Priceline.com
reviews and complaints

Hotel was so nasty, food stuck on microwave, soiled bedding, and raggedy office chair! Hallways carpet was filthy so I left after one day! I'm asking for a refund and as a VIP gold customer I expect more than 15% coupon 😡 The hotel front desk didn't seem to be alarmed especially since you have a $100 deposit 😳. I don't know why I need to wrote more words to get the attention of someone need the pictures speak volume!

See email to VPs of Customer Service:
Greetings Mr. Berumen (and Mr. Ellis),

I am writing to follow up on the initial email that I sent to Mr. Berumen (and now copying Mr. Ellis) regarding my customer service experience with Priceline over the course of the day.

In my initial email, I sent over the phone (as I was sitting in my car all day - trying to avoid entering the hotel room that I was booked into). It is now 12 hours since I landed in Fort Lauderdale and I am still awaiting some kind of resolution regarding my hotel reservation since I got no resolution on the failed car rental attempt. Since I don't know if, or when, I will hear from Priceline customer service, I decided to come to the room to take a few photos that will provide a visual of what I encountered.

As I mentioned in my previous email, I was booked for, what I was told, a 4.5 star hotel. In these photos, you will see a coach that appears to have been pulled from the side of the road. furnishings that look like they came from a yard sale and, what appears to be mold, around various parts of the bathroom. I would also like to add that I am being charged an additional $28 per day to park my car across, which is a very busy street, from the hotel as the hotel parking garage is unavailable for use. Sadly, for me, heavy rainfall prevented me from leaving my car to return to the hotel which contributed to the reason that I spend a good portion of my day attempting to resolve this situation by making calls and sending emails from my phone while sitting in my rental car. The very car that I have to secure from another rental company at twice the price that I was prepared to pay due to Priceline's failure to disclose critical information (more on that in a moment)

As I was unable to secure another hotel in a reasonable amount of time today, the Newport Hotel is charging me for one night's stay This is after spending over 4 hours attempting to come to some resolution with Priceline about the hotel rental and an additional 3 hours trying to come to some resolution about my car rental which was declined by the rental company due to Priceline's failure to inform me that American Express is the one major credit card that this company does not accept. Please see below for the screenshots of information about my car rental provided by Pricelines vs. the information on the car rental company's website.

Since my last email, which I sent to you 3 hours ago, I have attempted to contact Priceline five times. Each time, I called and requested a senior agent and each time I was disconnected with no attempt at a call-back from Priceline. One agent told me that he was going to connect me to the "relocation department" to help solve my issue. When this call was disconnected and I called back to request a transfer to that department, the next agent I spoke with told me that there was no "relocation department" and simply connected me to the booking department. The agent after that told me that he needed to do some sort of escalation (I can fathom why this stap wasn't taken earlier) after which I was told that another department would have to call me back with a resolution. The agent could not even provide me with a timeframe within which I would get a call back. Additionally, I was informed that this department could not accept incoming calls, so I would have no way of calling back in to check on the status. I can only begin to express my extreme frustration and disappointment with this process and my entire experience.

For whatever it's worth, I am not exactly a Priceline Superuser, but after this experience, I would want to avoid Priceline for future reservations. Additionally, at this point, I am compelled to share this deplorable experience with all of my social networks.

As I mentioned earlier, you can see the photo reference below that will provide with you documentation of all that I have shared in my account of this experience.

I truly hope to hear back from you and/or Mr. Ellis on how you will ensure that Priceline redresses this situation.

Thank you for your time and attention to this matter.

Lynne Martin

I thought I was using holiday inn website. Instead it was priceline. The rate by contacting holiday inn is much cheaper than using priceline. What a rip off. Will never use priceline again! Will share my experience! R2847020674.

I purchased a flight on Alitalia for a trip from Rome to Venice on December 16th. This purchase was made through Priceline on August 1st 2021. On August 26th I received an e-mail from Alitalia stating that they had cancelled this flight as they would no longer be operational after October 14th, 2021.
I immediately contacted Priceline and was told I would receive a refund. On August 26th I called Priceline again as I had not received my refund. I was told they had no record of my first call. I then sat on hold for 3.5 hours waiting for a resolution. None was forthcoming. I called back on October 4th and so far have been told that my flight was not cancelled (yes, it is, as Alitalia is no longer operational after October 14th), I have been asked if I spoke to the airline for my refund, (because I went through Priceline the airline requires that I go through Priceline for refunds), and after mentioning DOT regulations regarding cancelled flights initiated by the airlines, have been put on hold yet again, now for 50 minutes.
At this point I consider this a refusal on Priceline's part to issue a refund due me, and they are simply hoping I "go away"

My trip starts in just 3 days, it's the weekend and my tickets have not arrived. I received my cofirmation number, paid for my ticket. And priceline says they never heard from me. I am livid. They keep sending me to theses other phone numbers who have never heard from me. How do I get a confirmation number when priceline tells me there is no record of it? I will never use this company again as long as I live. Plus, I can't understand the cs reps because they have such thick accents and speak so rapidly I can't follow them. You people are the pits and I am livid. Now i'm going to miss the rolling stones concert because of you! You will be hearing from my lawyer. I had to change from two tickets, one for me and one for my wife. My wife could not go and priceline couldn'r even take care of that change. I had to go through the airline. Now its all muddled up. I rarely travel, and probably never will again because of the [censored]ed way this has gone down. Count me out in the future. I will never use you again.

