Priceline.com review: mistake cost family $3000 70

http://hotel-reservations-reviews.com

try this.

I am so pissed off about what happened to me. Months ago i had made a purchase through priceline- never had issues before.. well a month later i notice that my checking account is overdrawn. I look at what happened and there is some greatfun charge...wtf is this? I called the 800 number and they said that i signed up for this when i made a priceline purchase. NO I DID NOT. I would never sign up for anything. They kept telling me how great it was to be signed up for these great discounts i will receive. Such crap. I told them to put my money back and cancel me. The guy said he would send me a check for my refund...alright do it. A week later i get some check from them. On the back where I'm to sign in small print it said something like...when you cash this check it means you are accepting the terms of greatfun. I Dont think so! They just took more money out of my account yesterday and they told me too bad. You dont get your money back. Please do not purchase through priceline.

Priceline hotel booking is very DECEPTIVE. My offer was accepted by Affinia Suite Hotel, which I assumed a suite can accomodate 2 adults & 2 children. Upon arrival, Affinia informed me the room I booked thru Priceline is one bed guest room because of the price I paid. To upgrade I paid extra fee to get a suite with one bed and a pull out sofa bed.
I could have book directly at 4 stars Marriott or Sheraton in NY city at the price I paid thru Priceline & upgrade fee at Affinia.
Affinia Hotel is shabby at its best, old room and furnitures that have seen better days. FIRST AND LAST TIME I USED PRICELINE TO BOOK HOTEL.

I will NEVER use Priceline again and I'm telling all my friends and family to never use Priceline. I recently booked for the first time with Priceline, hotel, flight, and rental. I found that I had booked the wrong hotel and immediately, within 15 to 20 minutes, contacted their office. All I wanted was to switch hotels, that was all I wanted to change. Nope, can't do it. Sorry.

Spent 4 hours on the phone trying to convince someone that I only wanted to change the hotel. They still wouldn't do it. I'm now stuck with paying for two hotel rooms. It won't happen again. Nagotiator my eye!

If they had wanted to keep me as a customer, all they had to do was change hotel rooms, that's all.

I feel the same way..and i just posted on the complain board..."the advertisements for name yours own price is a lie"

I am in total agreement

LIBROWN,

If you are reading about all of the complaints about Priceline.com, then by now you must have come to the conclusion that Priceline is a scam organization that spends big bucks on its advertising so that they can scam big bucks from people who feel that Priceline is a great travel online company. WRONG! If a company makes a sincere effort to remedy a problem, I give them my respect!
However, in Priceline's customer service response to me, they cannot explain a $100 increase in my booking when I received an incorrect booking to my destination the first time (it was booked in reverse - not my fault). There was a quoted price for airfare from Tampa, FL to Albany, NY - round-trip airfare and mid-sized car rental through Hertz for $433, taxes and fees included. When Priceline corrected my booking, my cost increased for the same airfare, car rental and dates of booking the same, my end cost was $531. This booking was completed on the same booking date so that there was only a lapse of about one hour in my booking time. Priceline would not give me any assistance or refund or anything except, "We apologize you had the problem - but customers are our number one priority!" WOW! (Ain't that a swEEEET statement?)

Oh wow, I didn't know children were on this site. Does mommy know. You are teh one who has no life and bring up someone's grammar ### clown.

suck a fat one.. how(apostrophe)s is THAT for diatribe and go stick it up your ###... (capital)go scratch your ###. And next time i see you at mickey d's im gonna(going to) knock your teeth out of your mouth.. get a life(period).

Since we are on the subject of grammar, I see this in that diatribe of yours (((((( youre better )))))). It is you're not youre. Youre is not a word.

Make mine a large fry and hold the salt.

You are right about that but next time i know. You would think something as simple as a change of name would be doable. Guess not so i will not deal with Priceline or any of the rest of the mess online. Next time a travel agency would be better

I've used the name your own price about 6 or 7 times and have been very happy with the result every time. I even used it for my honeymoon in Orlando, FL; and got the Peabody for $50 a night (far lower that the regular retail cost). For a weekend gettaway I used got Orlando Hyatt Place for $28 a night, and it usually costs over $100.

If you aren't willing to risk getting a hotel you don't want, or that isn't receiving 41/2* reviews from clients, you shouldn't be going the cheap way and using name you own price. You get what you pay for! Having said that, i've always got far more than I paid for when using this service!

Pay the tax and get a life...

I stopped reading when you said you received a proper education, after you had made several spelling and grammatical mistakes.

I don't buy for a second that you're a Priceline representative because if you were, there's a solid chance you'll be losing your job soon for posting this.

"KUDOS!" to you Amy, I totally agree with you, regardless if you mispelled "customer" thats beside the point. People should ALWAYS read those PRINT, I just hope these blinking company dont print to small, that you need a magnifying glass just to read it. I know theres a reason why PRINT is there, so people have to read it before buying anything, its the companys disclaimer, get it. Simple, if youre IN DOUBT buying online, DONT BUY IT!..Save yourself being RUDE to people who just doing their JOBS.

