Popeyes
reviews and complaints

5/9/2022 Panola Rd I ordered from the drive-thru and it was a not a busy night but still a long wait over 10minutes for them to acknowledge I was ready to order and still another 10minutes once i placed the order. I paid for the order, and I asked for strawberry jelly and the cashier handed me the bag. So, I opened the bag to check it (you got to check the bag these days) And for sure items missing. So, I sat at the window patiently finally the same cashier (young girl) came opens the window and said what's wrong? I told her the sides are missing. She said ok and turned to tell someone behind her and she closed the window. She came back to the window and handed me 1 container, and I grabbed the container and went to look at the item and looked back at her and she closed the window. As, I looked down at the item it was not what I had ordered .. this was mac & cheese and mine was cole slaw and mashed potatoes w/gravy. So, she finally comes back to the window and was like now what's the problem. I told her 1st of all this is not what I ordered and I wanted to speak w/a manager. So, she was trying to argue w/me and I again told her to just get me the manager because I was tired of them always 4getting items and I wanted what I paid for and not what they wanted to give me. She was still arguing and said you had 1 side in the bag and I said again just get me the manager. That's when some other lady walks to the window and said what's the problem and I asked her was she the manager, and she sd you got the side already what else do you want (very rude) I asked her again was she the manager and she asked me why was I making that face. I said just your not the manager and she said finally no I'm a worker. I said well, you can't help me. She was very rude and the manager walks up said her name is Vicke, I told Vickie/Mgr that I was very upset w/all this back and forward wthose 2 workers and I had paid for sides and still not getting what I paid for. And again the other worker yelling that she had put 1 side in the bag. So, I told the manager Vickie, regardless if that is so, why would that worker put 1 side in the bag when she know it was suppose 2 be 2 sides. Seems like a whole lot of making up going on and I wasn't going 2 put up w/all this. Now the cashier is back at the window w/the mgr and she is back yelling. I told her that she gave me the bag she sd she wasn't responsible for what is or not in the bag I told her neither was I. So, she sd that I was the one that was rude because I kept saying my items are missing and she keeps giving me the wrong sides. I told her that she could check the bag before handing through window she didn't like that. Then she wanted to talk about me and my hair and that's when her manager told her to step away from the window and was help guide her away and she told the manager not to put her hands on her. These folks are 2 much. I told them I will come inside. Once I made it inside the so-called worker yelling out from behind the fryer area at me as I was explaining to Vickie/Mgr again everything that happened. I told the worker that I was recording and she sd she didn't care and didn't care who I was going to report it to, even if it was Jesus. Now, this just show you the mentality of the people in this location. Finally, Mgr /Vicikie gv me the side items I paid for, and I left.

Crazy part is when I got home, I was still missing something. A 2nd biscuit, she gave me grape jelly and I asked for strawberry. I'm just drained from this whole experience

My daughter had to make a trip to Springfield, Illinois yesterday 05/08/2022. Knowing that she was going to be coming back through Bloomington, Illinois on her way home to Ottawa, Illinois and that there was a Popeye's in Bloomington, I gave her my credit card and what to order so she could pick it up on the way home. I wanted a 10 pc. chicken tender meal with red beans and rice and cole slaw. They were out of cole slaw so she got 2 red beans and rice. Also an 8 pc. chx nugget meal w/ fries and a Dr. Pepper. They were out of fries so she got the mac & cheese. Asked for BBQ sauce, which we never received. Through no fault but her own, she did not check the bag and when she got home, I looked and we had a bag of 20 biscuits, nuggets the size of popcorn, mac &ch. 1/2 full and sooo greasy and chicken tenders 1/2 the size they usually are . I tried calling both #'s on the receipt and no answer. Plus I was charged for sides that were supposed to be included in the meal and for mashed potatoes I never ordered. Also if you look on the receipt, I was charged for a 10 pc. regular chicken dinner, not tenders

Popeyes managers do not know how to speak to people and treat people at all, and when the boss comes in she always lies to them so he believe her over the employees that’s why popeyes always hiring

Placed 2 orders online today (Mothers Day) for over $130 of food. Was given a reply at the first would be ready at 1:17pm and the second at 1:24pm.. Sent my son with 2 hungry children to pick it up on the way to our house. They haven't even made the chicken and he had to wait until 2:10 pm for the food. When I called the location I was told that they do not drop the chicken until you arrive and if I have an issue I have to complain to the APP. Why order on line to have it ready at a certain time when it's not. The APP sucks and gives false information.

Location: 494 Houston 77339

Between 9 pm and 10 pm.

So tonight we were in the the mood for some spicy chicken and this Popeyes is close to home. Went through the drive thru, placed our order pulled up and paid asked for hot sauce, got our food and were pulling out. Wife discovered that we didn’t get the hot sauce. Pulled around and parked. Walked up to the locked lobby. Tried to get their attention so I could get the hot sauce and go home. Young lady mopping the floor told me to go away. Asked to speak to the manager but was told no. Knocked on the door again requesting to speak to the manager. Was told NO! Pulled back through to the drive thru. When I finally got to the window and politely requested hot sauce, the manager decided to scold me and say I was being violent and had me on camera and threatened to call the police. She accused me of being disrespectful instead of saying “I apologize, it’s our mistake, here’s the hot sauce”. I asked for a refund and she continued to berate me. I told her we’d never go back there again.

Why would Popeyes package a six piece of wildberry beignet in a bag with white powder sugar thrown on top? Popeyes has so many Different size of containers, So why throw them into a bag and throw some powder on top of that and handed to the customer? That to me is just to unsanitary besides they’re considered like donuts when I buy donuts there properly packed they are not just thrown into a bag. I paid so much money for the meal which was awesome and thank you so much for the meal being delicious but I’m so disappointed in the way I receive my dessert. If that’s the companies way of packaging the desert I suggest that you change it because with the Covid still going on I am one of those persons who do not like to eat food that is not properly packaged.

