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2.7 93 Reviews

PlayerUp Complaints Summary

28 Resolved
46 Unresolved
Our verdict: Engaging with PlayerUp, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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PlayerUp reviews & complaints 93

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ComplaintsBoard
A
10:53 am EST

PlayerUp Middleman services

Before you decide to work with PlayerUp and their "amazing" middleman services, please consider the following:

1.) In terms of customer support... They have no support. Questions? Ignored. Payment delay? That's your problem. Got scammed? Skill issue.

2.) Do not under any circumstances provide them with your personal information, especially with any copies of your ID. It will be revealed, posted on their site and used against you without your permission.

3.) If you leave any negative reviews or mention their service in a bad way: first you will be asked to remove it as they only handle support on their own site, and somehow it disturbs their work. They will try to sway you with the promises of payment. Then they will cancel your payment without your approval because you refuse to work with them. They will now try to manipulate you into deleting any negative reviews to "restore" your payment. Next, they will post every piece of your personal information that they have to blackmail you. You will be branded as a scammer and a fraud without any proof from their side.

4.) The best solution that they could provide in my situation was claiming my account from the publisher after I sold it two years ago, which basically means that they screw over both the seller and the buyer. So think very carefully before using their service to buy accounts too.

Now about my case. I sold my account two years ago, but still haven't received my money. And I never will as I am now branded a fraud on their site, my personal information is revealed, and my transaction is cancelled. Before this, I tried contacting their live chat and support numerous times, and had several two-hour long sessions in their live chat. I also tried to get any updates to my situation in the main ticket and three others.

No response since the beginning, where they post about issues with their bank and publishers. They had a main thread about it, but it stopped updating very soon and got deleted shortly after. Total radio silence since then. Until I wrote to them about my negative reviews of their service as a last resort. That and the following conversation was mostly done as a joke, just to get their attention, as I have already lost any hope to receive my money. Got instant response and the situation unfolded just as I described in point 3. At this point I don't care about money, my illegally revealed personal information or their accusations. It is about sending the message and warning to any possible users or even victims of this dishonest sorry excuse of a middleman service. Even if there really is a serious issue with their bank, the way that they handle any negativity about them, how they treat their users, customers and their private information is simply atrocious, illegal and unprofessional. If you are looking for a place to sell or to buy accounts, this is definitely not a good one, avoid PlayerUp at any cost. Thank you for coming to my Ted Talk.

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1:35 pm EST

PlayerUp Middleman services

Sold my account 2/6/21, no payment, no response from Support team, no response from the live chat. Nothing. FOR TWO WHOLE YEARS. 50$ is nothing big, don't get me wrong. This is just a little something to keep you safe from this scam. Order number is *******, PlayerUp Team, you can prove me wrong anytime.I will be waiting.

Update 01/25/23: got a reply, they are VERY stingy with the reviews about them. Now they won't proceed with my payment until everything is deleted. I'll update this later, we'll see how it goes.

Update 01/27/23: Yeah, don't. If you leave any negative review, they will just cancel your transaction. Just like that. The answer that I got for my review here and not deleting it:

"Since we can't come to an agreement then we will go forward with the termination of this order. Please recall the account you sent to the buyer and this cashout now is cancelled."

So, in other words, go find the guy that bought it from you two years ago and take it from him. We don't care.

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7:12 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

PlayerUp I can't get paid

I made a sale through Playerup, but I can't get paid. It has been about a month since the sale was completed. The site never responds to my messages. They are a scammer. Please do not use this site. Transaction ID: [protected]

Playerup üzerinden satış yaptım ancak ödeme alamıyorum. Satışın tamamlanması üzerinden yaklaşık 1 ay geçti. Site asla mesajlarıma cevap vermiyor. Onlar bir dolandırıcı. Lütfen bu siteyi kullanmayınız.

Desired outcome: I want payment made to me.

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10:14 pm EST
Replied
PlayerUp has left an official reply on this complaint.