I agree completely ! Priceline's policy on the "Name Your Own Price" is such a ripoff ! I have reservations for a rental car that I can't use so I have lost over $325.00 due to their policy of NO REFUNDS OR CHANGES ! My flight was resceduled for one week later. Its not like I was asking for a refund...I just wanted to change my pickup date for a week later. I tried talking to National Rental but they refused to get involved and stated they get paid by voucher from Priceline. So they are getting my money but nobody has to be there to claim the reservation and I still don't have a rental car. Please use caution when dealing with Priceline. They do not have their customer best interest at heart. I will never do business with them again. Its just not worth it !

You think your getting a four star hotel that is maybe a 2.5. They refuse to change; I asked just for a different hotel and they said screw you. The customer service is the worst of all my experiences. I sent Fedex letter to two executives with no response. The hotel "Westin" in Vegas was a dump.

I just had the exact same thing happen to me...I was booked into a "Hotel for Dogs"...I did my due diligence and found out that 300 dogs at a time stay at this hotel with the pet owner or sitter...I went ballistic...I have sinus problems and am very careful around pets...I was fortunate to get a great customer service person, the second time I called back, and he stayed with me on the phone for the entire transaction and helped me resolve it...I had booked this trip for my birthday...I am so disappointed that they have pet hotels now mixed into their 3 and 4 star hotels...I don't know if I will ever book with them again...I have used them a great deal for over ten years...

finally got ahold of the vp--customer affairs (from finding the email/phone number on the internet) and she agreed they were wrong and returned the hotel voucher to me. i appreciate that she did that, but it sucks that you have to talk to the vice president to get the proper customer service (that's what the people working for her should be doing)...

I got 3 sets of toll free numbers which I cannot call from Canada. Something is fishy about this company.
And no email I can send them to cancell my rewards membership.

B E W A R E OF GREAT FUN

It is very clear on Priceline's policy page - if you don't check in on the first night, you lose your reservation. How is that difficult to understand? Obviously it is unfortunate but this is nothing more than your fault and the fault of your employee who did not show up for the reservation. That is the risk you take when you try to get discounts with priceline.

Hate it for you. Can't believe folks still use these companies

What exactly was your issue?

I'll let you all in on an industry secret...Expedia.
That's the site to use for:
Customer satisfaction, best rates, reliability.

In fact, if you book through Expedia, places are required to go above and beyond to please you for fear they will lose their Expedia sponsorship.

I reserved a room through Priceline for Saturday [protected] in Elk City, Oklahoma. For what I thought was the agreed lowest price of $59.99. When we arrived that evening the Hotel boasted a sign advertising a special rate for $39.00 for a double. A kitchenette was additional...the hotel sign suggested it offered a hot breakfast but after first contact we were swabbing with anti-bacterial wet-ones (I have photos of the sign). The hotel manager said the price we was quoted was not any good and charged us $69.99 for the room. We had just left my mother’s estate sale and had emotionally been drained and weren’t up to re-negotiating a price over the counter plus we were already locked in with Priceline’s secured credit card hold. Which the manager boasting in cheek and tongue held up and kept reminding us American Express would honor. What’s worse we got to the room and "seedy" would have been an upgrade! A former Holiday Inn across the street had just lost its branding due to crime in the vicinity (we would find out later from a family also victimized) and our door peephole was stuffed closed with paper. To add to that there were no deadbolts nor did it have privacy tags and the cleaning crew opened the door at 8:00 A.M. wanting us out. Checkout was due at 11:00 A.M. This is the first time I used Priceline and the last time that I will use Priceline because I'd rather spend $150./per night for peace of mind and a bit of restful sleep than slum on the lamb with a group of hotels that can't get business unless it’s through a cheap marketing expose! What’s worse is how much is William Shatner selling his soul for to appear in these cheap, bait and switch commercials has he got his movies mixed up and gone Spaceballs?

I reserved a hotel room using "Name Your Own Price" for a hotel at Newark International Airport. What I got was a a hotel in downtown Newark near the train station. Their Customer Care(less) Representative stated that the hotel was considered in the Airport area and would not refund my money. The hotel they gave me is in one of the worst sections of the city. The train station is notorious for drug dealers and homeless people and I refused to stay there. WARNING: There is a reason they don't show you the hotels you might get before you book. Otherwise you would not use Priceline. AVOID THIS COMPANY!

I was thinking of using them for 2 R/T tickets from Seattle to San Diego, but won't now. They claim you can offer up to 60% off of the going rate for tickets but when I entered that into their system it came back denied. My first and only clue that I needed to back out and check out their complaints before I kept going. My first clue should have been they have William Shattner as their representative...hahaha. I'm going with Hotels.com...Priceline sucks.

I like all the rest of the people expected Priceline to be an honorable company, I purchased the travel insurance which means I voluntarily paid another $10 to those scam artists. The travel insurance is worthless and I will never use Priceline again.

I had never heard anything against Priceline before this trip where I had to make a change. Never again will they get my money.

I used Priceline for the first time. And it is a scam! I am warning everyone I know! Save yourself a lot of headaches, disappointment and aggravation. Pay the extra $10.00 and stay at a hotel of your choice where you will have a lot better chance at getting the customer service you deserve! When you call Priceline there is no one that you can even speak to that speaks English well. You will regret the whole experience.

has anyone tried the customer "satisfaction" number. what a joke. there is no prompt or way to talk to a human being. they get you going round and round... going nowhere.

last time i'll ever deal with priceline.