[protected]@yahoo.com

I went to store#11027, i ordered a chicken sandwich with no pickles (i am allergic to pickles and other products with seeds) when i took a bite of my sandwich i had pickles...I told the cashier in english and in spanish "no pickles". When i looked at my receipt afterwards it said only pickles. I can deal with the breakout on my face from the reaction but i can not and will not deal with the cashier laughing at me after i told him i said no pickles...Even when he was telling sorry he was giggling.

I went to Popeyes @ 1845 Center Point Parkway Center Point Al. I waited in the drive thru line for 55 minutes. I only stay that long just to see why this line was taking so long . The lobby is always closed , if you place the order online you still have to go through the drive thru which always have cars wrapped around the building. Not because the service is that great . its because of the staff they have working. when we finally got to the window there were three employees just standing and talking at the window not doing a dam thing but gabbing while customers waiting and a lot of cars driving off. I usually don't go to this location because of the service and the lack of quality but my nephew really wanted this food. This location needs new management, or shut down the location.

I have never complained like this before. The dinning room was closed so I went through the drive in window. It took 45 minutes to reach the window. There were four cars ahead of me. I was informed that the computer had to be rebooted and it would take 45 minutes. The order was available but without the computer he couldn't ring it up. This store is on Sr 100

In Flagler Beach FL. Needless to say left without food. I went next door to a convience store. The clerk said he hears this all the time. The squawk box that orders are normally made thru, was not workig. I have been long time consumer of Popeyes for decades and enjoy the food.

I currently went to the first newly opened Popeyes in new castle pa Lawrence county. My customer number was 70 which include 2 orders of 3 pc chicken tenders. I currently hold a position in Code dept an a BCO (bldg code official) I have NVR seen employees worried about their shirt an allot of dysfunctional team, which include a manager that was not to well engaging leadership role, orders were not promptly in order or fulfilled on a timely matter which the food was readily available. My main concern employees shouldn't be playing or fixing their hair while handling food or being a cashier an yawning while taking customers orders. Also I may include a lot personnel cleaning the lot should never go in the cooking area an put on plastic gloves an work without proper protocol. I hope you have a company supervisor that would make a surprise visit without them knowing. Please need to cleanup the seating area periodically. Thank you I can keep going on and I have been in a fast food chain bus. In my past..

Got 4 pieces and a leftover piece

Store number 12292

2.30 in afternoon, April 29.

Picture of receipt and order enclosed.

Placed an online order to be picked up at Popeyes 14266 I-45 Houston Texas.

When I got there they said they were out of what I ordered. I said well then give me a refund and I will be on my way. He started to stutter and said he could not because I ordered online. I asked for the manager and he said he was the manager. There is no possible way that the clueless youngster I was talking to was the manager. He just left me hanging and then ignored me like I was not there. I left there very irritated and hungry and with no refund. I WILL NEVER ORDER ONLINE AGAIN AND WILL GET MY CREDIT CARD COMPANY TO ISSUE A FRAUD RETURN OF MY MONEY.

Did not give me my full order, waited ten mins in line for food then drove home to give food to husband and son only to find they didn't give me the main sandwich, I called manager at location within 30 mins (that was how long it took to drive from Blueridge to Ellijay ga) When I called manager he said I had to drive back round-trip 60+ mins (nearest Popeyes to us) the classic sandwich cost about $9 on top of this drink was also wrong, lid not on properly.. Manager was borderline rude as it was not possible for me to drive back for their mistake. not expecting him to deliver but at least admit you messed up and own it.

Chicken was burnt the biscuits were hard as a rock no napkins no honey terrible service they ran out of shrimp it was noon!will never go back to Popeyes in Crestwood Illinois

The 2 times I've gone to your location near the Home Depot in Prescott Valley, AZ I've gotten no butter or honey for my biscuits. KFC always gives me those for their biscuits! I don't get it. I shouldn't have to remember to ask for it. I got biscuits. Give me some dang stuff for it! Or at least ask! Who wants dry biscuits? Good thing I have some leftover from my KFC visits. If KFC had better chicken I'd got there. Their sides and biscuits are good. You guys just have the better chicken. Please, please, please, give some butter and honey packets with your biscuits! Thank you.

I stopped by a few minutes before Noon while headed home from a business trip, obviously at this time there was a long line. When I made it to the speaker, there were 2 people talking over it and I couldn't hardly understand what was being said. I placed my order for a 2 piece dark, 2 waters and 3 beignets. I think the 2nd person was speaking to someone else and just forgot to turn her mic off honestly, but I even told them there were 2 people coming across and I couldn't understand. The girl taking the order said something about a box and I said, I want the 2 piece combo, dark. She appeared to understand me, but when she said the price I again couldn't understand because, once again, another voice was talking over her. So I wait my turn to pull up to the window and when the car ahead of me was pulling up, I saw this hand stick out the window with palm towards the car, but the car pulled on up. I have to say, I've never seen that happen before. The car ahead paid, got their order and went on their merry way. I start to pull up and I see this hand again come out with palm towards me. I pull up to the window and the girl with the long braids said, "Ma'am, I told you to wait!" I informed her that just made no sense to me. She said they were trying to prepare my chicken. I told her that was fine, I would wait right there for them to do so. Then she tells me it's $34 and some change. I asked, "$34 for 2 pieces of chicken?" She said I ordered a 10 piece. I told her that no I ordered 2 and then I heard someone in the back yelling and this girl was just... goodness, there's no words I can use for her. Anyhow, after the HORRENDOUS customer service I informed to cancel my order and to just keep the food. I then left!