005 my husband went on Priceline.com and booked and paid for a room at a Hilton Garden Inn in Carslbad, CA. I sat next to him and watched him enter everything and it all looked ok. They charged us $129.00 per room per night (3 nights) for two rooms ( one for his parents) , a total of $774. When we got to the Hotel, the manager asked my husband for his Federal Government employee I.D. card. My husband said he was not a Government employee. He said priceline gave us the Government employee rate and without an I.D. we had to pay $199.00 per room. I showed him the confirmation sheet we had printed, which had no mention of this. He left and came right back with a fax from Priceline that had a line that said I have read and agreed to abide by the terms and conditions and privacy policy with my husband's typed initials in a box.

                          At that point we knew we had been scammed but had no choice but to pay the $199. rate, which came to $420. more than originally quoted.

                          I sent a letter to Consumer Protection and all they did was send a letter to Priceline, who of course denied any wrongdoing and claimed my husband stated he was a government employee---he did no such thing! We received a letter back from Consumer Protection saying we had the option of contacting an attorney.

                          I don't know if Hilton is involved in this scam also but suspect they are-- they seemed too ready with a response when we questioned them about Priceline. I would not recommend going through Priceline or staying at Hilton to anyone.

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            • Ih
                              i hate complainers Apr 13, 2008

                              Its quite possible your husband accidentaly booked a government rate via priceline which is possible and thats probably why they were asking for government employee id. There is most likely no scam here.

                              0 Votes
                            • Tu
                              Tuperdi2 Sep 21, 2010

                              As a hotel employee, do not book through 3rd parties... If you book through the hotel directly you will get the most accurate information, and all information would be provided to you by an employee of that hotel. 3rd Parties get commission when booking reservations, so of course they will promise you the world. When you arrive at the hotel your stuck to deal with whatever situation the 3rd party puts you in. Don't pay someone to do a job you can do easily...

                              0 Votes

                            Priceline.comundisclosed baggage restrictions!

                            I booked a flight to from Minneapolis to Berlin with a layover at Gatwick in London. The international flight allowed me to take up to 2 bags at 70 lbs and a carry on bag. I brought 1 bag at 70 lbs and a carry on. After arriving at Gatwick after a long journey I re check my bags. The ticketer at the connecting airline Air Berlin told me that they only allowed 1 bag up to 30 lbs and no carry ons. How can this be? They told me I needed to pay an extr 150 pounds to send my bags on to Berlin. I would even mention returning home. Why would priceline book me on a flight through a carrier that does not support any sort of international bag restrictions? No where on any of their documentation did it say something like this could happen. I spent hours talking to cs reps and got no where and I ultimately almost paid the cost of the flight twice because of it.

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              Priceline.comconsumer overcharge!

                              I went online to Priceline.com looking for price saving on a hotel. I booked two nights at Holiday Inn, Savannah, GA for $213.94 (or $106.97 per night). When I checked in hotel I told them I was only staying one night--they billed me $88.92 for one night--$18.05 less than Priceline's "savings" per night.

                              When I requested reimbursement for both nights from Priceline since the hotel had charged me, they had the hotel refund the charge for $88.92 and refused to reimbursement me for the 2nd night (which I had canceled upon check-in)

                              So I ended up paying Priceline a total of $213.94 for a single night.

                              The hotel charges $88.92 per night totaling $177.84, so in effect Priceline's "savings" results in costing the consumer $36.10 more for a two-night stay.

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                • Al
                                  alex dang Apr 22, 2008
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  I had a very similar event happen to me too. This time I stayed at a Ramada outside of Yosemite National Park. I paid $92 for the room through Priceline.com. Upon checkout, I was given t he receipt and it showed up as $62. You can imagine how annoyed I was at overpaying $30 for a room.

                                  Furthermore, I found out that when you pay for the hotel through Priceline, it isn't your card that is used to pay for hotel. In fact, it's that you pay Priceline. Then Priceline pays with their own "credit card" for the hotel.

                                  However, I do realize that this what you'd consider internal pricing between the hotel and Priceline and that really, the hotel shouldn't give you a receipt that shows you what Priceline pays.

                                  To everyone reading, please make sure from now on that if you book through Priceline, that you check the hotel's own website and rates first.

                                  0 Votes
                                • 20
                                  20kats Dec 05, 2008

                                  It's called a surcharge. Middle men and women do not work for free. Go directly to the hotel or airline and tell them exactly what you want. They sometimes negotiate too. Good luck.

                                  0 Votes

                                Pricelinehotel room reservation problems

                                On 6/28/07, I reserved a hotel through Priceline and was charged $77/per night through “name your own price.” I had initially bid $60, but was told by Priceline that if I added $17 more, they could try again. Since my intention was to get a room with 2 queen beds, I was okay with paying $77.

