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CB Restaurants and Dining Pollo Tropical 21852 FL-7, Boca Raton, FL, 33428, US
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Pollo Tropical
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Pollo Tropical company logo

Pollo Tropical

21852 FL-7, Boca Raton, FL, 33428, US
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Working hours
Mon
10:30 am - 12:00 am
Tue
10:30 am - 12:00 am
Wed
10:30 am - 12:00 am
Thu
10:30 am - 12:00 am
Fri
10:30 am - 12:00 am
Sat
10:30 am - 12:00 am
Sun
10:30 am - 12:00 am
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8:01 pm EST
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Pollo Tropical - Service

I placed my order 508159 at 6:28.50 pm. It was not ready until 7:02 p.m. This is not acceptable. Yes, it was busy, but there were at least 7 employees behind the counter but 11 people ahead of m e on line. I have always waited a while for my meal there but this was ridiculous.

In addition, out of the 20 tables in the restaurant, I counted 11 that were not cleaned off from the time I entered until the time I left.

The soda machine has had 1 broken ice dispenser for the last 3 months.

Better management or more employees?

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