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ComplaintsBoard Travel and Vacations Premier Inn Hotels room at Gatwick north Thursday 5 November 2026
Premier Inn Hotels

Premier Inn Hotels review: room at Gatwick north Thursday 5 November 2026

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9:04 pm UTC
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I stayed last night 5 november at premier inn Gatwick north where i have stayed previously and been pleased with the stay.
i arrived very late at around midnight and was tired but the room 616 smelt very fusty and unpleasant. It hit the back of my throat and was not nice to sleep in. i was tired and did not ask to change as it was late. I did not have a pleasant night as kept waking up to this smell. Next morning i asked one of cleaning staff a young man to come in and see what he thought. He agreed it was not good. The reception told me to contact you. My reference was BBP9879068. Thank you

Desired outcome: refund of room

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