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CB Restaurants and Dining Pollo Tropical Complaints #42-61
Pollo Tropical

Pollo Tropical review: Service

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8:01 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I placed my order 508159 at 6:28.50 pm. It was not ready until 7:02 p.m. This is not acceptable. Yes, it was busy, but there were at least 7 employees behind the counter but 11 people ahead of m e on line. I have always waited a while for my meal there but this was ridiculous.

In addition, out of the 20 tables in the restaurant, I counted 11 that were not cleaned off from the time I entered until the time I left.

The soda machine has had 1 broken ice dispenser for the last 3 months.

Better management or more employees?

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  1. Pollo Tropical Contacts

  2. Pollo Tropical phone numbers
    +1 (866) 769-7696
    Click up if you have successfully reached Pollo Tropical by calling +1 (866) 769-7696 phone number 0 0 users reported that they have successfully reached Pollo Tropical by calling +1 (866) 769-7696 phone number Click down if you have unsuccessfully reached Pollo Tropical by calling +1 (866) 769-7696 phone number 0 0 users reported that they have UNsuccessfully reached Pollo Tropical by calling +1 (866) 769-7696 phone number
    +1 (800) 819-3744
    Click up if you have successfully reached Pollo Tropical by calling +1 (800) 819-3744 phone number 0 0 users reported that they have successfully reached Pollo Tropical by calling +1 (800) 819-3744 phone number Click down if you have unsuccessfully reached Pollo Tropical by calling +1 (800) 819-3744 phone number 0 0 users reported that they have UNsuccessfully reached Pollo Tropical by calling +1 (800) 819-3744 phone number
    Marketing
  3. Pollo Tropical emails
  4. Pollo Tropical address
    7255 Corporate Center Drive, Suite C, Miami, Florida, 33126, United States
  5. Pollo Tropical social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 03, 2026
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Pollo Tropical Category
Pollo Tropical is ranked 63 among 122 companies in the Restaurants and Dining category
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