Menu
Playtika Customer Service Phone, Email, Contacts

Playtika
reviews & complaints

playtika.com
playtika.com

Learn how the rating is calculated

1.1 711 Reviews

Playtika Complaints Summary

11 Resolved
700 Unresolved
Our verdict: If considering services from Playtika with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Playtika has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Playtika. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Playtika reviews & complaints 711

Sort by:

Newest Playtika reviews & complaints

ComplaintsBoard
M
10:51 pm EST

Playtika Slotomania

I purchased a package that was a special and you get to pick a shaker, mine was x200 was excited but did not receive, there were other clitches through the day but I'm more concerned with this one, I spoke to customer service and he basically called me a liar, saying he shows that I got the x 14 shaker, there isn't even a x14 shaker, they are even numbers, he said the 200x is the highest and no it wasn't it was up to 500x, so it shows that he has very little knowledge of the game, I have been playing for over 15 years, I stopped for a while because of other problems and played on my husbands name, now hes done, and if this isnt resolved so am I. you can't promise people not give to them

Desired outcome: reward me the coins I won

Read full review of Playtika
Hide full review
ComplaintsBoard
E
9:22 am EDT

Playtika slotomania

i cannot sign on to my account i keep getting the oops try again message. i have spent hundreds of dollars buying credit and i can't get on to the game.
i have spent several dollars investing in the game i want to play the game i have spent lots of money investing in the game.

Desired outcome: iwant to be able to sign on to the slotomania game to play i have a lot of money invested in the game.

Read full review of Playtika
Hide full review
ComplaintsBoard
A
10:00 am EST

Playtika Slotomania

Coin bag Which collects losing SPIN coins & Gives back CASHBACH BONUS has disappeared from Game pages How do l contact Tech to resolve issue?

Read full review of Playtika
View 0 more photos
Hide full review
ComplaintsBoard
C
6:29 am EDT

Playtika Connection disconnected problem keep occured when I win

The slotomaina game keep crashing in connection when I win the free bouns game. Cannnot login in at all, even I deleted the apps and reinstalled the game, still loading and cannot connects.

Read full review of Playtika
Hide full review
ComplaintsBoard
S
5:01 am EST

Playtika Slotomania

We I collected the mega bonus this morning. I never received the coins/ credits. Can you please fix this? Thank you so much. I may not spend alot of money in the game but been playing for years and really injoy it. And it would be nice to be able to send your clan daily gifts. I do not have many friends that play but this will be a good clan support. Option. Thank you so much

Read full review of Playtika
Hide full review
ComplaintsBoard
J
6:14 pm EDT

Playtika Blinko room

I leveled up to receive the blink room in which four balls drop and I win $. I did that and they never gave me my prize of winning in blinko, they just took it away. The more you buy coins the more they take. Not happy at all!

Thanks,
Jennifer Cormier

Read full review of Playtika
Hide full review
ComplaintsBoard
B
1:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Can’t load slotomania

Was playing the social lift on farm fortune and all of a sudden it was off and back to my main screen. Have tried to load the slotomania app and it starts to download then quits and goes back to main screen! I haven't been able to complete the dashes not get my gifts all evening! I have contacted several other local players, and they are all having the same issue! Come on guys! You have to know there is a problem! Now, what is Slotomania going to do about it?

Read full review of Playtika
Hide full review
ComplaintsBoard
L
5:24 pm EST

Playtika Slotomania

Slotomania has a game called Bear King which is a new game, only released in the past month. 7 days ago the game was put "under maintenance" with a post saying it will be back soon. Seriously how much work does a new game need. Clearly this game is paying and you have shut it down. Your integrity is a joke. Fix this and get on with it. Why can't your gaming sites be fair and reasonable. I have contacted your so called support and they do not even respond. It is disgusting.

Read full review of Playtika
Update by Lorrie Collison
Dec 03, 2020 5:25 pm EST

Open the game to us. Seriously 7 days is not "soon" as you state.

Hide full review
ComplaintsBoard
B
1:18 pm EST

Playtika Winnings

i had a big win and after i went to bed the game took all my winnings, i have been playing this game for years can you tell me why it took all my winnings, its kind of discouraging, i am a disabled person and use the game to occupy me from the pain i suffer daily, could you please give me at least half of my winnings back.thank you from an old lady in Canada

Read full review of Playtika
View 0 more photos
Hide full review
ComplaintsBoard
C
11:21 pm EST

Playtika Slotomania

This game used to give a warning when you were about to bet the highest bet. It doesn't do it any more. Randomly when I came back into a game after following links to other rewards etc it was set on the highest bet 14, 000, 000, 000! I played this a few times before I realised. The same thing happened last week. I lost 1/4 of my coins today in 2 spins and the same in one spin last week. I am ready to throw this game to the scrap heap. It takes ages to build up and build up and then it takes it in an instant!

