Playtika
Reviews and Complaints

I turned in my wild card and completed a book in the spring album and received 9 billion dollars - i played the new caterpillar game and had to win 975 million dollars within 100 spins- i won free spins and won over 3 billion and did not receive my first dash- i learn over 12 hours later that the spins only worked on the caterpillar game outside of the sloto club, that has never made a difference before- now down to 2 billion from 12 billion i try and did not make it - the second 2 dashes are easy - now i have no dashes and lost 12 billion with no coins left
I am furious but I have faith Slotomania will make this right

This game is getting ridiculous. You make the "dashes" involve winning high volume $$ on new games you release, however the game NEVER pays out. I have just spent over 900 million coins (betting 5, 000, 000 each spin) and I have never once won more than $20, 000 in a spin. Game used to pay out better, but now everything seems to focus on "buying" coins to advance. I am at level 2370 but it doesn't mean i have BILLIONS of dollars, yet all my tasks require me to spend a riduculous amount or receive a ridiculous amount of sloto cards...which do not pay out anymore either. I have received a total of 4 cards in the last 48 hours.

Your customer service is virtually non existent. I cant even get on the customer support page to send in a ticket. For the amount of money you people charge for coins, customer service should be a number 1 priority. My account is missing 1.7 trillion coins. I went on vacation for 10 days and did not play the game. I get home, and there are basically no coins in my account. What is going on here? I sent a ticket in yesterday regarding this but of course no response has been received. You apparently care less for you paying customers who shell out thousands upon thousands of dollars to play your game. I have several thousand dollars invested in this game so I am NOT letting this go. I want my coins back! If I do not get them back in a timely fashion, all my documents regarding this game and all the receipts for coins I have purchased, and all the emails I have sent you guys regarding issues I have had with my account, will be sent to my attorney and this will be pursued aggressively. This is theft. I earned and purchased those coins fair and square and for them to be taken from me is not acceptable!

I have been playing house of fun for a very long time I could not tell you what level I was on or exactly how many coins I had but when I logged in today and asked me to connect with Facebook and I did... To my surprise it started the game over at level one and took all my coin I'm sure you can go in and fix this I have spent a lot of money on that game and I refuse to loose it...it even has a different logo but is same game, , , JUST NO COINS AND ON LEVEL ONE, , , JUST YESTERDAY IN MY BANK STATEMENT IT CAN SHOW YOU WHERE I JUST BOUGHT COINS... I WANT MY STUFF RETURNED TO NORMAL... I CAN BE CONTACTED AT. [protected]@aol.com

Its not opening and also when I win your 'll don't give the amount I won . When I got a winning hand your 'll go off line . There's nothing wrong with my networks the problems is with your'll it also freezes. You are [censored], [censored] fake the bonus is to less you steal the coins so the people must but why have a game that all fake from top to bottom

I have been playing this game for over three years. Today is the 2nd time i have accumulated over 3 billion coins and only to have my coins taken away. First time about a month ago you took almost 2 billion coins. i start and worked my coin count nack up to over three billion, kmly to have nearly all of my coins gone. Thats over three billion coins you have taken from me this time. If i am to continue to play this game which i enjoy, i wouls like to have my 4 billion coins returned. thats the amount taken from me totql from both times. Thank You, Kenneth Stiles

To go from over three billion coins last night to only 145 million coins isn't right

I'm going to talk to a lawyer about this.. apparently if you place 1st in a seasonal tournament leaderboard, you dont get awarded the divided jackpot? After all my hard work, chips wasted, and sleep lost, i don't actually get awarded what was promised? its been 4 days and im still waiting for my 7+ Billion poker chips..

yea the 2 rings by themselves was really worth losing 900M, ( i started with 16.3B - I'm now at 15.4B) due to bad games and unsporting players. I have also suffered sleep deprivation, in order to keep my spot as 1st place on the leader board. Not that I'm hurting for chips, my goal is to progress. My goal was the jackpot. I won, only to have my winnings unrightfully withheld.

That's not fair. I am very disappointed

I have been playing Slotomania most of the day and my huge complaints are anything I have been winning over 2 million coins I have not been credited for - I just won 7, 5000 coins on Sugar Sevens and didn't receive one coin from the win - This has been happening all day and I'm mad! The other thing is the daily dash where I'm suppose to collect so many Sloto cards but it never gives me a chance to finish the daily dash! Come on everyone let's play fair with your patrons!