I booked a hotel for a one-night stay for November 4th, 2021 (a wedding in San Diego) on August 7, 2021. The itinerary # [protected]. I paid $266 that day using my debit card. On September 15th in the late evening, I found out that the couple that was supposed to get married called off the wedding and decided to go their separate ways. The very next day I cancelled my reservation by calling the 800 number. I remember hearing a confirmation number and that it was indeed cancelled (I'm sorry I didn't write it down). I have watched and waited for 2 weeks to receive the $266 refund from Priceline. When it didn't show up in my bank account I called [protected]. The man said that the refund had already been generated and that I should check with my bank. I checked with my bank and there was no problem with my account, and that there was no refund from Priceline to speak of. I called the 800 number back. The man (Ivan G) stated that I wouldn't be receiving the refund because there was a cancellation penalty of $266 issued to me. I cancelled nearly 2 months in advance! That doesn't make sense. That is an entire day's wages for me. I don't have this kind of money to just throw away!

I spoke with a Priceline agent to make a change in my flight from September 9th to the 10th. The agent specifically told me there would be no fee for the change. When I got to the airport not only was the booking not in the system but even the gate agent could not reach Priceline. I missed the flight and was almost stranded in Canada. When we were finally able to get a Priceline agent I was told the only way I could board is if I paid $483. I've been trying for weeks to get a refund for this cost since the Priceline agent specifically said the change would not be any costs to me.

Priceline trip #[protected]
Confirmation#[protected]
I am very unsatisfied with our stay at Holiday Inn Express & Suites North Dallas at Preston. No where in our reservation, Priceline mentioned that we have to pay for the parking $5/night. This amount was not calculated under fee for our reservation. Priceline should send us a check for $15.00.
This hotel is under renovation with a lot of noise. We stay at a suite and no safety box and lights in the room.

Paid for a 3 star and got a one star, not to mention I had to switch rooms because there was roaches in the room . The service was horrible the answer to us about the roaches was that we can not run from them .

They changed my flight to a one way where I have to pay for baggage now both ways. I paid for a bundle.. Now no one will answer the phone or call back. The automated machine said 6 min call back and it's been hours. And they said I have to pay the difference.

I have been a customer at Worongary Priceline in Queensland, for three years. I was given a warning that my prescription was due at the end of the week. It took three days to get it from my Dr. When I gave them the script, they then said I needed to fill another that was due in two days. The warning was far too late. The Dr was unable to send it in time and when I called in to pick up my webster pack, the chemist told me there were no tablets because the script had not arrived. The other tablets were not packed either. I had to then ask for them to pack up my prescriptions and tablets, so I could change chemists and also be able to take my medication. She did, but some other medication was missing. My carer went on Monday morning to retrieve them. There were four tablets of the medication I needed! She knew this and had withheld my medication. It was absolute incompetence which did effect my whole weekend because I had to do without it. Absolutely inexcusable!

My son booked a room for his first solo trip to long island. priceline trip [protected], Americana Inn in Farmingdale ny. When he arrived the room was disgusting. Mold in the bathroom and ceiling, terrible odor and bedding unwashed. That night he came across people trying to sell him drugs in front of his room. They continued to loiter through the evening. To insure his safety he had to go. The threat of gun violence is associated with drug dealing. This type of motel should not be on a family oriented internet booking site. The front desk told him they could not help him, that he had to contact priceline. In addition they could not provide the free breakfast that was promised on the site. this is false advertising. After 4 calls to priceline, they could not help. They said it was up to the motel manager. There is a certain assumption that when booking a room, that it will be inhabitable and safe. After the first night we decided it wasnt safe for him to be there. It was not a change of mind. The place was disgusting and unsafe.

Stayed one night, charged for two. I had talked with a gentleman that I thought was from the Guesthouse hotel, only to get set up with priceline. Very bad way of doing business, as no one can tell what's going on. The gentleman I talked to was very polite, and knew what he was doing, only I didn't know what was going on. Hopefully someone will get this straightened out. Thanks.

I booked two stays at a super 8 in Costa Mesa, CA about a week after staying there for one night.

When I showed up to check-in, exactly at check-in time, I was refused a room because they wanted to sell it to someone to else for double. I persevered for three hours in their lobby while other guest with reservations got rooms immediately. When I complained about the wait, they vandalized my vehicle to get me to leave.

Since that is terrorism and fraud I didn't show up for the second reservation.

Priceline said that since they made a reservation with the hotel, I am liable for BOTH charges.

They know I was bumped because there were half a dozen other guests in the lobby who bought with Priceline who were on the phone screaming at them about the fraud.

They are a criminal organization.

