CB Banks PNC Financial Services Group Complaints #2-21

PNC Financial Services Group Reviews and Complaints

PNC Financial Services Group review: Branch refused new card after wallet theft and left me stranded

Paul Vento of North Olmsted, US

Jul 01, 2023 4:38 pm UTC

Verified customer

July 1st 11:45 am

My wallet was stolen and I went to the branch for help getting a new card. A man and woman greeted me inside and I asked them for some help or direction how to get a new debit card. I had my phone with PNC app showing I was the owner of the card but they had no sympathy because I had no ID since it was stolen. Our BMV was closed so I couldn't get one. My problem is they should be educated that you can print your ID online, which I didnt know that until I spoke to someone at corporate. I could have went home grabbed my social security card and printed my id to get a new card. Now I have to wait until Monday to get my new card and I cannot buy anything until then. I would use my Capital One card but that was stolen too. I've been banking with you since the National City days and I felt like my business means nothing.

Desired outcome: I would like someone held accountable for the horrible customer service.

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PNC Financial Services Group Contacts

PNC Financial Services Group phone numbers

+1 (800) 352-2255

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Virtual Wallet

+1 (800) 558-8472

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Personal Credit Card

+1 (800) 822-5626

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Mortgage

+1 (877) 287-2654

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Business Banking Accounts

+1 (800) 474-2101

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Business Credit Card

+1 (800) 622-7086

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Investments Accounts

+1 (866) 465-2762

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Spanish Language

+1 (800) 531-1648

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TDD Terminal

+1 (888) 762-2265

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Customer Service

+1 (800) 762-2118

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PNC Financial Services Group emails

servicemembers@pnc.com

100%
Confidence score: 100%

Support

david.kidd@pnc.com

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Confidence score: 99%

management

matthew.updegrove@pnc.com

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Confidence score: 99%

management

denise.scott@pnc.com

99%
Confidence score: 99%

david.dodd@pnc.com

99%
Confidence score: 99%

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PNC Financial Services Group address

One PNC Plaza 249 Fifth Ave., Pittsburgh, Pennsylvania, 15222, United States

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