PlayerUp Scam products in scam site with scum moderators

I'm a seller here. And I did everything I can to be a seller, satisfy the customer and get the customer to buy through this [censored] site's midman (when you can always do it outside the app as most sellers do) what did I get for doing that? An unjustified ban, the pieces of [censored] who moderates and handles this bullsht... Don't even have one bit care when something good or bad happens, as long as the customer cancels the order (which happened in my case, refer to picture 7th) the laziest scum of all people who doesn't know any moderation will suspend you and then find a bs excuse to ban you.. Like seriously they made a "new" rule just so they could ban me (refer to pics below). I feel like they don't deserve anything and deserves to be shutdown, bankrupt and cancelled. The scams in this site is also very prevalent, not just hacked account from other people that often get sold here (very illegal btw yet they don't care) but every seller also leads me to other sites (which I know for sure are accounts that this site owns) top notch sellers with "gold" and "silver" (their scam badge system, stupid af) leads me to other sites to buy very doubtful things (refer to picture 11 and 12) like comon that's obviously a common way to scam people yet this site don't ban it 🙂 while someone who genuinely just wanna sell something gets banned and suspended for having an order cancelled

Desired outcome: Shutdown the site

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10:41 am EST

PlayerUp PlayerUp middleman service not paying me

Using the Playerup.com middleman service

on 29.11.2022

I sold my 3 year old AOZ account for $150.

Buyer confirms receipt of the product. I'm requesting payment but they still haven't sent the money. They don't reply to my messages.

I am very unhappy with this situation.

My order number: [protected]

Username: karamurat2020

I want my payment to be deposited in my account as soon as possible.

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7:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

PlayerUp Payment not received

I have been registered for a year.

After transferring 100€ on my player up account, I try a purchase. I am waiting for the middleman... 2 days, 7 days, two weeks... How slow!

The account sellers have understood this: they all suggest to use telegram and/or Discord.

Disappointed with the service, I decide to withdraw my 100€ from the platform. The term is "cash out".

I make my request.

No answer. I make two more requests, three more... same thing. Radio silence.

I contact the customer service by all possible means: Telegram, Facebook, email to support.

Two months later, they answer me on telegram: Phew, they're finally going to take care of it!

Three more months pass. Still nothing. I contact the support again: "Yes, we'll take care of it soon".

Two months pass. Again. Each time I call back, I get the same answer: "soon, soon".

It's been a year now and the customer service doesn't even answer me anymore. I still haven't got my 100€ back.

This site is purely and simply a scam.

Desired outcome: Please send me my money back, everything is detailed on our conversation board, facebook messenger and telegram. PlayerUp Username : Byhl

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Resolved

Payment received. You just have to insist a lot. Contacting customer support thru telegram seems to be the best way to do that.

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7:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PlayerUp They sell your account via escrow but then they won't pay you the money

Beware, this is an absolute scam. The positive reviews you see here were people forced to change their reviews with the promise they would get their money. I was one of those people but not any longer. I have screenshots of them forcing me to change my initial review in order to get my money immediately, which didn't happen and it's been weeks since that lately promise.

I'll be taking legal action, starting a social media campaign to spread the word and working with the FCC to put an end to the fraud. I encourage you to reach out to an attorney if you're not paid in a reasonable time.

They will continue to make you jump through hoops with the hope that you'll eventually give up. Generally, they won't even respond to people until you leave an online review exposing them. And the ridiculous responses they give here about using their chat system is again a joke. I've sat for hours just to get first in the queue and they won't chat with me.

All of my communication with them has been well-documented and I have hundreds of screenshots of their actions. You'll be seeing all of that posted online soon. Spread the word people, this has to stop!

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12:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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PlayerUp has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

PlayerUp - Middleman service

Hello, please look at photo attached for details. Stay away from playerup.com completely if you are selling items. This website offers a false service which will rob you for your money if you accept their middleman service. This website has had absolutely 0 response to me after several attempts. - buyer sent deposit Friday April 1, 2022 - middleman...

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12:39 pm EST

PlayerUp Middleman service is a scam

In May 2021, I gave the game account details to the buyer. He had bought an insurance option, the Middleman took an extra 40$ from the deal and the seller (me) had to get about 200$. 20% for the dealer sounds quite fair, no?
Well, after 6 months, in October I'd open Super Urgent ticket (as they ask for on Trustpilot) and...
Now it's December and the payment is still pending.
P.S. When you are unemployed and this kind of trader is around you, life looks "funny".
Update: After I refused their demand to delete the review on Trustpilot, they canceled the payment that was hanging there for 8 months. LMAO. Screenshot: https://imgur.com/aFizF46
PlayerUp with middleman service is a scamming site obviously. Do not hesitate to report them to the Cybercrime police department. https://cyberalert.gr/

Desired outcome: Do not use their seervice.

