Popeyes
reviews and complaints

I’ve had so many issues with Popeyes lately and I had a $10 courtesy credit in my offer area and it disappeared before I could use it. They put it back in and then it disappeared again. They say they see it in my offer area but I don’t and I can’t use it at a local store, I’ve called several times to no avail nobody there seems to know what they’re doing. I don’t think Popeyes is running the customer service number and some third-party company is doing it they can’t do a darn thing when companies use somebody other than their own company to do customer service that to me is not customer service , can you please issue me the credit so I can see it on my account or at least maybe even more because of the hassle I’ve gone through calling all the time not getting anything done

Name is Robert Schildknecht phone number is [protected] email address is [protected]@live.com

For over 2 months the store in Pensacola Florida on Saufley Field Rd has been handing out drive through receipts that cannot be read. I have complained to the MANAGER several times but nothing has been done to correct the problem. It is a violation of Florida law to fail to provide a clearly legible receipt. I have given this information to the manager several times, and on two of those occasions I have recorded video of the occasions so nothing can be denied. NOTHING on these receipts can be read or recognized. Because these receipts cannot be read my employer is refusing me compensation - which now amounts to approximately $50.00 in November alone. I would like to have this problem resolved quickly, otherwise I'm afraid I will have to take action on a different path.

I visited your store #5958 on rt.4 paramus last night and was charged for items I did not order. I ordered a #1 classic chicken combo with a sprite and fries. Should have been 9.99 plus tax and when I pulled up to the order they told be $14.97. I told them that that was incorrect and she said no you ordered a combo with a drink and fries. I replyed yes but it shouldn't be that high. They charged me for large fries which I did not order and they said we don't have small drinks so your getting a medium. I told her that you should charge me for the med just because you don't have a small. My receipt states 9.99 #1 classic combo, 2.00 for large fries &.80 for med coke. I ordered a sprite by the way. I told them she was overchargeng me and didnt like the way she told me well that is the price. She took a $1.00 off but wouldn't take the rest off. I will never go to this place again. They were rude and told me well thats the price. I can't even image how many other people they are taking advantage of. My transaction id3 [protected]-57874

We're having issues here at the Popeyes on Wax Rd. City of Central, Louisiana. My husband waited about 25 minutes in line. He parked the SUV and went inside along with another couple who followed him inside having waited in line for some time as well. The people told my husband and the other couple they were not doing any orders inside only drive thru... So they went back out and got back into line. Luckily no one had driven up while they went inside... My husband said he saw quite a number of people who had given up and left.

On yesterday, November 7, 2022, I went to the Popeyes Chicken Store #5720 located 1619 W. Baseline Rd Guadalupe, AZ 85283 estimate time was 2:30 pm. I ordered a 3-piece chicken combo Leg, thigh and wing I received 2 leg drumettes and something that looked like a distorted breast, cost was $10.34 this was not acceptable to me. I will also send photo of the meal. I am very dissatisfied with what I received and the service I was given

Popeyes restaurant located on 7131 Reading Rd, Cincinnati, Ohio 45237 is the worst one I have been to. The incident occurred on Tuesday, 11/1/2022 at 3:15 pm the line was long in the drive thru, register was malfunctioning and employees had no way to give change. So each person has to pay the exact money or card. Another problem there was not enough staff members to cover for the particular shift. Horrible customer service and unsanitary conditions and long waiting time on orders. I would never go to this restaurant again.

November 3, 2022 at 4:21pm We went to Popeyes toget chicken sandwich combo and get second free. The woman said deal is only online so we paid full price for two chicken sandwich combo. Fox News said nothing about online and adverstment didn't say nothing about it too.

We went to Popeyes #12298 at 2150 Quebec St.,Denver Colorado 80231- order 85 Drive Thur cost $17.91

On 10/21/2022 I placed an order for $21.70, I canceled the order and requested a refund. the clerk told me I would get my refund deposited to my citi bank acct. I return about 3 times to see why they did not refund the money. I requested managers who told me I had to wait for 5 to 7 days. As of today, I got no refund. I would like the organization to train the employees so they can take care of our refund, etc the employees are not friendly and the managers have bad attitudes. I hope I can get my refund and want you to know that I will never use popeyes again.

give pay cards, took 2 weeks to activate, im not in the system to get paid, though i worked, i also have pictures of my time clock in and out w] hours i worked on them, yet i still have no pending deposits, and was lied to about the cards being active the entire time, im seeking legal representation over the matter, unless corrected bc im supossed to get paid tomorrow, and will be contacting employment security as well as eeoc over it. i quit there bc of this. the management you have there is useless, they cant do anything right.

Purchased a 11 pc chicken meal at your Abbeville La store on Wed 11/2/22 and I purchase quite frequently but the size of the chiucken pieces was rediculiously small, the sides, cole slaw reduced by a third and the only thing same as past was the frenchfries, You have lost my business. I will go to Kentucky Fried Chicken or elsewhere from now on. You can't cheat people for long and once you have lost a customer you have lost them for good.Too bad because you had a good meal and I didn't object to the price increase but not the way you are shorting your customers.

1. Popeye's either doesn't have chicken or sides. I'm not sure how a chicken place can't have chicken. And this can be as early as 1:00 p.m. in the afternoon

2. You have to have exact change or amount of money.

3. Whatever specials they are offering they don't have.

I suggest someone from corporate office do a surprise visit and catch them in the act.

I have never been to Popeyes. We are vegetarians. I saw your commercial and your biscuits looked great.

We pulled over to your Berkeley location on San Pablo Avenue.

We bought one coleslaw and 6 biscuits.

There wasn’t any butter but I don’t know if that’s what accompanies the biscuits.

We went straight home. I opened the box and they were hard as rocks 🪨 !

Door stops !

We don’t know if this was a joke.

My complaint is that I ordered two popcorn meals and in the boxes only gave me 10 pieces of popcorn I don't understand how your meal should be or look but 10 pieces it's ridiculous for almost 10 bucks I live in San Marcos California had to drive all the way to Escondido because we do not have a Popeyes in San Marcos and to find out I have a box that's halfway empty for almost 10 bucks

I contacted the popeyes in Anchorage prior to making a door dash order to ask for all dark meat.

I was told they couldn't do anything til the order came in so I then ordered the food and was told that I could not change it to all dark meat.

everytime I place an order at this popeyes there is a problem last time I ordered a 4 piece meal and was charged for it but I received a 3 piece meal instead.

I really like Popeyes but as a customer I can't should not be a phrase used.

I have been a restaurant and retail manager before and if you tell customers you will do something you should do it.

Please talk to the staff and store manager about customer service.

I guess I will have to use another place to order lunch from.

I am just very disappointed in the customer service atmosphere at this particular store.

Monday the 24th went into your newer location on Queens Quay in Toronto Close to Sherbourne Street I wanted to order I used the bathroom first have never seen anything so disgusting ! And filthy the kitchen door was open everything there looked disorganized and dirty there was only one poor girl working and she looked exhausted I didn’t order I left I could never order food from a place like this hopefully they just need help with the place is filthy the health department would shut it down