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Premier Inn Hotels review: I have not received my refund despite e mailing you twice

David Cairns of GB

Jan 02, 2026 7:38 am EST

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Hi, please see attached photo and invoice.

Due to your restaurant only opening at 6pm which could have made us late for the party we were going to we cancelled our reservation shortly after paying the £32 deposit.

Your receptionist then suggested that I cancel breakfast too as it was easier for her to do that and pay for breakfast separately in the morning.

So far we have not received the refund for either on my bank account could you get this done for me please.

Please confirm.

Regards

David Cairns

Sent from my iPhone

On 21 Nov 2025, at 10:57, Premier Inn wrote:

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Premier Inn - Rest Easy
Your invoice is attached
Hello David Cairns

Thank you for choosing Premier Inn.

Your invoice is attached for booking reference AZF6180383

Arrival date
Sat 22 Nov 2025

Departure date
Sun 23 Nov 2025

Hotel

Premier Inn Rochester

Email: rochester.[protected]@whitbread.com

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The sender of this e-mail is a member of the Whitbread group of companies, the ultimate parent of which is Whitbread PLC (company number 4120344). The registered office address of Whitbread PLC and all of the above-mentioned principal operating subsidiaries is Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable LU5 5XE.

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Desired outcome: Refund of dinner reservation and breakfast for two adults

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