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2:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

PlayerUp Payment not received since 6 months

I bought an account from playerup.com with my id "sohaib9xt" and Transaction ID: [protected].
I purchased their middleman services, but I have to wait 3 weeks just to get first reply from them, even though I paid everything upfront.

Then the seller I was buying from was a scam (which should not have been there in the first place ), after 3 weeks of my constant complaining that seller got banned and I was supposed to get a refund. Then even for that to have been initiated I had to leave reviews on sites likes trustpilot.com, only then he replied me back, blackmailed me to first delete my reviews then he will move forward with the payment. I did every even now its been 6 months. I haven't got a penny back and I don't get any reply back for my tickets.

Desired outcome: full refund

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I have received my refund.

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2:07 pm EST

PlayerUp Scammed me $1900 usd

I did a transaction in december of 2020, which I canceled due to the seller not delivering the product. I then requested a refund of my $1900 "MM credits" in February of 2020, it is now December of 2020 and they still have not processed it. I attempted to get in contact with them through their support and social media, and they kept ignoring me. This sight is SUS AF and should be avoided at all costs. Someone attempted to scam me, it took them two days to reverse the transactions and credit my account, it's been 10 months to refund it. Still has not happened.

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Daniel Frishberg
, US
Sep 11, 2021 9:28 am EDT

This is resolved. I seem to have lost my login to the right account. There was a mixup with the credits. Funny enough several weeks after this post, they helped me. They made it right in the end. If I was to buy a account, I would use them. I've been scammed before and at least with them I got my money back

ComplaintsBoard
D
12:58 pm EST

PlayerUp Their mm servicer

I requested a refund of my $1900 "MM credits" in February of 2020, it is now december of 2020 and they still have not processed it. I attempted to get in contact with them through their support and social media, and they kept ignoring me. This sight is SUS as and should be avoided at all costs. Someone attempted to scam me, it took them two days to reverse the transactions and credit my account, it's been 10 months to refund it. Still has not happened.

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believevlady
Drayton, CA
May 17, 2023 8:57 am EDT

I sold a game account over 6 weeks ago and haven't even gotten a response from Playerup.com, despite sending messages daily asking for clarification and updates.

Turns out they just needed my name to send the funds but didn't respond at all to any of my messages.

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Natomoru
, US
Jan 30, 2023 8:32 pm EST

Sold my account 2/6/21, no payment, no response from Support team, no response from the live chat. Nothing. FOR TWO WHOLE YEARS. 50$ is nothing big, don't get me wrong. This is just a little something to keep you safe from this scam. Order number is [protected], PlayerUp Team, you can prove me wrong anytime.I will be waiting.

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Junk Buk
, US
Jan 11, 2023 7:51 pm EST

I've sold several accounts in autumn of 2020 for over $1400. They never paid me and do not reply to my messages at site, or in dedicated personal discord chat.

Scammers.

ComplaintsBoard
J
9:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

PlayerUp - middle man service; scammed me 300$

I listed my LBC accs in Playerup website and after the buyer paid for the item. When I wanted to withdraw my money, they refused to pay me. My money withdrawing keep saying pending for nearly a month now and I have contacted them many times, but they always saying "We are processing your payment blah blah..". They are trying to keep my money and don't want...

Read full review of PlayerUp and 42 comments

PlayerUp Customer Reviews Overview

PlayerUp is an online platform that allows gamers to buy, sell, and trade virtual gaming accounts. Upon conducting an extensive review of PlayerUp, we found numerous positive points that make the platform an ideal place for buyers and sellers alike.

One of the major benefits of PlayerUp is its secure payment system that ensures safe and secure transactions. The platform only accepts payments through trusted channels such as PayPal and Credit Cards, providing the buyers and sellers with peace of mind.

Additionally, PlayerUp boasts a vast selection of virtual game accounts from a wide range of games including Fortnite, World of Warcraft, and League of Legends. The platform allows sellers to set their own prices and list their accounts in an easy-to-use interface, ensuring excellent user experience.

Another positive point of the platform is its user-friendly interface. Both buyers and sellers can navigate through the website with ease. Finding an account to purchase or listing an account for sale can be easily done in just a few clicks.

