United States - 06854
I booked a hotel and due to change of plans cancelled less then 8 hrs later on same day. Had to wait 10 days for refund on credit card. Will never use priceline again. They were quick to take my money.
I was checking hotel prices on priceline and they charged my credit card without my consent or permission, using credit card information that they had stored from a transaction 6 months ago. I never logged into priceline, checked the 'initial' boxes, or hit any 'buy' button.
I only found out that I had been charged for a hotel room (on my wifes credit card which I didn't have) when I checked my email. Then two days later my wife was searching for a hotel on priceline (not knowing that we had already been charged for one) when the same thing happened again to her. Now we are being charged for two rooms on the same date at the same hotel that we never wanted to reserve! Neither time did we log into priceline, Neither time did we check any initial boxes, neither time did we hit any 'buy' button. .
My previous experiences with priceline have been good, so I am very disturbed at this fraud. My wife is crying and her 50th birthday is ruined!
We have reported our credit card as stolen, and we have reported this fraud to the police. Any suggestions for the Next step? I think that the FTC needs to shut down this fraud of a company. Anyone considering a class action suit please contact us.
I was on Priceline.com to purchase tickets from PDX to BUR. I requested peak hours for travel and 1 connection. What I received was not anywhere near what I ordered. I received confirmation that I had tickets from PDX to SFO and from SFO to BUR leaving PDX at 5:50 pm and arriving at BUR at 9:47 pm. With a layover in SFO of approx. 1 1/2 hours. Return times were also supposed to be 1 connection from BUR to PDX leaving BUR at 6:55pm and arriving in SFO at 8:02 pm, leaving SFO and arriving in PDX at10:57 pm. Not hardly peak travel times or 1 connection flights. I immediately called Priceline and was told that what I got is what I am stuck with and I would have to pay for the tickets whether I used them or not. I called my credit card company and was told that I could dispute the charge but it might take up to 90 days to settle. In the meantime if I don't use the tickets and get a flight that is compatible with my needs I will be stuck for the price they have charged me. The credit card company also informed me that if the website says no refunds or changes that I will probably lose the dispute and lose the money. So begrudgingly I will use the tickets and recommend everyone that I send e-mail to or talk to not to ever use priceline.com.
I purchased tickets through Priceline.com. I did realize that to some degree there were no refunds but I didn't realize that you could not have changes made. I was checking on the status of my ticket through the airline carrier Delta to make sure all of my plans were as stated in my itinerary that Priceline.com sent me. Let me tell you, I was speechless when they told me that the reservations that I had made were canceled on Delta's computers. I spent several DAYS calling trying to get things taken care of. In the mean time, I needed the flight changed leaving from my destination a day sooner. The Customer Service Personnel told me that since I have had all of this trouble that when she figured out what had happened to my tickets being canceled that she would change my departure date to help make up for all of the trouble I went through. After I received no calls about anything dealing with the problems I was having, I called Priceline myself and found out that the tickets had been reinstated but the departure dates had not been changed as was agreed. I then called Delta airlines to make sure that it was reinstated and it wasn't. They had no record of a reinstatement. I tried getting a refund because I was tired of all of the hassle and even let them know I was turning them in to the Better Business Bureau and contacting my lawyer. Regardless of what I said, they did not care. They basically stole $250 from me and did not care. I believe that Priceline is the scam of century. I just can't believe they are legally stealing from people and nothing is being done about it.
After many years of using priceline.com and bidding on hotels I have never been so upset. I have never had a problem till a couple days ago. They charged me twice for a reservation...after contacting them they told me I have to contact bank because they only have 1 charge in there system, I contacted my bank and they told me there is 2 charges and that priceline needs to fix it. I called them again and this time they told me that I have an authorization charge on my card that will be dropped within 48hours. Mind you I have never encountered this issue. It has been more than 3 days and the charge is still there! They are extremely unhelpful and all they could tell me is that they only have 1 charge in there system... I don't recommend this to anyone, its better that you spend the extra 40 for a hotel room that go through this headache. Now I am forced to contact an attorney...
I purchased a tkt with the travel cancellation insurance to go see my grandmother who was ill in Europe. I had to anticipate the departure date as her condition was getting worse but priceline's difference in price for the new date was like purchasing a new ticket. So I bought a new ticket through another agent thinking I would get reimbursed for the first since I had travel insurance. My grandmother passed, and even though "death" was a valid enough reason for cancellation and they had the death certificate and everything, Priceline refused to reimburse because my grandmother was not an American citizen They told me I would have credit to use on a future flight by October 24th, but when the time came to rebook (October 13th) they told me my credit had expired in June. So, you're looking for a reliable agent, use somebody else unless you want to throw $850 away.
Priceline refuses to refund money if you cancel your reservation and do ot collect the information they want about the cancellation call. You must have the name of the person you spoke to and the "department" they are in. They call and verifiy with the hotel. The fact that you did not stay there (which is all most hotels track - (check in or no check in) is not good enough. So in other words - the clerk you spoke to will have to remeber that she spoke top you - or you will need to remember their name. I even have a phone record that shows the time and date I called the hotel to cancel and several winesses!! But yet they both claim there was no cancellation call.