In the last three months since my last update too your app. I've been ripped off many many times with unfair wins and not adding up correctly. Billions and billions. I just want too play and have fun. Plus no ace cards. I deserve attention. I deserve some compensation. Like lottery bonus booster and slot club points just for the effort I've already lost having too contact you. I also think a ten billion free chip is in order. I spent time and money. You've fixed the mistakes you've made so I'm hoping to hear from you. My email is [protected]@hotmail.com but my Facebook login is [protected].

Hi I'm having an issue with playing the ace card games on my account so far this season and towards end of last album when I play the ace card games it doesn't give me ace cards this is quite unusual it use to give me them quite regularly I do play a lot my email is provided here
[protected]@hotmail.co.nz
Carl Berryman is my Facebook account
Kind regards

Since 9/22/18 I have been unable to access Slotomania using my email and password. Since I am not on Facebook this sign on method is the one I prefer. All the sign on prompts allow me to enter required information the when I click on the sign on button nothing happens . I have used two different computers and cleared the Cache and Browsers on both, then closed slotomamia and reopened it and am getting the exact same result. No sign on .Please advise.

An "update now" flag continues to pop up even though I have updated to the latest version. VERY ANNOYING! Please drop this annoying flag. I have seen other complaints about this as well. "Update now" started appearing in August and continues to show up about every 15 seconds. Press update now, takes me to the app store where it has already been updated. Please make it stop!

I've been using the poker hear application for more than a couple of years now, and a year or so ago they added the possibility to customize messages to other players.
Today I got harassed, cursed insulted out of no where by what I believe is a neo-nazi member.
The player most probably saw I live in Israel and started commenting in Italian. saying that all Jews should die. that we should all burn. that but let was right. that I am not part of the human race.
I'm complaining to poker heat because they don't give me the choice to block this person, to complain against him. I don't believe anyone should be harrased while playing a game especially with comments that are so descriminatory and extreamly offensive .

Slotomania support tcket#inc6742719 I have been more than patient and it seems that about the so-called "vip" status that I have been invited by you guys has gone forgotten. Yes, there was mr. Aidan a few weeks ago that initially got in touch with me personally (he did claim to be from slotomania customer service) but as I did have a feature connected on my mob. He promised to get in touch with me in 2 days but he did not... There is also an issue which is about the "daily - dash" which gets harder and harder to pass as you guys set unreachable levels of coins won or to bet, let alone other gimmicks in regards to your games or to complete the so-called mission to at least get the starting package of those cards that you meant to release.
It is obvious that I will not spend my pension for a fake coins which gives me nothing in return. It is beyond shameful that you are expecting people to spend exorbitant sums of real money for you "fun & games" which it get rather frustrating often.
Every album you continuously release only duplicates over and over and over which clearly looks that shamelessly you want more and more money for a fake games. Your games has exceeded the limits and you are expecting players to buy, buy, buy but the entertainment that you suppose to provide its nothing else but high-way robbery. It's is obvious that your so-called "vip" it's just a poor excuse to exploit the gullible and get absolutely nothing in return. I know from past experience that you do have carbon copy answers for every complin but it will not work for me anymore so as of this moment I will not spend even a red cent on this game of yours which clearly has become money making machine. It is very shameful that your "customer-support" have stoop so low. As I am not at all surprised anymore that it is beyond obvious that your answer going to be unsatisfactory as usual so I will not hold my breath of wait for your "quick-response" which usually comes after 2 or more weeks or never responds to my complains. You can keep your fake games and i'll keep my money pure and simple... For example, from three albums I was'nt able to close even one of them despite the fact that I spent real money from may pension and all I receive in return endless doubles of your sloto cards, regardless which game, promo or your "daily-dash" which I played and in return I received frustration, carbon-copy answers to my complains and your so called "entertainment" has become an endless night-mare.
Bluntly I had it with all the charades and deceptions.
Excuse my caps letters but I wear dioptria and need to see what I writ. Have a nice day!

