CB Furniture Stores Pottery Barn Complaints #102-121

Pottery Barn review: Chair cushions

Margaret Vaughan of Littleton, US

Jan 16, 2021 11:59 am UTC

I received a Buchanan Roll Arm Upholstered Armchair from Pottery Barn about a month ago. Within days, it was clear I could not sit in the chair for longer than ten minutes before I started experiencing sciatica in my left leg. The polyester wrapped cushions are too hard. I have repeatedly requested a new cushion, that I would happily pay for, made of a poly fill with a down blend wrap, which is what my sofa from Pottery Barn was made with. They have refused to help me.

Desired outcome: replace filling in the two cushions making up the chair. I will pay for the expense.

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