They owe me $189.99 for a room reservation I cancelled and did not use. They refuse to refund my money. In my opinion this is fraudulent. 1. They are charging for services they did not render while they (and the hotel) lie to keep your money. 2. Unless you can prove you called and cancelled they will asume you didn't call. Burden of proof is onyou. 3. They will conspire with the hotel to keep your money by making you call back and forth while one blames the other for the mistake, so that you can't even tell who you should be going after to get your money legally. 4. They registered and paid for my room under my name - using their address - without my permission.
Bottomline don't deal with Priceline or keep very good records and record your phone calls. I plan to take this to court if I must. $190 is a lot of money to me - not to them
First request via E-Mail. No response. Tried to make a resveration, thru "Priceline" for a hotel: Keystone...
I tried to approach Priceline.com regarding changing my itinerary - I used the contact information they provide, including email and phone numbers... their email response was untimely and their phone system consists of prerecorded messages that take the caller in a continous loop... it seems as though this is a deliberate attempt to make it difficult for a customer to talk to a live person, but that is for you to decide... I accepted the fact that I wasn't offered ideal requested seating, but I could not get over the fact that Priceline.com had the nerve to ask a paying customer what their meal preference was when there was no intention of providing a meal... they asked for a meal preference PRIOR to the customer actually paying, which serves as an incentive for the customer to make the purchase... I expressed that my meal preference was vegetarian/non-dairy... in turn, I received crackers with CHEESE - is this what to give someone who requests/requires non-dairy food (not mentioning that this was not a meal!)???
Priceline.com has a terrible policy of keeping your money for a lengthy amount of time when they have made an error! I attempted to rent a car for two weeks, using my debit card (About $350). Unfortunately, I paid for the car at priceline.com, but was unable to pick it up at the rental car agency. Priceline admitted to their mistake of connecting me with a company that does not allow rentals when using a debit card. You think to yourself, "simple enough. Please return my money to my debit card and I will work with the company next door, who will take my debit card.” wrong!! Priceline still has my $350 and refuses to give it back in a timely manner. I'm told I may have to wait 10 days to 2 weeks while priceline verifies that I did not pick up the car. Umm, won't a quick phone call take care of this? In this economy, if you're renting a car for that amount of money, then the other money you have is budgeted for your * gas! I did not have enough to do another 2-week rental and to put gas in the car while priceline holds the money hostage! Tomorrow makes 10 days and I still don't have the money back on my card! I understand that companies have policies, but companies should also consider the human factor in their business. People need their money! Having a policy that basically allows a company to keep a customer's money when the company has made an error is absurd. I did everything right by noting that I would be using a debit card as I bid on my car at priceline; yet, I have to pay for the company's error. I could understand if they kept the money a day or two while they made sure we did not actually rent the car, but two weeks!!! Join me in sending a message. Boycott priceline.com!
Priceline is the worst company I have ever dealt with. They tell you lies then when you catch them they blame you. I made reservations for a car and realized after they had been made that I needed to change the pick up time. That’s ALL I wanted to do. Priceline sent me an email saying and I quote "your dissatisfaction has been noted please do not expect any responses to anymore future emails because you wont get any" unquote. The rental company says a change would be fine but Priceline won’t allow changes. They say that the partners won’t allow them but it’s the partner that told me they would welcome any change within 3 business days. Priceline are liars and cheats, do not use them it’s not worth it.
I booked a hotel room from the priceline.com web page, using the name your price feature. I requested 2...
I booked four nights at the Rodeway Inn in Virginia Beach through Priceline for $354. I also booked my flight out there though Priceline on United. Due to weather delays in Kansas City and Chicago, I missed my connecting flight to Norfolk. I was originally scheduled to get into Norfolk at 7:44 pm, but didn't touch down till 12:52 am on a later flight, which had been scheduled to get in at 10:57 pm. It too, was delayed due to weather and grid lock in Chicago.
I had a ride waiting at the airport and went straight to the hotel. When I got to the hotel, there was a sign on the door saying that anyone not checked in after 10 pm would have there reservation canceled. Being that no one was there, the office was dark, and my cell phone wouldn't work in Virginia Beach, I went around the block and got a room at the Days Inn. First thing the next morning, I went back to the office at the Rodeway Inn and they said they had canceled my entire reservations when I didn't show up and to call Priceline, because they didn't have access to my credit card info for a refund. They were very nice about it and not until I called Priceline did I know there was a problem.
I talked to two different ladies at Priceline. Each of them, not caring in the least about my troubles or my $354. They said it was standard "Industry Policy" to cancel reservations and Priceline would not be giving me a refund. They told me that I should of called the hotel when I was going to be late. I responded, who would of thought that a hotel on the Virginia Beach strip would close at 10 pm in May? No where, did it say anything in the reservations about having to be checked in by 10 pm or the entire reservation would be canceled. It never even crossed my mind to call the hotel. I figured thats why I had a paid reservation. I asked to talk to someone above them, and they told me to email my complaint through the website, which I did. It has been over a week now with no reply.
I don't recommend Priceline. They definitely care more about their bottom line then right and wrong.