Read full review of Playtika
Hide full review
ComplaintsBoard
S
5:09 am EST

Playtika The application cannot log in

The game doesnt opened from yesterday alla the time something wrong when your log in can I know the reason please I tried from my pc and from my phone and the same happened from up to 24 hours even the same on my son and husband and my friend account did you stoped the game in lebanon please help me get my account back so please waiting your reply very soon

Read full review of Playtika
Hide full review
ComplaintsBoard
M
2:50 pm EST

Playtika Rewards

Last 2 weeks I won several mini games so eifeltower and more, a won in 5 games a total of 12T, none of these are rewarded to my account.

Every time it happened I filled in the ticket, I must say, within 12 hours I got a respons, but all the had to say every time, there is no technical issue, we looked at it and we'll see that you won the price, they send also a screenshot of the winning price...yes I won the price...no the price was not rewarded to my account.
Normaly I don't complain, it happens often you get a big win and the amount that's rewarded is about 80% you really won, but oke its a nice and free game.
But 12T it's a lot of coins!

Read full review of Playtika
Hide full review
ComplaintsBoard
D
10:33 pm EST

Playtika Not able to download game

I was playing and started having problems with the program, so I deleted it and tried to upload again through apps, but it won't let me and it's been a few days. I've been a player for years and have never had problems uploading the app whenever I've run into problems. When I deleted it due to problems, I had over a trillion points, so I'm not sure if that's why.

Read full review of Playtika
Hide full review
ComplaintsBoard
C
7:36 pm EST

Playtika Slotomania

On Tuesday, Nov. 10, I was playing slottomania and won 1.5 trillion coins in free spins. I continued to play going up and down but stopped with the 1.5 trillion remaining. Later in the day I went back in and I only had 800 million. I do know that the problem of having to use your password every time you sent gifts was fixed sometime when I was not on that day. I love this game and I'm not lucky very often, this has been very disappointing. Please help me if you can.
Thank You
Carolyn Mautino

Read full review of Playtika
Hide full review
ComplaintsBoard
B
8:17 am EDT

Playtika House of fun

The game doesn't show any points. Have to uninstall and reinstall for it to show my points. It has done this too many times. Looks like I will have to find another game.

Read full review of Playtika
Hide full review
ComplaintsBoard
S
7:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Slotomania

Got shiny the buzzer and it took my normal the buzzer card away. Please help with this issue. One of my calm members is looking for it and I would use it to help them out.

Read full review of Playtika
View 0 more photos
Hide full review
ComplaintsBoard
P
9:31 pm EDT

Playtika Slotomania

Made numerous coin package purchases in the past. Once packages are purchased, you rarely get a win (enticing you to make additional purchases). They have a Golden Spin where they encourage you to make a purchase for a chance to win a larger amount of coins. The black wedge pays the largest. If you make the purchase and don't land on the black wedge, they will add an additional black wedge, therefore, giving you better odds of landing on it in the future. They charge you every time to spin. Ince you make the purchase, you are enticed to keep purchasing until you get the black wedge. They generally make you purchase the majority of the other wedges until you finally land on the black wedge. I have a picture below as an example (which in this picture, I have yet to land on the black wedge). However, since you already have so much money invested, you keep playing until you land on it. I have purchased this golden spin multiple times over the last year thinking this can't always be the case, however it always is. It is not random. It is obviously fixed to take as much money as they can. I would like to be refunded every single purchase I have paid them over the past year (which is thousands).

Read full review of Playtika and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
E
E
eileenkasmonica
, AU
May 14, 2022 9:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

mmm! Where do I begin.

Contacted Slotomania's Customer Chat Team in game with not being able to load side game S&L as freezes game when select spin dice, this also meant was unable to do the Clan Challenge. They came back and said that it must be my internet connection having problems.

We had and paid $200 to GeeksRU tech to come here. He said nothing wrong with our internet connection otherwise we would be having massive issues with all apps and programs. This is not the case. Me not Tech savvy! LOL!

Re-contacted customer service and was informed that many customers are having same issue and has referred to tech team to investigate. Heard nothing for days, re-contacted again and was told to 'have patience' and someone from tech team would come back to me - this was in Feb 22. It's now May 22 (me forgot about this as had medical conditions to deal with). Well, I had great patience lol, until had another issue happen on 30-4-22 where wasn't paid for two massive wins in an hour. 1st time thought I was seeing things when money wasn't added to my balance so ignored it as didn't have a photo of win. So, with next massive win I took a photo immediately and guess what I never received the win amount. So, I contacted customer support and once again was informed that issue was put in hands of tech team with my photo and to: have patience.

They finally got back to me on 3-5-22 where told by customer support that a resolution had been reached and someone from tech team would be contacting me shortly but 'to have patience'!

Well I now have been informed that I will not be being paid as was visual glitch not by tech team! was informed by customer service only after I went back to them again.