Hi guys I played the Slotomania x77 reward and not got full reward I played with a 20mill bet ended up with 2.5 bill win in 26 spins and should of been x77 my win ? I received just 2.3 bill reward everyone else has a massive payout and few off us been shunned and not happy and sure machines are broke 23/9/18 as hardly any wins today after betting almost 15 bill today my credits almost gone again hope I can rectify this issue and not fob us off again I can be contacted via email at
[protected]@gmail.com I eagerly await ur reply so I can post it in relevant Slotomania groups on fb to show customer support does actually listen to its customers

I have been completing power and master challenges (the only ones that are affected) The bonus is given I see it added to my coins. In the next spin or if I leave the game I'm playing the challenge bonus gets subtracted from my coin balance. I have kept track of coin balance because this was happening everytime for the last couple of months. I contacted support and they stated I received bonus. Yes I did for 2 seconds and then the coins disappear. I couldn't make them understand what was happening. I finished the power challenge today coins went to 326 plus million the next spin of game play coin balance dropped the exact amount of the bet and whole challenge amount. (all 7.65 mil which was bonus on challenge plus my bet) 318 mil and change. Same thing happened with mastered challenged that I finished today. coins for bonus added 19.16 mil made my balance 333 mil plus. one spin and I was down to 310. (my bet and the whole challenge amount was subtracted) I haven't received a challenge bonus that has stayed added to my coin balance in ages. Now my support button on the Caesars site is shut off, because they don't want me contacting them anymore. How unfair is that? I only want what i spent my time and coins, earning in game play. No way to take a pic because it happens so fast but they should be able to tell that right after I receive bonus the very next spin the coin balance is minus that challenge bonus. everytime. Challenges were completed today one between 430-6pm cst and the other between 8-9 pm cst

Three times this week alone that I have paid for coins that I did not receive! This has been going on and on and on. I have complained to Amazon to the point that they just about hang up on me telling me they are sorry but there is nothing they can do about it. When I call or text customer service at Playtika, they tell me I need to take a snapshot. A snaphot of WHATTTTTT? It accepts my money and then it goes back to the homepage. I never receive my coins and anything else that is promised in your bogus promotions. I cannot tell you the money that I have lost. The dates are too numerous to mention. Today is the most recent which is 9/21/18. This also happened twice before like tuesday or Wednesday of this week.

Also, I never get my bonus coins when playing! It acts as tho the coins are going into my existing coins but they do not. Again, I was told to take a picture. It is impossible to take a picture. I have three different tablets and it happens on each tablet. How can this be resolved? Probably by never playing again. How unfortunate that this company continues to rip people off and gets away with it. Shame on Amazon for allowing this to happen.

I have always been able to pay for purchases through AT&T provider for years and just the last few weeks I can not . AT&T said I do not have a purchase block on my phone. AT&T says the problem in on slotomania Playtika side. I so enjoy playing slotmania please allow me to play some more.

Can you please check this out so I can continue to pay purchases through AT&T.?

Thank you
Myra

While playing GOLDEN CHAPTERS first leg received 5 RED BARNS ...POP-UP tells u you have hit MAJOR JACKPOT but when I finally glanced at my remaining balance no CREDITS had been added ...I WAS BETTING 30 MILLION A SPIN...Since this app charges REAL MONEY for credits this is comparable to theft or at least non payment of SERVICES...I Have tried to get SUPPORT from FACEBOOK AND GOOGLE PLAY STORE but cannot find any phone support...we are talking about 5, 000, 000, 000 credits HERE...I HAVE TRIED TO E-MAIL PLAYTIKA and of course they do not respond...I have found a phone number from overseas but they also DON'T answer...after being on HOLD for 3 or 4 minutes they END THE CALL...HOW CAN FACEBOOK and Google PLay Store allow such APPS to run sanctioned by them...WORD FROM THE WISE this app is to say SHADY at least...GREAT GAMES but the poorest CUSTOMER SERVICE of all time...IF U DON'T MIND being ripped off for HUNDREDS OF DOLLARS and just want to enjoy great casino games this is the APP for U...

can't seem to upload new version available update now. When I try to update the new ceasars version, it keeps telling me its already installed, but it isn't. Please advise
Please let me know why it keeps telling me to upgrade, when the site tells me its is already installed. I need to know what to do to correct the issue. August 30, 2018 I would like this issue resolved as soon as possible. Why is it telling me to upgrade, when it is already installed, can't play the game.