This is the email I wrote to Priceline - to the email given to me one of their managers after being their VIP Gold customer. He wanted me to send a FAX and on asking which world of information you live in - I was provided this email address.

[protected]@email.priceline.com

I am a VIP customer with Priceline and hope this reaches a proper person in authority to review my complaint and get back to me.

I booked a hotel for a day trip number : [protected]

From this and my earlier experiences, whenever I book a hotel for 2 adults and 2 kids my reservation goes in for only 2 adults. I have again and again called back and Priceline has called up the hotels and fixed it. But this time I was neither able to add my kids and neither cancel. One hour into booking and I could not cancel and in addition have an an attitude from Edison J, Latin America this t is the details I could get from the manager as mentioned and he could not forward me to any other authority above him as he is not authorized.

Horrible experience and it's my mistake I stuck with Priceline.

Add to this, I called up early in the morning as our trip booked via Priceline [protected] had a flight cancelled and even after 5 hours haven't received a call back to talk about the money or the flight.

Appreciate you look into this and no one else like me gets stuck with Priceline attitude.

Date: CHECK IN Sept 7, 2021 / CHECK OUT Sept 8, 2021

Client (confirmation) number: [protected]

Quality Inn Hyde Park Poughkeepsie North

Booked through Priceline.com

Complaint is that the room was not inhabitable:

The room was very dingy and had a worn out feel. The room smelled disgusting; like something was used to cover up a very foul odor.

The bed sheets and pillows were worn and grey. My wife commented she expected to see a roach at any time.

There was a huge stain on the carpet at the rooms entrance.

The rooms bathroom door had visible marks on the frame (at least 3 of them) indicating the door had been pried open at some point).

Further, the hotel itself was a total downer right from the start:

1)Sign on the entrance door said mask required but employees were not wearing masks.

2)Upon our arrival a homeless looking guy was shouting at the front desk person.

3) The common area was not in use (tables stacked and chairs upside down).

In summary, the room was disgusting and my wife and I both felt strongly that we could not inhabit that particular room. The hotel itself, as explained, was also a huge turnoff but had the room been minimally acceptable we would have stayed anyway.

We immediately returned the keys to the front desk and explained the room did not our minimal standard of "inhabitable".

The front desk person did not seemed surprised.

She apologized but did not suggest any workaround.

There was only one other car in the parking area so we thought perhaps she would offer a different room but she did not. So we left.

It was about 2:30pm (30 minutes before the posted 3pm checkin time).

DESIRABLE RESOLUTION OF THE COMPLAINT:

A refund or a priceline.com credit for a future purchase.

Canceled ony one of my days stay at motel 8. Said would have 80.
00 refund need to see my credit of money from price line

Let's start off by saying I will NEVER book anything else with Priceline. This was my first AND last! Due to Hurricane Ida damaging Louisana (New Orleans specifically), we were not able to go and needed to change locations. We cancelled and rebooked the hotel without much of an issue besides the call back wait times. Getting a credit for the flights was an absolute nightmare! Multiple call backs because they didn't have the correct department returning my phone call. I was on the phone with them from 12:18 pm to 8:38pm. Have multiple representatives didn't know what they were doing, I got fed up and irritated. All I wanted to do was change my flights from one city to another for the same dates. Each call, I was on hold for 30 minutes. Today, someone finally called me back and I am STILL on hold now for 47 minutes. I provided the flight dates, times, and flight numbers, but for whatever reason, this incompetent representative cannot find the prices..(?) I found the information within 3 minutes and it's taking him now 48 minutes to locate the same exact information. I am a first responder and cannot be on hold for the entire day. Please beware! DO NOT USE PRICELINE FOR ANYTHING! You are better off going to the direct sites. I blame BJS TRAVEL for this terrible dilemma. It's like they get paid to place people on hold.

I reserved at car for August 6th through Priceline. A week before my son got Covid and we had to cancel the trip. I contacted Priceline and was told to contact HErtz to cancel. I did that and got confirmation form Hertz that the reservation was canceledd. Low and behold I was still billed $403.94 from Priceline. I contacted them and they said no refund, asked to speak to supervisor and got same song and dance. Then I wanted to speak to manager and they would not allow me to speak with manager and was told they they would call me back. After waiting all night for a call back. They called me back at 11:45pm. I was sleeping and missed the call I tried Hertz again and they said they can do nothing because the did not recieve my money. Priceline stole $403.94 from me. This should be illegal they way they do business. They are taking advantage of people's misfortunes during these trying times with Covid. Its disgusting that they could steal my my money and I can't do a thing about it.

I have recently booked a hotel through priceline.com. I particularly chose this booking because of the free breakfast. When we arrived to the hotel, we were told there is no free breakfast. I contacted Priceline and complained about this. They contacted the hotel and confirmed this was true but did not offer any resolution. Although this is minor, I don't want them to further fool other customers without confirming with the hotel because this is false advertisement. Here is my Priceline trip number: [protected] and it was a 2-night stay at Days Inn, Canmore, Alberta.