This is very poor service and not honourable treatment, even when you have photo proof. So unfair. Oh and the screen said congratulations' you win $$$$ in 10 free spins'. Don't know how this could be visual glitch! remember I have photo proof

ComplaintsBoard
M
10:22 pm EDT

Playtika Pokerheat

I'm sick of the horrible language!
Missing coin all the time, got to the point where I screen shot my coin wake up next day and missing coin!
Game freezes all the time when I have a great hand! Then i'm out coin!
Customer service has never in 3 years responded to any complaint or technical issues i'm having!
Over 2 months ago they shut down for maintance and I was missing along with a lot of other players over 2 million in coin!
They did nothing to make it better!
They also have several robots at the tables! It's only odious!
Make it right or shut it down!'n

Read full review of Playtika
Hide full review
ComplaintsBoard
L
7:14 pm EDT

Playtika Slotomania

I play slotsmania on my phone! Computer not working right now! Anyways I had over 3 billion points or coins whatever you call it and next thing I knew only had a little over 500, 000 what happened to the rest? And no I didn't not spend it! If I touched it then it was to easy to change! This needs to be fixed! Darn it! So mad because this isn't right please give my medal home

Read full review of Playtika
Hide full review
ComplaintsBoard
S
2:05 pm EDT

Playtika The calculator that adds up your winnings is not right

I have been playing for a long while and I enjoy the game but I have been noticing for a while now that the calculator is not adding properly. When I win exemple : 23m well the calculator adds up 20M instead. That is with every every spin I win and in every game. I had at one point 98 B and I went down so fast and I was betting only between 2 m and 5m a bet. Now for the past few months I had to buy credits. So when you buy the credits you start noticing these things, I do love the game but I don t have the money to keep buying. In over all I think that Slotomania should give me back in the lease between 10B and 20 Billions coins and fix the calculator. It says Free slots but I have to pay for my coins because I have trouble winning big jackpots. Please, Slotomania is my past time and I keep telling my friends that the games are fun. Help me keep playing. Thank you for reading this.

Read full review of Playtika
Hide full review

Playtika In-depth Review

Company Overview: Playtika is a leading provider of mobile and social casino games. With a rich background in the gaming industry, Playtika is committed to delivering high-quality entertainment experiences to its users. The company's mission is to create innovative and immersive games that bring joy and excitement to players worldwide.

Game Selection: Playtika offers a diverse range of games, catering to different preferences and interests. From classic casino games like slots and poker to unique and themed games, there is something for everyone. The variety and quality of games available are impressive, with stunning graphics, engaging gameplay, and exciting features that keep players entertained for hours.

User Experience: The website design of Playtika is sleek and user-friendly, making it easy for players to navigate and find their favorite games. The user interface is intuitive, allowing for seamless gameplay and smooth transitions between different sections. The mobile gaming experience is equally impressive, with games optimized for various devices and operating systems, ensuring a seamless and enjoyable experience on the go.

In-Game Purchases and Monetization: Playtika's in-game purchase system is well-designed, offering players a variety of options to enhance their gaming experience. The pricing is reasonable, and the availability of virtual currency provides flexibility for players to choose their preferred spending level. The monetization model is fair and transparent, ensuring that players understand the value they are receiving for their purchases.

Customer Support: Playtika provides comprehensive customer support options, including live chat, email, and an extensive knowledge base. The response times are prompt, and the support team is knowledgeable and helpful in resolving any issues or inquiries. User feedback indicates a high level of satisfaction with the customer support provided by Playtika.

Social Features and Community: Playtika's games are designed with social features that enhance the gameplay experience. Players can connect with friends, send gifts, and participate in community events and challenges. The community engagement and interaction opportunities are excellent, fostering a sense of belonging and camaraderie among players.

Security and Privacy: Playtika prioritizes the security of its players' information and implements robust measures to protect user data. The privacy policy is transparent, outlining how personal information is collected, used, and safeguarded. Users have expressed trust and confidence in Playtika's security measures, contributing to a safe and secure gaming environment.

Performance and Reliability: Playtika's games demonstrate excellent performance and reliability. The server stability is commendable, ensuring smooth gameplay without interruptions. Known technical issues or glitches are minimal, and the company actively addresses and resolves any reported issues promptly.

Updates and New Features: Playtika consistently delivers updates and new features to enhance gameplay and keep players engaged. The frequency and quality of updates are impressive, with new content, features, and events regularly introduced. User feedback indicates high satisfaction with the updates and new features provided by Playtika.

Overall Rating: Playtika excels in providing a wide selection of high-quality games, delivering a seamless user experience, and offering fair and transparent monetization options. The company's commitment to customer support, social features, security, and regular updates further enhances its appeal. With its impressive performance and reliability, Playtika earns a high rating. Overall, Playtika is highly recommended for those seeking an immersive and enjoyable gaming experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Playtika customer service

Phone number

+972 733 993 800

Website

playtika.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Playtika?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Playtika Customer Service. Initial Playtika complaints should be directed to their team directly. You can find contact details for Playtika above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Playtika. Discuss the issues you have had with Playtika and work with their customer service team to find a resolution.