On 3/28/08 I purchased a vacation package over the phone from Priceline.com for my honeymoon. I believed all...
I rented a car through Priceline.com and was ripped off with extremely excessive fees. $82.15 on a $100 total auto rental. Their website asked if I wanted to rent a subcompact at $18 / day or a midsized at $20 / day, or full sized at $23 / day, etc.
I picked the midsized at $20 / day for 5 days and the bill was for $182.15 - What it can't be??? I called priceline.com and they said that I had agreed to their terms and the $82.15 was for taxes and fees. No, it did NOT include damage waiver, insurance, age additions (I am 52) or any legitimate charge.
$82.15 fees on a $100 car rental ! ! !
Typically taxes and fees should not have been more than $15 to $25.
Priceline.com ripped me off and I will NEVER use them again.
At that point we knew we had been scammed but had no choice but to pay the $199. rate, which came to $420. more than originally quoted.
I sent a letter to Consumer Protection and all they did was send a letter to Priceline, who of course denied any wrongdoing and claimed my husband stated he was a government employee---he did no such thing! We received a letter back from Consumer Protection saying we had the option of contacting an attorney.
I don't know if Hilton is involved in this scam also but suspect they are-- they seemed too ready with a response when we questioned them about Priceline. I would not recommend going through Priceline or staying at Hilton to anyone.
I booked a flight to from Minneapolis to Berlin with a layover at Gatwick in London. The international flight allowed me to take up to 2 bags at 70 lbs and a carry on bag. I brought 1 bag at 70 lbs and a carry on. After arriving at Gatwick after a long journey I re check my bags. The ticketer at the connecting airline Air Berlin told me that they only allowed 1 bag up to 30 lbs and no carry ons. How can this be? They told me I needed to pay an extr 150 pounds to send my bags on to Berlin. I would even mention returning home. Why would priceline book me on a flight through a carrier that does not support any sort of international bag restrictions? No where on any of their documentation did it say something like this could happen. I spent hours talking to cs reps and got no where and I ultimately almost paid the cost of the flight twice because of it.
I went online to Priceline.com looking for price saving on a hotel. I booked two nights at Holiday Inn, Savannah, GA for $213.94 (or $106.97 per night). When I checked in hotel I told them I was only staying one night--they billed me $88.92 for one night--$18.05 less than Priceline's "savings" per night.
When I requested reimbursement for both nights from Priceline since the hotel had charged me, they had the hotel refund the charge for $88.92 and refused to reimbursement me for the 2nd night (which I had canceled upon check-in)
So I ended up paying Priceline a total of $213.94 for a single night.
The hotel charges $88.92 per night totaling $177.84, so in effect Priceline's "savings" results in costing the consumer $36.10 more for a two-night stay.
On 6/28/07, I reserved a hotel through Priceline and was charged $77/per night through “name your own price.” I had initially bid $60, but was told by Priceline that if I added $17 more, they could try again. Since my intention was to get a room with 2 queen beds, I was okay with paying $77.
That same day, I called the hotel and the management told me that the room reserved was for a room with a king-size bed costing $69/per night. Note that I paid $77 through Priceline. The hotel refused to give me a room with 2 queen beds. At that moment, I called Priceline and was told by Wallace (a customer service specialist) that the hotel wasn’t supposed to tell me the figure of $69. After he spoke with the hotel manager, he was told that if I paid $6 more, I would be able to get the room that I wanted. According to the hotel, the total would come out to $75. Again, I paid $77.
The next day (6/29/2007), I sent over an email to Priceline’s executive services and after several email exchanges with someone named Ryan P, I was told that there was nothing they could do about this. I requested a refund or be able to get a room with 2 queen beds for the price I had already paid. This, I believe, was very reasonable under the circumstances. This same day, however, the price went up to $85 for both the king and queen room. This was the reply I received when I mentioned that the hotel says I paid $69. The hotel manager (the same person I spoke to earlier) now does not acknowledge or deny the fact that she told me this figure earlier.
Today (7/2/2007), I sent another email asking for them to directly address this issue and also asked to be escalated to upper management if they could not do anything at their level. I was told not to expect any response to any further correspondence. I was also told the following:
“We wish we could provide the answers you are looking for; however, these policies are directly tied to contractual agreements with our travel partners. This in turn allows us to continue to offer competitive pricing and subsequent savings to our customers.”
Now, as I see it, I received no such competitive pricing or any subsequent savings. I replied back asking that I be able to speak or write to Ms. Gillingham, the VP of operations and customer service. So far, I received no reply, as I was told by Ryan P.
I’m stuck with having a King bed for two adults (non-couples) to share.
I purchased airline round trip ticket to Ohio and the flight was delayed and canceled. So, I did not take my trip. I was told that I could not be reimburse my money back. First, I was told that if I call the airline back the next day they would give me a future flight the day I choose. They tried to put on a flight with Continental Airlines but they were full and had no more seats, then around 8:00 pm they said that they had a flight at La Guardia Airport that departs at 9:15 pm but they said that I might not make it because I was at United Airline In Newark New Jersey. I would like to know why do I have to loose my money because they did not have a flight for me.