PLDT — intermittent and low bandwidth internet connection closing ticket without solving issue.
My name is Katrina and I am wring to complain this company. Below are the details.
Reported low bandwidth and intermittent connection pldt ref number [protected]
I called and still not fixed having intermittent connection. Opening sites with There is no Internet connection error. Tech came and told me that a work order was made to replace my line to fix the issue
I called 06/15/2017 because I was so frustrated that I can't do my tasks because of this internet issues. They said ticket was closed but was not solved they closed the ticket without asking me if its ok dati meron naman notification sa phone. Tech came and told me that a work order was made to replace my line to fix the issue and I was waiting till then instead they closed the ticket. Ang sabi ng customer rep kanina Network engineer ang nagclose. Well hindi nasolve and issue ko since nireport ko. Intermitent ang connection ko, low bandwith, Ping is up to 637MS and sometimes site can not be reach. Closing the ticket without fixing the issue is totally not acceptable. Take note this Issue that I have was since 05/24/2017 kababayad ko lang noon ng P3100 and now mag 21st na ng JUne bagong bill nanaman. Hindi na to fair. I deserve the right service from what I am paying.
I lost my first job because of your service, now that I found a new one please don't do this to me again. I have a family to feed.