Planet Fitness review: Staff member not resolving an ongoing issue with 30-minute circuit

This has been an ongoing issue with this particular Planet Fitness location. I decided to join Planet Fitness because of the pricing. I had originally been going to Curves for the 30 minute circuit, and Planet Fitness said they had the circuit. This has been an ongoing issue with the Planet Fitness location I'm referring to. From my understanding, the circuit is designed to move from one machine to the next utilizing the red light green light system. During my workouts, a lot of the times people would do multiples on the machines, not following the red light green light system. With Planet Fitness putting up the sign saying it is a 30 minute circuit, it helped maybe a little. However, when I was there on Thursday, September 5, 2019, I was doing the circuit and was getting ready to go to the next machine and told the person at the next machine it was my turn on the next machine, they wouldn't budge. I went to the front desk and asked the staff members to come to the circuit to tell the person they have to follow the circuit. The person at the machine wouldn't budge. The guy staff member that came said he would talk to the guy. This guy staff member was not helpful at all. Person on the machine wouldn't budge. The guy staff member I was talking about hasn't helped me out in previous situations. I asked several times for his name, but it wasn't given to me. I wish to complain about him. He was one of three staff members that afternoon, Thursday, September 5, 2019. He's a young Hispanic man with short brown hair. He's kind of short and sometimes will wear his hair in a ponytail, Staff that was there in addition to him was one black male and one Asian woman. Maybe if Planet Fitness had something that would say "Change Stations Now;" like curves does I don't think this problem would exist. There was another situation when it was my turn to use the next machine, the woman cursed me out and said she would meet me outside. I had a staff member walk me out that day. This tends to be an ongoing problem and is very frustrating. Lots of people in our society are running on short fuses and may go postal on someone telling them nicely it's their turn to use the machine. I don't think Planet Fitness would like the publicity of someone getting hurt or worse at their facility. Please do something about the circuit situation as the red light green light system doesn't seem to work. What's wrong with having the prompt say change stations now.