Furthermore, PlayerUp has an active customer support team that responds quickly to inquiries and concerns. They offer excellent communication and guidance to ensure a smooth transaction process.

Overall, PlayerUp is a highly rated platform that has received positive reviews from its users. The platform offers safe and secure transactions, a vast selection of virtual game accounts, a user-friendly interface, and excellent customer support.

PlayerUp In-depth Review

Website Design and User Experience: The website design of PlayerUp is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Range of Services and Offerings: PlayerUp offers a wide range of services and offerings for gamers. Whether you're looking to buy or sell game accounts, in-game items, or services, PlayerUp has you covered. They have a diverse selection of games available, catering to various gaming platforms and genres.

Trustworthiness and Security: PlayerUp prioritizes trustworthiness and security. They have implemented measures to protect both buyers and sellers, such as a secure payment system and verification processes. Additionally, they have a strict policy against scams and fraud, ensuring a safe environment for transactions.

Customer Support and Communication: PlayerUp provides excellent customer support and communication. They offer multiple channels for users to reach out, including live chat and email support. Their support team is responsive and knowledgeable, addressing any concerns or issues promptly.

Pricing and Payment Options: PlayerUp offers competitive pricing for their services. They provide various payment options, including popular methods like PayPal and credit cards, ensuring convenience for users. The pricing is transparent, with no hidden fees or surprises.

Seller and Buyer Protection: PlayerUp has robust seller and buyer protection measures in place. They have a feedback system that allows users to rate and review their transactions, promoting transparency and accountability. In case of disputes, PlayerUp acts as a mediator to ensure a fair resolution.

Reputation and Feedback System: PlayerUp has a reputation and feedback system that helps users make informed decisions. The system allows buyers to check the reputation of sellers based on their past transactions and feedback from other users. This promotes trust and transparency within the community.

Transparency and Information Accuracy: PlayerUp maintains transparency and ensures information accuracy. The listings provide detailed information about the game accounts or items being sold, including their level, stats, and any additional features. This helps users make informed decisions before making a purchase.

Ease of Use and Navigation: PlayerUp is designed to be user-friendly and easy to navigate. The website's layout and search options make it simple to find the desired game accounts or items. The registration and listing processes are straightforward, ensuring a hassle-free experience.

Community and User Interaction: PlayerUp fosters a strong community and encourages user interaction. They have a forum where users can discuss gaming-related topics, ask questions, and seek advice. This creates a sense of community and allows users to connect with like-minded gamers.

Mobile Compatibility: PlayerUp is mobile-compatible, allowing users to access the website on their smartphones or tablets. The mobile version of the website is optimized for a seamless browsing experience, ensuring convenience for users on the go.

Additional Features and Benefits: PlayerUp offers additional features and benefits to enhance the user experience. They provide a secure messaging system for buyers and sellers to communicate, ensuring privacy and convenience. They also offer a VIP membership program with exclusive perks and discounts.

Overall Rating and Recommendation: Overall, PlayerUp is a reliable and user-friendly platform for buying and selling game accounts, in-game items, and services. With its excellent website design, wide range of offerings, trustworthiness, and strong customer support, PlayerUp is highly recommended for gamers looking for a safe and convenient marketplace.

How to file a complaint about PlayerUp?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PlayerUp. Make it specific and clear, such as "Unauthorized Charge by PlayerUp" or "PlayerUp Account Suspension Without Cause".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with PlayerUp. Include key areas such as:

  • The nature of your interaction with PlayerUp (buying, selling, account services, etc.).
  • Specific details about any transactions, including dates, amounts, and item or service descriptions.
  • A clear explanation of the issue, including any errors or unexpected behavior encountered.
  • Steps you have taken to resolve the issue with PlayerUp, including any communication with their customer service.
  • The company's response or lack thereof to your attempts at resolution.
  • The personal impact of the issue, such as financial loss, inconvenience, or other negative outcomes.

5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint. This could include screenshots, receipts, emails, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with PlayerUp. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, account restoration, or other specific actions from the company.

7. Review before submission: Carefully review your complaint to ensure that all information provided is accurate, clear, and complete. Check for spelling and grammatical errors that could detract from the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following submission, monitor your complaint for any updates or responses. Check your email and ComplaintsBoard.com account regularly to stay informed about any developments related to your complaint.

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Contact PlayerUp customer service

Phone number

+1 0813421962

Website

www.playerup.com

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