                                That same day, I called the hotel and the management told me that the room reserved was for a room with a king-size bed costing $69/per night. Note that I paid $77 through Priceline. The hotel refused to give me a room with 2 queen beds. At that moment, I called Priceline and was told by Wallace (a customer service specialist) that the hotel wasn’t supposed to tell me the figure of $69. After he spoke with the hotel manager, he was told that if I paid $6 more, I would be able to get the room that I wanted. According to the hotel, the total would come out to $75. Again, I paid $77.

                                The next day (6/29/2007), I sent over an email to Priceline’s executive services and after several email exchanges with someone named Ryan P, I was told that there was nothing they could do about this. I requested a refund or be able to get a room with 2 queen beds for the price I had already paid. This, I believe, was very reasonable under the circumstances. This same day, however, the price went up to $85 for both the king and queen room. This was the reply I received when I mentioned that the hotel says I paid $69. The hotel manager (the same person I spoke to earlier) now does not acknowledge or deny the fact that she told me this figure earlier.

                                Today (7/2/2007), I sent another email asking for them to directly address this issue and also asked to be escalated to upper management if they could not do anything at their level. I was told not to expect any response to any further correspondence. I was also told the following:

                                “We wish we could provide the answers you are looking for; however, these policies are directly tied to contractual agreements with our travel partners. This in turn allows us to continue to offer competitive pricing and subsequent savings to our customers.”

                                Now, as I see it, I received no such competitive pricing or any subsequent savings. I replied back asking that I be able to speak or write to Ms. Gillingham, the VP of operations and customer service. So far, I received no reply, as I was told by Ryan P.

                                I’m stuck with having a King bed for two adults (non-couples) to share.

                                Add your opinion

                                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                  • Tr
                                    Tracey Apr 21, 2008
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    Okay let me give you a little insight from someone in the hotel business. First off 99.9% of hotels hate priceline, hotels.com, expedia, and all other 3rd party reservations. Nothing against the guests themselves, but those companies tend to make promises that they can't keep. They can't guarantee a certain bed type, when they book your reservation, it is booked as a "House Reservation" meaning whatever is available upon check in. If you want to guarantee bed type book with the hotel directly. In regards to pricing. The hotel should not have disclosed the rate that priceline is paying them to you, but unfortunately it happens once in a while. The rate they gave you is what priceline pays them. What you pay priceline is of course going to be higher, they have to make money off the reservation. Bottom line if you have requests book with the hotel itself, if you have no preference for anything then book with a 3rd party. You get what you pay for.

                                    0 Votes
                                  • Pu
                                    PULAOKHAO Mar 06, 2010

                                    Due to system error in priceline computers, if you update your offer price to a lower price, it may still keep the original higher price. To avoid this, if you ever change anything in your offer [place, type of car or hotel, price, date, etc.], log out of your account, close your browser and delete all temporary files and history from cache and open your browser again and log in again and only then re-submit. This happenned to me and I called them at [protected]; got customer service in Guadaljara in Jasilco state in Mexico, and after being put on hold many times, they finally agreed it was their fault and cancelled my reservation at no charge [initially tried to charge me twenty dollars cancellation fee but i had to fight against it]

                                    0 Votes
                                  • De
                                    Debra Albrecht Nov 11, 2013

                                    Priceline is terrible at customer relations. They do not help resolve problems they make you work hard to get your refund when a mistake is made and the hotels do not like when you book with third parties. I experience with priceline was the the worst of any travel booking I have done before. I would never use them again and would not recommend any one book hotels using third parties.

                                    0 Votes

                                  United Airlines / Priceline.comno money reimbursement!

                                  I purchased airline round trip ticket to Ohio and the flight was delayed and canceled. So, I did not take my trip. I was told that I could not be reimburse my money back. First, I was told that if I call the airline back the next day they would give me a future flight the day I choose. They tried to put on a flight with Continental Airlines but they were full and had no more seats, then around 8:00 pm they said that they had a flight at La Guardia Airport that departs at 9:15 pm but they said that I might not make it because I was at United Airline In Newark New Jersey. I would like to know why do I have to loose my money because they did not have a flight for me.

                                  Beware people!

                                  Add your opinion

                                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                    • Ri
                                      rider May 16, 2007
                                      This comment was posted by
                                      a verified customer
                                      Verified customer

                                      I thought the same.

                                      0 Votes
                                    • Wi
                                      Will Sep 09, 2007
                                      This comment was posted by
                                      a verified customer
                                      Verified customer

                                      You should get a travel credit on United good for one year from the date of the original flight or when you canceled your flight altogether. If you still have the e-ticket number, call united airlines and see if you could use the value of that ticket towards a new reservations.

                                      0 Votes