Premier Inn Hotels review: Room servicing

Both in Minehead and Bude Premier Inns our rooms were not serviced despite the fact that we hung the notices on the doors saying we wanted them serviced. When raising the issue at reception at Bude we were advised that since Covid it is company policy that we now have to ask at reception if we require our rooms to be serviced.
1. Is this correct?
2. Where is this explained on your website or Terms and Conditions
3. In your FAQs there is question "how often are rooms cleaned". The answer conveniently ignored the question. Is this deliberate and if so why.
I await your reply with interest.
Malcolm Brown